Toys R Us

Just checked in on this…
This company doesn’t even have the balls to response to this post…
What mindless management.
No concern for customers safety
Very poor…
Cannot support a store that does not recognize my 2^nd Amendment rights to protect myself and my family when in public. This store is a magnet for criminals and there are other stores that DO support the 2^nd amendment rights…
I encourage others to stay away…
You have no protection from today’s mindless careless criminal in this or any store that post NO GUN… and the criminals won’t honor this signage…

Oh the baby industry… how I despise you. You put together crazy ideas and sell people into thinking that the fanciest fake iphone is the most important thing in a 1 year old’s life. Fortunately, I am not fooled.
I traveled to this Toys R Us a little while back in order to stock up on some cloth diapers before my kiddo arrives. Yes, I said CLOTH. The website stated that there were a large number of cloth diapers readily available at this specific store location, so you can imagine my shock and horror when there was only one package of them… and they were WAY over priced. Before I continue, I must explain that the Babies R Us section of this store could actually fit inside my apartment and there would still be open space left over. They have mostly clothing items that are very expensive and the rest of their selection could leave any mom of a newborn or young one wanting. Like I said, there was one package of cloth diapers and they were overpriced.
Since I had expected to spend more time there, I decided to take a quick gander at the rest of the items at the store. Obviously, it is a toy store, so there were toys everywhere. Despite the fact that there was barely a shopper in sight and nearly ten employees standing around chatting, many items had not been faced properly, were thrown into the wrong bins/​locations, etc. I understand that things get difficult to keep organized, especially during a retail rush hour. However, this was not that time and it was still pretty messed up.
I finally decided to buy a Pepsi and some onesies because I had driven all the way there and didn’t want to completely waste my visit. While checking out, the guy was very nice, but kept asking me to buy more items in a sneaky manner. No, I don’t think I need disposable diapers at this time… no thank you, I do not want to continue looking around to see if there is something else to purchase either. I have been to many a baby store in my time and this is one location that will not be seeing my face again.

So recently this place underwent construction and joined forces with their sister Babies R Us. I rarely go here but the when I do, it’s never great. The thing that bothered me most, well I guess only thing which influenced my three star rating is their inventory management. Either there is an immense amount of shoplifting body building babies or stock control isn’t their top concern. I ordered online this huge baby toy that came in a box half my size and about 15lbs in weight and this store was the only one in the area which had them in stock. Not only were they in stock but they had four of them. When we get there, half of our order comes to us and we are informed that the other toy is not available. Holy Geoffery the Giraffe, are you kidding me?! Rage quit.
THEN… we were directed to a store right by our house which had it in stock which the interwebs did not know of. Maybe it’s a musical chairs between stores they play with inventory but I will never resort to «PICK UP IN STORE» option again.

I love toys r us– the staff are outstanding, Steve and Scott are super. I always do all my Xmas shopping here.

My husband and I have talked about having kids in the [near-​ish future]. This place makes us doubt any desire to create offpsring any time soon. Toys R Us leaves me feeling cranky and poor, wondering what our society has come to.
I really hate buying toys for kids. I know they’re perfectly content with cardboard boxes, dolls, and balls of any kind. And a big grassy area to run around in. You can do so much with the simplest things! Children have marvelous imaginations. Unfortunately, today’s children lack these remarkable imaginations when they are handed plastic crap made in China with a billion buttons that make noises and dance. They lose interest quickly and move onto the next toy that wiggles and shakes. And so forth. They aren’t stretching their minds or having any exercise. Whatever happened to the regular LEGOs that didn’t give you step by step directions to creating a Star Wars character? Or old fashioned doll houses? Or just go outside to play? It’s no wonder kids have short attention spans and higher rates of obesity.
ANYWAY.
Every year in September, I end up scrambling around at the last minute to find a decent gift for my nephew. And every year, I end up waiting to shop until the day of his party and find some overpriced toy that he forgets about three months later (I never saw him play with that $ 40 Buzz Lightyear toy we bought him a few years ago that he wanted so badly). The past few occasions, I’ve decided to just get him books and clothes. I thought I’d do the same yesterday.
He’s six years old this year and he likes: LEGOs, Minions (Despicable Me), Smurfs, and Super Mario. That shouldn’t be too hard, right? We went off to Target and found nothing other than tiny boxes of LEGOs that cost more than a week’s worth of groceries for us! We were on a time crunch and couldn’t seek out thrift stores or unique toy shops so we hesitantly made our way to Toys R Us. I know they’re kind of expensive, but they’ve got to have Smurfs or Minions or something, right?
This location has remodeled since my last aggravating visit. The aisles are wider, more organized, and better lit. I have to give them kudos for the nicer remodel, even though I’m not a fan of the items in this store.
Toys R Us had aisle after aisle of pink, frilly girl things and action figures and sports ‘equipment’ and toddler toys and large electronic toys and a big LEGO selection. No minions (all they had were little plastic figures of Gru), a very tiny selection of stuffed Smurfs, and a small Mario selection. There were a lot of LEGOs, thankfully.
HOWEVER, I hated everything. I hated the price tags. I hated knowing that he would just toss the toy aside after opening it. I hated the idea of spending money on worthless things. I’m incredibly frugal and cringe when I spend $ 50 on groceries — how could I drop $ 25 on a little plastic Super Mario toy??? The only thing in this store I actually liked were the Melissa & Doug toys (a line of wooden puzzles and educational-​type toys) but those were too young for a six year-​old — and we knew he wasn’t the kind of kid who liked them.
After wandering around the store, complaining about everything (if you know me – you know I’m not a complainer, I’m a generally happy person; therefore, if I’m complaining, the place must be really bad), we picked up a minion poster ($ 7), Sonic the Hedgehog iPod headphones ($ 6), and a Cars book ($ 4). We also picked up a card, a bag, and a bow. Everything came to a total of nearly $ 30. THIRTY BUCKS FOR THIS CRAP?! Ugh.
Needless to say, when our nephew opened his gifts at his party later that afternoon, he barely noticed anything except the minion poster. If we had shown up with just the poster or a skein of yarn, he probably would have been happy.
Oh well. Next year, I need to plan earlier. No more last minute gift purchases.
A note to any friends & family reading this: DO NOT BUY OUR FUTURE KIDS ANYTHING FROM TOYS R US. They’ll be content with wooden blocks and art supplies, thank you very much.

I used to dread going into this store before the remodel. It was horrid and the baby section was smashed against the back wall with clothing and other items all over the floor. I like this Toys R Us, they have a lot of selection but I’ll be honest. I showroom Toys R Us a lot and typically don’t buy there unless it happens to be cheaper.
Their new bathrooms are spacious and clean and it seems they really put an emphasis on adding space and items to the baby section whereas before it seemed to be an after thought. I let my 3 year old play with the Thomas and Friends line while I browse what to buy for her.
Also, I don’t know what Toys R Us is thinking but this store never has more than 3 registers open, sometimes 2. I always end up racing some poor guy to the open register. If I don’t win I abandon my cart and say, screw it I really didn’t need $ 20 worth of Elmo crap.

They match prices to another store.

been coming here for decades. The services is ok

Places like Toys R Us makes me extremely grateful that I don’t have children and validate every reason why I don’t want them. Just the thought of entering such a place gives me hives. However, my nephew’s first birthday was coming up and I knew Toys R Us was the place to go to spoil him the right way.
It appears that TRU recently remodeled inside. In fact, I could smell new plastic and paint. I’ll admit, it’s much better than before. After getting adjusted to the layout, I found that the sections were organized and labeled in a user friendly manner. ((Those of us who don’t have kids often struggle to locate things)). My frustration came into play when I noticed that none of the items had a price tag, and many of the shelves didn’t have price tags either. And where were the price scanners? Non-​existent. As I was rummaging through endless amounts of toys I did happen to know that TRU has some pretty awesome sales and deals. Buy one, get one on toys is simply amazing to me. Every kid loves toys, and I love to be the awesome aunt who spoils the crap out of the kids.
The worst part of my experience was checking out. With a line 7 people long, there was one cashier. And she asked about 2.1 million questions. No, I don’t want a Toys R Us credit card but thank you. No, I don’t want overpriced batteries. No I don’t want a protection plan on a $ 22 toy. No, I don’t want to hear about the rewards plan. Sheesh. Do these people really have to memorize and ask all this crap to each customer? Totally robotic.
So, with that being said, Toys R Us has a good selection of toys, I dig the new layout, but more prices and less questions would definitely be desirable.

Store Review:
Cramped TRU is the way to summarize this shopping experience. The baby r us stock is actually larger than the Stratford mall location. Unfortunately there are not many other choices now for toys stores so this is likely the best you can hope for. As usual there are a lot of check out lines but they are never all open so checkout can be slow during peak times.
Pros– large selection of toys, clearance section for baby good is a highlight
Cons– limited sales staff, cramped aisles
Hidden deals–
Sign up TRU credit card to earn credit back on purchases. Check the final clearance section for great deals on baby goods

DRAGON RAGE.
Nostrils flaring.
Breathing fire.
On the rampage.
This is me in here.
After just one visit here, I made a pact with my boo that should there ever be an ‘accident’, we won’t be purchasing our demon spawn any toys, but we will, however, spare no expense on the finest Carnegie Steel-​grade child-​sized cage. We won’t be great parents, but we also won’t go broke buying our kiddo any of the plastic crap they hock here.
There’s a pepto-​bismal pink section that I’m assuming is for girls. It consists of multiple aisles just chock full of the most nauseating garbage. An entire aisle devoted to Justin Bieber, and entire two aisles that seem to be dedicated to scantily clad, borderline inappropriate dolls.
There’s a boy section that’s black, blue and grey and rampant with screaming, crying kids. A middle section is full of ‘learning toys’ which seemed to be code for unisex, choking hazard and then also an entire half of the store dedicated to babies, which seemed odd since there’s a whole Babies ‘R’ Us about a half-​mile down Golf Road.
There’s a tiny section up front for gift wrap and bags, but most bags are too small for even a medium sized gift, so I doubt they get too much gift wrap business and they don’t offer gift wrapping at customer service.
On the Sunday we went, it was decently busy and not a single employee could be see anywhere in the store, less the one, single person working the register with a line spanning the length of 6 mini vans. Shoot.Me.Now.
I ended up buying a ridiculously overpriced Playmobile set, of which their selection was pure sh*t. All sets were $ 100+ at best and the single Playmobile pieces were upwards of $ 30. I understand that things cost what they cost and this isn’t a place for bargaining but cheesus cristo! Gouge me a-​go-​go.
Again, it’s been made painfully clear that buying children’s gifts is the single most torturous thing I can be asked/​invited to do. I think I’ve FINALLY learned my lesson to shop ahead and shop online.

Oh geez. Usually a remodel is a good thing. Not so much here. I have been coming to this location since I was little, and I knew where everything was.
Now that they changed it to a Toys R Us AND a Babies R Us (extremely redundant, however, since there is a stand-​alone BRU about a mile away…) it is a huge cluster…
How the aisles are set up don’t make sense at all. Hopefully it will just take some getting used to, but in my opinion, if you want legos, you should be able to go to an aisle and the aisle next to it (if they don’t all fit in one) and find the legos.
Legos here are in 3 (maybe 4??) different aisles that are nowhere near each other. Just little clusters of Lego sets dispersed throughout the store.
I can’t wait to see how this store will be during the holiday rush. OH WAIT, yes I can – I won’t be coming NEAR this location!

This is a older store that needs upgrading. We took pictures here and it was great, but the store needs an overhaul.

Aisles are not wide enough.
Overall appearance of the store is «run down».
The place is dirty. I know it’s winter, but get a mop and stay on top of the grime that is tracked into the store.
This place needs a makeover.

Not a great experience doing our Christmas shopping here this year. Tight aisles, toys laying everywhere except neatly on the shelf, and it took 10 minutes to find someone to ask a question. When we finally did, the answer we got was less than satisfactory and it felt as if the individual didn’t truly care.

The staff is pretty nice but the place is so crowded it’s hard to walk down the aisles without hitting stuff. I feel unhappy every time I come to this place. Maybe it’s because it just looks so gloomy? I go to further Toys R Us’s just because this one lacks that happy feeling that other ones have.

Yeah, i’ll admit it. I spoil the little kiddies in my life, most especially my goddaughter. They have a great Hello Kitty selection here, which is her favorite character. Every year, we stop here for xmas presents, and always are in luck finding the ones we want, which you can’t always claim at all the Toys R Us locations. Their wonderfully long xmas hours are so convenient when we want to start/​complete our marathon shopping. We also bought our Mexican Train set here, as they have a pretty large board game section

Friendly service and fast response from sales staff. I’m so used to unfriendly Toys R US peeps I almost thought I went in to wrong store (must be Schaumburg thing??)
Unfortunately they didn’t have Zhu Zhu pets… clients wanted them to take back to his home country, this was our first store to attack and thier WHOLE shelf was empty. Wow.
Anyways, we liked this location, I just wish thier entrance way was a little easier to access from parking… brrrrrr.

Toys «R» Us in Schaumburg has the worst customer service ever. I purchased a Nintendo Wii from here. I got home played it for a few hours and it broke. I called the store and talked to the store manager he said no problem come back in we’ll give you a full refund (this is not their store policy. You can only exchange gaming console’s). I went back to the store which is 45 minutes away from me to exchange it the next day. I went around 7 pm. I work and am unable to get there during the daytime hours. When I got to Toys «R» Us they wouldn’t take it back. The store Manager «in charge» blatantly called me a liar. Said I never talked to the store manager, he would have never agreed to take it back. After arguing with her for a while I left the store infuriated. I called the next day talked to the store manager again, again he said no problem bring it in we’ll take it back and give you a full refund. (Not once did he apologize for my inconvenience.) So again I drove to the Schaumburg Toys «R» Us after work. When I got there it was the same story all over again. It was a different manager «in charge» now but just as rude. Again I was called a liar. This time I was being talked down to by, two ghetto Toys «R» Us employees. I refused to leave this time; I stood there for a good half-​hour arguing with two very stubborn idiotic ladies (use the term ladies very loosely here.). They refused to call the store manager and ask him for themselves. While I was standing there arguing a phone call came into dummy number 1. It just so happened to be the store manager calling in to see how things were that evening. The Toy «R» Us employee asked the store manager if he agreed to take back my Wii for a full refund, he said yes and that he left a note for them. So finally I was able to return it. Even while they were ringing up the return they were super rude to me. Not once did I get an apology. Warning, stay away from this Toys «R» Us in Schaumburg. They have some terrible trashy ghetto females managing the place.