Prominence Apartment Complex

Great place–
Going to Jury trial against the Owner Next Month.
Seeking Harmed Tenants to come as witness for the Defense.
A Kind And Decent Man who just wants his money back for no right of quiet and enjoyment of premises.

Don’t move here unless you want to live next to a bunch of loud, drunk college students! Management will try to tell you they discourage the drunk college kid partiers, but all they want is your name on the dotted line. They do NOT take responsibility for anything. Our neighbors below us party until 2 or 3 in the morning almost every night, and the management doesn’t care. We have complained several times and were told to «call the police.» What? These punks break all the rules and we have to keep them in check because the management is too chicken to tell them to shut up? Why do we pay rent? Isn’t it suppose to be the management’s job to police their own tenants?

There now is a class action law suit against prominence for not giving back deposits and over charging. I recommend everyone looks into it that has been taken advantage of the news has contacted me a few times in regards to this and so have the lawyers in charge of the lawsuit

I have NOT been impressed with my experience at Prominence. After reading Unilocal reviews I still wasn’t disappointed and was considering moving into the community. Just because I believe that you should not always believe what you read. But. Let me tell you these people that complain are right!
I called in on Thursday to make an appointment for Friday to go look at the community before moving in. Yes! I say «moving in» because we were going to do the process online. But THANK GOD!!! I actually went in before completing the process.
Where do I begin.:
As soon as I walked in the lease consultants didn’t greet me at all. So I walked up to the one on the left and asked her if she could help me! All she asked was. «what kind of floor plan are you looking for?» I answered «2bed/​2bath» she said «ok» keep typing and asked for an ID grabbed some keys and started walking so I followed.
— She didn’t give me her name
— She didn’t ask me when I was planning to move in
— She didn’t ask me to follow her
She showed me the pool, resident room, gym and kitchen they have for cooking classes. She took me to a model unit. We walked up stairs and I walked around the apartment and she didn’t say a word and she stood by the kitchen counter the whole time. I did ask «if all the kitchens were that small?» She said «YES! Every unit looks the same!!» I asked a few questions about the unit and all I would get as answers would be «uh huh, yup, no.»
— I’ve gone to a few communities and the lease consultant that tour you around the community usually are on top of stuff, providing you with a lot of information, etc.
— Her answer to all units being the same. was funny due to the fact I’ve seen a few different models online.
We drove back to the leasing office. She gave me a paper with the unit information/​layout printed out. And said «you can do the process online when your move in date is getting close.» I asked her for my ID back said «Thank you for you time» and walked out very disappointed.
Seriously.
I’ve been working in customer service for 5 years. When I am not in the mood to deal with people I call off why? Because no one needs to deal with your bad attitude. If you don’t like your job then quit.

Overall, I enjoy living here. I did see 2 cockroaches on the day that I moved in, but haven’t seen any since. The sink broke on the 2^nd day, but luckily they fixed it. We have been having problems with other appliances and maintenance does take some time to fix it, which sucks. Other than that, i like it. No problems with management. I wish the gym was more maintained and up to date as there are a lot of people here that want to work out. I love security! LUIS is by far the sweetest and most helpful security guard here. He always is on the look out for people being here that shouldnt and just tries to be friendly when you come home.

Over priced for what you get, on an outdated apt. You do get nickel and dimed. Only reason I have stayed is for school district, and the pool is nice. But unheated. Only good a few months of the year. I am now month to month, and I was considering an option to stay, but they do not even give a discount for resigning a lease. I did try to contact them about changing apartments since my lease is expired. 2 months later, no response. Customer service here is horrible. The only helpful staff, has been the maintenance crew. So much for resident retention here. Time to give 30 day notice.

Left this guy a message, If he actually provides a numbers that goes to anyone that picks up, ill be shocked. I think hes just trying to save face tho. Will update when he responds again if ever.
Responded with a useless generic phone number which Noone answers. You must sue these people to get anywhere.
This guy’s GMAIL address sums up everything.

Where do I begin, from the outside everything looks nice and yes, there are plenty amenities. 1. They will charge you for EVERYTHING you can think of. We have a garage ATTACHED to our apt. but because the «computer system doesn’t recognize what is attached and what’s not» we have to pay an extra $ 40/​month for a «parking space».
2. My roommate signed a lease that allowed for TWO small pets. Two months later when I was added on as a roommate, they said, «Our new management says you can only have ONE pet.» They REFUSED to honor the lease we were signing under. Even though the lease we have both agreed to and signed says «two pets», we are TOLD we can only have one.
3. The security is completely useless. Yeah they’re friendly. Truthfully, they DO NOT handle ANY of the complaints when they are made. I personally talked to the security guard when an unmarked car was parked in my ASSIGNED spot that I PAY monthly for. He said, I’ll come check the situation out. We didn’t hear or see from him for FOUR hours, during which I called and left four messages because they ignored my calls. By 0430 when I was up for work, the car in question was STILL in my parking spot. Still no response from security.
4. Multiple times a week, my kitchen and living room REEK of cigarette smoke. To the point that I have had to LEAVE my house to catch my breath because it activates my severe asthma. When I called to address the issue and to have maintenance come look at it, they said there’s nothing they can do. When I said I that my doctor has recommended that I leave the apartment for another one because the issue has become hazardous to my health, they said you’ll incur multiple «lease break» fees.
5. Even if you have TWO or THREE people living in your house, you can only have ONE mailbox key and ONE pool key. Very inconvenient.
I seriously feel like they flood the office with mild mannered, attractive women just so they can offset all of the things that go wrong.

I don’t live here but I was interested. I left two messages about their craiglists ad and attempted another 3 calls. I don’t think anyone answers their phone in the leasing office. I tried to submit an appt and call back. Still no response.
I don’t live close by so I don’t want to go there and have no one at the office.
Very disappointed in the service.

I was here for ONE month and in that month I had to deal with a rat infestation, ant infestations, spider infestations, bed bugs, fleas and dog sh! t literally everywhere. This entire «luxury apartment complex» is anything BUT luxurious… it was built very cheaply and it is very hoodly. From the people at the very top to the ghetto ass unprofessional management at the very bottom this place is unbelievably mismanaged!!! Look closely when you take a tour ask them to take you to an actual apartment and look at the rapey hallways with no lights or fixtures coming off the walls or the thousands of deadbugs in the hallway fixtures or all the stucco broken everywhere… parking is a fucking joke and is mishandled and was an afterthought when the geniuses built this place… the show apartments and the leasing office are literally the only nice thing about this shit hole. Also be careful of the pool area they almost got it shut down multiple times for disgusting reasons along with safety issues. Did I mention this entire property smells of dog sh! t? Like the entire fucking property?! The people who live there walk there dogs and NEVER pick up after them so the entire property smells like your in a dogs A$$. Horrible place period… but then again you’re in San Marcos… not much to expect there to begin with.
Don’t forget to check the «not recommend «section below the tips section… SO MANY MORE NEGATIVE REVIEWS!

Just as a promised, I’m updating my review & it’s still 5 stars! We moved in over a week ago and we couldn’t be happier here. The move in process was easy, and the leasing team was understanding when we couldn’t pick up our keys at the time we had chosen, they made arrangements that worked for us.
The carpet is like clouds on my feet, so high quality and looks amazing. Doesn’t stain easy at all (my kids have had a few small spills and it came right up with just a cloth). Our place is huge, over 1400 sq feet and it feels to me like a house with the great amenities of apartment living (I actually prefer apartments over houses, they feel safe). Security is AMAZING! The guys working security are so nice and «chill» I invited a friend over recently and they called to make sure it was okay that she come through the gates (really awesome considering not just anyone can show up at your doorstep, safety first haha) I can’t hear my neighbors at all with my windows closed. Words cannot even describe how beautiful this house is! I love that when I open my windows up I can hear the grand clock from the college, it is so relaxing and beautiful. The complex itself is a little confusing, but I like it that way. My house feels tucked away from the rest of the world, like a retreat. I had an issue with my dishwasher and called to have maintenance come fix it, they were here within 10 minutes (I don’t know why people said it took months for maintenance to come in previous reviews) & the maintenance guy Ruben was so kind, we talked the entire time he was here. He even took the extra mile to show my 4 year old what he was doing to fix the machine. Makes me feel good that the guy coming to fix my house feels like a friend.
A+ on Prominence, really, we couldn’t have made a better decision. & with Ralph’s right across the street, I mean common, what’s better than sending your husband out for something and having him back in ten minutes or less hahaha. Highly recommend Prominence. I feel bad that people have downed this place so much! It’s wonderful!

Hy guys I won in court last week. Don’t let these assholes take your deposit when you move out. Take them to court you will win. I did. Waiting on them to pay the judgement they owe me… Still waiting it’s been a month. Good luck guys

I generally don’t write reviews on Apartment complexes until we move but after seeing all the negative reviews on here I had to write one.
I have lived in the complex going on 9 months now, and our experience has been nothing but great. Sure there are a few hiccups here and there but that is life, nothing is perfect roll with the punches.
The reviews on here for this place are completely ridiculous. We have never had a bug issue, I think I have killed two small spiders in the enter time we have lived here, the horror! We do get flies, when we leave the patio doors open during the day, who would guess such a thing!
One of the main complaints on here is about parting by college students. I want to know where the heck these parties are, I would love to attend one but the place seems pretty quiet over all to me.
I love the complaints about the appliances being loud because one of or comments all the time is how quiet they are. Before this we lived in a complex where we couldn’t watch TV or hold a conversation in the living room if someone was doing laundry, here you don’t even notice.
There were a few issues we had with the apartment at move in, maintenance spent a good part of a day sometime during the same week in our apartment fixing the things that we had listed.
One of the complaints on here is about never getting their monthly bill, we did have this happen to us once, we just went to the front office and they looked it up for us so we could pay on time.
I have had a handful of issues with people parking in my spot. But that has nothing to do with the complex and everything to do with some people just being jerks. Each time security has come up and ticketed the car. This is just life people, really nothing the complex can do.
My roommate and I looked at at least a dozen complexes in Oceanside, vista, Carlsbad, Encinitas, and San Marcos before deciding on this one and by far for the price and the amenities of the complex this was the best.

This place is a joke. The «manager» Kim was rude, impolite and incompetent. She was unwilling to serve proper customer service to a guest in the complex. I am a frequent visitor to the Prominence apartments and I follow their guest pass protocol to a tee. Because they have a contract with Western towing to tow cars at any expense, without notification. The other option would be to notify the guest, or even distribute a warning. I recently and accidentally I might add, left my guest pass on my seat instead of in my windshield and my car was towed. The security guards don’t communicate between each other about cars being towed, so when I did the responsible thing to go and renew my «12 hour pass» I noticed my car was missing and the security guard on site had no idea any cars were towed the previous night. The lack of communication between staff and security guards is disgusting and unprofessional. Not to mention when you call in advance for a pass for a guest, to have the guard write out the pass before your guest arrives, they don’t write it out. They make excuses «I never got the call» or they are just plain ill prepared. They make your guest pull to the side while they write out a pass. They have 4 things to write: the date, time pass was issued, the apt # and their initials. All which they ask for over the phone when you call ahead. It’s a ridiculously inefficient system. Many of the Prominence residents have equally complained on behalf of their guests. The lazy security guard who is responsible for not looking in my car for my pass is Luis.
Also, their guest parking is all at the bottom close to the entrance of the complex, which is definitely not accommodating and completely inconvenient for any guest who visit residents at the very end of the complex and up multiple hills.
The lack of communication, their business with Western towing instead of taking care of their guests, and their inefficient way of business is all reason for less than one star in review. If I could give no stars I would. Do not move here or visit here, or risk dealing with people who are distastefully incompetent while your car is being towed.

READ BEFORE YOU SIGN!
So I moved in April 1^st. For the first few weeks, as I used my oven, the fire alarm would go off. I thought, at first, it was due to rest of the way the place looked, it was a lack of cleaning. As I went to clean the myself, I noticed the rubber sealing was coming off inside the oven. I called the office. They said they would send someone out, and if they could enter while I wasn’t home. I said fine, but I’ll lock my dog up, so it is possible. No one ever came the next day. The following, I called to inquire what was going on, and they sent the guy out.
He said not only was the rubber pealing, but the stove had been painted… screams Cancer, right?! He also said he’d recommend the owner replaced the whole unit. Never heard back for a week. Finally I called, and she said «Good news, they will replace the whole thing. Parts will be in, in a week or so. I asked about a credit for my place, since obviously for the 1^st month, I have no use of a stove or oven. She said I could file a complaint. Why am I the one to make this effort? Don’t these people care?
So again I called to speak to a manager. She said, «Management doesn’t speak to tenants». Isn’t «tenants» their job?! So I warned her last Friday, that if someone didn’t call me, even for a simple apology, I’d be doing this review. It is now Tuesday, and still have heard nothing back. Nothing special about these units… they are a dime a dozen. I’m just hoping this gets through to the right person. ¹⁄₁₂ of my lease, I have been without a stove or oven. No offer of a break on lease, no apology… oh that’s right, management doesn’t speak to us little people. I will start posting a review each day, on different sites, until this is resolved. See why the rating is so low. Should have read up 1^st!

So I signed the lease almost a year ago and THEN read the reviews. If I would have read the reviews first, I would have made a mistake and chose a different apartment! I LOVE my apartment here at prominence! When I first moved in the management was horrible but the new manager they have now is great and handles business! Yes there are a few cons which is why I have it 4 stars but here are my Pros & Cons:
Pros: Beautiful fully upgraded Apartments, fireplace, garage, pet friendly, pet park, pool, sauna, gym, in unit laundry rooms, tennis court & exercise classes. I live in a unit that is only 2 stories and Im on the corner with 9ft ceilings & my garage is under me so I don’t have neighbors over me, under me or on two sides of me! I hear music from cars here & there but nothing thats disturbing. The reviews said there were a lot of college students parting here but I haven’t seen or heard any.
Cons: I read reviews about the kitchen cabinet space & I agree, there isn’t much but I have a china cabinet and use the bottom to store items so it wasnt an issue for me! There are big roaches that like to hang out by the pool area but I have never seen one in my house or garage. Those kinds dont usually travel in doors. The pool hours change with every security guard and thats the biggest thing I didnt like, I got locked in the pool area at 9pm when I was told it was locked at 10pm. They really could get that together! One last thing is the sound from the garages opening & closing! It grew on me after a while but in the beginning It was crazy, its sort of loud and you can hear it very well in your apartment!
Overall, if I wasnt moving out of the state I would definitely sign another 15month lease here! Im going to miss my beautiful apartment! If I were you I would suggest living in the smaller units that are closest to the office, they are quiet and cozy!

Like the majority of reviewers, I have not been impressed with my experience at Prominence. We are a family of five (four at the time we moved in) who chose Prominence due to it’s safe appearance, and what we thought was a pleasant, family friendly atmosphere. We loved the look of the pool, the movie theater, and what appeared to be a family environment.
However we experienced most, if not all, of what previous writers have expressed. Our kitchen was buggy. We lived on the third floor and experienced an infestation of some sort of flour-​beetle shortly after moving in. Rats live in the bushes, dog poop is a constant irritation the sidewalks. Neighbors feud over this, going so far as to duct-​tape notes on the sidewalks of the offending apartments with arrows pointing to the poop, demanding that the offending neighbor clean it up. Humorous? Yes! Family friendly? no :(
With that said, our family did have a number of fun days at the pool over the Summer. On the other hand, there were many days where the water was dirty – cloudy and filled with hair that would wrap around our legs and we walked – in addition to many hot, summer days in which the pool was closed for repair.
The movie theater was nice and community room would have been great for events, however, these rooms are not able to be rented until late in the evening. This meant that we were not able to take advantage of these rooms for our daughters birthday parties as we had hoped, but ended up paying to use a park instead – In short, many of the amenities really do appear to be more for show than for use.
What appears to be a park next to the pool, is always muddy and is in reality, nothing more than a toilet for the dogs (No parent I talked to allow their children to play there – it’s a mess).
We noticed an ever increasing amount of lager dogs on the property and an increased police presence during the 18 months that we lived there, making us feel that we cannot recommend this as a family friendly place.
Finally, apartment staff is cold and unhelpful. After reading the Unilocal reviews from people who lost their deposit and then were charged extra, I made sure to give extra care to cleaning before moving out. I can attest that the review are true. The complex is asking to keep our $ 250 deposit and requesting an additional $ 600 + in fees for cleaning, new carpet, full paint etc. Of course, our family did nothing more than live in the apt. Shoes were taken off and left in baskets in front of the door, care was taken to respect the complex, not stain the rug, and to not scuff the walls. I’ve lived in a number of apartments and have never experienced such a high move out bill, in fact, we’ve always received the majority of our deposit back.
I’m trying to be hopeful that we’ll be able to work out something fair – however, I’ve found what I was hoping to be exaggerated Unilocal reviews turning out to be true. We are leaving messages and receiving no return calls. I’ve traveled to the office to attempt to get the issue resolved reasonably, face-​to-​face and was told there was nothing they could do in the front office but to call the number provided (this appears to be the common answer we received throughout our 18 months there – office is unable to help, call the offsite number and be treated coldly, formally and impersonally).
On a final note, I do want to try to be fair. The tennis courts and lessons are nice (two of our daughters are in the tennis lesson picture posted). The pool was fun when it was clean. We did make it down to one movie night which we enjoyed. However, the cold, impersonal, and unhelpful treatment we received by the staff made it feel like we were intruding on their property and not living in our home :(
I’m hopeful that we’ll be able to work out a fair move-​out agreement and plan to update this page to let you know how our story turns out. However, at this point I would strongly advise anyone from renting here. Our experience is that Prominence is not taking feedback from it’s renters and is on a downhill slide.

We moved here because the Complex looks quite luxurious on the outside. It is nice to drive in through a nice complex. Everything is pretty and neat. I also love the fact that they make it a hassle for non-​residents to enter the complex.
No she bad:
Things all apart easily because they are cheap and poorly assembled. There is a serious case of gnats in the warm months that circle on the outside and come out of your sinks. There are also a ton of bees I’m speaking large amounts in the spring. Your guests have to park at the bottom making it so that they have to walk pretty far uphill. They aren’t good about towing someone out of your parking space. I once had someone parked in mine for 4 days so I had to walk up and down the hill with my baby in the cold. It can be quite noisy during March Madness.

RENTER BEWARE!
As part of the marketing for the Prominence apartments, we were sold on the «SOCIAL ROOM». This is a room that the tenant, s that reside in one of over 400 apartments in this complex, have the option to reserve.
Knowing that we would have family visiting from the east coast at some point in timeto visit us, we made the decision to rent from Prominence (AKA Willmark Communities) over other places we were looking at.
We were promised contractually the SOCIAL ROOM the weekend before Christms but they couldn’t reserve the 6 pm time since it was taken but we were guaranteed that day from 1 – 5 as long as we promised to be out by 5.
I was fine with that arrangement and booked it and even left a check to ensure the reservation. Needless to say, as the time was nearing, I called to confirm that everything was all set for my family of 16 to use the facilities for the day as promised contractually and, I was told that we could not. I asked who I could talk to to resolve this miscommunication and they referred me to Willmark Communities who owns Prominence who told us that they dont get invovled with the SOCIAL ROOM and so, whatever the business office says is to be upheld. We squeezed 10 people into a 1500 sq foot apt which didnt have a table to accomodate that size but we made do.
This year, to avoid a repeat disaster, I reserved, in July, Christmas day at 6 pm, signed a contract and left a check. I went to confirm the reservation 10÷26÷14 and am being told that they don’t rent out major holidays and that they couldn’t find our contract or check reserving the day. I gave them a copy of the aforementioned items and still, they said that they couldn’t help us.
Overall, we like the apartment that we live in but, it is very expensive (over 2000 amonth) and while we thought that the amenities would offset the expense of living here, the reality is that it does’t. Just 2014 alone, the main maintenance hotline didn’t respond to your calls for repairs so, we had to call a maintenance individuals cell number and work around the system to take care of emergencies that the hotline let go unattended for weeks. The jacuzzi was not working most of the summer 2014 and we can’t reserve the social room as promised.
I still like living here but want people to know that your rent may not come with the amenities as promised.

Mice and bugs everywhere. It was nice until we signed the lease, then the staff stopped caring. I WILL NEVER LIVE HERE AGAIN.