CH Premier Jewelers

Good selection of overpriced items. Very rude customer service. The moment you walk in, the sales people stare at you all the way from your hair to your shoes & they make it so obvious. If you have your expensive clothes on, they’ll smile at you & fly around you like a leach. If you’re wearing casual clothes, they don’t even say hello. Very unprofessional.

Came here last month and wanted to get myself a birthday gift as I was going thur a quarter life crisis. I had in mind Rolex, Hublot or a Panerai.
When I arrive, I found out CH does not carry Rolex but did carry Panerai and Hublot. I was approach by Ozma. She quickly show me the hublot and Panerai section. I tried on a few watches and ended up going with a Panerai.
The service was professional but she lack knowledge as I knew more about the watches then her. I rate my experience at CH premier jeweler a 3 stars because it’s been a month and I am still waiting on my owner manual. Overall I’m sure there are better jewelry shops around they bay.
After a month I finally got my manual! Might come back for my next watch, we’ll see

Jenny and JoAnne were very helpful, patient, and knowledgable regarding my watch purchase. I’m satisfied with the price and extremely satisfied with the service. I’d definitely make another watch purchase here if the budget allows it.

Today my sister bought Omega watch from C&H Premier in San Jose. This is our third Omega watch and my family loves this store and the exceptional customer service from Thien My and Masi. Thien and Masi are the best! The reason we keep coming/​buying to this store due to the exceptional customers service and their prices are the best in Bay area.

Thank you Maria for the excellent service. I came to CH to shop for a particular piece after visiting numerous places. Why I chose CH was because Maria went above and beyond to help me.
From the beginning when she helped me I felt no pressure but rather a genuine attitude to help me find what I was looking for. She was very attentive and gave me a few options and suggestions and I finally found what I wanted. It was custom and I had to wait for it to arrive. It arrived sooner and throughout Maria would keep me updated via text.
I would have to say that attention to detail was very much appreciated as every time she wasn’t assisting me she was packaging my item or looking for options. Usually when you walk into stores the sales people can be prude and pretentious but not Maria. If you want someone who cares about what your looking for and your experience go see her. Thank you again as I plan to be back for a few more pieces!

Thien is best :)
She helped me to choose omega watch
Watch is amazing
She is super friendly and knowledgeable assistant

Ms. Masi Shahnazari at CH Jewellers, Valley Fair is one of the most professional sales associate I have ever met. She helped me out when I went there to purchase an Omega Seamaster 300 Master Co-​axial, and she was honest and super patient during the whole process, answering all my concerns. She genuinely cares about the customers, and not once did I felt taken advantage of or pressured. Thank you Masi for the great experience and I highly recommend this place!

I never like their service. But i went there because I needed a Zenith watch strap. I asked Marya to quote me the price of different texture strap. And she sent me the email said the satin strap is $ 320. $ 375 is the rubber strap. I ordered the rubber one and turns out the strap looks super ugly. That’s why I returned it.
When I asked for return they keep saying «special order cannot return» and i said «you guys didn’t show me the picture before I pay» and finally they refunded for me.
And I email to Zenith said I want the strap. And they quoted me the price in satin is $ 230!
Damn! CH quoted me $ 320! $ 90 different! They are chatting my money!

Fabulous store with even better products! I purchased a beautiful Panerai for my husband, and he absolutely loved it. The store has great service, and gave me a good price after negotiation.

Great experience buying diamonds at CH Premier Jewelers. We lucked out when we got Jai Wang as our sales person. She was extremely helpful, courteous and well knowledgable. She really listened to what our needs were. We were really impressed with her service and professionalism. We were very happy with how it all went from start to finish. Very satisfied! We will return for sure and ask for Jai to help us again. Thanks for a 5 star service!

I was on the verge of getting a watch but was hesitant until Ji helped me out. She is my go-​to person every time I come here.
Definitely recommend her and she is so nice and genuine. Love the quality selection that they have here.

Marya was very knowledgable and took the time to show me the items that I was interested in looking at and learning more about. Excellent customer service!
Additionally, Masi was very helpful and provided excellent customer service too.
I highly recommend Marya and Masi if anyone is interested in picking up something or just learning more about an item that CH Premier Jewelers carries.

Beware of what you buy — store demo is questionable…
Do your homework before you go to the store — they don’t know everything…
Went there to look at an expensive watch ($ 5,000+). A clerk explained to me all the great features (but more than once got the features incorrectly…). The watch band uses clasp to adjust the closure. Instead of using the gloved hands, she pulled her keys out, and used a key to pry it open — not once, but a couple times. We were standing there watching in awe… So what is the point of the show? All the velvet box, the white gloves to demo the watch? But when the clerk use a key to pry open the clasp. I didn’t even bother to examine the nicks on the clasp and band…

Great service with Ms Jai Wang, it’s one of the most pleasing shopping experiences! Jai is patient yet extremely knowledgeable of watches.
Price is also good here, even comparable to grey market dealers (meaning nearly all online ones, including a*azon)
I’ll definitely recommend buying watches here!

Well this is an updated review as my fiancé came in to pick out her engagement/​wedding band set. Marya and Janet were so helpful thru the process. We are returning customers for several reasons;
Great selection, excellent prices and phenomenal service. Having had a bad experience at another jeweler picking a ring we were very sensitive to say the least. But Marya and Janet helped out so much. Once we decided on the Firemark diamond the next hurdle was the setting which turned out to be one by JB Star. A little over five weeks after the start we picked up the set today and it’s absolutely amazing. I am so grateful to present this ring to the love of my life. Thank you CH Premier TEAM!

Terrible shopping experience！！！！First，they will give you different prices each time you ask. Okay, we can say it’s reasonable. Then, when you decided to purchase, they would give you the price higher than the first time they told you (exactly induce you to purchase! ! ! !). What’s more, they will give you ridiculous explanations! ! ! «Our price on the tag is after-​tax» and even answer you «I don’t know why the price is that» and the price they gave you is just write on the paper. When they can’t answer your inquires, they just walked away and left you there. And even the manager (who knows!) won’t care.
Why there’s no minus one star!!!

Jesus, the customer service is lacking. Well, I don’t know, maybe just towards me. Maybe my backpack didn’t help — I couldn’t help it, I just came from a class meeting.
I came in with my friend and we were looking for potential wedding bands. I probably don’t scream MONEY (thankfully), but I did have some to spend for wedding bands. I was ignored for the whole time, until a lady felt bothered enough by my glaring into the cases to ask me if I needed help. I told her I was looking for men’s wedding bands and before I could finish my sentence to tell her I was looking for women’s wedding bands, she cut me off and said, «It’s all here». Then she hastily cut short showing me the ring areas to attend to an older white gentlemen (who probably screamed MONEY) and tried to help him. However, he was already being helped.
So, she comes back to me and finally helps me again. She was not friendly but did let me take pics of the ring. It’s too bad, I really liked the ring in their store, but there’s no way I can patronize a place that still profiles their customers.
Dude, it’s Silicon Valley, people that have money here don’t look like they don’t have money.
Funny enough, Cartier folks next door have never snooty to me and I have been there three times, helped by three different people. I thought they would be snooty but the people there are awesome and helpful. Go there.

OZMA just go to OZMA
The new fiancé and I were on the hunt for an engagement ring! They have so many options but I couldn’t find the right one… My ring size is 3.25, so it was hard to shop for rings and get a good idea of how it would look. Ozma was patient and showed us a variety of rings.
First of all, I really appreciate good customer service especially for high end shops. The fiancé and I look very young and may not look like customers who can afford purchasing there. Well, we did and I have a rockin’ ring!
Back to the search. She showed us a variety of different rings, settings, stone shapes. I was adamantly against getting a halo setting. We tried a few, then she suggested this beautiful Jewels by Star ring. I instantly fell in love with the ring! My eyes could not stop looking at it and I could not stop grinning.
We didn’t buy at the first jeweler we visited. We went to Cartier, Tiffany’s, Ben Sherman, the Jewel Box… Everywhere. But my heart was set.
We visited a second time and Ozma was again very kind to show us the ring. A custom ring would take a month and we were not sure if they could make us one.
I guess the fiancé had told her to just cut communications with me and deal with him.
A month later he proposed! :) after 4 or 5 visits to Ozma and 20 something emails… After our stone went to NY and the whole thing came back… I got the engagement ring of my dreams. She was responsive and cared. I feel that is a big selling point. It had arrived a week earlier! :)
If you want to look at a great selection of rings come here. If you want a sales person who is thoughtful and helpful you ask for Ozma Mortezaei.

Do you know that CH Premier Jewelers and Chong Hing in Milpitas are the same company? Don’t waste your time going to Milpitas!
I bought my beautiful Omega at this place and recommend you to come here for your timepiece/​jewelry. Marya, Thiem and Janet are great associates! Marya made sure my watch is beautiful and flawless which I didn’t get from the Milpitas store employees. These 3 ladies are very professional and if I have another 10k to buy another watch, I’d buy it from them.

Impeccable service and price for the serious buyer.
Have walked in 4 – 5 times since 2013 but never came across a deal I could not refuse — until now.
Marya and Sean were top notch and knowledgeable. Sean described the new DSM/​LSM — never knew the 3’clock subdial is mins + hrs combined, plus helped me try on a few Reverso and a Saxonia.
Marya showed me their Panerai selection and is one of the most likable jeweler I have ever met. Super relaxed and fun to talk with.
Stephanie and Jenny concluded the deal with an excellent OTD price on the 1^st Panerai reference I liked, a thin and 42 mm Rad with lugholes. Only caveat is they kept the hangtag at the last minute, a huge minus for most WIS.