Michaels

This store is so unprofessional they do not even know what they have staff is very impolite and rude.

I rushed here after work to buy matte boards for a project. I got here at 8:30pm and they close at 9pm. They had only the large ones so I asked if there was someone available to cut it down for me in 11×14 size pieces, which they should be able to since I’ve had it done for me before from different locations. The guy told me they wouldn’t be able to cut it for me because it’s their managers call and suggested I wait for the framer to come back from his break to see if he would be able to do it anyway. It’s been 15 damn minutes and he told me 15 min ago he would be back in 5 minutes.
He decides to cut it for me, cool. When I get them, all the edges were fucked up — change your damn blades. Really upset with how horrible my experience went with this location.

Ugh I hate to give less then 5 stars but this employ makes me too. The 5 stars goes to the manager that she was very helpful but the cashier was so rude and wouldn’t want to do a very easy even exchange!!! What frustrates me is that I keep telling her to look at the sku number and then say no if I’m wrong but she wouldn’t listen to me. Myself having a lifetime of experience with retail business, I asked her to call the manager. The manager came n told her to just do an even exchange. Stills he wanted to give me hard time. Again I showed her to looked at the numbers and see that it matches with the receipt and finally she realized her mistake and apologized.
I know when it comes to return, we try to give the customers hard time but a customer that returns, shops 3 times more then the customer that doesn’t return. And I was exchanging not returning!!!

I would give this store 0 stars if I could. It’s really nothing against the store itself, but a particular employee that always seems to be there when I visit the store. This lady that works at the checkout registers has very short, blonde hair (never caught her name). She just seems to have a hate for educators! The first time I went to go buy school supplies there for my classroom, I told her that I had my teacher ID card to get the 15% off my purchase for educators. However, she said that I needed to show my CTA (California’s Teacher Association) card for her to honor the discount. I didn’t have it on me and I even showed her that my ID was current for the school year. She refused and even gave me a nasty attitude about it. I’m not sure why I would need the CTA card to prove that I am a teacher.
The second time I went there, I unfortunately had the SAME lady again. I was prepared with my CTA card this time. However, when I went up to the register, she denied me of my discount again because not all of my items were for the classroom. I have never had this issue at any other Michael’s store. And their online policy says no such regulations. This lady just seems bitter all the time and maybe she had a bad experience in school.
You would think that since most of the items I purchase for the classroom are out of my own pocket, she would be a little more understanding and helpful. Horrible!!! I am never going back to this location!

This is regarding customer service over the phone. I have not been in the store.
I called in to see if they carried a product before I made the 30 minute trip out. The first time I was hung up on after waiting on hold for a minute. After calling back, a woman answered and was not friendly at all and seemed very annoyed with every comment or question I had (I was very nice the whole conversation). Even after I said thank you at the end, she just hung up. I never rate on Unilocal but immediately after the conversation I was so disgusted by the service I felt I had to.

Insufficiently staffed. I go here to purchase arts and crafts supplies for classroom projects, but there never seems to be anyone I can ask for help whenever I go!
Download the Michaels phone app to get a 40% discount in your highest regular priced item next time you go to any Michaels store.

They have a lot of things for my artistic needs. Most things are in stock but once in a while a specific item is out of stock. Understandable. Early this evening I asked one of the guys about differences between oil/​acrylic paint and the levels and brushes. He didn’t know but referred me to Rachel who enlightened me with great information some based on personal experienced and satisfied my questions enough to convince me to purchase based off her suggestions.

This place is horrible. Every time I go here the line is at least 8 people long. Today went in looking for envelopes and a hole puncher, looked around a while then decided to try and find someone to ask for help, finally found a girl working in an aisle so I asked her. She said «up in the front, and keep walking that you’ll find them» this was not helpful at all. She acted like I was bothering her. I left and drove to hobby lobby instead. Won’t be back.

Really bad customer service, esp. if call over the phone to get info.

I come here a lot on a monthly basis. The store is always clean and organized. The only real issue i have is trying to find an employee. I feel most of my time is spent searching the place for assistance but when i do, they are always friendly.

If you looking for art supplies you are better off driving over to their sister company Aaron bros across the street. The past three times I’ve been in here I usually can’t find what I’m looking for, or the freakishly long lines at check out deter me from purchasing anything.
The large selection of merch is fun to browse through. To their credit they sell so many different types of anything arty that it’s not surprising that it’s a bit chaotic. I usually don’t talk to the staff, so my review dose not reflect customer service.

I was sad when Richard’s in Livermore closed, and I found out I had to drive all the way to Dublin from then on just to get some art supplies, but I was delighted upon entering to find out they had some really high-​quality art supplies for super cheap!
I was checking out at the register with my oil paints and canvases, and the employee working (wish I could remember his name) scanned a coupon and I got a discount on my art supplies! I was so excited.
The employees here are really service-​friendly and very knowledgeable about their products, I love coming here because whenever I have a question about something, someone has an answer!

I was truly surprised when I saw Michaels’ low ratings this morning when I went to check their business page on Unilocal.
I can understand the distaste for long lines, «blank walls», unpleasant representatives, «poor» customer service. Like all of us, they are human. Maybe they were having a bad day when you came in or weren’t feeling well. You never know. As for blank walls, I didn’t see any. Maybe they were changing inventory at that time. And every time I have been here, it has been pleasantly organized. I constantly see the staff working hard to put things back, organize, and help their customers. I see this every single time.
I always find what I need here. Always. They have plentiful supplies for knitters, bakers, quilters, crafters, scrapbookers, picture framing fanatics, and they have so many toys and crafts for the little ones.
I recently dropped in for a few Halloween craft supplies. I ran into a huge sale they were having on fall and Halloween inventory. I’m talking 40−50% off deals on décor. I got SUCH a deal on so many cool decorations for my home and it felt great.
They accept returns, exchanges, and are really good about ensuring your satisfaction.

So here’s the weird thing about craft stores and Dublin. We have three in a mile radius! Big ones too. Michaels, Joanne’s, and hobby lobby.
Michaels is where I go when I want baking supplies. They usually have what I need and it’s easy to find. I look there for paper too or little kid projects. The lines are horrid so they only get 2 stars.

A good place to go for kids school project stuff. They have a wide variety of stuff but few staff to help you find it — so you have to be a good forager.
The prices are not that great but they are ok most stuff that you may need. There is a delay for checkout when busy that can be a bit unnerving when trying to get back to building whatever for the kids project !!!

Always have what I need. Helpful employees. Gets a bit cluttered on holidays, but understandable for small footprint. My go to hobby store.

I wouldn’t consider myself an overly crafty person… nor would I say I’m completely clueless either. There’s moments when I feel inspired (usually after browsing Pinterest) that I want to do a craft project with my daughters. Or sometimes, they’ll need items for a school project.
I’ve shopped here for multiple items, over time. I seem to forget about this place, but when I step inside, I understand why it’s a crafter’s dream. There are a lot of great items in the store. Scrapbooking, t-​shirt dye, picture frames and baking items. The list goes on and on with what they sell.
I’ve never had a bad experience here. The only thing is – the lines can get long, so make sure you’re not in a hurry. I’ve always had a positive experience when looking for picture frames. Also, you can find picture frames on sale at good prices.
When I was having my annual Christmas party, I came here to purchase a lot of my decorations. Also, after Christmas, I purchased a lot of sale items (for next Christmas) at a great price. I think most ornaments I bought were 60−70% off.
I think patience is key to shopping in this store. If so, you can find a lot of great things hidden throughout the store.

This Michaels is clean and packed with tempting creative projects. They also have a full framing department at the rear of the store with some great selections.
Most craft stores don’t carry much of a selection of canvases for painting, but here you will be surprised. Great selection, great prices, lots of sizes.
Only 3 stars because every time I come here I have to wait 20 minutes in line to check out. Hire mire people please!

I prefer Joann over Michaels mainly because it’s a lot more organized at Joann. They have good coupons here though so when I can’t find what I’m looking for at Joann, I’ll go to Michaels. I’ve purchased picture frames, cheap record frames (even cheaper than UO) and other various craft supplies.
The lines go pretty fast and the staff are usually pretty helpful if you know what you’re looking for. I take my young niece here when she’s visiting too. It’s hours of fun for her.

I’m not really a very crafty person myself, but I’m a kindergarten teacher so I do periodically find myself shopping at Michael’s to get supplies for my classroom projects. On this occasion, my mom and I dropped by this Michael’s Arts & Crafts to pick up craft supplies for my nine year old niece’s birthday party. The girl’s were going to decorate eye masks (Like the kind you sleep in to keep out the extra light). Michael’s had the eye masks (and even in her party theme color — teal, SCORE), plenty of stick on gems, and stick on glittery letters.
They also had glittery silver gift bags for the girls’ take home goody bags.
If you ARE the crafty type, Michael’s carries supplies for scrapbooking, stamping, painting, silk flowers, baskets, cake decorating supplies… you name it, it’s probably here. Even candles and children’s craft projects.
They also have a large custom framing department, but I have not used it at this location.
Having read all of the reviews mentioning the horrendous wait in the checkout lines, I was expecting the worst, but there really wasn’t much of a line at all so I can’t dock them stars for it.