Richards

Your merchandise will be missed, but good riddance to your personnel. Dismissive, rude, hell-​bent on trying to belittle customers. If you make another go at it, please consider customer service training for the staff.

Richards is pretty good if you need something in a pinch. The San Ramon store was very limited in supplies, BUT everything was 30% off and the cashier was so nice. They’re reducing inventory and possibly going out of business, according to Mr Friendly Cashier.

If you’re an artist, a wannabe or have any creative inclinations, Richards is the place to go for all your arts, crafts and framing needs! This is a wonderful local shop that has so much to offer. Once you walk in, you will be easily lost in the store… there’s so much to see and it can be very appealing for those who are looking for something specific or just looking. I stopped by earlier this week to pick up some apothecary jars. Little did I know, I would end up spending more time in there than expected. All the holiday décor is out now and you can get lots of great ideas or be inspired to get in the holiday spirit.
Richards has a huge selection of products. It seems they have more to offer than Joann’s or Aaron Bros. This is a great shop for art students as they have a variety of items for arts and crafts. For all the DIY’ers, this is also a one stop shop. More reason to support local businesses!

I was under a deadline to make a gift. I had gone to Michael’s, Joannes and Aaron Bros. No one helped me at these stores — only Michaels would tell me what kind of glue I should use — and that was about it. I finally ended up at Richard’s in San Ramon out of desperation and running out of time. Right away, two people helped me, gave me several ideas to work with, and then when I asked if they could do it, they jumped right on it and had it completed in less than 30 minutes. It came out beautifully and the recipient was more than pleased. I cannot praise this store’s staff enough. The staff cares about their customers and takes pride in their work. Richard’s has a great selection of frames, arts & crafts items and home décor. Next time, I’ll go to Richard’s first!

Visited the new store yesterday, 4−6−15, and spent about an hour looking around. Very nice store! I like the way it’s arranged; lots of art supplies and hobby items. They also have a wonderful selection of fabric flowers (they truly have the best!); they are so realistic. The people working there are very nice and helpful.

I called asking if they carried some basic sewing supplies that were difficult to find nearby my home without having to travel far out of my way. The young lady who assisted me was kind enough to double check, found the items I needed, and even volunteered to place them at the front desk with my name on them for my convenience. Of course, when I went by to pick them up I couldn’t resist to browse around and found some nice cards and other misc. items I needed. This is a such a fun place to shop. They have such beautiful items and really great little gift ideas. I will definitely be back!

Arts & Crafts store close to home! No need to drive too far as I’m at the marketplace often too. Lots of selections & quality items. We’ll be back for sure.

Cool store!
Wandered in after dinner nearby… wasn’t sure what it was exactly, but once inside, was greeted by a really friendly staff and tons of cool arts/​crafts/​frames/​etc.
Lots of great stuff! I bought my kid some things (loved it so much, didn’t want to leave without supporting them — I hope they last.)
My only comparison would be Michael’s — which I don’t like.
Richards has my stamp of approval.
4.85 stars rounded up to 5!

Welcome to San Ramon, Richards! It is inspiring to walk in and see what they have on display, which changes often. I have purchased everything from scrapbook paper to furniture from Richards in Alamo and now I have a store just minutes away. They have a clean and organized store so you can get in and out, but also offers nooks and crannies if you have more time to shop. I love supporting this small business. They also offer classes!

Beautiful store. Well stocked for what I was looking for. Helpful service. No more having to travel to Alamo.

I used to frequent the Richards in Livermore until they closed down last year.
I went out of my way looking for a few items at this store.
First of all, I love the shopping center.
Second, while the store is not an open floor plan at all (it feels quite cramped) they do have a variety of different crafts for your home. Personally, I think this store focuses TOO MUCH on pre-​made decorations rather than a supply store.
I went in looking for :
–gel pens
–watercolor envelopes
–and Gouache paint
I must have spent at last 30 minutes in the same few aisles looking over and over for Gouache paint after doing a once-​around the entire store. It was slightly infuriating, too, because there was an inventory clerk in the same aisles as me (the watercolor/​acrylic/​oil paint area) and a woman that worked there (am assuming the manager) kept coming back and forth to him talking about ordering more of this and that– she came and went about 6 times and I was the only person around and not ONCE did she say «hello» or «is there a specific paint you need?» Nope, instead once they scooted me over so they could look at something.
TYPICAL San Ramon behavior. You know, not every artist comes dressed a certain way or appearing a certain way and you should really be careful about excluding customers who could be regulars!
The woman that helped me at the register was kind, and did say she would ask someone for the paint but at that point I was ready to go.

I’ve always loved the Alamo store, but the new San Ramon is awesome. Closer to my house, really unique and different items especially for the different holidays. Feels good to help a local small business that’s been around for years.

What a nice store ! Well staffed, unlike those big name stores, and well stocked. They have lots of seasonal items, as well as unique gifts and craft supplies. Didn’t seem much more expensive than other stores. True, they don’t have everything, but there is a lot to chose from. This is a great option to avoid standing an hour in that inevitable huge line at Michaels.

You walk in and no one greets you or ask you how are or what your looking for. The Alamo store has much more variation to chose from and customer service is phenomenal. Pretty disappointing.

I love Richards! I can’t stop myself from coming in. They have so many different art peices to decorate your home with. A bit pricey but you get what you pay for!