Rocky River Grill

Over priced for how poor the food is. Go down the street to center point station rather than waste time and money here

It has good waitresse’s and waiter’s.The food is good but I must admit I expected a wow factor. A very simple menu wish there was more selection. Loved the dipped. It would go much better with really good small bread than chips. Just expected better. Again, it’s good but not the best compared to going
convenient. Oh, it is pricey but you expect that.

I travel a lot and I’ve never been to a hotel restaurant that has performed this poorly. When we arrived the hostess took us to a table. And once we sat down we saw all the stains on the chairs. Our water glasses had stains on the bottom. The carpet was discussing. The décor is terrible. First glance at the menu. They did not have a proper drink menu for the bar. I would like to know what I’m getting. And the food prices are ridiculous!!! And if it wasn’t for the sever I would have left after the first bit of the pre made food. So half way through the meal I’m guessing it was the manager asking how our service has been. First off I couldn’t understand a word he was saying. Second I don’t understand why they would have him as a spokesman for the restaurant. He seemed very rude. For a four star hotel I think it’s time to get your restaurant in order. Worse place ever!!!

Here now, waited 43 minutes for water and have been here for an hour and 20 minutes waiting on food…

Ate only appetizers. The wings were good. Queso was okay. Easy when you don’t want to get out of the hotel.

I never write reviews, but absolutely had to for this place. We had my daughter’s graduation dinner there Dec 2014. I can’t say enough wonderful things about the courtesy in planning, the room was perfect, deco was classy, chairs were super comfy, service was outstanding and food was fabulous (my parents said the salmon surpassed their favorite restaurant in Houston). They even made personalized menus congratulating her on her graduation and let us bring in dessert (and gave the graduate a special dessert as well!) We got there much earlier than planned but they were still very accommodating. I’d give them 10 stars if I could and thank them so much for making a once-​in-​a-​lifetime evening even happier than we ever dreamed. THANKS!

We ate at Rocky River Grill while staying at the Embassy Suites because we were too tired to look for a place to eat outside of the hotel, and after eating here I think the convenience is the only compelling factor. The prices were rather high and the food was just «edible,» as one of my dining partners accurately stated. I’m pretty sure the oranges on my salad were canned and just tasted awful, and the other people I ate with had similar complaints about the freshness and tastiness of their meals as well. I’m sure there are a couple of solid things on the menu but I don’t think we found any of them. I also ordered an iced tea which was not good at all and there was still a price sticker on my glass which made me wonder if it had been washed (?) so that was kind of off-​putting as well. The bottom line is that it’s still hotel food, but the ambience was nice and the space was clean, and let’s be honest: when you’re tired and in your hotel after a day of traveling or working you don’t really mind what you’re eating as long as it’s edible, which this was.

It’s unprecedented for me to post a higher rating for a business (understanding that the more recent one supersedes the original) within a day or two of my original post, but — as the old saying goes — there’s a first time for everything.
Yesterday I fired off an e-​mail to Tom Pugh, the GM of Embassy Suites San Marcos, outlining my absurdly infuriating experience trying to make reservations for Thanksgiving. Today — Saturday — I received the following message from him:
«Thank you for sharing your comments on your Thanksgiving experience with us. I will share your kudos on the food and service with our team. Additionally, we will come up with a way to fix the problems you experienced in making reservations. I apologize for the frustrating experience.
We value your feedback and your business. We look forward to serving you again and please let me know if I can ever be of assistance to you.»
As an experienced critic of everything from restaurants to public servants (and yes: I do, indeed, write scathing letters when occasion warrants), I was astonished to receive such cogent acknowledgment — particularly in such a short period of time!
[And an «aside» to any managers — or management majors who might be reading this: THIS is the proper way to address customer complaints!]