FedEx Office Print & Ship Center

This FedEx office has the Worst Customer Service! I lost my tracking # and called them 2 days ago to see if they could find my package, the girl at the FedEx office said yes and would call me back! She never called back and I called again and some young man said he could not track a package for me! Crazy! I’m usually good with keeping my receipts but for some reason I misplaced it! So, don’t ever lose your receipt be apparently without it it’s impossible to track a package!

Enter from the northbound side of Route 1. The Home Depot sign, turn into it then turn right and up to the back of the FedEx building.

This place is a nightmare of a customer service experience. Went here on the evening of ⁶⁄₂₀ and the morning of ⁶⁄₂₁ to pick up some prints I emailed in to pick up. Both times the woman working the counter could not have been more miserable. Completely unhelpful and apathetic. Next time I’ll go to staples.

So, I’ve given this place 3 tries now. The employees absolutely suck at customer service. The apathy that reeks from every pore of Tim’s incompetent body stinks. Jess, the other employee, while somewhat helpful acts like she would rather be anywhere else but working for Kinko’s. Maybe they get paid crap, maybe their boss is a jerk but neither one of these people should be working in customer service. I will drive out of my way to go to Peabody store next time. My only hope is that Apple or any other company that has good customer service opens up printing stores and puts Kinko’s out of business. Guess what? Went to Staples and had exactly what I needed in fifteen minutes!!! 1.5 hours at kinkos and nothing to show for it. 15 minutes at staples, much better customer service and cheaper!!!

This place sucks. I went there to mail a package because the location was more convenient than getting to the post office that day. It took forever for someone to even acknowledge me, and once they did, they made me fill out a card with my name and address and the recipient’s name and address, even though they were already on the package. After I was done I waited another five minutes to be acknowledged again, when I was told they had to wait for the computer to restart. I got tired of waiting for what was apparently the only computer in the building to start up so I left. I went to the post office and I was in and out in the same amount of time it took for someone to ask if they could help me at FedEx.

I had to ship a package that would take three business days to arrive at the destination. I went to this FedEx store to ship. The pickup time was stated on the website as 6pm. I arrived at 5:45pm. There were two customers ahead of me. The clerk was apparently unfamiliar with something on their computer, so she called the manager over to help. They spent at least 5 minutes on it. Then the only customer in front of me picked up something. By the time i got up to the counter, the driver had just checked out and left. It was only about 5:55 when this happened. I called the clerk out on this, but she indicated that the package would be going out tomorrow instead. This was due to her ineptitude. Clerk was very unfriendly and obviously didn’t want to be there. Don’t post something on the website and then have it end 5 minutes earlier than stated. 5 minutes makes a huge difference, in fact one business day’s worth of difference. I’ll never go here again at this time, maybe noon would be better?

If I could rate with more stars, I would.
FedEx print center was a HUGE help with some last-​minute wedding tasks. I used a lovely invitation/​stationary shop for my wedding invitations, but their prices for church programs and menu cards seemed a bit over-​the-​top. The shop owner warned me more than once that I would have to order these items «ten weeks in advance».
After speaking with a few bride friends who used FedEx, I decided to give them a try. I’m so glad I did. We now have beautiful, classic programs and menu cards that match our color scheme and exceed our expectations! Friendly, clear service. And the timing was amazing. Turn-​around time was given in hours, not weeks! Thanks, FedEx!

EDITED:
When I contacted the production department with my complaint via email, I received a prompt response and an explanation of the copyright of playing cards (even one I created myself). Even though this project ended up being shelved, I am thankful for the help that the production department gave me in the end. I have revised my review to reflect this.
(original review):
I’ve submitted many, many files to various print shops on behalf of my design clients, including to Kinko’s/FedEx Office. I am not familiar with this particular location, but it is convenient to my current client, so I sent an email with files, specifications, and specific instructions to contact me should any file issues arise.
Five hours later, my client called me; he had been told that an image we used (the back art of a poker playing card) was copyright protected. Of course, I’m not arguing that; it didn’t even occur to me to check the artwork. What really ticks me off is that, despite specific instructions to contact me, this Production department failed to mention something that would have resulted in a very quick correction (sending another non-​copyrighted pattern to use).
Due to their lack of communication we lost a lot of time, needlessly. I find this very, very annoying.

I had a large poster printed here for my wedding seating chart. The artist sent us a PDF. Within 10 minutes of arriving it had been printed at the proper size, and it was mounted on paperboard by the end of the day. It was a welcome relief from typical wedding planning stress.

We stopped at this Fedex Office location because it was conveniently located along broadway and we were on our way to Petco and Target. My fiancé had a scientific poster she needed to print for a presentation later this week. The lady that greeted us was very unenthusiastic about her job and pretty much rude. She did not seem very educated in the options available for poster printing, nor interested in actually helping us get one printed. We decided to cut our losses, move on, and get it printed later in town. I usually find the employees to be pretty helpful at Fedex Office. Maybe it was because it was early on Sunday morning, or she was just having a bad day. Better luck next time.