Tilly’s

After shopping at Tilly’s for several years I refuse to go back into the Santee store. I have never seen such a lack of respect for people, otherwise known as customers which keep your business doors open. When you go into this store to have managers be so rude every time, thanks but no thanks I have other places to shop that appreciate my business and are happy to help. Wish you the best of luck with your rude comments and lack of customer service skills. After reading other reviews it appears i’m not the only person who has been treated this way by your employees (specifically managers).

I stopped in Friday in the afternoon on my way home from work and was very pleased with this location, I do not understand some of these negative reviews.
I am not very familiar with this location, but will be coming back to it after my experience.
I was looking for an outfit for an event I had this weekend and had exceptional customer service.
Nick was super helpful, had me set up in a fitting room, and ran back and forth swapping different items and sizes for me (which most places won’t do or offer to do) and made me feel extremely welcomed.
5 stars from me for an easy, fast, and positive shopping stop!

Pushy employees and not enough merchandise in the store.

I came here yesterday to find an outfit for a special dinner. Annie and Abbey were both out of their way helpful, I really appreciated it! Great customer service, thanks!

99.9 percent of my wardrobe comes from here. I look so great in everything all the clothing shoes and accessories are beautful.

I’ve had poor customer service from many establishments throughout San Diego, but this one has got me so livid that ive finally decided to create a Unilocal…
Before i go off on a tangent i’ll start off with a couple positives. First, Tilly’s has a large selection of clothing for men and women– They carry clothes, watches, sunglasses, accesories, shoes, etc; you name it– they probably have it. Second, the customer service from the older employees seems to be on par– definitely better than that of the kid’s they hire out of high school. That’s about all i can come up with for positives.
Now, lets move on to the reason I’m here. This company is a money-​pit. Money comes first before customer service. I’ve shopped at Tilly’s (this location among others) for years– solely for the convenience– with both locations being near my home. What a mistake.
My experience that inspired me to write this review? Well i couldn’t decide between two sizes of a shirt– L or XL. I decided that i would buy the large because it fit a little better of the two. Wrong. In my haste, i made a spur-​of-​the-​moment decision to buy the shirt as opposed to trying others and i ended up not liking it. Later, at home, i still Hadn’t worn it out, hadn’t washed it, simply put it back in the bag after i decided it wasn’t my fit. The bag set on my dresser until about 10 days later (yesterday) when i finally had time to run errands. Mary, the assistant manager, was quick to get to me for my attempt at a return. Upon pulling the shirt out of the bag she pointed out marks on the RVCA logo– the same scuffs and discoloration that were on the shirt WHEN I BOUGHT IT. She said something along the lines of, «I’m sorry we cant accept this return if its not in new condition like when it left the store.» I said, YES, this is the condition that the shirt left the store in. It hasn’t even been worn… «Well okay ill go to the back and get some water and we’ll see if it rubs out.» Irritated, i nodded my head and waited for her to get back and rub a wet paper towel all over the logo, but to no avail– «sorry: she says, «we cant take it».
What happened to the customer always being right? And the nerve she had to tell me, «Well the receipt says you made this purchase on the 9^th, and its a little suspicious that you’re returning it over a week later.» Who the hell are you to accuse me of buying a god damned 20 dollar T-​Shirt with the intention of wearing it and returning it? I understand that this woman was trying to do her job to the best of her capabilities– but as assistant manager you’re one of very few that has the power to oversee store policy in the case of a marginal error– which is what this was– a marginal error on the stores behalf. I left the shirt and receipt on the counter and told her to keep them. Hopefully i made a valid point that my intentions were not mischievous; though, i don’t expect Mary to have any remorse– she seemed pretty eager to turn away a long-​term customer. Assistant manager power-​trip? Most likely.
The funniest part of this whole thing? When i mentioned to her that i shopped there often and that i thought that they didnt seem to value my business… Her reply was, «well, im sorry that you shop here then.» Great way to represent your company!
DO NOT SHOP HERE. EVERYTHING IS CHEAPER ON AMAZON AND YOU WON’T HAVE TO TAKE A CHANCE WITH POOR CUSTOMER SERVICE.

While I enjoy the quality of the clothing line this company sells, the level of customer service is horrid.
I walked in looking for a black hoodie, and I was stared down twice by a sales associates folding clothes. I did not receive any greetings or questions such as «hello, is there anything I can help you find?»
As I left the store, I approached the associate, and said «Thanks for your help!» (Insert sarcasm). Her response was simply, «yeah!»
I’ve been living in Santee for about a year now, and it’s sad that one hears «stories» about «racism.» While, I refute to let that be a reason because we live in 2014 (almost 2015), I believe that the customer service should have been better.
What makes matters worse was that I talked the store manager and explained to her the situation that had happened. Her response was simply «Thanks for letting me know.» No remorse and no apologies. Maybe there’s a top down effect happening at this store? Perhaps, the attitude of the employees reflect the leadership of management.
All in all, my review is a strong suggestion that you don’t shop here. There are other stores in the shopping center that deserve our time and money.

Been shopping here for the last 2 months an I have nothing but good things to say. All the employees are very helpful making sure whatever I need they can get for me. I’m kind of a picky person so them being patient with me is a big plus. They have great deals all the time an the sales always get me to buy more. Keep up the great work guys.

I understand that is the Christmas season and we as consumers are to be understanding of waiting in line. Given that I waited in line for 20 mins with only three people in front of me. There was no sense of urgency at the front at all! There was two cashiers, both just chatting to the customer as if you were talking to your best friend. I get it… Give good customer service but don’t neglect the people waiting. I think the thing that pissed me off the most was that there was two girls on the sales floor just folding clothes and talking… The manager (cashier) should be ashamed of how she runs her store. I ended up leaving my 100+ purchase and walked out. Will not be returning.

I came into Tilly’s for the first time today. The people were a bit slow in getting to assist their customers. Once I was assisted the girl was amazing. My only complaint was that a pair of shoes that I was attempting to purchase was supposed to be on a mannequin. I waited over 30 minutes for them to locate the shoes and they were never found. So, I was never able to purchase them. I was really bummed because they were the ones that I really liked.

Very rarely go to Tilly’s but wanted a pair of plain black reefs… although they didn’t have them the staff was super friendly and very helpful! Offered to order them for me which I turned down (if they’re going to do that I might as well order them myself online) Super friendly! Very helpful!

Really cool clothes. Yes this is a more teen mens style store, with skater/​bro brands and bright logos. The employees are pretty much look the same age as someone who would shop here (teen/​young adult mens) so you’ll be getting good reccomendations for sure. Check it out.

Yeah the store is pricey, but what do you expect for name brand items? The store is clean and generally well stocked. The employees have always greeted me and made sure i was finding everything ok. When I ask them something, they have always stopped what they were doing and helped until there was a solution or answer

Everything is so ridiculously overpriced and the customer service is terrible. The kids (not exaggerating) that work here are nothing but rude.

They hate Fat people. I had to buy 2 belts, sew them together all to gain 2 inches. I was denied a discount and told to buy somewhere else. NOT OKAY!

This Is a favorite of the elementary and middle school kids in Santee, even though kids clothes only cover about 10% the store. My 11 year old loves the place, she is always able to find the Van’s shoes she wants, over priced ugly back packs blasted with the brands she thinks are cool, and usually an outfit or two.
Not a place to do major shopping but for a item or two, or a gift for a preteen or teen it’s hard to to find something they will like.
The do have a decent selection of skate shoes, sandals, and flip flops, I always find shoes I like.
Staff is pretty pleasant and helpful