Vagabond Inn – Santa Clara

Would give 0 stars if I could. This former Vagabond Inn, newly renamed the «Hotel E Real», quoted me $ 84.48 on the phone for one person/​one night and tried to charge me $ 169 when I got here.
Exhausted and desperate, having just called them from nearby Kaiser Hospital where my 93-​year-​old mother is hospitalized, I nearly came unglued. Single women travelers, beware, especially if you look vulnerable.

21 October 2015
For some reason, the company I work for has sentenced me to 2 more nights at this hotel. I guess we get a corporate rate, I don’t know.
I was in the room when the reservation was made. Our person told them I was working in the area over night and might not check in until as late as 7 am the next day. I showed up at 3:30am. They told me they didn’t think I was coming and sold my room to someone else. All that was available was a smoking room. So, I spent the night wheezing in this nasty room. The next day they moved me to a non smoking room.
Meanwhile, my trip was extended. I went to the office to add another night to my stay. I was told it would cost $ 349! What, does it come with free crack?
I’d rather sleep in my car than put up with this place.

A great place if you enjoy cold showers! If you’d like to reach the controls to the heating/​AC unit you’ll need to be 10 ft tall. The lights are on a motion sensor, so when you roll over while you sleep the lights turn on and then off. All this for only $ 110 a night!

No hot water, no bedspreads, filthy carpets. $ 100/​night. There are dozens of places up and down El Camino for this price that are infinitely cleaner – and have hot water for the morning. Frankly, I’m baffled by this absolutely atrocious place that I booked through
. Oh, and you get a nice little check-​in surprise of a $ 10 «Resort fee». Hilarious.

The worst place to stay my wife had in miscarriage in the room and they charged us 100 for the sheets I wouldn’t come here agen

What are you people whining about? Good lord. This place is fine! The people at the desk were sweet. Within a few minutes of getting into my room they called to see if everything was okay. It’s great! It’s a hotel room on a package Expedia deal. Come on! It’s clean AND has a great large screen tv, microwave and fridge. Give these nice people a break!

Yes, this hotel is as bad as the reviews. We were put in a smoking room because apparently they had no more non-​smoking rooms available, though I specifically booked a non smoking room online, paid in full. However I felt sick my entire stay and when I confronted the desk about it, the woman at the desk with the over-​plucked eyebrows– Tiffany I think– was very unprofessional and rude, with a sassy condescending attitude. Absolutely terrible customer service and the room was even worse; there were bugs in our room, stains all over the floor, the bed and pillows were VERY uncomfortable, a broken AC unit. They have a LOT to work on– especially the way they treat their customers for overpriced, disgusting rooms and appalling customer service. They lost my business. I’m here to tell anyone even considering staying here, DON’T. You will regret it. It was a complete rip off to be charged $ 100+ a night for such a nasty hotel.

The two gentleman who manage the desk at night were AMAZING!!! The Manager who is checking guests in during business hours is a disgrace to customer service. It seems ‘Management’ is always searching for a way to dig in the customers pockets. I’ve stayed here a few times and only once did I get a room with an A/​C unit that’s up to standard. Otherwise they have the units rigged so you cannot adjust the unit to HIGH COOL! When it’s 95 degrees outside a working A/​C unit is a MUST! I don’t care to receive a reply from the management because I refuse to waste my money at this crack house motel AGAIN!

Nowhere on their website do I see, that there will be upon checking in, an added «resort fee.» Resort? Are you kidding me? This place is a dump and so rundown. At first I thought I had a flat tire but it was just their rotten parking lot. The price in itself wasn’t great but adding another $ 10 made it way overpriced for what I got, especially since I didn’t use some of the things they were charging me for. On their website, they say Free Breakfast… Free Internet… Free Fitness Center, etc. You get there and they say, «Oh we will be charging a „resort fee“ of $ 10.» It’s free after you pay the $ 10. What a joke!!! The «guests» looked to me that most of them were locals, which you’d see loitering around. Not a good place to bring the family.
Stay away unless you have no other choice. Personally I’d rather sleep in my car than to stay there. Not worth it!!!

Never again will we go to this old established motel… old carpet, bad paint, leaking windows, no cold water, only screaming hot (think brushing your teeth in that — ick), no breakfast but juice and old cereal… rip off at $ 160!!!

staff needs an attitude adjustment! Extremely rude! As far as the actual rooms, well, you get what you paid for. Place is in dire need of TLC, but it serves it’s purpose.

I recently stayed here with my boyfriend and was expecting it to be as bad as the reviews but It wasn’t bad at all. The rooms were very clean, looks like they were recently redone, no issues with the room at all. We did have a couple issues with weird charges on the credit card so we went to the front desk and it was fixed. The gentleman were very friendly and helpful. Great for the price, seriously don’t know what everyone’s issue is with this place, I had a good stay.

Not sure why everyone is so upset with this place I had a great stay…
Me and my wife came up to see the fare thee well shows for the grateful dead 50^th anniversary…
We’ve stayed in a few vagabond Inns before and haven’t been very impressed… I get the idea that the chain is just for people who are weary of traveling and need a bed for the night… No frills no over the top accommodations but a nice bed and a shower…
Usually I don’t expect much and after reading the Unilocal reviews I thought for sure I was going to be staying in a flop house… But when I got there I was pleasantly surprised upon check in… The Hispanic girl wasn’t overly friendly but we got checked in and went to the room…
In the room my wife and I were happy to find it was CLEAN and looked like it had Been re done recently. I was excited to see this! Flat screen, clean sheets, clean towels, comfy bed. Not to mention the shower was clean and worked fine. Didn’t run out of hot water once…
I had an issue with my credit card and went into talk to the staff about it. The taller male who works there was beyond friendly and I actually felt like he cared about my issue which is not something I often see with hotel staff!
Never the less the issue was handled with a smile and I was beyond excited about that…
All in all it was a great stay mostly friendly staff with a clean room. What more could you really want? It’s the vagabond inn not the Santa Clara ritz so We were very satisfied with our stay… Thank you all again for give us a comfortable spot so I could watch my final grateful dead shows comfortably

If you have kids DONT stay here!
Woken 2am by screaming and yelling right outside our door. Cursing and loud bangs. This lasted for over an hour. Everyone was frightened. Upon checkout I spoke to the desk clerk about this and she did not apologize. The only thing out of her mouth was, «ya we get those people sometimes». ???
The breakfast consisted of warm milk and juice. Cereal and stale bread.
This was without a doubt top three worst places to stay so far!

Room is quite big, early check-​in will cost you $ 40. They will price match if you find cheaper online.

You should NEVER have to pay $$$ you work for to stay at a place with bed bugs. I’m disappointed in this experience. Customer service?

Really bad hotel :
–Not smoking room… smelling smoke
–10minutes to wait to have hot water coming
–room not done before 5pm
–no place to sit for breakfast and really small choice
–worst wifi connection ever + same one for every customer
I already tried so much better around here for approximately the same price… so think twice before choosing this one !

Worst stay ever… Showers don’t work. Staff is rude. Poorly maintained and when you call to complain about facilities being broken they say it’s your fault for not knowing how to use their janky facilities. They sound like dictators of foreign countries blaming social media, and 24hr news for the unrest. Management is a complete joke, they enable their underlings to treat patrons in this manner.

I booked last minute as I procrastinated arranging a cross country interview at the Kaiser Permanente Hospital, and was pleased to find an affordable place to stay so close at the last minute. Of course, you get what you pay for, as it is a motel.
The website states that you should contact them if arriving after 6PM, so I did so and was dismissed curtly by a representative stating that they don’t care, it just says it on the website. I had planned on asking for advice for transportation around the area but was cut off before I could ask.
There were no problems with check in, parking was easy and the room was adequate for my needs, a place to sleep. As many reviewers have posted, the walls are not particularly sound proof, but there were no issues with the water, cleanliness or other amenities.
I would return here mostly because of the competitive pricing in an otherwise pricey city, and the staff that I interacted with in person were kind, helpful and competent.

Reserved using a credit card for the Labor Day weekend, Saturday and Sunday nights. Got the email confirmation and everything looked great until we got there. Unfortunately, between the time I reserved the room and the time of the trip, our credit card account was hacked and the account was closed and we were issued new numbers. When we arrived they stated that because our credit card was denied, they canceled our reservation and there was «no room at the Inn.»
Why they attempted to charge the credit card before we checked in is beyond me, since in the email it directly states, «Your credit card will be charged only at the time of check-​in never before.» I had planned on using the new credit card the company had issued and had had no problems the night before with the same situation at a different motel chain.
They then stated that they sent me an email telling me of my cancelation. I received no email, so as far as I knew, when I arrived Saturday night of a busy holiday weekend, everything was fine. We had to scramble around after dark to find suitable accommodations that night.

Sitting here waiting for 25 minutes to check into what looks like a crack house. It took them this amount of time to issue keys to four customers as the key machine is broken and they keep sliding it through. I’m exhausted after flying 1600 miles. Every hotel is above my corporate rate. FML.

Alt und laut. Wenn mal Geld sparen muss ok, aber nicht wirklich empfehlenswert.
Ob es eine gute oder schlechte Nacht ist hängt extrem vom Nachbarn ab und da kann man ganz schön eingehen.