Visiting Angels Living Assistance Services

We live out of state and needed care for my mother in law after she fell. Visiting Angels was great about getting to her right away. They returned our calls promptly. We received updates from them often. I am very impressed with this organization.

We scheduled an appointment for an assessment no one showed up and when we called we were told to reschedule because the person went to another appointment if reliability is important during a stressful time do not use visiting angels

A word of warning: don’t use the Visiting Angels.
I’m still sitting here at home because my Partner’s cargiver is an hour and a half late and looks like not coming at all and the agency can’t get ahold of him. The cargiver knows he’s supposed to be here as it’s set up as an every Friday shift and I confirmed it a few days ago. (He was 45 mins late last week).
I have been stood up on multiple occassions by the Visiting Angels.
On 2 occassions I was given a 3 hour notice that the home care assistant called off all of her shifts and they couldn’t find a replacement. So my plans were ruined.
One occassion after I fought rush hour traffic for an hour getting to my destination the «angel» called saying she has a headache and can I come home! And I had stayed the first hour of her shift to make her comfortable.
Later I learned from my partner that the same «angel» said she doesn’t touch genitalia, mens’ or womens’. My partner has Parkinson’s disease and needs help urinating into a jug and bathing. The agency supposedly told the girl this before she arrived.
One «angel» was an hour late because she couldn’t find our address (which is really easy and the agency had sent her a map beforehand because they know she has trouble with directions! She was in the area and still couldn’t find our street. I sent her home when she did arrive as I didn’t trust that she could take care of a person.
While Rebecca and Shelley are pleasant to deal with when scheduling the company seems to hire very irresponsible, flaky home care assistants.
So if you have some place to be it is not guaranteed that you will be able to go if you use this company for home care coverage.

Both my nearly deaf 85 yr old mother and my nearly blind 90 yr old mother-​in-​law live with us so it is always stressful for me to arrange covering their needs when my husband and I want to get away. Visiting Angels was recommended to me by a friend who works in a memory facility and their care was perfect. They placed an attentive, polite, thorough woman who came 8 hours each day (in 2 four hour shifts to cover all meals). In addition to fixing meals, she helped with showers, shopped for supplies and even walked and fed our dogs! After 10 days away we came home to happy parents and calm dogs. I look forward to planning our next vacation knowing routines at home will run smoothly while we’re away — with compassion from Visiting Angels.

We used Visiting Angels for my father for about two months to bridge the time between independent living and assisted living. He was rapidly losing mobility and could not care for himself. We booked two 6-​hour shifts per day of Home Care Services which covered his neediest time periods. The staff at Visiting Angels did a great job not only as caregivers but as companions. Though they are not Skilled Nursing providers, they were able to care for him as he became increasingly immobile. The office staff was easy to work with and they were very flexible with schedule changes. My father is now at an Assisted Living facility that provides a high level of care but Visiting Angels provided a key service for us while we found the right facility for him.