FedEx Office Print & Ship Center

I’m from out of town and Nolan gave me the single best customer service I’ve ever had at FedEx, staples, Office Depot or any other printing business. I was in and out so quickly and he knew exactly what he was doing with an odd job.

We arrived just after nine. One person was being helped and another person was in line in front of us and we waited at least 15 minutes to be helped. Then when we were helped the lady helping us told us they would send the tracking information to the email we had provided but it never came. Other than that customer service was friendly.

How ironic that a place designed to expedite things has the slowest, most inattentive customer service. They had only one shipping terminal open. After a 39 minute wait with no acknowledgement I went to UPS.

Who waits until 10AM to open on the Saturday before Christmas?! Poor service on top of that!

The staff at this store is awesome. They are professional, they are knowledgeable. EXCEPT for the store manager. She is the nosiest bitch on the planet, and will stick her nose into what is none of her business, even if she wasn’t part of the initial conversation, and there is no reason for her to stick her nose into it.
To wit, my company has a National Discount Card with Fedex. This card gives me a discount on Fedex services. Most companies only allow work-​related items, my company actually allows personal stuff as well (I pay for it all). In 8 years I’ve been using this card, no one had ever questioned what I was using the card for, except for this woman, who though it prudent to warn me that this was not business-​related. It is true, although a) she had no way of knowing whether my print job was business related or not, and b) what business is it of hers whether it is or not? That should be between me and my company.
At another opportunity, I asked for a price list of banners, and was given one with no questions asked. I returned several weeks asking the same employee who had previously given me the price list for the same item, and she went out of her way to butt in to say that customers are not given price lists, that those are for internal use only.
I’ve seen her butt into conversations with other customers, even if everything was fine.
Whenever I go into the store, if she’s there, I’ll leave.

Dislike. I prefer the post office simply because I don’t have to fill out a shipping bill for every damn package. It’s not particularly useful if you’re a small business or sending out personal packages.

The people that work here are very helpful. One woman (sorry, I don’t remember her name) made sure that everyone was being helped, and was even multi-​tasking between a few customers just to make sure everything got done in a timely manner. I was a bit disappointed that they couldn’t pack a monitor I was shipping, but that wasn’t their fault. She was nice enough to refer me to a local packing place right around the corner that would do it for me. They are a little expensive as well.

2 Star — C’mon Man
I always find it funny when people apply for jobs and do not want to do anything to help the customer or work period. That is how I felt at my recent visit to fedex.
You ever see the Dave Chapelle skit POPCopy? This is that place. Went into make some copies and to scan some things out cause computer was down during non peak time. Two employees with the same demeanor, do not answer any questions, avoid questions, and point instead of giving full feedback.
Words of Wisdom — Quit the job if you are that miserable.

We came here on a Friday night to ship 6 jerseys to a friend in New Mexico. The sale person was very friendly and helpful. He didn’t want us to pay for a lot of packaging so he fit all the jerseys into the smallest box possible! We needed them to be delivered by December 23 and he was able to tell us which shipping option to select to guarantee delivery by that date. The cost was around $ 30 which I thought was reasonable. We were in for about 10 minutes and left pleased. And the package arrived two days early! I’ll be using FedEx to send any packages in the future.

Got the job done!
Fax Sent & Received
Fedex Home Delivery Mailed Out
kinda expensive, but two things less on my «to do» list

Very nice and helpful. Had to get a scan and print of a floor plan I had for a new office we are moving to… all nice tidy and quick. Staff was helpful and the store was organized.
And a good thing to know… you can get a scan and they will hold it for you for 30 days in their systems as long as you have a thumbdrive.
Pretty freaking awesome.