The Carlyle Apartments

Management sucks over priced and guest parking is taken by residents. Beware move in sucks too must use one elevator. The manager I liked is gone and there has been tons of turnover in office. Take heed!

Apartments in this area, including Carlyle, are typically hired by IT industry for employee relocation. Therefore, management of residence communities, including Carlyle, not really interested in good expirience of the residents. The apartments are quite old and despite very high price are fairly falling apart.
Pros:
+ location
+ pool
+ looks goregous outside, neighbours envy
+ bike trails around
+ nature spot around
Cons:
— worn out conditions:
old furniture, old appliences (our drier got broken 5 times during 1 year), toilet flashes a leaking, mold in the window and bathroom areas
— amazingly weird floor planning 1
Our bedroom had a huge window at entire wall and that window was facing a corridor with people walking 7−8ft from your bed. Most resident using it as storage room, not as bedroom.
— amazingly weird floor planning 2
Light switches are grouped in weird no logical pattern
— amazingly weird floor planning 3
Huge gas fireplace is in middle of the room. When fired its elements got very hot, and unsafe for kids, or residents. In addition, the fireplace switch is located in kids access area, there is no way to switch it off or lock it.
— No safe room for bikes storage, no racks. Bikes got stolen.
— surprisignly not-​reliable or even manipulative management of the housing.
We did not receive offer for renewal 60 days before the end of lease, as stated in lease agreement. After 2 reminders and promises to deliver by post, we managed to get renewal offer printed out in office just 25 days before the end lease. And guess what, renewed rent cost increased by 15%, just due to fact that foreign employee relocation season started, and industry started rented apartments in mass. :)
— no elevators
Conclusion:
Area of the Carlyle apartment has several housing companies within 1 miles on both sides of the river. Carlyle is clearly not the best of them, especially for the value/​cost ratio.

After living at Carlyle Court for over two years, my last 6 months were HORRIBLE. I have never been so disrespected in my life.
The first property manager was unwilling to work with me and hear my issues. She reasoned that the company valued money over customer/​resident satisfaction and I had to really argue with her to even get her to contact her boss with the questions that I raised. She tried to lecture me in business management, even though I have twice as many years of experience. She later tricked me by saying she would put in the notice of ending my lease at the right time. Which now costs me $ 3000. I later find out her attitude was the reason she got fired.
The second property manager would not even see me to give me a chance to explain the situation. After my complaint about the first property manager, one would assume the current manager would be more accommodating. After the very unpleasant surprise of my lease termination failure due to property manager number 1, the current manager blindly stated that there is NOTHING that can be done except charging her 2+ year resident (whom has never been a disturbance, not has ever been late with rent) $ 3000 dollars due to late termination of the lease.
I would never in my life recommend someone leasing from Carlyle Court again. This place has become a plague of disrespectful employees who seem to care more about having coffee than doing their job. I mean, come on, at the very LEAST speak to your resident and hear their concerns. One star is one star too many.

If I could rate this complex zero stars, I would.
There are several serious difficulties I am currently experiencing with the staff at the Carlyle Court property in Santa Clara, CA. As a resident of almost four years, I am sad to say that I will no longer be recommending this property to anyone. I’ve been completely disrespected and mistreated on several occasions. If it isn’t bad enough that I’ve been talked down to, and made to feel inferior, I have also been shoved aside by the manager of the property so as to not have to deal with my concerns. This person is a despicable representation of the company, and I am beyond offended, disgusted, and downright outraged at the lack of professionalism that continues to take place at this residency.

We have friends that live here. Beautiful apartments, very quiet, and clean. Big and love the kitchen. Wished we lived here

I unfortunately will not be able to live here due to a change in situation, but if I were still looking to move to san jose, this would be a great place. The grounds are nice and it has all the essential amenities, but the number one thing that sold me was the staff. I had extensive interactions with Ashley and Rea, both of whom were incredibly helpful and warm. Customer service like that is hard to find.

Move in this Friday — so all I can comment on at this time is the fantastic experience I had with the leasing agent. Very patient, very helpful, very organized, gave me printed out quotes for each unit, and walked me around the property (which looks amazing). Nice and close to shopping and restaurants, easy HW access, adjacent to nature preserve and a couple of parks. Can’t wait!

We moved from the Midwest to CA in February and selected The Carlyle after an exhaustive search for a good apartment community. We are homeowners and moving to an apartment is never easy after you’ve owned a home.
The Carlyle has great floorplans, the most space that we’ve seen thus far! Obviously, moving from the Midwest, we are used to lots of space and other great perks. When we finally overcame the shock of space and prices here in CA, we realized that we had to pay up if we wanted the same kind of life we used to live back home.
The Carlyle, as a community, is nice and quiet, even during weekends. With so many kids and a huge pool, you would think that there would be too much noise, but not really. No nosy neighbors, good ethnic diversity good amenities. They have a cool clubhouse with a piano, Big Screen TV, Sauna, Gym, Guest Suites, Pool table and so on. The location is excellent! Central to most parts of Silicon Valley, this place is close to major shopping areas, library, freeways and expressways.
The appliances in the kitchens are a little dated and can make some noise when using them. But it is a minor issue and if you are not particular, you should be fine.
The only gripe I have is about the rent which seems high, but in keeping with the rest of the city, this is on par. Staff is helpful and if you have an issue, it is taken care of right away.
If you can afford it, do rent here!

Have lived here for 7 months now. My wife and I have also lived in apartments in several other cities. Yes, it is expensive, as the other reviewers have mentioned, but this is CA and everything here is expensive. We took an exhaustive tour of about 36 different apartment complexes in Santa Clara and analyzed them based on age, amenities, space, price, distance to my work, etc. We chose Carlyle and have been happy with our decision ever since. We have a third floor apartment with vaulted ceilings, 2 bdrm with just under 1200 sq ft. Rent is comparable to other places with similar amenities, and in some cases Carlyle is actually cheaper than smaller, newer places. We have central air, a large kitchen, and a nice balcony overlooking the mountains. The grounds on this property are stunningly beautiful.
The amenities are nice, but not over the top. Some places charge more for offering tennis classes and movies and outings but we didn’t want to pay for all that. Carlyle has a billiards room which you can reserve to play pool and watch the game. The main lodge has a well-​maintained work out facility facing west and overlooking the pool, and overlooking a water fountain that runs down the middle of the complex. So, you can watch the sun set as you are working out. The adjoining bathrooms have saunas and full shower facilities. You can also drop off dry cleaning at the main office. The main office has free coffee.
We have had appliances break down. Appliances will all eventually break down. Our water heater lost its pilot light in the middle of the night on a weekend. We called maintenance and they were there within 30 minutes, had a piece disassembled and replaced with a new piece, all within an hour. Now that is service. The front office help is always happy to talk to us and listen to any issues we may have or questions. We have reserved the guest suites in the main building twice, and had glowing reviews both times from our guests.
I like the underground parking (one space per unit) and extra (free) storage lockers in the underground parking garage. There are always plenty of extra parking spaces around the gated complex for yourself and visitors. Even arriving home late, 8pm, on a week day evening, I can find a spot no problem.
It is within 1 mile (walking distance!) of Safeway and many restaurants in the Rivermark Plaza. (We’ve also stayed at the Sierra Hotel in the plaza and liked it very much.) It is also right next to a nature preserve which runs the length of the river out back. Great for evening walks, just go out the back gate to the bike path running along the river.
We like the cool features, the floor-​to-​ceiling windows in every room, vaulted ceiling, great kitchen space, extra large main bathroom, nice hardware and distinctive touches throughout the place. Our little courtyard area has its own water fountain with ferns and other plants/​flowers.
Maybe we could have paid a couple hundred less for a smaller place, in an older apartment complex, with no central air and no underground parking. But that wasn’t where we wanted to be. We are happy we found The Carlyle.

This place does not get 5 stars mostly because of the cost to live here. We had one visit to the area to find an apartment as we were moving from the midwest. We chose the Carlyle.
The Carlyle is a large complex with many corporate apartments. Surprisingly, there were quite a few families with children living here. The grounds were impeccable. I had Fridays off though — and that was a grounds day, so the lawn mowers started at about 8:00 am on Fridays, which didn’t allow for sleeping in at all. We had an underground parking spot and there was always a spot in the parking lot for friends and visitors. It is a gated community — so we always felt pretty safe.
I utilized the heated pool starting in May and throughout the summer, but they have two spas that people use year round. They have a small gym that looks out onto the pool. We would use the gym 5 – 6 days per week and usually were able to use one of the 3 treadmills, 2 elipticals, or 3 bikes. The downside was that people would mess with the air in the gym and sometimes it would be 80+ degrees and you couldn’t change the temperature setting.
The apartment itself was lovely. We had a two bedroom, 3^rd floor unit. It was 1200 sq. ft and had high ceilings. The bathrooms are huge. It has in unit laundry which was wonderful. The tiled counters are pretty annoying in the kitchen and the appliances could have been updated. But overall the unit was impressive.
When we first moved in — we never heard our neighbors. We contributed that to good design, but about 4 months before we moved out, we received new neighbors below us and they were quite noisy. We realized we had just had good neighbors before that point. You can also hear airplanes starting at about 5:30 — 6:00 am until about 10:00 pm. The longer you live there, the less the air traffic bothers you.
During the winter — we developed a small problem with ants. I mentioned it to management and they added us to the «Tuesday» exterminator visit. So, I guess that they are used to the winter ant problem as we were added to the list.
Overall, I really liked living at the Carlyle. Now that I live else where I realize that we paid way to much for the place though. I didn’t want to move and didn’t see many negatives, until I moved out. Then I was able to really look at the apartment and what worked and what didn’t. The place spoiled me!!! But I realize I don’t need all the extras to be happy!
Management was always responsive to our work requests. This is not a bad place to live; especially if you can afford it!!!

Little boxes, on the hillside, little boxes made of ticky tacky.
The first three months of my American adventure were spent in a corporate housing type deal here at The Carlyle. I sat on my sofa and watched the hilarious (before it polevaulted the shark) series Weeds and remarked to myself how Agrestic and The Carlyle seemed to be cut from the same cloth.
The highlight of this time period was having quite a raucous barbecue around the swimming pool, knocking back champagne and generally misbehaving while families looked at us in a bemused fashion. I think my friend Piggy went swimming in her underwear. Oh my. But to their credit, not one person raised an eyebrow and we were allowed to continue our party unmolested.
The housing was comfortable and clean but didn’t have a great deal going for it. It will always serve as a memorable introduction to the USA but also made me promise myself that no matter how desperate I got, I would never ever live in one of these places ever again.