Jos A Bank

If you’re looking for terrible customer service and poor quality suits look no further than Jos A Bank in Schaumburg. They’ll hook you up.

My experience started out great. Brother and I stopped into a few places to get suits for a wedding (4 total). We received the best service and assistance here… unfortunately that where the good ends.
Two weeks after our initial visit I went in to order the suits. This part of the process should have been easy except all of the info (for sizes and style) could not be located. Finally worked that out and ordered the suits. I was supposed to receive a phone call telling me they were in… never got the call. I called twice and found out they never ordered them… then they finally ordered them (except they couldn’t get one in the proper size)…got them in a few days later (again I had to follow up, they didn’t call me).
4 suits are in, 2 of the suits need to be shipped to other stores for the other gentlemen standing up in the wedding. Again, they dropped the ball, didn’t ship the suits. Thank goodness I stayed on the ball and kept following up. Supposedly the suits were to be overnighted to the two locations… again that didn’t happen. A few days later they finally made it to the proper locations.
Once the suits were in the alterations could be done… and they were ready in time…
But I am very disappointed that we ordered these suits way ahead of time, but if I wasn’t diligent in constantly following up we wouldn’t of had the suits in time for the wedding. Not the type of service I expected. I won’t be back and I’d recommend going somewhere else.

I had a suit shipped there from another store that needed to be altered in order to meet a strict deadline. The tailor did a fantastic job and i picked up my suit in plenty of time. I had a great experience with them and would highly recommend them!!!

I had a wonderful experience here. I exchanged a suit and they were patient, helpful, and very helpful. I had my suit fit just fine and great follow up when it was done. I got a great price and couldnt be happier with the quality of my suit.

Brutal. The staff acted as though I was a bother. Limited sizes and they try to steer you to some website and send to your home if they do not have it. I understand the customer service here, but why not maintain an inventory that you can see? With all the inventory control software out there, retailers have no excuse anymore.
Ok. I went back and guess what??? Same horrible service! How are these people paid? I am guessing hourly as they acted like making a sale was not very important to them. bunch of clowns.

I was in here about late December, and Aapril Bobo, the store manager (I believe) helped me out with some of my stuff.
She was extremely helpful with everything I needed. I had ordered the wrong size of pants online and when I came into the store to get it fixed, she understood my situation and knew what needed to be done. On top of that, she even re-​measured me to make sure I got the correct size so there wasn’t another error.
She was really pleasant with her service and extremely helpful and helped me with a smile. Very pleasant atmosphere and the customer service was phenomenal.
And as for the suits, they are the best bang for your buck hands down. I have three suits from them and I just love wearing them. Unfortunately, they don’t have a store here in Hawaii, but I will be coming back to this store whenever I’m home in IL :)
Excellent customer service, excellent store, and excellent suits.

I have more suits and sport coats from Jos A than I’d like to admit. Over the past years they have intro’d the new Joseph Series which has slimmer lines, side vents, higher side pockets and pick-​stitched edges… it’s fantastic, but at a price. Good thing is that Jos A is constantly running some sort of special so wait for the right time and then take advantage.
Service and tailor department is adequate, if not a bit stodgy and lackluster at times… in a world where change is the only constant, they need to step it up in this department, which is why I had to knock off a star.

Service was very mixed — we kept getting passed from one hand to another. They did take a lot of pride in their work. Selection and variety was similar to other stores (like Ev).