Labcorp

Arrived at 11:43 for my 11:45 appointment with no one at the desk to greet patients, I thought ok I’ll just sign in as usual first then, 11:57 a woman (yes I refuse to use the word ‘lady’ as u read on) came out and said we’re not taking any customers we’re closing in 3mins then she just crossed off all the names on the sign in sheet, I said ‘I guess making an appointment meant nothing to you guys’ then she realized that too late, I walked right out I’m not going to take my chances to get my veins stabbed rudely by a person like her. There’s another labcorp that I can drive farther and get better service.

This lab is worse than most I went to while serving overseas as a foreign service officer in the third world. The staff (one person) was both impolite and uneducated. I presented my insurance cards and said this is probably on record. She said that Labcorp didn’t keep records. I said all companies kerp records. She said hers did not. I immediately pounted out the filing cabinet there and wondered if it was empty. When I asked why my bllod pressure was not checked she said she wasn’t trained in that. Every lab I have been to always checks blood pressure before vblood take. Not here. I had no qualms about telling everyone in the waiting area as I left that it was in their best interests never to go there again. I won’t.

One star, because Zero is no an option. First off, the waiting area is tiny and always crowded. The staff is rude and just nasty as if the were being forced to work there I’m not expecting a 5 star hospitality service but c’mon. Today I walk in at 8 sharp, crowded and there no one at the register, turns out the technician or whatever their called was doing the drawing of the blood and the check in because her coworker was running late. WTF, and she was only seeing those with appointment and was going to try to «maybe» squeeze in someone in between, this all said in a snobby I don’t give a F type of attitude. Avoid a headache and go elsewhere.

DO NOT GO THERE. I went to this wretched place on October 23 for the labwork ordered by my doctor. I gave them a copy of my isurance card (United Healthcare), provided blood and urine sample. The lab technician said the results will be sent to the doctor’s office in 2 weeks time. After about 3 weeks when I called the doctor’s office, they said they have not received anything from labcorp.
This center collected my sample but did not send it to the testing center. How pathetic. And they had the audacity to bill my insurance company for the testing. Essentially they billed the insurance company for the tests that were NOT done and I am left with no test results at the end of 3 weeks.

The staff (front desk and lab tech) were not friendly, cheerful or communicative. Although there were not many patients, the wait was long especially if you are fasting and not feeling well. Once you sign in you have to figure out that you are to sit and wait until your name is called for check-​in then you have to sit again until the tech calls your name. The tech who drew my blood was talking negatively (in the back) about another patient as I sat overhearing this discussion between staff. I was hoping that I did not get the angry sounding tech. Just my luck, I did get her. She spoke to me with a gruff tone, no eye contact seem irritated that she could not find a vein. Her name pin was turned around so I cannot identify her. I left the lab feeling like I did not want to return to this cold, unfriendly and even hostile place. Staff need training in good public relations, patient respect and privacy.

Are frickin kidding me? I drove all the way out here to drop off a specimen and they tell me I can’t that I need to schedule an appointment. It’s 35 miles to get here! It’s NOT the instructions we were given by our doctor. Moreover the front desk was extremely rude, condescending, and violated HIPAA.

Not a place you want to come for quick service unless you have an appointment. While sitting for our appointment seen a lot of patients come out mad because they had to wait. Same family came by and started arguing with the ladies Because she refused to take a blood pressure I mean since when does labcorp take blood pressures only adding more time to the wait. You have to understand they need to Input patients detailed information and insurance and deal with patients I you want crappy fast service then go else where I saw nothing wrong with this place they are just doing their job how it needs to be done
PS make a dam appointment of you wanna get in and out faster it’s a walk-​in ace you’ll have to wait

I have been to at least 7 different Labcorps across San Francisco, Oakland, and Berkeley. and this one is easily in the top 2 as far as comfort and courteousness of its employees. Unfortunately, the same can’t be said about their efficiency.
The relatively spacious waiting area offers a cooler, a hand sanitizer pump, 5 sets of 2 wall outlets, and 9 chairs with wooden armrests. The décor made me feel like I was in a scene from a movie set in suburbia, 1991. but that’s not uncommon throughout parts of the Bay Area. There were 3 people at this branch on a Wednesday morning and as at other Labcorp locations, at least 2 of them handled both the check-​ins and blood draws. There are separate rooms for each patient and a restroom is also available within the Labcorp facility for collection of biological fluids or personal use. The friendly employees here will also explain in detail what’s involved in your visit if you’re doing something that involves more than a single blood draw like I was when I came here for the dreadful 4-​draw glucose test.
The glucose test requires a blood draw at timed intervals, mine were set for the following times based on my arrival: 8:46am, 9:17am (30mins after drinking the disgusting glucose drink), 9:46am, and 10:46am. My actual blood draws were at 8:46am, 9:22am, 10:02am, and 10:51am based on my phone, which uses network time. I sent myself a WhatsApp message right after each draw, since I didn’t want to rely on their clocks. When I asked if I needed to wait until 11:02am for my last draw since the previous one was at 10:02am, they said that my last one was actually at 9:52 according to their computer, which apparently has a different time than all the other 3 clocks, none of which displayed the same time. (See picture)
If you forget your insurance card, you’ll have to pay in advance for your lab work.

I went at 10am on a Wednesday. I had a hard time finding the office because I’d googled the wrong address. Not their fault, but it would have helped to have some reference points. It’s in a fairly large medical center. I’d been fasting for the blood test and also was on the 3^rd day of a detox. The aroma of chocolate coming from the nearby Ghiradelli chocolate factory while I wandered around trying to find their office seemed maddening but comical. Anyway, the person who checked me in was very sweet and sympathetic when I mentioned my experience finding their place. She took my paperwork and got my blood drawn in probably less than 10 minutes. Pretty painless. I saw the reviews describing a phlebotomist who was unkempt but mine looked perfectly professional. You can schedule an appointment online to avoid a wait.

I don’t get why there are so many complaints about this facility. Yes, they usually only have 2 people working there, but have you seen them work? They are efficient and fast. Their technique on blood draw is as painless as anywhere that I’ve gone to, and if you are friendly and give them respect, it will be returned 200%.
If you don’t want to wait, then choose to go to another lab, or ask your doctor to see a different lab.

They are understaffed. We had an appt at 8:30 am but got there at 7:45 hoping to get it done earlier if they had openings. Had to wait until 8:45 to be called!!!

I have been to this Labcorp a couple of times. Yes, the wait can be horrendous depending on the time you go and whether or not you have an appointment. However, the staff there has always been very courteous and professional.
I had my blood drawn a few Saturdays ago, and I was in and out relatively quickly. The front desk was staffed by Tae (short for Taeposha, sorry if I misspelled it), and my blood was drawn by Ben. Both were great and made the whole experience about as pleasant as it could be. I hope the Labcorp management starts hiring more people; it seems all the locations I have been to are understaffed.
TIP: Make sure you’re well hydrated before having your blood drawn or else the flow slows way down.

I had to visit the lab once again and the two previous visits have been a drag. The first two times, there was a white lady who seem she was in her living room with her wardrobe. She did not have a name tag, not wearing scrubs or a white coat. She basically was wearing a faded t-​shirt and jeans. She was not friendly and bark at you when you simply asked a question.
Today visit was much better. I was greeted by a friendly gentleman who seemed to enjoyed what he did. Knowing I had to be there 2 hrs, the staff reassure me that if I needed anything or if I felt sick to let them know.
They seem to have improve their customer service and attitude to before.
Hopefully, they keep up the good work

If you can go somewhere else, you should. I just had the phlebotomist look at my lab slip and then draw blood work from an old lab that was over a year ago. Also, I had asked them last time I was there to delete the old lab order because I didn’t need it.
Thanks for having me go all the way to my doctors office, only to learn that you screwed up.
SO LAME.

I’m giving this place one star, only because I have to in order to write a review.
Freakin’ RIDICULOUS!!! 1 hour and 12 min from the time I arrived to the time I left. I got there on a Fri at 9:40 am. Either make an appt online or find out when their slow times are.
The phlebotomist/​receptionist is not terribly friendly and a hot freakin’ mess. I wasn’t real thrilled by her appearance (unprofessional and unclean looking) and that this slob was the one drawing my blood. I felt like I needed a pair of gloves too! Ewww

Hours state that they are open at 7AM. My cousin was there right at 7AM along with eight other people. Here it is after 8AM and they haven’t even opened! No staff to be seen at all. Half the people have left. I know my cousin has to fast to do his blood work, and there is NO EXCUSE for them to not be open.

I’ve giving it two stars because I’ve encountered the people that work there to be overall pretty nice. My issue with them is that they don’t have enough people working there so the wait time is super long. Most of the time it’s 1 person on a saturday and during the week I’ve seen 2 people but they really need at least 4. I’ve waited there with my mom fasting for over 2 hours before and learned my lesson and now always make an appointment. If you go there make an online appointment and you’ll def have a less wait time.

Trust me… make an appt and be on time! I mean on the dot, because they do call out your name right on the dot. I got there just a minute late and they said they called my name and no one answered so that’s why I waited another half hour. The place is packed and understaffed, but as long as you have an appt, you’re good.

I had to go to this location twice in one week, and overall pretty disappointing.
The first time actually wasn’t so bad. I walked in around 4 p.m. (this place closes at 5 p.m.) and there was no one ahead of me. The woman (a middle-​aged brunette woman) was courteous and took me in right away after checking me in. I was in and out in several minutes.
I had to go back two days later, and this was the one that left a bad taste in my mouth. I made an online appointment for 3:45 p.m., just to be safe since I saw the other reviewers complaining about the wait time. I got there around 3:30 p.m., and when I walk in there is no one in the waiting room or behind the counter. On top of the sign-​up sheet there is a note that says «Please sign-​in, I am on my break and will be back in a few minutes.» Okay, no big deal since I am early anyway. Right after I sit down an elderly man comes in with a walker, also signs in and sits down. We chitchat a little about how warm the room is while we wait.
A few minutes later a middle-​aged blonde woman shows up behind the counter and immediately complains that I shouldn’t have skipped a line on the sign-​up sheet because this is how the company keeps track of how many people come in. «Excuuuuuuse me,» I thought. I only did that because all the other names on the list were crossed out and it looked like there was a line through the blank line where I guess I should have signed in. I was about to tell her but she started shooting out questions about what we were here for, etc. I show her my slip, she gets irritated that all my info was not filled out completely. So I do that, give her back the form and she tells me to go sit in a chair in the back.
While I am waiting for her to draw my blood, I hear her practically yelling at the elderly man who came in right after me. She’s trying to get info about who is the primary holder of the insurance and whether he’s been here before, etc.
She comes in and takes my blood. I try to make some small talk with her about how it must be hard being the only one in the lab, etc. but she doesn’t really answer. I was trying to be nice since I know we all have bad days and I didn’t want her to lose my labwork or anything. She makes a lot of noise while prepping, rifling through the supplies and slamming things down.
This employee clearly was having a bad day and did not want to be there. I guess specimen collection places like this don’t need to worry about customer service since most people go there because they have to and don’t have many choices. But would it hurt to have a basic level of professionalism and courtesy? It left me with an unpleasant feeling.
I was going to give this place only one star, but then I remembered that the first woman was nice, and at least they didn’t lose my tests or anything like that, so I decided to give it two stars. I’d give 1.5 stars if I could.
I’m glad I didn’t have a bad experience with the wait time as others described. I definitely recommend you make an online appointment at their website. It only takes a few minutes and it could save you from a long wait!

Absolutely the worst experience I have ever had at a medical lab, and this Labcorp site has consistently ranked among the worst. I could complain about the 40 minute wait, despite there only only one patient ahead of me, or the fact that the phlebotomist butchered my arm before hitting the vein on the third try, but that merely reflects my usual experience here. Today I literally had to step over a used pair of latex gloves, several used sterile wipes and the discarded packaging from the wipes, in order to get to the collection chair. When I suggested that she might want to clean up the room first, she merely gestured towards the chair. When I tactfully commented by suggesting that the garbage on the floor doesn’t inspire great confidence in the cleanliness and sterility of the office, she looked at me blankly and asked me what I meant. Fortunately, she had already finished the collection by now, because might otherwise think her failure to hit my vein had more to do with revenge than lack of skill. She seemed to understand finally when I asked her how she would feel if there were garbage on the floor when she visited her doctor’s office, and that one might be more concerned about cleanliness at a medical lab because one does not usually get stuck with needles in a doctor’s office. Sad thing is that I had to be this specific for her to understand the importance of cleanliness. And believe me, having worked for more than two decades in a correctional facility, I am used to some pretty disgusting things. By way of excuse for the garbage, she explained that there is regularly only one person on duty in the mid-​afternoon because it is between their regular morning and evening shifts. The underlying problem is chronic understaffing at this and every Labcorp collection site I have visited. The phlebotomist was the only person at the lab during my visit. By the time I left, there were six people waiting behind me. Not only was she taking blood, but she was also communicating with patients, taking lab slips, completing the lab slips, completing all the billing paperwork and NOT cleaning the rooms. The only thing I can fault her on is her lack of understanding of the importance of basic cleanliness in a medical facility, and that is probably more the fault of Labcorp for having inadequate training. How can they possibly have any in-​service training time when they don’t even have time to clean the collection rooms.