Sleepy’s

My boy friend was looking for a firm mattress. He got one from Costco, then found out the mattress was too soft for him. Then we went to different stores to find a mattress to fit his needs. We did not go to sleepy’ sat first because we know the products there are expensive. However, we saw the store on the way to other mattress store, my boy friend wanted to check it out. When we got in the store, a tall gentleman self introduced as David. He showed us the mattress. My boy friend tried few mattresses, but he still feel not firm enough. John Higgins, the store manager introduced a mattress for us. He told that mattress is the display item. Because the product is discontinue, so it will return to vendor. John decides to sell it for a good deal. He showed us the list price was 4000 something, the deal price will be much lower. My boy fried felt satisfied about it after lie down for period of time. Then we accept the deal. It was free delivery with 12 month no interest finance plan. We were excited. He received the mattress in two days. However, after few weeks, my boy friend complained about back sore. He still felt the mattress is not firm enough. He called John to find if he had solution. John told him that he missed the 21 days policy, however, he can give a good price to my boy friend to have another one in the store. We went to the store at 5:35 pm. The store close at 7:00 pm. It was Sunday. John was there and introduced another new mattress for us. He was very nice. Both of us lie down on the mattress and felt good about it. The list prices was 2400 something. We thought it must cost up to 1700 to get the mattress. When John told us the price, we dropped out draws. The price was sweet. We got the new mattress in two days again. My boy friend loves the mattress. It is a dream mattress for him. I will introduce my friends to shop at the store. Thank you, John.

After experiencing deceptive practices and bait and switch from salespeople at several other Sleepy’s locations I finally found a reputable salesperson in John Higgins who works at Sleepy’s Saugus. He did his best to help me in a professional manner after an unfortunate litany of Sleepy’s salesperson and mattress fiascoes.
John Higgins Five Stars, other Sleepy’s salespeople not so much. Have to give another five stars to the Sleepy’s delivery people who are personable, efficient and careful.