GNC

This place is alright. When they’re not talking in the back room ignoring customers, they are really friendly and help you find things. They also answer any questions you have with confidence. I would love to give them more stars if they just had better customer service instead of making people wait. This isn’t DMV, this is GNC!!!

Clean store, nice selection, friendly and knowledgeable staff. I came in here looking for protein powder and although I did my research, I couldn’t decide between a few types. They had the ones I wanted to look at in stock and on sale. My biggest concern was taste, and so staff assisted me with several recommendations based on nutritional content and personal experience with the products. They also offer a 30-​day return option if I do not like the product. This is a great store with excellent service.

Arrived here to buy supplements, I was greeted by a sign on the door saying «be back in 15mins» 35mins later 2 employees arrive. 1 man, 1 woman. The woman had her child with her. The man had a bag of food with him. I walked up behind them expecting them to open so I could spend my money. Instead the said that they were still on their lunch break and would be closed for another 20mins! The locked the door behind them and left me outside. Terrible customer service. And if two employees are working. Why can’t one of them help me?
I returned a few days later and attempted to purchase $ 135 worth of product. I tried to pay with 2 $ 100 dollar bills. The cashier said he didn’t have change!!! Who is running this place??? I’ll never return. I’ll go out of my way to the Castro valley location from now on.