InSight Eyecare Center

The Optometrist was very congenial and relaxed, helping to explain details of medical diagnosis and this new process of needing glasses for me. The assistant doing my eye tests was very casual and friendly also. When it came to choosing glasses I had a very patient optician who let me contemplate many choices. Another more gregarious optician also chimed in with her strong opinion, and I ended up getting different glasses than I felt comfortable. I called the next day and they were able to stop the order, by exception, and allowed me to pick different frames. I’m grateful for their flexibility and accommodation! I recommend bringing someone who knows you to pick out glasses if you are new to this look.

Very friendly and helpful staff. I’ve been getting glasses at Insight for years and they always treat me right and take good care of me! Danny is the best glasses fitter I’ve ever had the pleasure of working with.

Great selection of regular and rx prescription frames. I always have a hard time deciding, thanks to Alma I picked out both my regular and prescription glasses in one visit. They also were ready to pick up very quickly!

recently went into insight eyecare to pick out new glasses. I love them. the staff was so awesome and helped me pick out more updated glasses. they look and feel awesome thanks to the professional staff helping me. I love this place thanks again cindy douglas

I found the staff at Insight Eye Care Optometry very knowledgeable and helpful in providing guidance to choose the best frames for my look and my budget. Alma my optician was able to explain the charges and discounts offered by my Insurance. Dr. Zhu patiently explained the nature of my vision correction needs.

Alma was very helpful in selecting the right glasses for me. The staff is incredibly friendly and explained in great detail exactly what my insurance covered and how I could save even more money.
Great location!
Thanks Folks!
Cory Gaines

I had not been to InSight Eyecare Center in Scotts Valley since it was sold. I always had great care before and felt a bit apprehensive to meet a new doctor.
I discovered that the new doctor and his staff are top-​rate. I recommend them without hesitation.
The staff put me at ease right away and I did not have to wait long to be seen. I found Dr. Rahul Singh to be friendly, knowledgeable and helpful. He listened intently to what my concerns were about my changing vision and suggested I use a daily contact lens instead of the two-​week brand I had been wearing. The reason was some inflammation issues resulting from wearing my contacts too many hours a day and not discarding them on schedule. He was efficient throughout the exam, fitting me for contact lenses as well as glasses. I noticed he did not use any unnecessary equipment.
Lillian, the office manager, helped me select a flattering style of frames and explained exactly what my insurance would and would not cover. She had a sense of my preference from my old pair of glasses and found a new pair that was attractive, and better made than my original pair was. All in all I was pleased with the top-​rate customer service I received during my initial exam and then again, when I picked up my glasses. They made a payment plan available for me which was really helpful.
Later, when there appeared to be a big discrepancy on what the insurance covered, another staff member went above and beyond the call of duty and actually contacted a key person at the insurance company to get my answer. She also wanted me to be sure I was getting everything I was entitled to from the insurance company and reviewed options for me.
One great way to rate a doctor is how they respond in an emergency situation. In my case that went really well, too. I had spent some time in the health club down the street from the Capitola office and realized with anxiety that I could not retrieve the contact lens from my right eye. It was lodged way behind my eyeball. Apparently all the moisture from the Jacuzzi, steam room and sauna had caused it to drift to a place way beyond my reach. I called for advice and Lillian said the doctor was in his office but not seeing patients that day and she would help me get it out herself. If she couldn’t she would ask him to help. Usually when a doctor isn’t seeing patients, he would not be available. However, Dr. Singh actually came out to the waiting room personally check on my situation. As it turned out, the lens migrated out by itself and they let me use their lens solution to put it back in.
A friend of mine is scheduled for cataract surgery, so I wanted to find out what the status of my cataracts are and how many months or years I had before surgery was needed. I was near the Scotts Valley office so popped in to leave a message for the doctor to schedule a time to discuss this. I didn’t recognize the doctor out of his white coat standing in front of the receptionist. He turned to me and right there on the spot got my records and reassured me that on a scale of one to four, my cataracts were still at very early stages and there was nothing to worry about for a very long time. He was filling in for another doctor and could have just as easily made an appointment with me later, yet took time from his hectic schedule to answer my question instantly.
This excellent, thorough customer service is so refreshing in our fast-​paced society.
I am beyond thrilled with the eye care I receive from Dr. Singh and his entire staff. I highly recommend him for all eye care needs.

Dr. Singh is the best. He takes his time and explains things, answers any questions etc…
Alma can help you find the right glasses that fit you.
The staff is friendly and helpful.

Popped in for some sunglasses to use my flex spending acct., and received some really helpful advice from Alma and found the perfect pair! Extremely happy with the service and purchase.

Dr. Singh (the new owner) was exceptional. He examined and explained well. He handled my care with respect and support. His team was very supportive as well. The team is growing in size and there was cross training occurring with «customer support» being key during that training. I was very impressed with the entire team and highly recommend InSight Eyecare Center and Dr. Singh.

This is an update for my previous review on 9÷22÷2015
After posting my previous review, I got a call from the owner, who genuinely wanted to help fix the problem. I went back to the store and the guy who helped me was very knowledgeable, saw immediately what the problem was, and called the lab (who makes the lenses) to explain precisely to them what was needed. Unfortunately the lab did not follow his directions (this is not Insight’s fault). We could have kept trying to get the lab to follow their instructions, but we decided to simply get a different style frame. I picked the new glasses today, and am pleased to say that they fit great. So Insight deserves credit for fixing this problem, and I’m pleased with how things worked out.

I highly recommend InSight Eyecare. Dr. Singh is a very professional, knowledgeable, and friendly optometrist. The eye exams are very thorough and he takes the time to explain things/​answers my questions in detail. Every time I go in, the office is always very clean and organized. The staff helped me choose a frame that matches my face and lenses that pertain to my daily needs of working in front of a computer. I will continue to return each year for my eye exam. Thanks Dr. Singh and Insight Eyecare!

I started taking my family to Insight Eyecare starting this year and I was surprised to see how well equipped this office was with the latest eye test equipment. Dr. Singh is very professional and skilled at what he does and the staff is very friendly. They have a wide array of high quality spectacle brands to choose from. My whole family stocked up with new glasses and are seeing much better now! A cut above the rest. Highly recommended.

I had a pretty delightful experience at InSight this afternoon.
From the first time I called to ask about business hours to walking in the door today, the staff were super friendly and helpful. In particular the front receptionist, Carley, and the optician, Liz, were both accommodating and warm and they went out of their way to help me get situated I feel like sometimes at optometrists you wind up getting treated a bit like cattle, but there was no herding or prodding going on here.
In essence, I came in to drop off a pair of frames to swap lenses out with a new Rx. I wanted to do them at Costco where it would have cost a whopping $ 75, but my frames required a special lens and Costco’s lab could not handle it. So I made some calls and wound up with the «local special» down the street from my house. I was in and out in under 10 minutes with no hassle or fuss.
Bonus points for being open ’til 6 most days and open ’til 7 on Wednesdays for us working folk who can’t ever seem to break away during lunch or spare sick time just to take care of prescription pickup and dropoff.
My only complaint is the cost of the lenses, which, even after VSP insurance seemed rather pricey ($ 195), which is an order of magnitude more expensive than Costco’s options. I wouldn’t have even minded if there was some middle ground, but basically my choice was über-​premium anti-​reflective scratch resistant lenses or basic plastic, with pretty much nothing in between. So while I wouldn’t say I was strong-​armed into shelling out big bux, it hurt to open my wallet so wide when I had expected to pay about half as much.

Last week I walked in with a prescription to be filled. A lady walked up & made me feel like she did not want me there. I asked some questions about frames & just waved her hand & said, «Women’s frames are on this side.» I wandered around & she eventually walked up to me but did not ask what I was interested in or how she could help me. She asked my name & DOB & walked away. She never smiled & did not make eye contact with me. I was so unimpressed, I left without purchasing anything. I work in customer service myself & understand the importance of making customers feel like they are NOT inconveniencing you by asking you to do your job. I have walked past this place a hundred times (heading to CVS & Bay Federal) so I thought I’d give it a chance. I will never set foot in that place again. Very disappointed. Horrible customer service. I will continue to go to Eye Q — even though it is 100 times more difficult to find parking there & it is out of my way, it is worth the customer service!

Very kind, attentive staff who are detail-​oriented and aim to please. Highly recommended and I will return in the future.

This has to be one of the best optometrist offices I have ever been to! The office was very neat and clean and they have really cool medical equipment. The staff was friendly and open about whatever questions I had about my vision and selection of glasses. Dr. Singh was very warm and knowledgeable about my problems with my vision, and really took the time to explain everything to me. Loved the warm and inviting atmosphere. .. I would definitely recommend this place.

I really don’t understand what’s going on with management in this place. I came in to get an exam and a new pair of glasses. There was nothing special here, including selection of frames and abilities of the staff, so «Meh, I’ve experienced better» is totally right. The girls who were working were nice, but didn’t seem to know what was going on AT ALL. The only person who seemed to have a clue was a lady named James. I ended up speaking with her for a while because finding new frames is a very daunting task to me since I care a lot about my appearance. She spent the time with me that I needed which was really awesome! I thought she must be a manager since everyone had to defer to her for absolutely any question or comment I had. Unless she’s there, I can’t see any upside to coming here. Clearly management doesn’t know what’s going on in this location. I won’t be back.

Waste of money if you need bifocals or anything beyond simple rx. Had to have mine redone by previous opto. after more than a few readjustments at InSight. Worth the time, money and drive to Specs downtown Santa Cruz. Never needed any readjustments — perfect first time.

I wrote an extensive review of this optometrist, with several critical comments about my less-​than-​satisfactory experiences. After reading the Unilocal review, the owner called me personally to try to fix the problems I had encountered. In addition, he asked one of his clerks to call me, as well. He asked me to remove my Unilocal review, as he is a new owner trying to improve the business. Personally, I would not return to the business because the problems with the business were too numerous. That being said, I appreciate the owner’s attempt to correct past errors. I am upgrading my grade from 2 stars to 3 stars due to the owner’s efforts to do right by his clientele.