T-Mobile

I have to say I’ve been in this location a ton of times throughout the years. The other day the guy that was helping us was new and very nice, friendly and informational. Wasn’t pushy even though my dad wasn’t interested in purchasing that day. Another girl was helping him get some info for us too and she was also nice and helpful. At the very end I think a manager stepped over and he was a bit more on the pushy side and going over stuff the new guy had already gone over with us so that was a little annoying.

Only one sales associate working during peak hours, but she was friendly and helpful once it was my turn.

Tmobile rocks! Love how they have no contracts. This location is great, Velo always takes care of me. Staff is always working fast to get to you. I will go here for all the accessories and my upgrades. I saw these guys working so hard, and I felt they need to be recognized for their work. Thank you for everything that you do.

Exceptionally slow service
Showed up at 2pm on a Monday and there were 2 sales associates busy with customers. Not a big deal until I saw 2 employees come out of the back, chat with each other, then return to the back when there were customers waiting awkwardly for service. Waited 20 min before getting acknowledged (had to approach an employee too busy stapling paper together to help). I sat there and watched 7 different customers stand awkwardly for service but ultimately left. Not even a «hey, we’ll be with you in a few minutes»
Walking to the other side of the mall for the other T-​Mobile store seemed like a good idea but the reviews there are pretty much the same as this
In total, I waited 40 minutes to get seen

This is a franchise location across from Cheese Cake Factory in the JC Penny wing. My wife and I purchased a phone on ⁶⁄₈ and told Saad that we or I will be back in on Tuesday evening to transfer and activate the phone. I came in on ⁶⁄₁₀ and wasn’t even greeted by Saad or his coworker. After going to the counter I reminded Saad that we were in on Sunday and needed him to provide the service that he said he could do. He told me that he didn’t have a iphone 4 cable and that I need to either come back on another day or go to the other store. He made no effort to help me out and I called him out the fact he made his commission on Sunday and now he doesn’t want to help me out. He shrugged his sholders and said,“nothing I can do” This is piss poor effort at best and utterly lazy on his part. I’ve worked inside Woodfield Mall and he could have easily purchased the cable needed from the Apple store and at best apologize instead of being smug and tell me to go somewhere else.

This place is so slow. I was here on my lunch break for a replacement sim card and all associates were busy. Even though I work in retail, this was horrible service. While 2 associates were helping out, the third was standing and chatting with someone. I understand that it is customer service but there is a line and I’m in a hurry. He saw me and continued doing nothing to finish up so he can help someone else. This was ridiculous and I wasted 15 minutes here waiting for something that the associate spent 2 minutes doing for me. On top of that, he said he was going to charge me when I know that T-​Mobile gives one free sim card per line every year. I wanted to make a sarcastic comment but I was too impatient because i had to rush back to work which I was late for by 10 minutes because of this. I will never come back.

Rude sales associate.
I was there with my family looking for phone accessory at T-​mobile store 2^nd floor in Woodsfield mall. It’s was T-​mobile tap phone and I am not sure which headset to buy so I asked the sales associated. He was crabby and not helpful. He just said «we not carry it». Then I asked if he is not carrying it who else have it. Then he said «look in internet». The way he said it, his face and his tune… We can feel it. It’s not polite at all. Look at his batch and said «Thank you Anthony to be such as ass hole.»
We will never go back to that store again.

I went here to buy a cover for my phone. I’ll never come here again.
I wasn’t attacked by salesmen sporting slicked hair like you’d expect. Shock and awe campaign in full force. If only the rest of my experience was as low-​touch as it started, they’d have a 5 star review.
Once I picked out what I wanted, I stood in front of a guy at a terminal for a good and awkward minute before he looked up to even acknowledge my existence. When he did, I had to prompt him as if placing the case and my credit card on the table wasn’t sign enough that I wanted to pay.
He wouldn’t complete the transaction without my phone number. I didn’t want to give it, but I did anyway. He couldn’t process the transaction because my number isn’t a T-​Mobile number. I didn’t know you had to be a T-​Mobile customer to buy an accessory. Weird. His response to my refusal to provide any further numbers, and to just let me pay and be on my way, was to «just make one up».
What the hell, man? I want to buy a case for a phone. That’s it. I don’t want a relationship with you other than bartering some of my plastic swipey swipe in exchange for you not calling smokey the wildfire bear-​hat wearing mall cop dude on me for walking out unpaid. Alas, since he’s a dimwit and can’t just punch in 555‑1212, I helped him out there.
Next up? Name and address and… oh please. No, no, and no. I just want to pay for the damned case!
After reading some of the other reviews, it seems this store is chock full of people who’ve never helped a customer or taken customer service seriously. Sad.

Whenever I go to this T-​Mobile to inquire about something it’s always so busy that it takes at least 15 minutes until someone can even approach me.
For a store with such high traffic, you would hope that they would staff it better.
The people that I have talked to have been helpful — or at least determined to be helpful. I went in because my Blackberry Pearl’s trackball was having difficulty rolling, and after about half an hour or so someone was finally able to help me.
So as long as you’re patient — it’s a pretty reliable place to go.