Once Upon A Child

Don’t give you anything for GOOD items. Over priced on everything else, not to mention RUDE Staff. WOW couldn’t believe it. Backtalking, condescending and pompous — zero customer service skills. (Concur with Julie L comments — was told to come back the next day) Take your business somewhere else — goodwill, or a different Once upon a child (i’ve had better luck in kirkwood or st peters).
Place on Olive unprofessional, junky and overall a disaster starting from the front door to the personnel… Stay away and help another business, not this one!

Came to this location to get some baby clothes at a reasonable price. I must say I found many different types of outfits, onesies, sleepers gowns, sleepers, blankets and some things I honestly didn’t even think they would carry for such a reasonable price! Also the baby clothes that I purchased dont even look worn and some even still had tags to show their new, never worn. I will say the store is a bit unorganized and it took me a bit longer to shop but, I do realize baby items are traded in all day long and they’re trying to display everything quickly. The great customer service I received actually made up for that completely. No one hesitated to help show me where certain items were and were very knowledgeable in things newborns would need Immediately when they come home (I have goddaughters but, no children of my own so I needed the help. Lol). I watched what I bought but, I came out with two full bags of baby clothes and items for SUCH a reasonable price that it made me wonder… where was this place years ago and years ago when I bought my friend baby items!

This is the worst location I have ever been in. I tripped over stuff as I walked in. I took a tub of clothes to sell. The took about half which was fine but when I got the other half home they had wadded them up and shoved them back in the tub. I had to wash them AGAIN before I took them to donate! The women were all rude and the store is very cluttered. I found a pair of jeans for my son and went to have him try them on. The dressing room was so shoved full of stuff he could barely fit in there. Will never go back to this location again!

I was able to find a lightly worn north face for my 1 year old daughter, that retails for $ 70+., for cheap! Also the ladies working there were very helpful and sweet. Prices are also pretty reasonable.

Terrible customer service. Was told to come back in an hour when doing so was told that I would need to come back at the end of the day. Was treated awful– Never again!

I went in with a bin of my daughter’s clothes and they offered me $ 30 for over 50 items. My items were in excellent condition and most of the items in their store didn’t look as nice as my items. the quality of clothes wasn’t great. for them to be so picky with my things I thought I’d see a better selection. I won’t be going back.

I went in one evening to see if they would buy my stuff and I wasn’t too impressed. It was fairly organized. While I waited, I looked around at the many items they had. They knew I was waiting for them to get done, but didn’t really give me a time frame for when they would be done. The store wasn’t busy so I don’t know why it took them forever. I had to ask them if they were done with my stuff. Customer service was lacking, but there was one employee that seemed really helpful.

I never really paid attention to this store until all my friends started announcing pregnancies… and now I love it!
This is a great store and if you’re expecting a little one, then you should definitely check it out. They have everything you could possibly imagine for a child. New or gently used, you will find something you love. The prices won’t break the bank either.
The staff is very friendly and the location is very desirable. I was in search of local sport teams items and they luckily have it all organized to find it easily.
If in the need for baby things, be sure to check it out!

I took some clothes in that I new were in great condition. They didn’t buy many, but I could see why. Their store is overcrowded to say the least. But that means that there are potential lots of jewels to be found!

The owner of this location seems like he hates his job or his life. He has a REALLY bad attitude and I can’t believe the way I was talked to as a customer, I won’t spend another dime at this place.

Ughh… I went in yesterday to check out some resale bargains for my new little bebe.
The place was a hot mess. There was sooo much great stuff to find, but it was a disaster to go through. Things were falling off the walls, shoved in nooks and crannies… they need to hire more help!
Some of the clothes and things were in mint condition or still had their tags on… but I couldn’t go through them. Newborn and 3 – 6 month clothes were on the bottom shelf. At seven month pregnant, I can barely bend over– how the hell am I supposed to go through clothing that’s two inches off the ground?
PLUS… I stood in front of the cash register for a solid five minutes while the two girls working there chit chatted about how one of them punked the other one, and she told you, and her cell phone was turned off for at least a month… giiiiiiiiiirllllll, before one looked at me and asked if I wanted to check out. No, I wanted to stand here and be enlightened by your intelligent conversation.
I was irritated to say the least. Next time I think I’ll try another location. :(