Sears

Oh boy, where do I start. This Sears is a TERRIBLE store to shop at! Obviously, that is why I’m giving it a 1 star review, and if I could, I would give it 0 stars, so they’re lucky. First of all, this dungeon, or tomb, is a DUMP. The escalator is slow and old. The lighting is bad. The walls and floor are out of date. Secondly, they have minimal inventory in the kids section. I came in looking for sweatpants, and I don’t think there were ANY pairs of them. In fact there wasn’t much of ANYTHING. LASTLY, I don’t really remember seeing many employees there. After I couldn’t find any sweatpants, my dad went to try to buy a shovel and a mini pick axe. Guess what? We didn’t get out of the store with any of those. Why? Because the employees were somewhere over the rainbow. One employee was helping a customer 1 ahead in line and she finally finished after something like 10 minutes. And then, she got a «call» and had to leave. At that point there was one more cash register that would take about another 10 – 15 minutes. So yep, there’s Sears for you.

Horrible costumer service.
Very rude.
Asked a cashier politely if she could find anyone available for shoes, she said «I’m helping a customer» and ignored me.
Didn’t know picking up the phone to ask to assist other costumers was such a hassle.
Keep in mind I wasn’t the only one who needed assistance. There were other people in the shoe department who where just as clueless too.
I’ve worked in costumer service jobs as well.
You don’t bluntly tell costumers off like that.
Regardless of what you’re doing you call and ask for assistance. It’s not making you stop what you’re doing, it’s not taking time away from you. You don’t even have to leave the station.

This review is not for the store Sears as a whole, but more for the services it offers on the second floor. They have a watch and jewelry repair center upstairs and the man who works there works wonders! I always bring my Tag Huerer watch there to get the battery replaced because I know it’s a divers watch and you need to make sure it’s tightly closed. Today the man working there told me that the entire watch needed to be cleaned inside and out which I know is true because I’ve had the watch for 10 years. I then asked him to change the battery in my Michelle watch and he did that promptly. My Tag will be ready to be picked up tomorrow, so there’s less than a one-​day turnaround and it’s $ 50 including the battery which is a small price to pay for getting my watch cleaned! The battery for the Michelle watch was $ 20 which was another great deal. This guy really knows what he’s doing and I highly recommend him to all who are looking for an honest, hard-​working person who knows watches and gives you batteries and repairs and cleaning at a reasonable price!

Purchased two appliance warranties. Refrigerator has had four repairs in past year, now has died completely. Sears service tells me I have to wait 16 DAYS for a service visit to declare the appliance dead. until then what do I do? Will Sears reimburse me for meals out until they saunter by to check out the dead refrigerator under warranty? No. Hopefully they will reimburse me for the spoiled food; but not for the 16 day wait for the privilege of a repairman that can’t narrow his visitation time to less than 4 hours.

Like most Sears, the atmosphere isn’t why you shop there. It can be stifling and dreary inside this box store with its dingy beige walls and fluorescent lighting. Ignoring all that, one can find a good bargain here on shoes and men’s clothing. I usually get a pair of running shoes for under thirty while snatching up another boot or heel on the clearance for under twenty each. Today I bought a cute pair of snow boots for 19.99 and walking laceless shoes for 24.99 on sale (normally $ 54). Add a comfy Star Wars tshirt for ten bucks and two Giant’s jerseys for under thirty each, I walked out of here feeling like I got a deal. Add to it my Sears reward dollars, and everything came out under 100.
In general, the workers here are helpful. Some women’s clothing is cute and affordable. I shop for my husband’s jeans and work shirts here. There tends to be a lot of sales in the men’s section. I don’t like to shop in their appliance section as the commission sharks make that area feel like I am prey being hunted. Their bedding department is hit and miss, but I do enjoy their bags and luggage selection. Overall, it’s a decent store.

OK. So it was Black Friday and we needed to replace the washer and gas dryer (which was shutting off by itself and never got fixed). Sears had a fabulous sale going on so we caved. Two muppets showed up a couple of weeks later to «install» them. A week of headaches ensued. My stepson came to visit for a few days and as the units are located in the master bathroom we closed the door for extra privacy. The headaches continued — only at night — so one night I decided to get up for a glass of water. When I went back to the bedroom it smelled really strongly of GAS! I didn’t waste any time calling Sears. PG&E came out in 10 minutes and discovered that the gas hose to the dryer was only hand tightened! Headaches at night are gone. Who are they hiring???

I purchased a full size mattress and box spring from Sears. The delivery confirmation sent to my email said: full size mattress and queen box spring. I called to fix the mistake and they still delivered a queen box spring. I called to complain and Sears said they would deliver a full size box spring and pick up the incorrectly sent item 1.5 weeks later. I get a second delivery confirmation, they are still shipping the wrong item. When I call to request a refund and cancel my order, they bounce me around because apparently Sears online and the Sears store is different. The queen box spring is still sitting in my house. Complete and utter nightmare; will never purchase through this company again.

Great deals could use some more brand variety but prices are great so is the service. I recomend for tools over home depots prices any day

Electronics dept is no stocked and looks like it’s going out of business. Associates are not properly trained on register operation. No holiday feeling. Boo Sears

The super-​cheery weather girl on the local TV station announced that we would be having our first impressive heat wave here in the Bay Area come Monday.
Click-​click, wouldn’t you know it — the big fan I had put by my window to combat these pesky heat spells had died. That’s okay, Novato Target is close to where I work and they would have a good selection, right? Oh, wait, no they only had ONE fan in stock — in July — in Novato — uhhhh… don’t get me started.
Where else? Oh yeah — Sears! I had forgotten about them! Apparently the rest of the United States of America has as well. Definitely PLENTY of parking on a Saturday afternoon — heck — for a fun game see if you can park your car in such a manner that might take up 5 spaces (think, think, think — there’s a way!).
Inside, hardly an employee or customer to be seen — an exception being an unattended child playing on an elliptical machine guaranteed to never be sold. I found the fan much faster than I could find a register or employee — wait, wait — there’s one! I hand him my fan and he goes «you have to go back to hardware!».
Oh, okay. Whatever. I’ll take one more trip around this gigantic tomb to soak in the nostalgia before (hopefully) a wrecking ball takes the place down. Ah, there it is — the hardware counter, where I was offered a $ 4 warranty protection plan on my $ 19 fan. Ummmmmm. Hmmmmmm. No?
Outside, I took one look back. I had better get a picture of this. Sadly, things have changed drastically in the last 15 years. America just doesn’t shop at places like this unless it’s a last-​minute item like a fan during a heatwave. The rest of it can be purchased at
or likely cheaper at Amazon. You can also witness evidence of this «anchor» tenant no longer pulling in business by taking a quick stroll through the food court next door. It limps on life support with half of its businesses now shuttered for good.
I used to remember going to The Mall in the 1980’s was totally rad. Now going there to buy a fan just blows!

A couple of months ago, my boyfriend and I stopped into Sears to check out mattresses. A very friendly man named Frank came over and started helping us.
My boyfriend and I weren’t planning on buying a mattress just yet, but were starting to look.
Frank is SO friendly and SO knowledgeable. He does NOT push anything on you.
Just the other day, we went back to look at mattresses again, being ready to buy. Frank was there again to help!
My boyfriend and I thought we had found the one, but wanted to sleep on the decision. No pun intended. ;)
Again. Frank didn’t push anything on us at all. We told him what we liked and didn’t like, as well as our price range.
Last night, my boyfriend and I made the purchase. Frank showed us a couple of mattresses we hadn’t tested out previously, and we ended up buying one of those.
This review is about Frank. He’s absolutely wonderful. SO HELPFUL. Seriously. He’s so great. I wish I needed another mattress so I could work with him again. He really goes out of his way to make sure you, the customer, get exactly what you want in a mattress.
Every salesman should take tips from him. He’s sooooooooooo great!!!

Bought a fridge from this desolate place against my better judgement and boy do I regret it. They came into my new home with the most unprofessional delivery people who looked and acted like thugs from the east bay, and they totally caused damage to my walls. Didn’t know what they were doing, amateurs. So I filed a claim to get reimbursed for the damage they caused (ruined walls, ruined hardwood floors), and Sears won’t do anything about it. Will be filing a lawsuit. This place ought to be shut down for good.
Returned the fridge and bought one from Home Depot — MUCH better service, professional delivery, no damage caused. Unbelievable.

I went to Sears yesterday and their customers service was horrible, I noticed employees on their cell phone, I asked people for help to find things and most of them acted like they couldn’t hear me, others just pointed in the direction of any items, we approached a man who said he was the manager to find things he was the only person there who explained where things were, I noticed that carcasion customers were immediately approached for help even some who just walked in and were standing right next to us, we asked for the store manager no one would tell us who he is or where to find him, racist store and horrible customer service

I bought a Bosch dish washer. Great product, and Sears has a good price. BUT the installation was a nightmare. First attempt at installation, the product had been dropped and damaged in shipping. A reorder took over a week. Second effort to install, I waited half a day only to get a call to tell me they would come on monday.
Third attempt to install, two guys showed up and discovered that they had installed our special order ADA dishwasher at the previous house. They had to go to that house and uninstall our dishwasher. They returned installed it, and turned it on. Water sprayed all over the hardwood floors. They tightened it up and left. I turned on the dishwasher only to find it still leaking. The fourth installer, Juan, was a pro and fixed everything. It took 2 full days of my time away from work to wait for installers. No dishwasher for 4 weeks. Sears should fire Phoenix, the installers, who reminded me of the Three Stooges — scary. You are better off buying from a smaller shop who cares about quality service staff.

I am dropping this down to 1 star and not because I am passionately mad right now but because «you outta know».
When the first washer was defective we waited 2 weeks for replacement. The washer was installed by individuals who represented themselves as «Sears» employees. Later I learned that it wasn’t Sears nor did they know how to properly install the machine and this includes damaging flooring as it is installed.
As The second washing machine ran a full cycle it exploded damaging the following (note I only listed a brief snapshot of the items: THE CARPET (up and down stairs in hallways, and multiple rooms, padding, subfloor, frame, whatever else resides between the second floor and the ceiling downstairs, the office furniture, the ac outlets (or I assume they are damaged since water flowed out of them), and the list goes on…
The clean up effort only resulted in more discoveries of damage to property included all of our paper, envelopes, stamps, stationary, ceiling, etc. these items add up.
In all we had damage that we know about to the upstairs hall, flooring, office, electrical, ceilings, playroom, paint, and some pricey workout equipment and our Comcast suddenly ceased to function properly. Now dealing with Comcast is punitive in itself.
The material items can be dealt with. The worst part included the delivery folks taking two weeks to deliver machine #two but only one day to pick up the one they installed incorrectly and resulted in tremendous damage. The delivery guys finished our interaction with them by refusing to help get the old dryer put back in the house although they gladly took it down and took the washer out.
On a side note they wlnenefited multiple times on our working washer as they could have resold it or tore it apart and sold the metals inside for a nice amount. Must be nice to get paid double on everything you do.
The phone calls to report the claim were infuriating as no one would admit they were liable for a defective machine or faulty installation. Sears said they weren’t responsible because although we paid for delivery and bought the machines from them they couldn’t even help us get contact information for those delivery folk who we believed worked for Sears and surprisingly kept getting out on hold during our 2 hour call.
Sears accepted zero responsibility.
The delivery company started to deny responsibility but after several hours of conversation, negligent and misrepresentation of work performed, evidence via photos of the damage and a visit from a manager THEY FINALLY EMAILED DAYS AFTER PROMISING THEY WOULD «LET US KNOW» THAT THEY WOULD PAY FOR REPAIRS. They did let us now had we waited much longer (we are talking just a few days since getting the new machine that we would not have been reimbursed for or loss).
THE REPAIRS ARE EXTENSIVE. WHILE I SHOULD BE GRATEFUL THEY’RE GOING TO PAY FOR REPAIRS THEY WILL NOT DO THEM SO FOR THE NEXT HOWEVER LONG OUR HOUSE WILL BE UNDER CONSTRUCTION AND «AN ADULT WILL NEED TO BE PRESENT» AS CONTRACTORS COME AND GO.
There is no reason this should have happened (2 defective machines and installations) when you spend more than a few grand oN A «highly recommended product» and pay a hefty price for «proper» installation, delivery and removal (note they double their money here by selling refurbished machines or the copper inside.
This experience is far from over and until repairs are complete and the check clears the stars will remain at one.
Note: if you buy anything from Sears and have a delivery company install make sure you take photos before and after. This saved us, I think. No gratuity or offers of a cold beverage helped settle this. It was a fight all the way and a lesson that Sears doesn’t stand by its people, contractors or not they hired the company, nor do they accept responsibility and help make things right when things go wrong. And your sales person — they will hide anytime you walk through the store or call as they don’t want to deal with a «closed sale». Commission warned, client forgotten.

Sales associates were so rude! I wanted to purchase a vacuum and I asked for help and they just ignored me! They continued talking about their party! Did I mention it was a group of three sales associates?
The cashier was also rude and had no clue what she was doing!
I’m never purchasing here again!

I went in to return an item, service was efficient and friendly so I meandered .
Well the Jewelry department was having a terrific sale and the two young women running it were amazing it was crowded and they have as much sparkle as the precious metals. Went to let the manager know of their sales prowess.
LATER I witnessed the manager taking a call and personally assuring that an item was in stock. Clearly they all take pride in their work,
If you are in the market for sporting equipment this is the bomdiggity.
I almost bought a set of tools the prices were so inviting. Price overall amazing.
Enjoyed the feel of the place old school in design and pricing
Thought of the song Money For Nothing by Dire Straits as I traipsed through electronics .
SEAR is retrocool.

They have no idea of what they are doing!
11/​05/​2014 I went to drop it of a vacuum for repair at the San Rafael location, they said that I would have to drop it of at UPS to go to the repair center in Tennessee.
I been calling… and the only thing they told me was The vacuum its no where to be found!!! go write a lost item claim.

Classic poor service from Sears.
Needed a basic dishwasher
–Went to Sears, and sales person kept trying to upsell
–After postponing install multiple times, found THEY DON’T EVER INSTALL IN NOVATO (was never told when it was purchased)
–Asked for a refund, which was only given for the price of the dishwasher, but not the installation fees.
–Called, and had to talk to multiple people who all seemed irritated to be talking to me
To their credit, manager finally did agree to give me the rest of the refund.
Just unnecessary drama with unpleasant people.

ALL three of these stars goes to the Associate Helena. She was patient and pleasant and did not lose her cool not one time even though my transaction and the one before me and the one after me were 5 star challenges ! I find the clothing prices random and difficult to understand. I got 2 pack boxers that were marked at 14.99 but were really $ 4.99. I would have bought more if the prices and signage were correct. The registers are archaic and are in DESPERATE need of replacing. With EVERY OTHER place out there up to date BUT them it is a little disturbing. But anyhow Helena was amazing. So thank you Sears for that.