Einstein Bros Bagels

Egg & cheese on onion bagel and hot tea. This is one of the better Einstein’s locations and the bagels are better than Bread Co.

I’ve been a big fan of Einstein bagels for years. My favorite is the asiago cheese bagel toasted with archive & onion schmear.
My routine is to stop at the shop after early morning golf and bring home breakfast for my wife.

I tried to give this place a shot, walked in, nobody in sight, stood at counter about 3 minutes. Then a girl came out and rudely said «ya were actually closed. I just didn’t lock the door». Didn’t break her stride, walked right past me to the front door and turned off the open sign. No I’m sorry, no what can I quickly get for you, nothing. The Unilocal hours said 5:00, I arrived at 4:12pm. So naturally I was confused, and ya, if I made a mistake we coulda talked that out, but the complete lack out customer care was astonishing. As I silently walked to the door she just casually said, «our hours changed, it’s on the door».
While leaving I murmured «horrible service» under my breath out of complete astonishment that this actually just happened in the CWE. Surprisingly she heard me and replied very angrily «how is that horrible service? «and slammed the door shut.
I walked right Nxt door to Pickles Deli where it was also my first time and that review is much much better.

I’ve been to this location many times as it was only a few blocks from my office when I lived in St. Louis. I decided to stop in and grab some breakfast again and their service was super crappy. This is usually a busy location being located near the Barnes and Children’s hospital. Einstein’s have great food. Definitely check out the veggie smear (cream cheese but fluffier) and their everything bagels are my favorite. I usually make it into a sandwich with an egg and bacon. I definitely recommend Einstein because all their food is good. If you like the higher calorie items like pastries and muffins their blueberry one is phenomenal.

The people who work at this location have successfully caused me to never want to go back. They’re always foul and rude, and mess up my order 4 of 5 times. When I am fortunate enough to catch it before I’ve gotten to work, and ask them politely to correct it, I am met with rudeness. I always get a thintastic southwest turkey sausage with no modifications. Somehow, it is always wrong. Today they put it on a regular bagel instead of thin. When I asked them to put it on a thin bagel, and asked how I could correct this since it happens so often, the girl who assembled my sandwich was rude, and her co worker became aggressive. They both stared me down until I felt very uncomfortable and left. It shouldn’t be that huge of a deal to change a minor issue on a sandwich. Never go here.

I don’t think I’ve ever left a review on Unilocal,but I just had to warn people not to visit this location. The line was mysteriously moved to the left side of the counter, which is probably the most inconvenient location in the entire restaurant. My wife asked for egg on the side, not on the bagel. This request was ignored, making her bagel mushy. When she asked for butter, they told her it is normally $ 0.60, but they would let her have it «this time.» Seriously? The edges of all our bagels were burnt. We decided to get a snickerdoodle for desert. There was a piece of string in it, which you can see (hopefully) in my photo. This is not the first time we’ve not enjoyed our visit here. We are now officially done. Do NOT visit this location. Please, heed my advice.

I went on a Saturday morning and the service was just horrible. Employees are bickering behind the counter because half of them truly seem to have no clue what they’re doing. Multiple customers waited 20+ minutes for simple orders that were not always what they asked for. Would not recommend.

Worst service I’ve had in a long time. Waited 20 minutes for them to spread cream cheese on an already cooked bagel. Had to leave before the bagels were ready to be somewhere. From NYC and this place is a bagel embarrassment. Will never go back.

I have no complaints with the bagels. When they actually have the ones in stock that you want. My complaint is the employees not all of them but a few of them were really rude and appeared to be unapproachable. This is the second time this has happened since I have been there. Hopefully they can fix that problem.

Service was atrocious, place was not very clean. Employees didn’t really seem to care about anything. I ordered a soup and when I asked for a spoon they told me they were all out. When I inquired as to how I was supposed to eat the soup their response was «nothing we can do about it.» In short they sold me a soup with no way to eat it, didn’t refund it, or offer any solution… just a whatever response. I sat and watched others order soups and items requiring a spoon and said nothing to the other customers as well. It’s a shame since I live up the street but that was my first time here and last time here.

The food is good, but they forgot my sandwich order and I had to go up and ask in order to get it made.

My favorite dependable neighborhood breakfast when I was living and working here for a month. Lox on an everything is my go-​to, but I honestly don’t think they make a bad bagel here. I love all of their savory cream cheese options. Later in the day, the Tuscan chicken bagel sandwich is a great lunch choice and is one of their lighter fares. The coffee is dependably good, and even on a crowded morning, the employees behind the counter keep the line moving. If you have time to sit, you will always be able to find a chair because there are so many tables and they’re usually never full. It seems most customers here grab their food to-​go.
Free Wi-​Fi like every other EBB, but hey, I still appreciate that.

It’s hard to beat a neighborhood bagel shop. Although Einstein’s is a chain, you might be fooled into thinking this spot is as unique as the Central West End neighborhood it calls home. Great selection of bagels, always solid. I have streaks for a month or so where I go here almost every weekend. Free wifi, great service, and a cool atrium on the side that looks out on Euclid and West Pine. Tip — the bagel clusters are delicious.

While the service was friendly, the raised voices of two employees distracted me from the work I’d brought there to do. They were louder than I’ve ever heard employees be in a restaurant.
My coffee was good and my bagel was deliciously toasted. But I doubt I’ll be back.

I do enjoy Einstein Bagels but this one was different.
No bagels at 11am on a Saturday. How are they not prepared for the biggest bagel time of the week? Does KFC run out of chicken?
Somebody made the wrong call that morning.

Friendly service, fresh bagels, hazelnut coffee, good location. What’s not to like? I would rather support local businesses when I can but for a chain, this is highly recommended.
One of my favorite places for a coffee in the CWE when I am just looking for a quiet place to work with wifi.

I’m a big fan of Einstein’s in the food department. It is not what brings this location their 2-​star rating. In fact, it saves them from one star. The issue here is the service. Absolutely horrible! I live in the neighborhood and was a frequent visitor, but after a string of visits with horrible service, I won’t be back!
The employees are so rude! I am a fairly picky eater so I usually ask what is on the sandwiches before I order them since I have a strong dislike of mayonnaise, and every time the employees are extremely put out to answer my question and look at me like I am crazy. My order was once made improperly and when I informed them, instead of offering to remake it (like any decent restaurant should do) I had to ask and then with an irritated sigh the sandwich was remade.
Another time, I ordered a bagel thin sandwich. Only because I overheard and exchange between the sandwich maker and the cashier did I know they were out of that variety. The cashier, instead of asking me if I wanted a different kind, told the sandwich maker to just scrape out the insides of a regular bagel and make it on that. I’m glad I overheard, because that is not the same and would have been disgusting!
These are just my two most recent experiences, but I have had others I will not bore you with. Basically, I would not recommend this location to anyone until the hire some new employees.

This morning my husband and I went to Einstein’s to try their brand new Bagel Clusters. The employee who entered our order forgot to put the clusters in a bag for us and noticed us waiting, and kindly offered free coffee or juice on the house! We declined but it was a pleasant way to start off my morning — employees who care about their customers and go the extra mile.
The new menu-​item, bagel clusters, were shaped like little cones and tasted heavenly. I got the asiago cheese cluster and it tasted like a mini-​pizza, fluffy, encrusted with asiago cheese, piping hot with well-​seasoned layers – it disappeared quickly. My husband got the cinnamon cluster and it tasted like a buttery cinnamon roll – yum! I wish I took a picture of the clusters but I ate them too fast. I’ll be coming here the next time I have a coffee appointment/​date!

I came here the other day to wait for Kampai to open for dinner. I was craving their cookies since some of them are made with margarine. As I was looking at the cookies, I spotted one (a frosted sugar cookie) that I thought was made with margarine. One of the employees said that all of their cookies are made with butter. Not true. Not once did she look up the ingredients for the cookie that I wanted. So, I ended up with a bagel. Yeah, I’ve had better service at the Kirkwood location. Major fail. :(

Three-​star reviews can seem like a strike against a business (and sometimes, that’s by design), but in truth, I have no hard feelings towards this local Einstein outlet. I’m no regular by any means, but have stopped in every few months over the past few years and never come away disappointed.
Getting in and through the line varies greatly based on the time of day, but I’ve never had a problem with an unreasonable wait. The atmosphere most mornings is fairly quiet and bright (owing to plenty of lighting and an emphasis on lighter-​colored woods); it’s a nice place to get a quick breakfast and read the news for a few minutes during the week or to meet up with friends on the weekends.
Though it’d be great to have a friendly, inexpensive, one-​of-​a-​kind bagel shop on this corner, it’s still pretty nice to have a friendly, generally inexpensive bagel shop in the neighborhood. They often run coupons and have promotional items to try and offer a good number of bagel flavors year-​round. This location has plenty of indoor and sidewalk seating in a variety of configurations. The sunroom that’s parallel to Laclede is often a very nice place to sit and watch passersby.
Note:
1) Previous smoothie options that they’ve had on offer contained fruit mixes/​syrups instead of freshly blended fruit. The taste was fine, but you may want to stick with something else.
2) Service is breakfast/​brunch/​lunch only.
3) There’s usually a water bowl for dogs out for walks.