Club Monaco

Great selection and kind, helpful associates. I love their seasonal styles and sales are great!

Love coming here to shop for myself and my guy friends. They always have very edgy and on trend fashion for reasonable prices. They also have a wide selection too. I’m always guaranteed to find something in this store. They have so many different silhouettes from trenches, capes, long vests and baseball jackets. I’m really in love with this quilted baseball jacket that they have this season. Thinking of getting this for my brother’s birthday. Very clean set up in the store. Love that they have big fitting rooms. The staff here is great! Definitely a place you should check out if you’re on the promenade.

Bianca the «manager on duty», treated me extremely rude with a pretentious attitude! How do you work in customer service!!! Didn’t even get greeted when we walked in there, even though we were looked directly at… by all the girls in the store that were standing behind the register gossiping the entire time including the awful «manager on duty»!!! The only guy worker was busy helping everyone and was extremely nice. AVOID THIS PLACE AT ALL COSTS!!!

Bought a very nice jacket for my husband from Club Monaco for Christmas. We usually shop at JCrew but their quality has been declining so much the last couple years. The clothes at Club Monaco were very nice (on trend but not trendy) and reasonably priced. Unfortunately they didn’t have the jacket in my husband’s size at the Santa Monica store. The sales associate (I think her name was Alyssa) found it in another store and got it shipped overnight to me. Wonderful customer service! Made my Christmas shopping a breeze.

The manager is so bad in this store ! I went there to return my clothes within the policy. The manager said that the clothes are not in a good condition. She couldn’t take it. However, I went to other store, and tried to return it again! They let me to return it since I return within 90 days. however, they couldnt give me full refund to my credit card but they gave me store credit which I really appreciate. I love club Monaco, but I won’t shop at the 3^rd street any more !!!

One of the few sophisticated shops on Santa Monica’s Promenade.
Walked in front of this place several times and always found something I’d like to purchase.
Just went back two days ago after a nice afternoon at the beach. Guess I was in a good mood but I have to admit that their clothes are hard to resist.
Bought there a black pull-​over with a leather collar that opens a little bit in the back. Very soft and easy to wear. Found my size very easily, which can be tricky for me. Good point.
Club Monaco, as its name recalls, has definitely an East Coast/​European vibe. Black & white classic but with a subtle twist in it. Exactly what I like and what I’m always trying to find back home in Paris.
Their space is nice, not too packed with clothes and their changing rooms are spacious with mirrors in them so you can check yourself as much as you want without having to have somedy looking over your shoulder all the time.
I totally get the bad reviews about the staff though. I was lucky enough to have a nice person taking care of me and giving me informations but I totally felt a stuck-​up attitude from some of the other people working there. But I won’t judge on a simple feeling as the lady who helped me was great and friendly.
Club Monaco is definitely an expensive store but their prices are not crazy either. The fabric is good, cuts are special and hard to find in L. A from my experience.
Won’t give 5 stars though because when I asked for informations about the brand (If they shipped internationally, if they were only U. S based and where the brand came from…) the staff seemed to not know much.
It would be Ok for a low-​key store but not for a place like Club Monaco. Please do your homeworks.
Still a great place for classy clothes with an European flavor to it.
Will be back for sure if I get the chance.

I love Club Monaco! We had a a Club Monaco in Ala Moana shopping center where I frequently shopped. Last year the store closed down-​Bummers! I always make it a point to go to this store while I am traveling.
This store is a upper line owned by Ralph Lauren. They make simple sophisticated clothes that are well made. If you are looking for trendy clothes this is not the place for you.
I went on a business trip to LA, and of course planned a shopping trip to Club Monaco in Santa Monica. I found a dress that I absolutely loved, it was a bit tight but bought it anyway. When I came back to Honolulu, I tried the dress on and realized that the dress was way to small. I contacted the store and talked to a salesperson named Nicole and told her my problem, she called several stores in different stateand tracked down my dress in a bigger size and resolved my problem. The customer service is amazing! Management: If you are reading this review please give your salesperson Nicole a raise.
Please reopen a store in Hawaii!

the manager (female one) here is very different. i’m not sure what it is, but it’s a very high pressure sale and pushy-​ness to the style of the manager here. it’s clear that they are working on commission or being forced to sell sell sell!!! i do not like to be hovered over while shopping. she tended to do that at every move. it was not only annoying but in such a cramped space, it was very uncomfortable.
If i need help, I will ask for it. I just need to be greeted, asked if I need assistance, told about sales or deals, and then left alone. it’s very uncomfortable to shop when you are made to feel like you are being forced to buy something, anything, but just that you have to buy something. im not sure i would revisit this location again. i did not like the experience. it never was like that before. before you seemed to be allowed to show and look around and try things on without much hovering and high pressure sales as found in other stores. i didnt like that all all. i see several posts about the female manager there, maybe someone at Club Monaco should give her some much needed coaching. obviously the people are not liking the experience.

One of my favorite stores in the promenade area. It’s closer to Wilshire, so the foot traffic is less than normal.
I obviously only go to the men’s shop area of the retail store, but I love the constant sales and great quality of merchandise that is offered.
The staff is very courteous and helpful. Ray was a retail associate that helped me out a lot during the holiday time.

Associates at all the Club Monocos I’ve ever been to always seem to be unhappy and bitchy. but whatever not to worried about it… I use them if I need them and I appreciate when they steer clear so I’m not annoyed… Anyways, They always have great overstock and super cheap sweaters in their back stock… Every time I go their I find a sweater for like $ 20 then I go to school so I get the college discount on top of that… Win.

Hmmmm, I’ve had really good service and help there. Hopefully it was just one bad apple but they have been great with me, locating items in other locations and shipping to me for pennies, trying to find the best deals for me.
I’ve had great deals there on clothes nicely made and with good cuts.

I just read a couple of reviews on here talking about the staff being rude, but I could not disagree more. Staff is very helpful and honest. High quality clothes!

the worse shopping experience i could ever have at club monaco. The attitude of the workers there (eps. the female manager) was purely disrespectful. A sales convinced me to buy a pair of flawed trousers at the store. However, when i got home and realized i have bought a pair of partly unstitched trousers, i immediately went back to the store to return. However, the manager didn’t let me return because of the unstitched part of the trousers. Despite the fact that i couldnt return the merchandise, what really threw me off was the attitude of that manager. During the returning trip, the manager’s attitude was extremely discriminating and disrespectful. I will not go back to the store to shop. I just hope that club monaco can be more careful on selecting their employees, otherwises they will continue losing customers.

The manager at this location was rude and difficult during an easy clothing exchange situation.
I have not returned to this particular store location since. It’s really too bad that returns/​exchanges/​employees are common issues with Club Monaco in general because I do like their clothes.

Like many of the reviewers below, I’ve usually had very positive experiences at Club Monaco. The clothes are great and the salespeople are some of the friendliest around. 20% discount with a student ID is also a big plus.
Unfortunately, I made the mistake earlier this year of grabbing the one shirt from the sale rack that didn’t have a discount sticker on it. After I realized the mistake I went back with receipt and shirt in hand but the manager refused to credit me the difference. Check your receipts carefully!
As long as I can’t be sure I’ll be charged the correct amount here I won’t be back.

I normally don’t review retail stores, but I just have to commend the sales associates of Club Monaco on the promenade for their impeccable service! They must have some amazing hiring and training process here because everyone is polite and willing to help and offer suggestions! I bought a faux fur vest recently and definitely had to buy one for my sister too. Unfortunately, she doesn’t have a CM near her so I had one of the sales associates put on what I thought her size would be and model it for me while I took pictures and sent them to my sis. There must’ve been 3 girls helping us out, I loved it!
The clothes are all super cute, very well organized, the store is clean. Sales are good too! I am a huge fan. Even if I don’t want to buy anything, I always come in here when I’m on the promenade. It just makes me happy :)

If you can get past my conceited introduction, you will read a useful review. Okay, here we go:
Out of all my friends, I am the best dressed person they know. When I’m out in public, I get compliments from random strangers, and people often ask me where I purchased a particular item. «Excuse me? Where do you shop?» Five times out of ten, my answer is Club Monaco. The other half is divided up among Barney’s New York, H&M, Theory, United Colors of Benetton, and Brooks Brothers.
So, why is this my favorite store? To begin with, their style is right up my alley. I am a fanatic for Thom Browne, but since his clothes are a bit outside my price range ($ 660 for a cardigan, $ 1,200 for a blazer), I have to make do with finding similar-​looking pieces at a fraction of the price. No one imitates Thom Browne’s aesthetic quite like Club Monaco, which makes sense since he used to be their head designer before he began his own clothing line.
Also, their employees are very helpful. They have stylists who will assist you in putting together an outfit for yourself or as a gift (just throw out key reference points like «She’s into L.A.M.B. and Betsey Johnson» and away they go!), and they also work hard to keep you a happy and loyal customer.
Exhibit A: I purchased two items for my sister for Christmas, but because she’s pregnant, they weren’t going to fit for a while. Unfortunately, I had thrown out the receipt, so I thought she was stuck with them. Nope! We went into the store and they issued her a store credit. She ended up picking out two new items, one of which wasn’t her size. One of the guys did a stock check at two nearby stores (Beverly Center and Beverly Drive), but no luck. We didn’t give it any more thought, when he suddenly announced that he had found my sister’s size at the San Francisco store and that they were going to ship it to her house for $ 7. Diligent! Dedicated!
Whenever I am in the area, I always make a point of coming in to Club Monaco. It was, is, and will continue to be my favorite clothing store. If you like to wear classy, timeless, elegant clothes in neutral colors that are perfect for mixing and matching (think cardigans, blazers, corduroys, button-​down collared shirts, dresses, sweaters, slacks, and skirts in gray, charcoal, black, tan, and navy), then this is the place for you.

One of my favorite stores.
I like how the clothing is clearly business, but there’s something so sexy and unique about it that you can’t get anywhere else. I bought a gray wool suit from here and let me tell you, the fit of the jacket is perfect — even for someone as curvy as myself. I’m sorry but I have boobs and I have booty, and usually these designers forget that real women actually have to fit into their clothes and they are the ones forking most of the money. Thank god for Club Monaco and for catching on to this.

Club Monaco regularly has the best skirts. I generally hate work skirts because they’re too boxy and while I don’t want to appear inappropriate at work, I still want to look like a lady. The cuts here are fantastic and do wonders for those who wish to emphasize their posterior. You can work your jelly in the office, too.
The sales stock in the back usually offer decent bargains, but popular sizes generally sell out fast.