TJ Maxx

Worst place ever. Customer service is pure shit. The people that work there are so rude I’m surprised they never got fired. I’m never going to a tjmaxx after my experiences.

Come on get it together with this 20 cashier stations and only 3 cashiers.
Dmv faster to get through in line. Return policy getting weaker by the month.

great store, lots of good selections.2 levels of good stuff. everyone is pretty friendly. I come here like once a week. They have many name brands.

I love this location. Everyone is also very friendly and welcoming. You can always expect the the store to be busy but even when the line is long they respond in exceptional fashion by opening more registers.
Yesterday I came into the store with a return and I was a little upset because I just came from another location who wouldn’t process my return. After explaining everything to Carol (cashier), she politely apologized and very professionally explained the return policy for The Runway department. Her customer service was so amazing I thought she was a manager. I only shop at this location because I am valued as a customer.

I have been a TJ Maxx shopper for many years, in many locations. Although another store is closer to my home, I feel more comfortable in the Santa Monica store. I went in a couple of weeks ago looking for some holiday cards, and I found them — but that wasn’t the best part.
There were quite a few fantastic, low priced designer and bridge jewelry pieces and I just had to indulge. Also, I met a couple of wonderful fellow shoppers from out of town, and we enjoyed finding things for each other and casting a critical eye for purchases.
One of the managers, Richard, was of particular help with the cashier who was brand new on the job.
Why not 5 stars? Well, as others have mentioned, there is a lot of disorganization among the shelves and racks of discounted goods. Also, whenever I shop through the handbag section, I always feel as though I am being heavily guarded by security (or is it just me being paranoid. IDK?)
When clients ask me where they can find a good buy on jewelry or other accessories, I always point them in the direction of TJ Maxx in Santa Monica.

I love this TJ Maxx!!! I’m only deducting a star, because unless your my daughter’s size (extra-​extra Small/​XXXS), the clothing selection (sizes) is limited. I’m no oversized behemoth either, but come on man! There are those who weren’t blessed being born petite… Lol! But they do have a lot of top brands/​names or designer I should say. They do also have a lot of top brands in accessories, so for me that makes it worth my while.
It’s two stories! Clothing first floor and Men’s, Children’s and home stuff upstairs. The home items, especially decorating was pretty darn good! Seasonal items also just as nice as the department stores, although limited still a lot cheaper! Quality items too!!!
Location is great, it’s down the street from the Promenade. It’s walking distance to the beach. I think the only issue would be if you drive there, the parking (I walk around there a lot from Brentwood or bus it while I’m waiting on hubby, so doesn’t effect me at all!)
Yeah, I’m definitely coming back!

Terribly disappointed in and humiliated by the Santa Monica store manager and mocked by the store cashier when I attempted to return a tagged item without a receipt for store credit. I wasn’t aware of the their new policy that «runway» items cannot be returned without a receipt. I was treated with the utmost disrespect… it was embarrassing. Rest assured, with the lack of customer service, I will NEVER shop there again.

Still my favorite neighborhood store. My little pup and I visit just about every day to get great treats for him (and occasionally cool treats for me!). They really know the neighborhood, and everyone is so great to my little guy every time we come in. We love TJ Maxx Santa Monica!!!

I don’t understand whats going on with this TJ Maxx. I have been to this Santa Monica location many times years back but I recently went here and I was super surprised in the quality of products that they are selling.
Maybe at this moment in time I just don’t really understand why all the clothes almost look like you are homeless or a hippie. I came out empty handed with nothing that I wanted to buy from here and that is super surprising.
I loved going here before and finding amazing brands and great selection of clothes, jewelry and shoes. Now a days especially this location the shoes even looked sort of old and the beauty products are very unorganized. Everything is not as clean as it use to be.
But maybe it will get better!

Designer Duds for Dudes! Even though the men’s department is rather small it always has great designer brands. I have bought most of my Jack Spade pieces here including bags, jackets, pants and jeans. They typically have a great selection of Penguin shirts and shorts and also carry a lot of other current brands such as Theory, Vince and Life After Denim. I scored a great pair of Burberry sunglasses here as well. This is the perfect store for my cheap, but fancy ways.

Super clean store and pretty well organized. The two employees at the counter were helpful in doing my return and separate purchase. Considering the size of the store, it was a bit surprising that they did not have as much merchandise as others that I’ve been to though.

Very easy to find any size, color and kind of suitcases at reasonable prices.

I always end up spending more money at this specific location than I care to admit. I seem to find quite a few hidden gems every time. Their candle and purse section get me every time. The employees on the other hand are hit or miss; some are beyond helpful while others roll their eyes and give major attitude at the register.
One of my BIGGEST complaints about this store is the bra section. It is a flippin’ war zone and is the reason they lose a star in my book. Literally NOTHING is organized. Finding a bra is hard enough without having to fish through EVERY rack searching for your size because they thought it would be funny to have 32A’s and 42 DD’s just casually chillin back to back. That might work out for the clothing section, but there is nothing more frustrating than trying to find a bra in your specific measurements. They seem to have cute ones, but I refuse to waste my free two hour parking ticket searching through every rack. Nope, that’s when I checkout and head to Ross on Lincoln.

Best place to buy practical stuff for reasonable prices.
Today, I bought another yoga mat. Not that I needed another one, but I wasn’t going to borrow a mat for $ 1. So, I bought a cute one for under $ 8 and it is cheaper and better quality than my more expensive mats… so I will see if I can exchange my old (unopened mat from another store).
I also bought THE cutest bikini (2 piece) and not expensive at all.
My favorite purchase of the day are these beautiful flip flops that are black, but also designed for ultimate comfort. Normally, these sell for $ 80. It’s high end, not designer, but in terms of comfort and quality. I bought them for $ 50, which is not too shabby.
I LOVE coming here… very practical, stylish, and quality stuff…

This TJ Maxx is really neat.
A year ago, I came with my sister (didn’t know it existed) bought a few home items, but didn’t pay attention to what this store location had to offer.
A few weeks ago, I came to look for shoes and was surprised that this location had a lot of luxury brand for a reasonable price. I was able to check out some Fendi wallets, Dior and Gucci handbags. As for shoes, they offered many name brand and luxury.
The only downside was that their kitchen and food items were limited. A year ago, I was able to buy a lot of items. But this time, I only left with a few.

Luxury logo fatigue, is what they’re calling it.
Seems like I was reading in BofF about how Bottega Veneta’s sales have been absolutely through the roof. And it came down to customers wanting beautiful leather bags without all of the in-​your-​face monogram crap that comes with Louis Vuitton et al.
«By 2001, logo fatigue was pervasive enough in the West to power the rise of ‘stealth luxury’ brands like Bottega Veneta, which, over the last decade, grew from a small, family-​run enterprise to a global powerhouse driving over $ 1 billion-​plus sales.»
Why, even Mr. Tom Ford (god among mere mortals and our reason for living) recently slapped a TF on one of his evening clutches. I know… thinking about writing a letter.
When it comes to finding a great bag that’s built with supple leather but doesn’t cost as much as my rent, I can truthfully say I’ve snagged some nummy finds at TJ Maxx.
This location has some cute shoes, too, as well as heaps of sleek, yet conservative, work pants for obligatory meetings with up-​tight clients.

Once in a while I like shopping in TJ Max, because they have a great selection of brand purses, shoes, or kitchenware for some crazy discount price. You will never come across these prices or items together abroad. However, I can only be in this shop for no more then 15 minutes, then I am out. Just too much stuff to go through. Dutchman he hates coming in this store with me when we visit LA. He acts like it is torture for him. So I always encourage him to walk around the block, and by the time he makes it around the corner, then I will have completed my shopping.

2014 Unilocal 365 CHALLENGE — ¹⁴¹⁄₃₆₅
Found myself really disappointed in this store. It took me 45 minutes to drive here from my apartment in the Sawtelle area of West LA… literally only 3 miles away. When I got here, I had imagined they would have some parking available, but apparently their didn’t have a parking garage or lot –_​_​_​– Just some street parking outside. Fortunately I was able to park in a garage just down the street, but that was frustrating since a lot of larger department-​type stores in the area have their own lots/​parking garages!
I was looking for a specific type of shoe hanging rack that I SWEAR I have seen at other TJ Maxx locations. I wanted up to the second floor of this location, and walked up and down every aisle of the Home section twice, and could not find them anywhere! I was SUPER disappointed and couldn’t believe I spent so much time driving here only to be disappointed.
This place is really disorganized and messy. Lots of stuff on the floor or just not in any type of organized fashion. There are two floors with an escalator between them.
Overall, I MAY come back if I ever need anything else. I was just majorly disappointed when they did not have what I wanted even though I swear I’ve seen them at other TJ Maxx locations.

I will avoid paying retail anytime I can, especially when it comes to clothes.
I grabbed a $ 90 Superdry button up shirt at this TJM for $ 30 (probably still overpriced but the fit was spot on): SCORE!
I saw a nice Michael Kor’s belt but none in my size but that’s the one typical caveat of coming to these stores anyway: the selection can be lacking. It’s all about hunting for those diamonds in the rough. Also, the girl at the dressing rooms (downstairs near the elevators) was very helpful at unpacking the dress shirts that I was going to try one. I’ll definitely be back if I ever need to do a little wardrobe updating or refreshing!

It’s not often that I give any establishment five stars. It’s easy to find fault — «there’s no parking» or «the light’s bad» or «the aisles are too narrow» or «the selection sucks.»
But, my friends, you haven’t been to THIS TJ Maxx. It’s like the Bentley of TJ Maxxes.
True… there is, in fact, no parking lot. But that’s true for most larger stores in downtown SaMo (and the main post office, for that matter), including the nearby REI. Metered street parking in the vicinity is generally pretty easy to come by.
But I have never, in fact, found the selection here to be anything less than pretty damn awesome.
Consider the following: On a recent visit, the clearance shoe section in my size (7) was so vast that I initially mistook it for the *main* shoe section (I’ll wait while you faint from shock, recover, then come back when you’re ready).
As I was saying, I was blown away by the number of designer-​label shoes that were really quite well priced, especially in the afore-​mentioned clearance section. I saw one pair of Josef Siebel tan leather wedges for only $ 10 (this was yesterday — if you act now, they may still be there for the taking). Had they not been labeled with the wrong size, I would have purchased them in a heartbeat.
The rounder racks in front of the vast women’s section generally has the best au courant but non-​haute-​couture clothing selection. I’ve picked up lovely wardrobe-​enhancing pieces there.
I’ve also picked up some haute duds on the designer clearance rounder, such as a lovely wool wrap coat for under $ 100. The handbag section itself is also remarkably well-​stocked. I’ve purchased nice-​quality designer leather handbags for under $ 100, including an Or Hany white leather cross-​body number, and another black leather bag also on clearance; and a Cole Haan woven tan leather handbag for a little over $ 100 (marked down from $ 200 or something).
Sometimes, the store will feature a «pop up» display, such as the little table they set up near the base of the escalator that was well-​stocked with simple sterling silver and gemstone jewelry in the style of Ippolita, priced well at $ 19.99 or so. I picked up six or seven items that still form the basis of my everyday jewelry wardrobe. Alas, the jewelry table has not returned.
I love the fact that there’s an escalator and elevator here, well-​lit and clean dressing rooms (which I’ve never needed to wait in line for, miraculously), an easily accessible bathroom, and pretty robust home, athletic clothing and luggage sections (considering the relatively small footprint of the store)… need I go on?
While the lines here can be long, especially on weekends, I find that they typically staff the checkouts appropriately so there’s never really a long wait. I may have waited 10 minutes once, but that’s about it.
Don’t bother going to any other TJ Maxx… unless it’s the one near LAX, which is a lot larger (though its selection is more hit or miss), and has a massive Home Goods (also owned by TJ) on top of it. This is it, baby — the motherlode!