Ocean Kia of San Juan Capistrano

I would give this dealership zero stars if that were an option. I created a Unilocal account just to review them. I had a horrible experience of buying my first car here. It turns out that I had been driving the car without them even knowing it, even though I signed a contract! The only reason that they found this out is because I contacted them wondering why I had not received a bill yet. When trying to resolve this issue the staff was VERY rude, un-​apologetic, and unprofessional. They did not make it any easier for me, I had to go into the location six times before it was resolved. And they made me put another $ 500.00 down on the car! I would not recommend this location to anyone.

Took my car in just for help with connecting to my Kia’s Bluetooth. Roberto Muneton came out and was so great at getting me in and out within 10 minutes. He was both helpful and friendly and made me happy I had stopped in for the help. Thank you, Roberto.

DON’T WASTE YOUR TIME HERE! Very unprofessional approach to people. This obnoxious salesman kept nudging me while he was babbling on about features of the car I could care less about… I was so turned off I figured it would be better to try another dealer.

This review is based off of my car buying experience, nothing else.
I would like to thank everyone at Kia (Mike, Kory and Brandon) i throughly enjoyed my experience I had earlier today at Kia. The way they worked with me, to get me in the right car and at the right price point was superb. Unfortunately it did not make financial sense for me to get out of my current car, I am extremely fortunate to have stumbled across this dealership and I will most certainly do business with them, when the time is right. Highly recommended, well done Kia.
Also they take care of Military here, which is a HUGE plus! Thank you.

so even though I read the negative reviews here I decided to take my 2014 Soul there for a quick 7500 mile service…
They got me in immediately and charged me HALF of what Kia of Irvine was gonna charge for the same servicing??? WTH Kia of Irvine???
Excellent coffee and doughnuts in the waiting area and THEN they brought in PIZZAS while I was waiting. So a cup of great coffee and a slice as I was waiting… AND THEN what happen you ask??? WELLLLLL they were done with my car 5 minutes early and washed the beast too!!! These guys rock and thanks John in service!!!

Let me start off by saying my experience at the Kia dealership exceeded my expectations. The staff was more than helpful and answered any and all of my questions that I had. Last but not least Perry Koster was my salesman and if your looking for someone with experience and knowledge of a car his your go to man. Thank you Perry for getting me into my sexy black Kia optima hybrid! I will definitely be a returning customer of yours.

UPDATE!
We finally received our title and paperwork for the car last month! Along with a $ 200 check which I’m assuming is a I’m sorry check? Oh well. Thanks I guess, I just wish it didn’t so long to do. So extra two stars for you I guess. Woo!

They don’t even deserve 1 star, 0 is even bigger for their lack of customer service. I’ve taken both of my cars to this dealership for years. I never had a problem with the service department from their Nisan service department. I bought the Kia because my friend used to work there and I thought the service was going to be the same, I was wrong, wrong… let me start by saying since wesloh sold it and Ocean took over it’s got really bad, even the quality of employees is horrible except for Brian the salesman, he’s nice. As far as the service department they are HORRIBLE, my Bluetooth it’s been broken and it’s been a little over a year, yes a year since they’ve been giving me the run around, but wait if I bring my car for oil change it’s ok. Because they make money, but no from warranty. This is pathetic, they always say they will call and they lie about leaving voicemails which they never happened, they think they can fool me, wrong I work for the cellphone company, so I laughed when they lied to me. PEOPLE STAY AWAY FROM KIA CAPISTRANO, I found out that KIA IRVINE is friendlier and professional, oh wait and cheaper. As far as this kia goes, they can keep it to themselves, it’s only time before you close. You don’t treat your faithful customers from the previous owner like this because you will have them coming. As for me, YOU LOST ME. I’ll take my money to those who are professional.

Okay so its six month late but hey a good review is a good review
So first I want to apologize to I want to say daniel? Sorry I dont remeber but he was very kind and he even offered us some of his cake we bought the car on his birthday and we held him back from being with his family till like 1 am the next day yet he was all smiles they worked with my moms horrible credit and got her a really low monthly payment so thanks to daniel I think and the rest of the staff for being so kind and helpful

Received an email offer with coupons for a free tire rotation and $ 24.95 oil change. The service guy said in a condescending tone, «Are you buying a set of tires today?» I replied in the same negative tone, «why would I need a ‘free tire rotation’ if I were buying a set of brand new tires today?» He then said, «you can’t combine offers, so if you want the free tire rotation it’s $ 34.95 for the oil change.» I said, «Well, since the offer is good thru ⁶⁄₁ and they are separate coupons for customers who purchased their vehicle here, which itself was a distasteful experience itself, I suppose I’ll come back tomorrow for your free tire rotation offer.» He then said, «That’s what you’ll just have to do.» I escalated to the service manager who said, «I guess we can go ahead and do this for you today.» Seriously? Great response.
Lastly, while posting this Unilocal review I asked, what my wait time would be. The service guy said, «ya know, could be 25 minutes, could be an hour and a half.» WTF kind of gap time is that? How is that in anyway a helpful answer? Really, 25 minutes to an hour and a half??? Lmao.
I love my kia; I hate this dealership.

Ok, so I just pulled my brand spankin’ new 2014 optima hybrid into my drive way and I’m relaxing thinking about how nice those people were. But let me start by saying I’m not in that euphoric, just-​bought-​a-​high-​priced-​item mood, I’m in a «winning» sort of mood.
This is my second kia optima. I leased the 2013 non-​hybrid in 2012. I doubted the kia at first. I wanted to drive a ’72 nova, but let’s face it, it’s just not a good idea for the gal that drives 150 miles a day in SoCal traffic. I test drove everything, jaguar, land rover, ford, the genesis, jeep, evvveerryttthing. It hit me right after I finished my second test drive (2 test drives!)… Kias are rad. Got a great deal, blacked out the rims and emblems, and got a ton of compliments. And then I maxed out my miles.
I went in to trade it in without getting overages for miles, and I was pretty demanding about what I wanted; white, hybrid, nav, leather. Turns out after a bunch of visits, there was none left on the west coast. But the 2014s were about to hit the road! David the manager offered me a loaner while I waited for it to come in so I wouldn’t go over my lease miles. When I picked it up the price was a little bit more than the original quote for the 2013 hybrid so David and his team (sup Kevin! Sup guy that drives the Soul!) worked with me on the price AND hooked me up with the sweet «K» logo! They also have donuts in the waiting rooms.
Caralee (sorry bout the spelling) came in at 8pm after her shift ended at 6 to show me all the features on the new whip (so fancy!). Really nice, no pressure, answered my dumb questions, and searched the country for the car I wanted.
The car is sooooo good. But they should be the ones to tell you about it.

I just posted a positive review in January about Ocean Kia. My oh my how things have changed! If I could give no stars I would. After my ¹⁄₃₁ routine oil change I came home and my husband noticed oil leaking. I returned to Kia the following week to have the leak evaluated. The service manager said that the oil pan needed adjustment so they did that and off I went. Well, guess what, it didn’t solve the problem. I took my Sorento back in. George — — in service came to the waiting room to update me that there was in fact an active leak and that the entire rack and pinion needed replacement and that he would need to order the part (s). I returned home and didn’t hear from Kia service for over 2 weeks. I was the one making calls to them to determine when my part was due to arrive. Finally I brought my vehicle in to have the new rack and pinion installed. I was never offered a courtesy ride home or even a loaner vehicle which was amazing considering I would be without my vehicle for 3 days. Thankfully since I have a new vehicle the parts and service were no cost to me. .
After the rack and pinion was installed, guess what… the leak was still active. So back to Kia I went. Service evaluated my vehicle, yet again, and guess what they told me… yes, there was a leak, but that they needed a seasoned service person to take a look but that the expert service person wasn’t there so that I would get a phone call letting me know when I could bring my vehicle back.
I received no phone call for 2 and a half weeks. I was the one who finally called them and left a voicemail on George’s machine and with the secretary. Another week went by and I did not hear from anyone in Kia service. Finally on April 25^th I spoke with Johnny in Kia service who informed me that staff had changed so that was the reason I never heard from anyone at Kia (poor excuse). Johnny told me to drop off my Kia on Thursday, May 1^st and that I would be given a loaner vehicle (which I had specified I needed a vehicle to accommodate 6 passengers like my Sorento). I arrive at Ocean Kia SJC at 730am on May 1^st. There were no apologies for past treatment and unreturned phone calls. A service rep offers me a Honda Civic. (I’m thinking does that look like 6 people will fit… NOT). I explain my need again for a vehicle comparable to my Sorento. Danny from service dispatches Johnny to pull up a Kia Sportage. Johnny runs back to the office saying «we can’t give her that Sportage the check engine light is on». I’m still sitting in the office holding my tongue. They offer me the Honda Civic again and say I can come back that evening to get a larger loaner vehicle if one comes in. How unbelievable is that! They are supposed to be providing a service for me! Im sitting in a Kia dealership with hundreds of cars and you can’t offer me one as a loaner for a few days! Finally Johnny pulls up a used Nissan Rogue with almost all the windows stickered up with specs and pricing. I’m walked to the vehicle and I ask if I can take the stickers down (how can I see out of the windows). Danny says «no». I sign a loaner agreement for 3 – 4 days and off I go in a vehicle with less than a quarter tank of gas.
I parked the loaner vehicle on my driveway overnight and guess what?! It leaked more fluids than I have ever seen leak from a vehicle and it was deep murky oil. See the pics I included. Ocean Kia did not return my calls or even give me a courtesy call on the status of my vehicle. On Wednesday, May 7^th (a week after dropping off my vehicle and having heard from no one at Ocean Kia), I called Kia corporate. Within 20mins I received a call from Ocean Kia telling me that my vehicle was ready for pick up. What in the hell was wrong with it anyway?! And why did no one call me back?! While picking up my vehicle Danny told me that I could email him the pics of my oil stained driveway so that he could share them with his manager. I did so immediately.
I have now had my Kia back since Wednesday, May 7^th and it appears to be fixed. But what isn’t fixed is Ocean Kia’s poor communication. I gave them a chance to solve a situation before it escalated. Today is May 13^th and no one has called or replied to my emails regarding the oil staining that their loaner car left at my home. What poor customer service. I am disappointed because after I bought my Kia here both my parent’s and my sister bought at Kia. Ocean Kia has lost my family as patrons.

Gave it 1 star because they have a nice waiting room. They lied to me on two different occasions about needing to fix parts on my car that in fact did NOT need to be fixed. Told me I needed to replace my front and back breaks after only 15,000 miles. Luckily, I brought my vehicle to another Kia dealership who verified that I in fact had 20,000+ miles left before I needed to change!
George in the service department seems like a very nice man but has lied to get me to spend more money twice now. I will not go back to this dealership ever again!

The staff are real people– respectful, interested in what you have to say and patient as they explain how the bells and whistles on the car you test drive work.
From the first call back I got by phone from Gabby, who «reeled me in» to see the car I knew I wanted, to the ride with Ivette who completed the sale with me, it was not a bad experience. In fact I had fun and worked hard too, cause it’s business and you need to stay sharp.
They had the car I wanted, which is still fresh and unique among Kia Soul! models, and we worked out a fair deal. I say it wasn’t bad, cause you always worry about getting taken for a ride… all pun intended… when you buy a new car.
I traded in a car and feel I got a fair deal. I closed the shop late on a Monday night. All good. Didn’t have time to have car detailed that night as it was late, but came back and it’s being done while I wait with free Wi-​fi and even complimentary lunch at the café on site.
The Kia Manager David Ortiz is tops too– you can just tell– he’s professional and it sets the tone. The whole crew works as a team, doing their best to provide excellent customer service.
It was worth the drive for me to OC from Culver City… plus it’s a beautiful little road trip!

Ocean Kia is the best dealership I have ever been to! I have been trying to get approved For a loan to get a car for months! David hill at ocean Kia made it possible for me! He not only found the perfect car for me but he spent hours/​days contacting finance companies doing whatever he could to help me get this car. And it worked! I highly recommend going to Ocean Kia and asking for David if your interested in buying a car! He will get the best car for you with the lowest rates!
Crystal

This place f**k*n sucks I went in there like two days a go because I was shopping around to get the best deal for a new car just like every one else does out there. I walked in and asked one of the salesmen to show me some numbers on what he was going to sell me the car for. We went in side And sat in his office and told us he would be back he came back with this paper with some numbers on there. He explained what he had after that I asked what deals the 2014 optima sxl has any rebates or any thing. His response was I need to run your credit to be able to tell you what you can get. I told him that the rebates and promotions come with the car not with the customer. He called his manager and he came in with a different paper with different numbers than the first one did and again I asked the two guys what are the rebates and promotions are and all they they keep saying was «this is the best deal your getting it’s employe cost» bs that wasn’t employe cost all they wanted was me to buy the car and for me to give them my info for every thing when they are so pushy for every thing that’s not the way to do business with customers. If they really want to keep customers there give them the best price the first time answer any question they have don’t give them the run around and stop all the BSing.
I will never recommend any one to you guys ever in my life for all the BS you have going on there with your salesmen you need to fire all those guys and hire REAL CUSTOMER ADVISORS.
If any one is looking for a new Kia or the best price up front with no BS call NOLAN P @ KIA OF IRVINE 888−984−5121!!!

THEY WORK BEYOND THE NORM
Went above and beyond to get me the best deal with my loan, gave me bottled water, offered food, made me feel at ease
The finance department went out of their way to work with bank on getting loan approved and the percentage down
Service with a smile, I’m very pleased
Caralee is the best saleswoman!

Today Tom from Ocean Kia called my cell phone. He seemed shocked by my reviews on Unilocal,especially since they didn’t have any record of missed calls from me, presumably to try and address my discontent directly.
Tom, all those calls you and Frank received which you dodged and never returned were from a guy named Michael at Kia corporate who was trying to resolve my issues. I know this is true — remember the day I had to return to the dealership for the forth time to get something resolved? The day you bitched me out for getting Kia corporate involved? The day I saw Frank sitting at his desk? Ten minutes after I saw Frank sitting at his desk I received another call from Michael at corporate saying he just called your dealership and was told yet again that Frank wasn’t there.
No integrity. You guys pulled a BAIT AND SWITCH on me at the dealership with your own Blackbook appraisal and when I called you on it you got angry. You allowed me to sign paperwork on a car that you knew DIDN’T WORK and lied to me about the problem. Only after I took delivery the next day did I find out the car was broken.
Ocean Kia also held up the payoff on my old car for several weeks after I traded it in. Did everyone know that until the dealer sends in the check to Kia corporate your trade in is still on your credit and you’re still responsible financially? It’s a behind the scenes thing that no one usually knows about since it’s taken care of within a few days. Ocean Kia held it up for weeks and it was close to DAMAGING MY CREDIT. I also found out that Kia corporate had to assign their own debt collectors on this dealership to either get the car or payment.
The vehicle itself is outstanding; best car I’ve ever owned. Ocean Kia just sucks!!!

Scott you are not alone! My boyfriend went and traded in his car for a new Kia. He is now receiving late payment letters on the car he no longer has. Kia keeps telling him to just make the payment on his old car… Ummm No Kia you own the car now. This is effecting his credit! He has left several messages with no call back. Time to get the lawyers involved! Uughh!!! Stay away from this place!!!

Great buying experience on my 2014 Cadenza. Caralee was the absolute best salesperson to deal with. The process from beginning to end was so easy. Finance dept was the fastest and easiest yet. The negative review below was probably due to the recent sale of the dealership at the time this reviewer visited, but they surely have their act together now. Great experience.