I have been frequenting this shop for the last 4 years. The staff are all extremely friendly and knowledgable. They treat all customers the same– none of the ‘snobbery’ which comes with many other shops in the area. The selection of products– bikes, parts, clothing… are all great. Sometimes with the proximity to the highway and bike path the shop can get very busy on weekends and later on weekdays.
Bubba G.
Tu valoración: 2 Corte Madera, CA
This location the service and management sucks. Mikes bikes has generally been good in other location. Had an issue with them price matching some XT brakes for my bike.
Jason K.
Tu valoración: 3 San Francisco, CA
A fairly underwhelming experience all around unfortunately as I’ve generally been happy with Mike’s Bikes. I was psyched to purchase a new mountain bike, and have the shop buy my old bike; however, when I went to sell back my old bike(which I had purchased from Mike’s) they gave me $ 150 – 200 less than the quoted price from a week or so prior. Long story short, after expressing my displeasure, the regional manager made good on the situation, but not the most seamless experience, especially given the pretty high cash outlay for the new bike. I still plan on going to Mike’s for repairs, and possibly a new bike at some point, but will likely switch to their locations in Berkeley or San Rafael.
William H.
Tu valoración: 5 Pacifica, CA
Busy! Service provided by mature top notch mechanics that get it right the first time. I needed new brakes for my Cannondale Flash 29er they not only had the calipers available they also had the disks. The hydraulic line routing on my Cannondale is internal. That is routed through the carbon frame. They made it look custom. Very sanitary. Installed including a new chain $ 400. Ready in 2 hours. My Trigger 29er Team; Fox DYAB needed a new cable. They apparently remembered me and despite a huge backlog fixed it there and again GIRTFT. $ 20 which is standard for a cable. I would say most bike shops can work on low end bikes. I have no issue with that. Finding a place that services higher end carbon bikes. That alone is priceless. Trust them.
Neal S.
Tu valoración: 4 Mill Valley, CA
Great service today from the repair guys today: everyone was very friendly and they fixed my broken tire rim on the spot — I thought I was going to need to come back later but no, they had it fixed and ready to go within about 15 minutes(and this was on a Saturday). Very pleased with everything and would recommend, thanks!
Uli B.
Tu valoración: 4 Mill Valley, CA
About a year ago, I bought my bike at the San Rafael branch of Mike’s Bikes. Since I actually live closer to Sausalito though, I do come to this branch for any repair issues or if I need some bike parts. I very much like their repair policy, where if you buy a bike from them and pay an additional $ 150, you have your tune-ups totally covered! Being a total non-bike expert, I love this deal as I can simply drop my bike off and have it checked by a knowledgeable bike repair man or woman. Everyone at Mike’s Bike at all the branches I’ve been so far(San Rafael, Sausalito & San Francisco) has been super-polite, very helpful and knowledgeable.
James K.
Tu valoración: 5 Mill Valley, CA
Hadn’t bought a bike in 40 years, but needed to get our 9 year old daughter set up for Summer camp. Molly was awesome. She really listened to my daughter, was super patient, and wasn’t just looking to sell us the most expensive bike or tons of gear. In fact everybody at the Sausalito location has been terrific. Had such a good experience, we went back for a new reasonably priced all-arounder for me. Molly also realized that the hand me down I’d been riding was too small. Now I actually enjoy riding, and can almost keep up with my daughter. My thanks to Molly and the team at Mike’s Bikes
Julianne M.
Tu valoración: 5 San Francisco, CA
I have had such wonderful experiences with this store. The first time I visited, I had planned to begin my research into road bikes, and based on the helpful service I received, walked out with am amazing Specialized bike. On my most recent visit, every member of the staff that I interacted with went above and beyond to make sure I had the right equipment and knowledge about caring for my bike. I spent an hour in the shop and left knowing that I’ll stay loyal to this awesome shop!
Bill C.
Tu valoración: 5 San Francisco, CA
The staff here are incredibly friendly and helpful. I had a flat recently and found myself stranded in Sausalito during a poorly prepared ride. The staff at Mike’s Bikes had me set up with a new tube and I was on my way. Thanks so much!
Alicia B.
Tu valoración: 5 Los Altos, CA
TJ was a great help with my questions about cycling shoes. He is extremely knowledgeable and I would recommend anyone to go and see him at Mike’s Bikes in Sausalito!
Dave K.
Tu valoración: 5 Sausalito, CA
Just attended my first maintenance Tech Clinic at Mike’s Bikes in Sausalito. «Professor» Jack Pyron led a great session and included very clear technical expertise, beginner tips and hands-on practice. Can’t imagine a better teacher… give him a well deserved raise! Dave
Christy L.
Tu valoración: 5 San Francisco, CA
TJ and staff were super helpful and friendly getting me setup with new shoes and pedals for my road bike. Thanks y’all!!!
Lee B.
Tu valoración: 5 San Francisco, CA
I always seem to discover mechanical issues just as I roll into Sausalito. These guys are awesome! They’ve come through when I’ve needed new parts and saved the ride by turning the work around in less than an hour. And they are happy to help with a quick brake or dérailleur adjustment. They’re friendly, never mind people using their bathroom, and even have a filtered water spout for bottle refills!
Jon K.
Tu valoración: 5 San Francisco, CA
I’ve been a Mike’s customer for years and had purchased a road bike there a few years ago. Recently my wife and I were in the market for mountain bikes. Molly was such a great help in not only helping us find the right bikes, but also with all of our post-purchase support. During our purchase, Molly brought in a couple of bikes to fit my petite wife to ensure a proper fit and that she was comfortable with her bike. After trying a few different bikes over a couple days, we finally were set and bought two Specialized mountain bikes to add to our collection. Thanks again Molly!
Chris H.
Tu valoración: 5 Pacifica, CA
Mike’s Bikes is to bicycles what Apple is to computers-professional, cutting edge, clean lines. And that goes for the under appreciated, yet highly competent mechanics too. They keep us all rolling.
Whitney M.
Tu valoración: 5 Sausalito, CA
TJ is awesome! Hooked me up with my Electra Townie, which makes me ridiculously happy. Was super helpful even though I’m a new biker & wasn’t getting a snazzy Marin or Specialized. Go here. Love them. #sausisboss
Barry G.
Tu valoración: 5 San Francisco, CA
I am an avid Bay Area cyclist and my family and I have been loyal customers of Mikes Bikes of Sausalito for many years. Besides being conveniently located at the start of the Sausalito bike path their knowledge and professionalism are unparalleled. I would like to send a special shout out to Cesar and his service team who are always available to address any issue at moments notice with skill and good humor. Rich and his sales associates are great people and always helpful with advice and guidance. I highly recommend them for the beginner or advanced cyclist!
Craig N.
Tu valoración: 5 San Francisco, CA
I can’t say enough good things about this Mike’s Bikes location. The team constantly goes above and beyond to provide expert product knowledge, customer care and quality service. Rich, Molly, Cesar and Paul lead an awesome team for your dirt or road needs. Highly recommend you pay them a visit.
Scott F.
Tu valoración: 5 San Francisco, CA
While out on a ride bike problems can be daunting. Mike’s Bikes in Sausalito has been a blessing so many times. I’ve ridden out unprepared countless times and Mike’s has always had what I needed and been more than happy to help. As a Training Ride Leader with AIDS/LifeCycle I have seen the staff’s generosity and willingness to help again and again. From minor fixes to temporarily holding a bike after an accident, these guys really go above and beyond. Thanks for saving my butt so many times guys!
Theresa D.
Tu valoración: 5 San Francisco, CA
I absolutely LOVE Mike’s Bikes of Sausalito! On my very first time in, I was searching for a helmet to ride out that same day. All the guys there let me take my time in searching and trying things on. After what was about an hour of trying on helmets, I chose one and was on my way. On my way back we stopped in again to pump our tires. Some of us, being newbies, had no idea what we were doing and they actually took the time to come outside and help pump all 3 of our bikes AND gave us a quick lesson on how to do so for ourselves the next time! The guys at Mikes Bikes have THEBEST customer service and are all so freaking awesome! I would gladly drive out of my way from the other side of the bridge over to Mike’s Bikes of Sausalito for any of my cycling needs. YOUGUYSARETHEBEST!