Macy’s

Ive been in here several times, today i went to the shoe dept, it was a mad house. Daniel was very helpful& had it togeher even though he was ringing people up and running back and forth to the back for shoes. Thank you Daniel for making it a breeze today!

Five stars for excellent customer service from Matthew in the shoe department. He was patient and so helpful even with the surrounding chaos and mess that comes with thanksgiving weekend shopping. Also, thanks to the associate in the juniors department for honoring the % discount displayed on the sign, when my jacket was misplaced on that rack.
Minus one star for the lack of clothing in the juniors /​women’s department. Sears currently has better style /​selection than this store! (Go figure?!)

My elderly mother & I came into Macy’s today to look for luggage. The sign at the first floor said Luggage was on third floor (I’ll post the photo). Up 2 escalators we went & didn’t see it. I asked the lady who said it had been moved to the first floor by men’s. I told her about the sign & she said they are moving things around. I said– well how about you just put a piece of tape over the sign? Nope– not her job. I realize it’s not the worst thing to ever happen– but they obviously could care less that it was really difficult for us. Goodbye Macy’s forever

This store is terrible! I avoid coming in at all costs. It is dirty, disorganized, and full of unhelpful and unfriendly employees.
I had a gift card so I begrudgingly came in to use it, and found a ring set in the jewelry department. Two sales people were talking with each other at the watch counter, look my direction as I’m obviously waiting to check out, and blatantly ignore me and return to their conversation. Are you serious Macy’s?! I am trying to spend money with you and you won’t even let me! So I walk over to them to be rung up, and one of them (obviously annoyed) checks me out and throws the bag across the counter to me… THANKS.
On another note, a relative purchased a Pyrex set from Macy’s for me and my husband and each time the item has been delivered to our house it’s arrived broken. This has happened THREE TIMES.
Macy’s, you seriously suck.

I have shopped this store a few times and know that it has fantastic deals and some people who work there. So if I were to base my entire review off just today then there would be even less stars. I went in looking for a coffee pot. I started at the mall entrance of the store and worked my way through to the up stairs passing several Associates. One out of all of them smiled. None of them said hi or offered assistance. Upstairs in the small electronics there was one Associate and yes she had a couple customers around but she did not a knowledge my existence. I tried to get her attention to ask for assistance and she seemed to be preoccupied with everything but me. Like I said good thing I have had better experiences to even out the stars.

This review is specifically about the bra section and Elizabeth! Maybe it’s called intimate Apparel. I went there after doing an online bra fitting by entering my measurements and doing some research about brands. By the time I got there I had forgotten the name of the brand I wanted to look at. Elizabeth greeted me right away, and knew exactly which brand I was talking about by what little I could tell her. She had tons of knowledge about all the brands and was able to tell me which are best for the size I need, which won’t have it, where the sale items were that would interest me, where they weren’t, and some interesting stuff about the color selections available. After trying some on, I learned the size I need is slightly different from the online answer I got, and she was very knowledgeable about why, and she had a tape measure and offered to do a fitting for me. I have always found shopping for clothes to be kind of a drag, and especially bras, and I am surprised and happy about how easy and successful this was. She was also funny and nice and interesting.

Sean at the shoe department was very helpful it’s nice to have people that help other people.

Terrible experience in petite and womens clothing. Clothing was strewn on floor, shelves with tops were covered in unfolded wear and moving clothing racks were placed all over the floor. Not coming back here any time soon.

This is literally the worst Macy’s I’ve ever been to, ever.
There is no selection of anything — no dresses, no skirts, no pants. I could only find junior’s and plus size sections, and when I asked about the «average» section it was only half a room. Racks were picked through, and there wasn’t much of anything left.
Nobody was attending to the dressing room, so it was a hot mess — annoying line, messy, clothes everywhere, broken doors that don’t lock, bleh.
Places like this make the chore of shopping that much more awful-​er.
Skip it.

Poor selection and clothing on the floor below the floor racks. No one picking up the item. This was a level of sloppiness that I did not expect nor have I experienced in any Macy’s I’ve shopped at.
I had a 25% off coupon but couldn’t find anything decent to buy here. I’ll wait for my travel home to find use for my coupon. I don’t need to return to this store-it’s a waste of time

I must write about this Macy’s store. I used to live in Marin and would always shop this Macy’s when I needed to shop for clothes or Origins products. The staff are always friendly and ready to assist. Thank you so much it does make a difference! I really appreciate great service and really love this Macy’s store.

I shop at Northgate Mall fairly regularly for holidays and wardrobe enhancers for special occasions. Macy’s has yet to disappoint here on the sales and selections they carry. True, there are the few cashiers that drive one nuts with their over-​exertion of pushing Macy Card applications (something, unfortunately, that is standard for all employees to ask), but the rest tend to be friendly and warm. I like that I can always walk out with something that is cute, fits me well, and usually comes under 15 bucks. True, I may be a thrifty shopper, but who doesn’t like a good deal? They always have coupons and rarely are out of stock of anything advertised. I will continue enjoying my shopping experience here.

One day sale! Hurry. What’s not to like? It’s a good store to get your stuff. The after holiday sales can save you tons of loot. Shop smart and use their newspaper coupons to find what you need. Shop smarter not harder.

The woman’s shoe department was a total mess. The service was horrible. They said they would go find a shoe in the back but then helped a customer that went up to her after me. A disgrace.

The in-​store staff was polite, friendly and helpful. This review is for how they handle customer service for defective furniture.
I bought a sofa less than two years ago from this location. Last week, the frame cracked. I’m a regular-​sized guy and I’m the only person that’s been using the sofa, so it’s definitely a defective or poorly-​constructed frame.
I called customer service to get my warranty serviced and the sofa replaced. Apparently they first have to send a technician out to inspect the sofa. As of 9/​19, they’re saying the soonest they can get a tech out to inspect the sofa is ¹⁰⁄₂₂. So they want me to sit on a broken couch for over a month before even taking a look at it. If I had known I would have to sit on broken furniture for more than a month, I would never have bought furniture from here.
I recommend not buying any furniture from here due to the terrible customer service in the event of a problem. Make sure you ask any store you are considering purchasing furniture from about their customer service policy and time, because this is entirely unacceptable.

**This review is from about a year ago, but still on my mind, so I shall finish it now!**
Really Macy’s? This location is a disgrace. I went here to drop a bunch of money on starting a bran new bra collection. Went in to lingerie to get fitted. Easy procedure takes 1 min. really, even though some one usually would help you find your size and assist you, I didn’t even need all that I just simply wanted to be fitted.
There was 2 ladies working at the register and the only two i saw in the whole department, and they were so rude! They seemed to be bitching at each other about how one was supposed to be getting off and the other was supposed to be going on break. OK? They shue me back to the dressing room and I stand there for a while awkwardly. One of the ladies comes back and I ask her again very nicely if she could fit me. She’s hella flustered rushing around and angrily tells me «ITS MY BREAK TIME AND IM LATE TO BREAK!» … Oh Immmm sorry I was not aware, nor am I responsible for your department being so understaffed you don’t have enough hands to help myself and about 2 other women roaming around in this huge department. Its not a reason to be rude to customers or make customers feel bad for asking you for assistance which is your job! Keep it professional Macy’s! I sure hope they’ve made some changes since then because I have not returned since and don’t plan on it! I prefer a different stores now, I have higher expectations of stores like Macy’s!

Let me say this review was going to be 1 star. After shopping today with little help from any staff? Are there sales people working? Or just cashiers? Upon checking out I was given some of the rudest service I have ever experienced. I was told I couldn’t use the WOW savings pass when I clearly could. Rolling eyes, huge attitude. I ended up purchasing and leaving the store a little angry.
When I returned home I called to let someone know about my experience. Anjelica answered and saved the day. She was beyond courteous and fixed my transaction. She deserves a promotion, or better yet a job at Nordstroms.

Fantastic guy working in the luggage department. So incredibly helpful and knowledgeable!

I agree completely with Mindy S. (review dated 6÷04÷2013). This store is not only a mess, but it has gone downhill as well. Unclean. Disorganized. Cluttered. With salespeople (HA!) who rarely leave their little «Customer Service» corrals to actually work on the sales floor cleaning, or straightening or folding or, GAWD FORBID, greeting or helping customers. The Mens’ Dept., is completely disorganized. Nothing in size order. NOTHING. Clothes on the floor. Broken hangers with incorrect sizes on them. Tags completely missing or, when present, not matching the actual garment. And yet they still expect me to wade through this mess and pay $ 200 for a pair of slacks. Amazing.
The branded departments (e.g., Polo, etc.) are a joke. It’s a shock that companies such as Ralph Lauren would allow their brands to be tainted by association.
Also in the Mens’ Dept., a huge self-​serve kiosk dispensing Apple products. At least I think it was Apple products because the interior of the glass case was not lit… could barely see anything inside. Kiosk is wedged between clothing racks. Figured it was out of service or being stored. No, it’s supposedly up and running (well, the LCD screen worked… barely). What Brainiac came up with this as a selling idea? It’s very clear that the kiosk is not meant to actually SELL anything effectively but is something that Macy’s is charging Apple rent for the placement on their selling floor. And I use the term «selling floor» gratuitously; it is FAR, FAR from that. Actually, Macy’s might think it’s a «selling floor» but it’s most certainly NOT a «buying floor.»
And Macy’s management all scratch their collective heads and wonder why their business is off. Right here, Macy’s: customer talking to you! I left the store without buying anything and promptly spent over $ 500 elsewhere. And then I realized: every single time I’ve been in this Macy’s in the last year: I’ve left the store without buying anything. Albert Einstein: «Insanity: doing the same thing over and over again and expecting different results.»
For being a major department store in the only enclosed mall in a very wealthy county, this store is an embarrassment. And by that, I mean an embarrassment for me to be seen shopping there.

I have to say, I prefer Nordstrom to Macy’s, but sometimes I stop here anyway. Honestly, the thing that bothers me the most is how hot it is inside. I like to shop in a relatively moderate environment, but every time I go to this Macy’s, I leave before looking at too much just to get some cool air! It doesn’t even matter what season you go, it’s always warm in here. A nice selection of items, but not as good as the Macy’s in Corte Madera.