StorQuest Self Storage

Mikaela is wonderful. Always friendly and helpful. She has gone above the call of duty to provide excellent customer service. Both Mikaela and Sharaya have helped me out in a pinch on short notice… accommodating my needs. I would highly recommend them.
As another reviewer put it, good access hours, good security, good people.

Mikaela was fantastic; extremely friendly, polite and helpful! Start to finish. everything was super smooth. Its unfortunate that they have some bad reviews since my experience was exceptionally good and hassle free. Guess you didn’t meet Mikaela. She handles the whole process superbly. If I ever need to use self storage again, I am going to run back to you. Thank you!

The service and facilities at StorQuest are top notch. I have stored my wine here for the past several years. The service just keeps getting better. They accept my wine deliveries, put it in my wine storage unit and email me to let me know I received a wine shipment. No extra charge.
Mikaela is always on top of it. Recently, I had to clean my garage out in one day. I called Mikaela and she set me up with a storage unit on the ground floor in minutes. She saved my day, actually week!
I highly recommend this place!

As a seasoned storage rat, this is A+. 8 p.m. at night we realized we needed a space. Jumped online, found StorQuest, got an online quote and by noon the following day our storage needs were totally taken care of. Mikaela knows her stuff and is totally professional and personable. Highly recommend this location.

Avoid StorQuest altogether if possible, particularly Elyse Como in the office and Patricia in customer service. Atrocious customer service experience!!! I’ll definitely be searching elsewhere for my storage needs.

I recommend you DO NOT RENT here. If you are here now, get out now.
I am currently renting at the Storequest on 55 Golden Gate Dr. in San Rafael. I am a network engineer and store my tools and some personal items in a unit at this location.
The information I give here was volunteered directly to me by employees at this location, other renters here, or from my personal experience with Storequest:
1.) UNLIMITED RENT INCREASES which are deliberately COVERED UP — You will find within 7 months of renting that the unit rent goes up. Mine went up $ 8 /​month my first 7 months here, and, I was told by an employee that there will be rent increases of at least $ 8/​month every 9 months from here on out WITHOUT LIMIT, yet they advertize the same low initial rental rate on the internet continuously, with no clear and obvious mention of rent increases that will occur once you move in!!. I was told today by one of the office personnel that they have been told to deliberately NOT tell new and prospective renters that these rent increases will occur, even though the on-​site office personnel feel this is dishonest business practice. Oh yes, Im sure the «1%er» dishonest owners of Storequest will tell you its all «covered „in the contract you sign, but the actual facts are that the lower level office employees know that the 5 or 6 page legal doc you sign in the beginning is designed to cloud the new renters understanding with its generalizations (I personally read this doc closely and asked lots of questions and yet never got the specifics on these rent increases) and beside this these employees have been told specifically NOT to take this up with the new renters even though these employees know this has caused numerous upsets with renters after they had already moved in.
This was my first time renting so I had no idea that this is a rental practice for some storage rental companies. But, in checking around after the fact, other companies don’t have increases anywhere near $ 8 a month. More in the $ 2 to $ 3 dollar range.
My main point here is not the business practice of rental increases, though I would not personally do it as it penalizes long term dependable renters, if such practice is honestly and openly made known to costumers from the start and in the advertizing. But, its the fact that Storquest has set company polices to try to hide it from renters. Dishonesty is dishonesty and I got suspicious of other dishonest practices by Storequest.
One comment. This whole situation actually borders on extortion if you think about it. You dont really find out about this for 7 months, after you have spent a lot of time and money getting your things stored, and now you have this shock of rental increase and no way to fight back or move immediately to avoid the increase. Nice work if you can get it!
2.) FALSE ADVERTIZING– One renter at this Storequest location has thousand’s in wine storage in units that are advertized as temperature controlled. He came in to check on his wine recently and personally measured temperatures of 90 degrees in the wine storage. When he brought this up with office personnel and pointed out this was and advertized guarantee, office personnel then approached the owner/​manager about handling this and were told basically,“ to bad». Ie., Storequest was not interested in spending any money to fix the promised air-​conditioning. Another bad indicator.
IN CONCLUSION — I would like to encourage that all renters at this location take a stand and do something. I personally will be getting with a close friend and Attorney at Law to find out what actions can be taken. I would like to encourage that you do something as well. Show your protest against these «1%er» business practices. Either dont rent here in the first place, or leave, or just delay your rent until these practices are stopped. Did you know that you can just leave and not pay your last months rent and they can’t do anything about it?. An employee told me that. But again, they were actually told not to mention such to renters, and so an unsuspecting renter left two days into into the new month and, being honest, came back and paid a full month for basically being there two days. The office employee was told not to tell her. I pose to you, why pay a business that produces a false product or refuses to service anyway, right?

Great customer service! Mark and Mikaela have been very accommodating during my time at StorQuest.
I wanted to move to a bigger unit and they called me when one became available. They are friendly and always make me feel welcome when I stop by.
Good access hours, good security, good people.
I definitely recommend them!

Terrific customer service. No wait time. The staff person took me to the unit so that I could actually see what I was getting – which helps a lot as it’s difficult to visualize space. While I didn’t like the additional $ 20 admiin fee, the company was giving an introductory half-​off special for the first month… so I made that money back. Good location, easy parking, decent prices for storage units.
I hope you’[ll try them and discover they make your move is easier as they did mine.

Mikaela and Mark made storing my belongings at the StorQuest storage facility easy and effortless. They were both provided THE friendliest and professional service that was continuously efficient, effective and organized. They were quick and jumps to serve at all times with friendly, knowledgeable service. The storage unit was excellent for the a good price. I was very impressed with what they provided me and will definitely use their service/​facility again when needed. Thank you Mikaela and Mark — much obliged.

Storing personal possessions can be stressful. The people at StorQuest (particularly Kris) made our move mostly stress-​free. After picking up our moving truck in Sebastopol and moving all of our stuff to San Rafael, Kris greeted us warmly, clearly ran us through the logistics of using the facilities, and made us feel like we had arrived «home».
I highly recommend using StorQuest for your moving and storage needs.

Rented a uhaul van, very professional and easy to work with. Thanks Chris!