FedEx Ship Center

I just stopped by This Fedex office will not look up my packages For my address without a door tag. Inconsiderate and incompetent and uncaring.

Always have a good experience whenever I have to pick up a package from here. They are always friendly and fast at getting you in and out. Never ask questions and as long as you have your ID, you are good.

This center has never let me down when I have called and made a REASONABLE request. The workers do what they can and are pleasant on the phone. When I have dropped packages (or picked up on exception) I rarely have to wait and delivery is always as promised. It helps to call direct (thanks to the reviewer who already posted that the calling the 800 number only gets you drones reading off cards) the workers here are GREAT!

*****SCHAUMBURG, IL LOCAL TERMINAL PHONE NUMBER*****
(847) 839‑3700
After waiting on hold and being told im not allowed to contact my local terminal for an ETA on my delivery i made it a mission to find the number and to post it to the world.
ur telling me im paying you for a delivery and i cant contact the delivery terminal for an update WHAT A JOKEEEEEEE.
so i called ready to destroy anyone who would question my call into the terminal and i was helped by a very nice lady called debbie so shes cool.
anyway guys call at will that 1.800 number is brutal…
(847) 839‑3700
*****SCHAUMBURG, IL LOCAL TERMINAL PHONE NUMBER*****

Crikey, do these jabronies love making it as difficult as possible to get your packages.
It’s basically easier for me to get a passport than it is to get a shipment of cat food from FedEx. You would have thought I was receiving some lost work of Monet for all the trouble I had to go through for 48 cans of Whiskas sludge.
After multiple phone conversations and them telling me that it’s not physically possible to leave the package at my building’s package reception (even though UPS manages to do it just fine every single day), my only option was to pick up from their large facility in the business park of Golf and Remington rds.
Finding it was easy enough with GPS and the office on my first visit for that day was pretty slow. I waited only a moment before the women at the counter helped out. I came equipped with my ID, my passport card, some of my mail, and basically anything I thought it might require for me to get this oh-​so precious package of cat food. It would have worked fine for me to get everything, only I’d mistakenly entered my SO’s name as the recipient on one of the packages. So even though we live together and I’d also brought mail addresses to them at our same address, I wasn’t allowed to claim all my cat food.
I tried to lie and say that the package was under my husband’s name thinking that might give me special package privileges (I even corroborated my lie by switching my two rings to my ring finger), but that didn’t work either, so I ended up having to come back with my «husband» later that night to sign off on the packages. We were hoping it would be easy, but the lady wasn’t thrilled about handing over a package to us since my «husband“‘s license still had our old address on it. As she we waited up front, she went in back to check on something and a younger, more chill dude brought up our package, handed it right over, had us sign some dinky slip and that was it. He barely glanced at the ID, and we were on our way before the lady could come back and take our package away.
I understand there are rules in place for a reason, but should you really need 3 forms of ID presented in person and across town, to claim your package that easily could have been delivered to my place of residence in a secured building? If there really is a problem, leave that little slip thing to sign and then drop my cat food off the next day once you’ve got my signature on it. Easy peasy. Bing, bang, boom.

Weird place. Good to pick up packages, but was difficult to find the entrance to this place. It was huge warehouse.

I went in to drop off a very large item for shipment. The office was pretty quiet but the assistance was very helpful and offered me an additional receipt for tracking. No complaints.

Hit or miss on their customer service. It really depends who you get. One lady was super helpful with something I needed printed that didn’t come out right on their screen. I was able to email a revised copy from home & she got it printed out within a few hours.
Picking up packages, it seems like they either don’t care to look or have even less info than I do when I look it up on
.

I’m a high school teacher, and we just finished a unit on «Survivors» in my English class. I promised my students that once the unit was completed, they would watch a particular movie on a «survivor» featured in our unit. On Friday, realizing that my school’s server severely lags my
streaming, where I have a purchased copy of said video, I rush-​ordered a DVD copy to have it arrive on Saturday. I paid $ 8 for the shipping alone.
I come home yesterday evening to a door tag, stating I have to pick up my package by 5pm in Schaumburg. Why didn’t the FedEx guy leave my package at the OPEN apartment office — where they accept packages on the regular?! So now they’re going to reattempt delivery on Monday… and when I’m not AT the apartment (because I’ll be at school resurrecting Plan B since I don’t have my movie), what will they do? Bring it back to Schaumburg so I can retrieve it there?
Dumb FedEx Guy, you owe me $ 8, the hassle of postponing my lesson plans, and the complaints my kids are going to have tomorrow when they don’t get to watch the movie as promised.

Excellent customer service! As soon as we walked in the door — the staff realized we were in a rush. Our 80 page document needed to be printed and bound. 3 people rushed to help us — and at the same time managed to help other customers in the store. We were in and out of there in 10 minutes and made it to our meeting in time! Thanks to Lynette and the staff at this location!

I cannot believe that there are people that do not have a heart, so therefore I will not during this review. I missed a delivery earlier in the day and received a note that I can pickup at the FedEX Shipping Center in Schaumburg. I drove all the way from South Elgin and I got there at 8:59 the automatic door did not open meaning they had closed. I knocked on the window and an older lady who has the facial skin of a two pack a day smoker looks up at me and says «we’re closed». I work during the days and had no way of being home for delivery. I was told by customer service that I can sign the doortag and they will leave it at my door step so that deserves the star. So if your heading this way make sure you give yourselves a few extra minutes before closing. On a side note 1−800-GOFedex has great customer service!