CVS Pharmacy

I love this pharmacy. I fill my prescription here. They are all nice, friendly and helpful but Shams (blonde looooong hair and cute) caught my attention. She’s attentive, super friendly (always smiling) and very fast. I was 2^nd in line but just about 1 – 2 mins, I am done. Way to go and thank you, Shams!

The customer service here is terrible. I was on the phone with a pharmacist, who hung up on me after I asked her to hang on for a bit, i had to address someone who was asking me for a favor literally after 10 seconds she hung up, really!!! so you can put me on hold for 10 minutes but if i do the same for 10 seconds you loose patience and hang up. UNACCEPTABLE!!! learn some manners!!! Terrible service, these people literally don’t care about their job and why don’t you, maybe if you don’t care then quit and make room for someone who does.

Not sure if they’ve changed management, but I have to say I had the most pleasant shopping experience at my local CVS. The store was clean, well organized, and all stocked up ready for the holidays. Iris rang up my transaction. She was attentive, professional, and genuinely caring. Thank you Iris:)

Chronically understaffed pharmacy. Most prescription refills take 2 – 3 days from request online to ready for pick-​up. Billed my old/​incorrect insurance for over 2 months. Each time I brought it the pharmacy staff’s attention, I was told «well, that insurance is still approving it, so don’t say anything and just take it until they figure it out.» Unprofessional.

As a person who works in costumer service I was very disappointed. Specifically with the photo department. Standing in line waiting to be helped the man at the counter finished helping a man then left the counter… I felt invisible. So figuring since I was ignored I can work the photo machine myself. No signage or prompts to get started I tried my best. Finally after 20 minutes (about 10 minutes into tinkering with it the man returned to the counter) the man finally asks me if I need help. I looked at him and said yes. After telling me what I wanted to do wasn’t available at the store I looked at him and just walked out. …wow. Costumer service… unavailable at this location.

Just be careful when CVS employee direct you to minute clinic for something.
Minute clinics are not financially bound to CVS and they bill your insurance under a totally different name.
I have to pay hundreds of dollars out of my pocket because minute clinics are not in my insurance network.

It’s not too bad in there to just rub in and get whatever you need, but don’t necessarily go in looking for a specific brand item thing. For example if you walked in looking for a specific color lipstick from a brand don’t count on it being there, but they will have lipstick!

Very rude woman pharmacist. When I called to see if they had Norco in stock she was almost accusatory towards me filling it. Least to say I won’t fill opiates here since obviously I’m a drug addict

I love this CVS. People working here are so nice and helpful! I pretty much find everything I need here, I have always felt they are stocked pretty well also.

Pharmacy sucks! I stopped by to pick up supplies to treat a burn injury I needed some Xeroform strips. I couldn’t find them so I asked a guy behind the pharmacy counter to please help me look. He was very unpleasant and told me it’s in aisle 13 with the rest of the first aid stuff. I told him that I was just there and did not see it, so he begrudgingly took the 10 steps walk over where he also could not find it. He then hands me some adhesive honey strips and told me that it was the same thing. I explained that, first of all, the product he handed me was adhesive which I cannot use on a third degree burn. Also, it was not the same. When I asked if maybe I can ask a pharmacist, he got offended and walked off! I then wait 15 – 20 minutes for a pharmacist, who also could not find the product. When I asked if they can maybe call the Dublin store, the first guy chimes in and says «I already told you we didn’t have it, and I gave you what you should use!» I was like «I get that you don’t have it, but what I want to know is whether I can find it at a different CVS.» The guy waives his hands at me and basically blew me off. Unbelievable!

Small branch drug store buy in handy location in shopping mall and near coffee (Starbucks). They do fill Rx when you need, but rest of store is like visiting a mortuary as business is slow. That’s good and bad — no crowds to keep you from asking where stuff is, but also seldom more that one checkout clerk to execute the deal. They do have most stuff and while staff is very thin they are very helpful. Find most of my misc items there but get prescriptions at other locations.

Within 24 hours of using my credit card at this CVS, there were several fraudulent charges on that same account originating from other CVS stores in the area (Pleasanton and Danville). My credit card company has launched a fraud investigation to see where the stolen ID originated.

I usually go to CVS when I need something medical. Usually all of the family prescriptions are filled at Costco, but today I was right next door and I needed my prescription filled. I walked up to the drop off window and the lady took my prescription. She initially quoted me an hour but I said I needed it in 30 min due to an Easter event with the kids.
I came back in 30 min and my order was ready. The line to pay was quick as they had 2 people cashiering just for the pharmacy and I was out in a few.
You have a fan CVS!

I love the pharmacy at this CVS. The pharmacist (blonde older lady) is the sweetest lady ever. I also ask her questions and she is more than willing to help. I’ve even called there and asked questions and she is willing to help. I can’t say much about the other pharmacist as they are not friendly but this lady is super helpful, if they are busy she will help customers by taking the prescription orders, the others pharmacist won’t do this, they just expect the clerks to do it. This review is only for the blonde lady pharmacist, she is amazing. I don’t know her name but will get it and update the review. The clerks are super sweet as well.

This is your standard CVS Pharmacy. It is NOT 24×7, though, so it loses stars for that. When the kids (or I) are sick at midnight and I can’t find the Immodium or Advil or whatever, I don’t want to have to drive all over town to find a 24 hour pharmacy.

This place has what I need to get me by for my general needs. They even have hair grease for ethnic hair, which is not the easiest of finds for this neck of the woods. And the CVS card ususally gets me good coupons and discounts. The pharmacy is helpful and is great when it comes to knowing how the FSA cards work unlike most other pharmacies (give it them and all you hear is crickets).
Always got a sale on something that you can’t pass up.
Only thing missing is that there is no drive-​thru pharmacy nor is is pharmacy open late.

Review for pharmacy:
Apparently I did not get the «awesome» pharmacist referred to in other reviews. Went in to pick up rx my doctor sent over. Asked the pharmacist if it was OK to go head and take it immediately. Her response: «do you still have illness?» It was said in a very condescending tone, like I was an idiot for asking the question. Thing is, many medications are best taken with/​without food, can make you tired and should be taken in the evening, etc. Since I am NOT the pharmacist, it seems a reasonable question to ask. Anyway, maybe I just got her on a bad day, but I’ll likely go to a different CVS in the future.

A few parking spaces in front, a few more out to the side. Kinda difficult at times to back-​out of the spots right in front, due to all of the traffic and stuff. It’s been better since CVS took over the Longs here. CVS has better sales and coupons than Longs did. A little smaller than other CVS stores, this one can run out of stock on things.
The staff is friendly here and helpful when asked. The store is usually neat and clean, but can run out of the advertised sales items sometimes. When I came to get my $ 5 Avatar tape last year they were out-​of-​stock, but one of the salespersons called the CVS store on SRV and asked them to hold a copy for me. Now that’s good customer service.

Extra star for being close to Target, the library and on my way home.
It’s a CVS just like any other and the store is clean and organized. It’s convenient and has items you need in a pinch.

Okay, i’m pretty sure most of us can agree that a store like CVS would not normally be worthy of a review, but since I’m from Hayward, there are things about this store that are an anomaly to someone accustomed to shopping elsewhere.
1) Everything is in its correct place.
2) The aisles are organized.
3) They have both generic and name brands arranged right next to one another.
4) This is really only meaningful to fellow product junkies but as far as cosmetics and skincare, they have particular products that are next to impossible to find at my local CVS.
5) Nothing has been opened or tampered with.
6) People that work there actually know where shit is located. As in, they don’t even need to THINK about it or call another employee over when you ask.
7) Pretty respectable selection of wine.
I realize it probably sounds ridiculous that I’m legitimately in awe of this, but if you’ve been to a drugstore in my hometown, you know what’s up.