Nissan of San Marcos

Paid in full for a used car last Saturday, dealership agreed to fix the motor of the windows, and would call us back when the car was ready. 4 days later we received a call saying the part had not arrived but we could come pick up the car and they would be contacting us whenever the parts arrived. We were suspicious of this tactic so we said no, we would pick up the car when it was fixed. 2 days later we received a call saying they were no longer going to fix it, as they discovered the part was too expensive, This seems like swindling to me, even after they had it written on paper that they owed us the fix.

Had a great experience after being recommend this place by a co-​worker. Called ahead to ask if they would price match as I was headed to San Antonio and they were closer. Said they could work something out. I brought my price match and they matched it. They pushed their options initially but after declining them, we came to an agreement. They tried to push the warranty as well, but not down my throat. Got a great price for the car I wanted and so far have been quite satisfied with everything. No run around or sleazy tactics that I dealt with at another Nissan dealership.

Best experience ever! Randolph Peck helped me out so much and made my experience so painless and fast! I’m in love with my new car! Thank you Nissan San Marcos for making this happen!

My wife and I were looking for a car and really frustrated because none of the previous dealerships were willing to negotiate price. Nissan of San Marcos accepted our initial offer, no questions asked, and got us out the lot in a very quick and friendly matter.
David Romero was personable and easy to talk to, and Thaddeus Watkins was really friendly as he went through the paperwork and finances with us.
This place definitely exceeded our expectations and we will be recommending them to friends in the future.

Beware of SECURITY+PLUS contract (aka Extended Warranty)!!! Nissan San Marcos Finance guy Jasetin must have been desperate to meet a sales quota, I have him recorded telling me the service contract «would increase my monthly car payment by ONLY $ 20» ~but in reality it was $ 43. Either I was too trusting or intoxicated by new car fumes cause I failed to ask questions and do my own calculations that would have exposed his shenanigans. Adding to the list of creepy, take a look at the contract (see photo) the ink is so faint, tell me can you read the number printed in the box VSC purchase price? And that’s not the only thing unclear, he also failed to disclose the cost of extended warranty $ 2,700 would be ADDED into the vehicle purchase price, so with financing (depending on individual rate) the ext warranty will cost more than $ 5,000.00. A big chunk of change for a measly 60,000mi (cause they know most problems show up after 60k). The final insult came when I tried to cancel the contract, I was reassured several times that I could «simply cancel anytime». But in reality it took a month of phone calls, emails and faxes in order to jump through Nissan’s flaming hoops of making it difficult. Be prepared to drive to dealership to certify your mileage and request a letter from your leinholder and numerous calls, emails, and faxes to a case manager in oder to «finalize» the cancelation process AFTER you pay a cancelation fee. Just know Nissan of San Marcos you may have succeeded in closing one small deal or meeting some short term warranty quota, but in the end your not calculating the loss of all future sales and referrals, and a whole lot of trust!

Just bought my second car from Eddie Martinez. He’s very friendly and goes above and beyond to provide the best service. I’ve had two great experiences at this Nissan because of Eddie and I will make the drive back anytime because of that.

Tom Hosltaw and the crew are as good as it gets. The service is outstanding, and I am thrilled with my new-​to-​me Nissan Sentra.

We had a horrible experience with Clay Cooley Nissan and thier blatant lack of professionalism. This drove us to give Nissan of San Marcos a try. Dave Fugate provided us with an exceptional experience and 2 great deals on 2 separate cars and has earned Nissan Of San Marcos life long customers.

Just bought a new SUV from Nissan, Kraig S. and Mike C. helped me with the transaction, amazing service received from them, actually from all the employees.
They let me test drive the SUV for a couple of days, and detailed it and filled the thank.
Great service, we will be back next time we are on the market for a car.

I went to a few dealerships before I came across this place. As soon as I pulled up, parked, and took about 10 steps away from my vehicle, I was approached by a sales man named, Ryan Johnson. Now, this man was honest to me from the start. I HIGHLY recommend going to him. I know that may sound weird saying I trusted a salesman, but he truly made me feel comfortable. I told him what I was looking for in regards to price, style, etc., and he respected and didn’t push me toward something I didn’t want. The vehicle I wanted had a slight scent of cigarette smoke, and he made the cleaning crew keep it over night, and when I saw it again the next morning, I could BARELY smell the smoke. I was honestly very impressed. He went above and beyond what I would expect a salesman to do. I purchased a car from Mr. Ryan Johnson that day, and it was a great decision!

Best experience buying a car I have ever had.

Stopped in to look as a new car since my old car had just broke down. Jesse Martinez walked out to meet me immediately after I parked. He was very kind and wanted to know my exact needs and wants prior to showing me any cars. He was patient as I drove 3 different cars, and decided to take off some features after the price was a bit to high for my budget. Jesse actually took me to the back and found me the Exact car I wanted with all the features and at a price that was within my budget!
The team is really awesome as they were able to get me 0.0% financing while also taking my broken auto off my hands without me having to put hundreds of dollars into it just to get it working.
Hope came out and was very friendly and helpful with setting me up for follow-​on maintenance/​oil change. She also said to come by any time if I have questions. Her and Jesse have been very helpful! I understand this dealership is small and just purchased by a new owner. Highly recommend you check them out for your auto needs.

This review is for the sales side of the business.
I heard one of their ads on local San Antonio radio for a price on an Altima I almost couldn’t believe. I called expecting to hear it was on demo vehicles (couple thousand miles) but Brian the salesman assured me they were all new and there was no catch. On the lot they had quite a few they were offering the special on and I was able to pick the color I wanted. There was no hidden fees in the itemized breakdown and yes, finance did try to sell me gap and an extended warranty, but they all do that now. Very happy with my purchase. My salesman Brian Crum was well spoken and answered all of my questions. Would recommend.

Recently purchased a used Nissan Frontier from Nissan of San Marcos. There were several aftermarket items added to the truck as part of the purchase. The whole experience, from the purchase negotiation to final delivery was one of the most pleasant experiences I’ve had buying a car, and I didn’t «pleasant experience» and «buying a car could be used in the same sentence. There was no high pressure sales tactics from Dave the salesman, and Hope from customer service was top notch in helping me get the aftermarket items ordered and installed. Everyone was extremely helpful and made sure I was happy through the whole process. I’ll most definitely recommend this dealership to friends and family looking for a new or used car.

First time car buyer here. I have used Nissan of San Marcos for all of my service work on my old 2005 Sentra, but I wasn’t going to buy my car here. I was planning on shopping/​test driving in San Marcos where I currently live, but using the Nissan salesman in Houston that my parents have used for years. That was the plan until I met Ryan Johnson at Nissan of San Marcos.
I told him what I was looking for and what I wanted to spend, but made sure he knew that I was NOT buying a car from him. 3 days later… I walked out of the dealership with the keys to my first car in my hand. Over the course of those 3 days he showed me cars right at, above, and below my budget. He worked with my desire for something in my budget but still cool enough to show off and be comfortable in. He let me ask all the questions I could ever think of and was honest, not pushy, and super patient with me. The car I fell in love with a pre-​owned vehicle that hadn’t even been at the dealership 24 hours. Ryan and Thaddeus were able to get my car detailed, inspected & certified, and ready to roll by the time I arrived the next day to finish the deal. Jaseton in finance got me a crazy awesome interest rate and helped me understand all of the legal paperwork that goes behind a car deal.
As a first time car buyer, they had every opportunity to take advantage of me. They could’ve pushed me into a car that was too expensive for me or coerced me into an impulse buy or just ignored me for being young and inexperienced. Ryan, Thaddeus, and Jaseton did the complete opposite. They took the time to explain everything to me, they were honest with me, and they were respectful of my boundaries regarding price and budget. Keep in mind they didn’t just automatically get my business, as stated above. They EARNED my business, which I believe is super important. They all went above and beyond in more ways than I could even list off here, found me a SUPER great deal on an amazing car, and taught me an important life lesson about large purchases such as cars. I’m so thankful for these guys and they made my first car buying experience so easy and pressure free. I walked away saying «I don’t know why people hate buying cars so much…» because my experience was so enjoyable and smooth. Thanks Nissan of San Marcos for making my first big purchase as a ‘real’ adult such a breeze!

Best buying experience ever with a car dealership. Kraig and his team were awesome! Will buy from them again!

The* good* recently need a new car for my wife so we shopped at nissan san marcos for the make and model she had in mind. the salesman (brian thomson) they call themselves product specialists was the classic well trained knowledgeable salesperson we all like to deal with. he found us the style /​color. extras, etc that we asked for within minutes answered all our questions and spoke about the nuances that came with that model was not at all pushy we discussed price got as many discounts .and more of the sticker price that we could and came to a price reasonable to both the dealership and us SHOOK HANDS ON IT .ITS A DEAL
Going into the office to take care of the paperwork is where the * bad * started
after filling in the details brian was told we need to talk to the finance officer before finalizing the sale. i informed him we had financing set up throu our bank and there was no need to talk to anybody, told the financial guy we had a firm commitment from our credit union for 1.8% interest up to and more than the cost of the car we were given a phamphet and he explained a insurance policy that would cover dents, scratches, nicks 100% for a period of 5 years seems a good deal so i wrote a check for the amount .
after fuzzing with his computer for a while he came up with a 5 year loan at 3.5% i exclaimed how can 3,5% be better than 1,8% ??.end of conversation, he then remarked if you dont use our financing the car will cost you another $ 500 one of the discounts was for you to use of our bank
NO i replied no mention of financing was mentioned in the negotiations about the purchase of the vehicle the banter went on and on he repeating we all need to get paid for this transaction. SORRY NOT MY PROBLEM i finally said we pay what we agreed to with the product specialist of we walk what do you want???
/​we were given a bunch of papers with the car keys ** by this time it was time for the dealership to close we had got there about 5 pm** i noticed there was not any insurance policy with the papers so i asked about that it will be by mail from the insurance co in about 5 days was the answer .
6 working days later no policy in the mail when calling the dealership about this i was given differant answers each time at which time a RED FLAG appeared, from the conversation with the finance dude something was amiss i called the office written on the phamphet we were given MORE differant answers no its not 100% coverage only so many per claims per year and did not cover if paint loss WHF not what i was told
we had 30 days to return the policy for a refund so thats what i decided to do .
MORE b/​s from the dealership the refund has to come from the insurance co, was one, the lady who rights the checks isnt here today, was two .and so it went on finally after about 2 months we visited the dealership AGAIN and was handed a check for half the amount REASON there are 2 companies involved was the answer i got another lie .
to much time wasted time for stronger action contacted the salesperson informed him i was going to contact the* STATE ** and we went to the general manager with that information he * the general manager* came up with the other 50% of the cost of the policy and gave us a $ 100 gas card for our trouble. if you shop here have your financing arranged and steer clear of anybody who confesses to be a financial manager .
ive waited to post this to see if the automobile was up to expectations it is, and the product manger gave first class service during the sale and after, if it wasnt for him the dealership would get a zero for him and because the vehicle is satisfactory and it was purchased at a reasonable price i give it 3 stars

Great service from Reynaldo Zamora ! Took my Nissan Armada in because of an oil leak. Had it ready the same day! Above and beyond our expectation. Even changed our oil! Loaner cars are available also. We will take it back for any future needs.

Well it took awhile for the dealership to resolve the service problem. My friend bought a used car and within 24 hours realized there was a brake problem. So much for their «complimentary auto check».
I won’t go into the whole story, but the long and short of it is that while they tried the cheaper fixes (This being a very recent purchase it was on their nickle.) it was the expensive one which was needed. Now I don’t like to think I’m a cynic but if it had been on the customer’s nickle would they have found it sooner? Just wondering.

This will be a two stage review — as the experience at the dealership may or may not alter what is written.
Bought my wife a 2013 Juke from this dealership last year– sight unseen really.
She knew what she wanted, Brendan found me one online, and had it shifted to his dealership from the valley in a couple days.
Put down a sizable deposit, and then paid cash for the car and a 8 year warranty, top of the line, bumper to bumper.
So last week she is in Dripping at HEB and when she starts the car and turns on her AC, there is a horrible rattling noise that is coming from the blower motor, and causing the whole dashboard to vibrate,
She calls me and I tell her to turn it off — and we will take it in.
So we drop it off Sunday night — parked outside their lot on the access road because they have no where to leave cars after hours — stupid — and leave a note to fix the blower.
The next day a guy Alex calls me and tells me that they found a MOUSE in the blower housing, and because the part is not defective, they will not cover the repair at a cost of $ 300 plus tax — after a year ago spending over $ 2500 cash for a 8 year warranty — bumper to bumper GOLD PLUS– which obviously means nothing to this service department — because Nissan does not design a blower motor so that critters will stay out of them… that’s our fault and we have to pay… stay tuned. This review could go down to one star– or up to four– depending on what happens today when I go pick up the car.
Update — Half hour after posting this review got a call from the service department and was advised they have reconsidered their warranty issue and were sending to Nissan to pay for it, or eating it themselves.
Thank You San Marcos Nissan — your professionalism and attitude certainly changed when someone realized that I was a cash paying car buyer — with no haggling — and that we own local businesses and have a loud mouth — good or bad — when needed.
Thanks!