The Buckle

Exceptional staff! Always attentive and bringing recommendations to my fitting room or going out of their way to accommodate me. Love the new store manager, this Buckle is very customer service oriented!

*Updated 12/​4/​2015*
While I still believe that Unilocalers should be aware of the «bad quality» of district 3 shoes, Buckle reached out and tried to rectify the situation, so this usually grants a lot of leeway in my book.
Kelsey with Buckle customer support was fantastic in offering to refund the shoe, and bringing it to the attention of the manufacturer.

Just about the only place I can find jeans that fit P-​E-​R-​F-​E-​C-​T-​L-​Y~!! The salespeeps are always nice; and yes they always try to upsell their items but not in a super pushy way. See what you want but don’t want to buy yet? That’s cool. They’ll give you a card with all of the info on it to bring back later for the exact pair of jeans (or whatever) you’re looking for.

Best denim you can get in San Diego, and tons of different styles to meet everyone’s needs. It’s a bit of a haul going all the way out to El Cajon, but it’s WELL WORTH IT! Awesome sales associates, and clothing.

Purchased a shirt and had to return it. I washed it before I packed it and when I looked at it, it had holes in it. I no longer had the receipt but the guy whom I believe might have been the manager, let me exchange it with no questions or arguments. I normally wouldn’t have cared and just threw it away but the clothing at buckle is not cheap. I appreciated that I could return it and the girl working that day was a huge help in finding something I liked to replace it. I would definitely purchase more items at this location. Their customer service was top notch.

Hey everyone. I’m the new manager at this location and I’m very excited to make it an enjoyable experience for everyone. Stop in and say hi and let me know what I can do to make this buckle the best it can be :) a lot of new staff and new product in the store now… Come be apart of our buckle family :)

I found the staff very helpful — well, at least the girl that helped me. Greeted me as I came in, helped me find tons of jeans to try on and was overall nice and friendly. We will be back!

The selection of clothing is nice.
But my review is on the service.
Most of us have worked in retail at one point or another and know the object of the game is to sell stuff, blah blah. I came in with a friend who was looking for new jeans. A girl came to help. She talked to my friend for a while and then tried to get me to look at jeans. I nicely explained that I am quite pregnant (it was obvious) and wouldn’t be looking for clothes today, but thank you.
She rolled her eyes at me and then proceeded to be rude to me the rest of the time. I was walking around with my toddler keeping her entertained, staying out of peoples way and she kept glaring at me like I was doing something horrible. Then when my friend would come out to ask my opinion on a pair of pants, the sales girl would interrupt me while I was talking. Rude much?
Then as I was leaving, the girl gave me a card to come in a get fitted for jeans. She said… «here…come in when you are not pregnant anymore.» Wow. How about not.

Needed a club shirt for a Vegas trip and this place was recommended.
Positive — Staff was very helpful.
Negative — Price was full retail. They were a bit pushy on trying to sell me $ 100 jeans.
Just so you know… Their website has a TON of selection to choose from. The store on the other hand was actually sparse on button front shirts.

I came in to buy several pairs of jeans and other things but left with nothing!!! Sales girls did not listen to one word I said took the jeans I wanted and tries them on!!! Yea was not gonna get them after that! They kept showing me what I didn’t want and trying on clothes and gossiping… Rude rude rude!!! The guy there was awesome though!!! John gets 5 stars but the two ummm girls one of which was a manager leave alot to be desired…

Buckle always has some fresh clothes in stock and usually keep up to date on the newest trends/​brands. The staff is always nice and super helpful when I go there. Definitely my favorite place to shop in E. County. Go check it out.
Pros: Good staff, Great clothes and close to the crib.
Cons: Pricey, but that’s not their fault… blame that on the clothing companies.

Now don’t get me wrong, I love to buy things out of here when I feel like dropping almost 30 bucks on a thin but adorable t-​shirt but I can’t help but feel like the employees are not tip top.
I walked in just the other evening and all of the employees were barefoot, and gossiping about who knows what. Trying on clothes while the store was opening. Now, I work retail and have no problem with wanting to kick your shoes off in the remaining ten seconds that the store is open, but to have bare feet at 8 PM? Put some shoes on, please.
There used to be a lovely employee here, Christopher, who could talk me into buying anything, and I mean anything. Yeah, he was a cutie but also had a professional manner that the rest of the employees have yet to catch onto.
Oh, and a little help finding something would be nice once in a while too.
Thanks.

I don’t really like to shop for clothes but if I have to this is one of my favorite spots. Great clothes and great helpers with not so great prices. Whoever’s helping me usually just keeps bringing me clothes to the changing room. I usually end up spending way more money than I planned on when I come here but I always leave happy about my purchases.