Nantucket Apartments

We moved into Nantucket about 2 years ago. Back then, they were under different ownership (Riverstone Residential) — and it was GREAT. The management team was friendly and responsive. Our community had great amenities and felt warmer. About a year ago, they were sold to Greystar Real Estate Management and have gone downhill fast.
Where to start? Our management team and office staff left– Sabrina moved to Sacramento and the other office staff quickly followed suit, heading to other companies or all new jobs. The new management and office staff is SO unfriendly. I’ve walked into the office to drop off rent and they haven’t even acknowledged me. One person just looked at me blankly when I walked in until I told her what I needed. Not a «hello,» «hi,» «good morning,» or «can I help you.» Nothing.
Our bike rack has disappeared, as has the scale in the gym. The office is frequently not open when it’s supposed to be– either opening after or closing before opening hours. They don’t work with residents at all. The lease stipulates that you can’t use the back porch for storage, which is reasonable. Cardboard boxes and clutter can draw pests. But they’re now saying you cannot store your bikes or strollers on your back porch. They are also rescinding on an email sent out just a few months ago that said storing a collapsed/​folded stroller below the stairwells was acceptable for people on the second or third floors. They must be inside your unit. They’re also banning hanging plants from the railing of your porch, as well as hummingbird feeders (native wildlife, anyone?), or any decorations AT ALL, and are starting to send out fines (as well as a community-​wide email to everyone threatening eviction) to anyone who is in violation.
We’ve also had several issues with mailboxes being broken into. It took two serious offenses before they changed the mailboxes out. People have been robbed and no notice sent out to residents (found out on our «Resident Portal» blog/​wall from the victims, not the staff), and outside lights are frequently out/​broken for days after being reported as broken. The gates are often broken as well. With Levi’s so close, it just gives opportunistic people the chance to park in the complex and walk over without having to pay for parking.
I cannot tell you how disappointed I am by all these changes. The only redeeming factor is the maintenance staff (A+ service!) and the fact that the units themselves are very nice. I really loved living here before, but now I’m looking at alternatives once our lease expires.

The area is beautiful. Our apartment was nice as it overlooked trees and the park. Apartments are nice/​decent. Have been remolded but are not new. Not a very safe place to live for your high monthly rent. Our bikes were stolen off of the balcony after our first month living here. There were multiple apartments hit at the same time as per the police department. We wish would could have been informed by front office. Thank goodness we had renters insurance as the bikes were able to be replaced. Never felt very safe after. Have seen men walking around at ¾ am as I work very early mornings. Gate has been broken numerous times and has stayed open for almost a whole week multiple times. Mail boxes were broken into. Parking is limited– if you have 2 cars most likely you have to park your second car outside the gates at night.
Largest complaint– walls are thin– we heard the neighbors every night at 730 watching their tv with surround sound. We did complain to the office multiple times, but it never stopped.
Maintenance was average, our smoke detector had a low battery and was beeping all night and called to have help fixed as we have 15ft vaulted ceilings, the man did not come until next day. Paint is cheap– Any white gloss paint in these apartments peel. We do not have children or pets– just my husband and I.
I wish they could have worked with us on our last month lease as we are buying a home and needed a place to stay for one month. Monthly rent is $ 1000 more per month on top of regular rent for month to month– It would have been helpful to negotiate as a business to keep us for one extra month at our regular rent instead of trying to up charge– as we have already been here for almost 1 ½ years.
I spoke to the main manager to see if we could negotiate and she was not helpful or willing to compromise.
I wish there was a review detailed on Unilocal when we moved in a year and a half ago as we did not see much Unilocal reviews before and that’s the reason we chose this complex.

NOT SAFE
We have lived here for two years and will be leaving as soon as lease expires. Mailbox has been broken into numerous times in 2015 and mail stolen. The gates always seem to be on the fritz and they are slow to be fixed. My car has been broken into twice. Lights are out all over the community.
Today I called management because of a gentlemen who is smoking in his car virtually ²⁴⁄₇ in the resident parking outside our apartment. Management’s response? They would consider sending out an email to the community. What?
Oh and don’t try asking about their emergency procedures in case of an earthquake… their email reply «Nantucket doesn’t have one necessarily set for its residents. I think that would be a great topic of conversation on the online portal though!» Unbelievable.
Good side? Location to Rivermark Safeway and freeways, green spaces nearby, nice heated pool with BBQs, clean apartments, maintenance requests always handled very quickly.
I just wish it felt like they cared about us more.

Pls do not waste your time visiting this facility, whatever has been stated about the rental office staff is totally accurate. 15 mins of sitting in the reception and no one had the decency to inquire the reason for the visit. Finally i made the inquiry and the response was I am busy with something and will be right with you… no action for another 10 minutes. After that I left, i am sure these ladies will be fired at some point… STAY AWAY !!!

This is ABSOLUTELY NOT A SECURE PLACE TO LIVE!
My friend’s car got broken into DURING THE DAY in the parking lots of the apartment! Please see the picture in the gallery.
Three issues with security:
1. The two gates closes so slowly that any car can tailgate an authorized car and sneak into the community.
2. I have talked to several guys who lived here for more than 3 years and they said the gates won’t close now and then. I just moved into the apartment for one month and I have already seen this happened and the gate didn’t get repaired for 4 days, now it’s still open:-(That means any burglar can enter into the community easily.
3. There’s no security camera inside the community, even the two gates don’t have security cameras right in front of them, which means if any burglary happens no useful info will be provided to the police, and the burglars will probably come back again.
To the ones who plan to move in:
You will pay a crazy amount of money for the monthly payment, and you don’t even get enough security for your home and your car? What the hell is that? Before you sign the lease, please make sure to check if the above issues are fixed BY YOURSELF.

The current property manager Sabrina is exceptional. She is very competent, helpful and on top of her work. I was driving to work and I stopped by without appointment but Sabrina was fine to take me around to show me the apartments .
We have been living here for 3 months now and I have nothing but positive reviews about this place. Starting from the management to of course the apartments themselves.

We have been living here for 6 months now and I have nothing but positive reviews about this place. Starting from the management to the maintenance team and of course the apartments themselves.
Let me start by saying that the current property manager Sabrina is exceptional. She is very competent, helpful and on top of her work. She tried hard to help out the residents and meet their demands.
The complex is very quite even though it is located very close to the new 49er stadium. I never had an issue with any event taking place there. I do notice the airplanes every now and then but that doesn’t bother me.
The maintenance team is pretty good. They regularly take care of trash, do landscaping, and quickly respond to service requests.
The apartments are all remodeled. We live on the top floor and we feel as if we live in our own house. We never hear the neighbors or are bothered by thin walls or any of that which is a big requirement for me.
I really have nothing negative to say about this place. If you are looking for a place to stay come talk to Sabrina. She is amazing and will sure help you out.

Update: Upgraded to 5 stars after great move-​out experience.
Thanks Nantucket!
I honestly don’t understand the bad reviews unless people have unrealistic expectations. Its an apartment folks… If you think the office staff here is unfriendly, you need to go out of state and experience what bad customer service really is. You could do FAR worse. We have been here two years and feel like we could not have landed in a better place when we transplanted from out of state. We are looking at moving, but primarily because rent has gone up everywhere, and we feel like we could get a little more for the money elsewhere.
Pros:
Friendly maintenance and staff
Responsive to maintenance needs
Laid-​back atmosphere
Lots of quality landscaping, trees, plants, etc. very pretty here
On the not-​so-​busy side of Rivermark
Price-​wise, same as everybody else in the area
Very good sound proofing, at least on the third floor
Right across from bike train and waling trails
Right beside the park
Large master bedroom and main bath
Not as busy-​feeling as other apartments in the area
Pets allowed
Upgraded units have new carpet
We patched the walls, did some touch up paint, and the place was clean when we moved out. As a result, we received most of our deposit back.(upgraded review to 5 stars from 4)
Cons:
The kitchen in our floorplan is tiny, like really tiny
The upgrades are to the kitchen, bathrooms still have old counter tops
The airport is close (as it is for every other property in the area)
No regular maintenance for the AC system
Upgrades weren’t done as well as they could have been (welcome to apartments life)
School is Katherine Hughes which is rated lower than the adjacent school, still not bad, we have friends there, and the PTA is good, but DC is rated higher

We lived here for 13 months and really enjoyed this property. The location is near the new 49ers stadium and there are grocery stores and some food options nearby. There is also a park right next door and the Guadalupe River trail is accessible. The staff has had some turnover but everyone has been friendly and easy to work with. We have also had good experiences with the maintenance staff as far as things being repaired quickly.
The grounds here are well kept, the pool area is nice and the little work out room is open till 11pm. Parking was never an issue and we loved that we had a full sized washer dryer in our unit. Some floor plans have stackable but ours had full sized. We lived in an upgraded unit with nice new stainless steel appliances, new carpet and flooring. In regards to noise, it was typically pretty quiet and most people keep to themselves. This place is dog friendly and has plenty of grassy areas to walk your dog. They do charge a $ 500 pet deposit and I believe $ 50/​month pet rent which is pretty typical.
I would recommend living here if you can afford the rent. We are trying to save to buy a house and just couldn’t see saving up and paying $ 2400/​month for a 1 bedroom unless we want to rent for many years to come. We loved living here and will miss it!

If I can give this place 0 star then I really would. The place is great, location good and they have great amenities. But that being said the rental management that runs this place are out to rip people. We moved out of this place before our lease ended because we got our own place — we paid up the money to break the lease $ 5000, we got a professional cleaner to do a complete move out clean — $ 150. Apart from this we were charged our complete security deposit $ 300 in the name of wear and tear — we let it go. We were there in the apartment between January 1^st — September 20^th — we took a 6 week vacation abroad in this period. We have no pets, no kids — not sure where all the wear and tear really came from.
After all this after 6 months we got a letter from the Property Management Company called Riverstone based out of Seattle that we still owed $ 75 for all the wear and tear and if we do not pay up that amount we would be reported to the Credit Union and legal action would be initiated. No communication from Nantucket and nothing what so ever in these many days. I will not recommend this place to anyone. Pathetic management and bullying tactics.

Wish there was a concept of 0 stars !! Our experience with the leasing office has been «horrible», it was out right evident that the leasing agents were not interested in showing us the apartments. And funny enough, when i go through the reviews, there are some people who have commented on the utter laziness of the leasing agents and still we do not find any improvements .
Management wake up time !!! They just lost a potential customer !!

My husband and I just renewed our lease. We have enjoyed living in the newly renovated, beautiful apartments. The staff has always been very friendly and the grounds are very well kept. We’ve found the rent to be reasonable for the area, especially for the size, with air conditioning, washer/​dryer, and pets allowed.

Nantucket Apartments has been a very enjoyable place to live. Not only is it quiet, safe and beautiful but is close to all freeways and is in an area that has both good food and entertainment. Seriously, you are not far from Santana Row, Valley Fair, Stanford Shopping Center, Vallco Mall, McCarthy Ranch and The Great Mall in Milpitas. The complex is also close to the light rail. Additionally, the complex is directly across the street from many trails for running and/​or walking and is animal friendly.
The apartments have washer & dryers in each unit, include dry cleaning services, did a tenant bbq right when I moved in and has a great pool, sauna and outdoor bbq for tenant use. While it has not been often that I have needed help, I always find either maintenance or property managers readily available. Ryan has been particularly helpful but all employees provide great service.
Parking is unbelievably good as, outside your own assigned spot/​s, there are way too many other spots open to use and is gated with security. Apartments also have alarm systems for your protection should you feel the need. I have not activated mine only since I am super comfortable with the tenant population and the area in general. I just do not feel the need to activate the alarm, but can if so desired.
The online services provided by Nantucket have also proved to be another good service. Of importance is also the fact that, with the many upscale apartments locally, Nantucket has proven to be very competitive with rent prices. I have a great view of the pool with the many windows my apartment has and feel my rent is fair considering the unit, the view, the security and proximity to my job.
I’m also a workout fanatic and belong to 24 hour fitness. That being said, Nantucket also has a great gym and the benefit is I can work out in the complex if running late or coming home late. I also run 3 times per week and use the trails right across the street from the complex and have mapped out a nice 4 mile run. Also, there is an internet room to work, like your own office, and a pool table for your entertainment. Lastly, in 2014 I will be able to walk to the new Levi Stadium to watch my beloved 49ers!
I couldn’t be happier with my experience here at Nantucket Apartments.

The apartment is okay, but the management is horrible and unfriendly. They were relectunt to even do a tour!

i’ve lived at nantucket for a year and moving to be closer to bart, not because of dissatisfaction.
although there have been several staff changes during my lease, everyone has been super nice and communicative. the people who moved on actually got promotions, which is nice to see. both doug (the previous property manager) and sabrina (current) were willing to work with me and negotiate on lease terms. ryan has been the constant, provides excellent customer service, and is great with my dogs.
the remodeled first floor units have laminate flooring except in the bedroom. one model has a bit more square footage as it doesn’t have a fireplace. the entire complex is being redone. prices reflect that tech is definitely back: there are a number of corporate apartments here. that may drive up pricing along with the fact the cross street is a google route.
you have the basic amenities: pool, hot tub, gym, etc. a dry cleaning service does regular pick up & drop off. there’s an after hours patrol. also, there is on-​site maintenance. when my toilet overflowed at 11:00 p.m., maintenance was here within 15 minutes!
the community is gated with assigned parking. the southern side doesn’t seem to have as much guest parking as the north, but my guests have always been able to find parking.
the complex is adjacent to lick mill park, across the street from ulistac nature area, less than mile from light rail, a mile from rivermark, and a short drive to the airport and downtown san jose.
the only negative is the complex lies in the flight path of the airport. yes, you may hear planes.
the biggest disappoint was i couldn’t get directv as both a carport and a tree blocked the signal.
despite those two items, my stay here has been positive, and i’m sad to be leaving.

Good apartments, but BAD management and staff.
We were drawn in by the upgrades compared to other complexes, but the management staff in the leasing office is incompetent. During the application process, it was clear the three staff in the office do not communicate with each other or share information, which led to a week long application process of will-​we-​or-​will-​we-​not-​be-​approved. One week, really? It should take one day.
When we finally showed up to get the keys, the mail box keys weren’t ready. No big deal. But the agent gave us the wrong gate code and mail box location. It took me another two trips to the office in person and asking all three people what the right gate code was and where exactly our mail box was (it’s on the opposite side of the property from our apartment, so not intuitive).
Once we moved in, I requested a maintenance service. The process is to submit a request on line, after which they promise for someone to be in contact to schedule the service. Twice I got no response. Off to the office again I went to ask about the status after a week. I was given a slew of excuses as to why they were behind in maintenance requests. It wasn’t urgent, so take your time, but please acknowledge you got the request and will schedule it!
Overall, a nice place to live, but the staff is useless. I don’t like giving them my business for this reason and have referred others away from here because of it.

When my wife and I moved the the Bay Area two years ago, we were blown away by the housing prices. Homes are unaffordable, which pushes most people into the rental market. Unfortunately, that’s not very affordable either — especially in the North SJ and Santa Clara areas. Two years ago, Nantucket was one the cheapest 1 Bed /​1 Bath apartments in the Rivermark area. Our rent went up 8% after 1 year. It’s going to go up by 7% this year. It’s still one of the cheapest places in Rivermark. The housing market here is wildly volatile, so if you find a place in your budget, you have to jump on it quickly.
This past year, management decided to complete a renovation project for all of the units where they would install hardwood floors, granite counters, etc., etc. to keep up with the Joneses (and so they could raise the rent price even higher). Residents had the option of: keeping their current unit and moving out for a month so the reno could take place, transferring to an already renovated unit in the community, or leaving the community entirely. There were many angry residents, BUT Sabrina (the office manager) was very willing to sit down with me and walk us through our options. SHe worked to make our transition as seamless as possible and made concessions that would help my wife and I out more than the company’s bottom line. I don’t doubt that many current residents are still upset (I initially was as well), but ultimately we were able to secure another unit without too much hassle. Now that we’re in a renovated unit and the housing bubble is returning to the Bay Area, it will be interesting to see how much the rent rises next year.
Our D floorplan came with a washer /​dryer in a dedicated laundry room, an off-​patio storage closet, and was a hair under 800 square feet. The closets are a little smaller than I would like. The lack of a dedicated pantry and linen closet was also a bit of a pain, but we made do. It just makes for a slightly more «cramped» feeling. Be prepared to hit up IKEA or Container Store to maximize your useable space. The bathroom had a sliding door, so I couldn’t hang my hilarious shower curtain (Googly-​eyed penguins). There were plenty of outlets and the light switches were all conveniently located. There’s an alarm system that can be activated if you want, but we just enabled the door chime feature. There are cable hookups, but you’ll have to live with Comcast if you want to go that route. Satellite is only an option in certain parts of the complex. You’ll also get utility bills from PG&E and the city of Santa Clara (electric through the city, gas through PG&E, at least I think that’s right…). It’s a pain having another bill to remember to pay, but it’s cheaper than going through only PG&E if you live in San Jose.
The community is fairly quiet and primarily inhabited by working professionals. We haven’t had a major issue with crime (but of course, any place will seem safe until something happens to you) and they employ a patrol service to wander around the grounds at night. You’ll be directly in the flight path of SJC airport, but after a few weeks, you won’t really notice, besides, the rest of Rivermark is in the same flight path, so you won’t escape it by moving down the road.
I’ve had very few maintenance issues over two years in the same apartment. The issues I did have were resolved quickly. They’ll leave a note detailing the work and letting you know that they were in your apartment. The office will also request permission to enter when you call about the issue. If they need to enter for fire inspection or whatever else, you’ll get a notice a few days before. They’ll also notify you of any work outside the building that might impact you. All in all, the communication between the office management and the tenants has improved dramatically since I’ve been here.
There isn’t a gas station close to the community, but there are two grocery stores and plenty of «fast-​casual» style restaurants. You have easy access to 237, 101, and 880. The SJC airport is 5 – 10 minutes away — depending on the traffic. Location-​wise, you could do a lot worse (but probably pay a little less). In the summer, you can see the fireworks at Great America from the back of the complex … and pretty soon you’ll be within walking distance of the new San Francisco 49ers stadium. Santa Clara Golf and Tennis Club and the Santa Clara Convention Center are also right around the corner on Tasman.
In short, we’ve been happy with our choice. The community has gotten more expensive (but so has everyone else) but in general, I believe recent management changes have made it a better place than it was when we moved in two years ago.

I had selected Nantucket for my current stay and I am pleased that I decided not go ahead with that choice.
After having first look at the apartment, I liked it and decided to go ahead with the procedure. The rent that time told to me was lot cheaper than Nantucket average rent. The Office manager Ryan, explained it as since most of there apartments are under renovation the rent is cheap. The apartment I was looking for was also under renovation. I waited for 3 – 4 days for application to go ahead after credit approval and after giving deposit but no response from the management. I inquired 3 – 4 times and after one week Nantucket management informs me, that its not yet processed since the current tenant is not ready to move out. According to Nantucket office manager, the tenant had given notice but they are not ready to move and asking for 1 more month. So the apartment which I was about to get on Jan 3 will be empty only by Jan 26. I found it little fishy as it was told to me that the apartment is under renovation. I inquired if its about the cheaper rent, so for that they replied it will be at same rent which was promised to you but will be available on Jan 26 only. I decided not to go ahead with it. And to my surprise I found the advertisements for the same apartment on Craigslist and the apartments was available on Jan 3 with higher rent.
I still do not understand what exactly went wrong there. But for whatever reasons Nantucket staff was very unprofessional with this sell. How I understand it, as it was mistake by Nantucket staff that they conveyed some wrong pricing to me. or after selling few apartments at higher rent the management did not wanted to give away this apartment at cheaper price. But it coasted me lot of stress and time. I am glad that I didnt not decide to stay there with unprofessional management handling my daily household work.

I lived there for less than 3 months before I had to move out due to mold. these apartments are not solidly built. Way over priced!
The front staff was horrible. The only good leasing agent left and the asst manager was fired.
She rented me an apartment that was already leased and called me and I had to settle on a second level apartment. At the time I was in socal so I could not look for another complex to get on the top level.
I don’t really trust that area all together. the trash area is always full and people throw boxes and shit all over. I expect a lot when i pay 2k for a place.
Look elsewhere…

Well if you enjoy hearing air planes fly over you as well as neighbors that are so loud you have to turn up the tv then you should definitely live here. This is by far the worst apartment complex I have ever lived in! I live on the second floor and the people above me sound like elephants. When these people are not waking me up the planes are or the sound of the amtrak train that runs near by. On top of this the maintenance begins every Thursday right outside my window startling me awake and the loud noise continues throughout the whole day.
If that wasn’t enough, the people who work here are also not nice. They did a mandatory inspection of my apartment fire alarms which was during a span of several days and since I have a pet I wanted to get a better idea of when they would be in my apartment and then said they could not tell me. Then I came home one day after they had been in my apartment and they had left the door unlocked! When I called to inquire about this they simply said oh yes it was us, sorry but the people who were in your apartment are very trustworthy. Who Cares!!! Someone else could have come into my apartment and stolen my things after these idiots had left!!!
On top of that the leasing office seams to never be open and if you package is left there they act like it is a hug inconvenience to them.
Also the bathroom is so small that your shoulders touch each side of the walls not to mention it is so cheap that there is no water pressure and the shower makes a creaking noise. The microwave also hardly ever works and you have to flip the breaker every time you want to use it. The sink leaks and the oven cooks unevenly, meanwhile the refrigerator and freezer seem to thaw out periodically leaving your items to either spoil or to become freezer burnt!
Currently I am still living here but I will definitely not be renewing my lease!!! The rent is far too high for the quality of the apartment you get.