Capistrano Toyota

Just your typical lying car dealership. Called earlier in the week because I need to get the rear lower quarter panels popped back in, they need new clips. If you go over a curb, they easily pop out on a Prius. The guy said ‘sure’ we can take care of that for you. I asked to make an appointment for Saturday, he said to just come on in. Got there yesterday, waiting in line for 10 minutes to see a service advisor, and was told that they don’t do that kind of work, go to a body shop. TYPICAL, just get ‘em in the door. Honestly, I’ll never set foot on their property again.

Zero stars! I took my sequoia here to get serviced and was charged over $ 200 for a simple oil change then they hit me up for a lug nut they broke. I also asked for a quote from their parts for a replacement head light and they quoted me $ 289 per head light plus labor! Hahahaha how is this place still not shut down by department of fair trading? I found the genuine Toyota head lights online both for $ 60 and it took me 30 mins to install myself. Rip off place. Bunch of wankers and con artists. Do not get your car serviced here. Plenty of mechanics that can perform Toyota certified maintenance without voiding your warranty.

So Friday it was time for my oil change. As always I was greeted cheerfully by Justin my Service dude. Truly a good guy.
My front brakes are getting worn an need to be replaced, as well as my front tires. Not to worry that comes with owning & caring for your vehicle.
I was informed the new plug in Prius still won’t be available for a while. It will be my 4^th Prius. Third from Capo. I love Prius & Capo Toyota !

Nasser was great, left with a 2016 Prius 3 in under an hour. Jessica with finance provided excellent service as well.

Say it as it is.
I purchased a vehicle from here. Capistrano Toyota. This location is about 30 – 45 minutes away from me. One of the very reasons why I bought from here was because I was told several times «buy here and you get oil changes for life of the vehicle.»
When I heard that, I said hell yes! I am upset at myself for not questioning it because as of today I figured out there is a catch to that. I want to educate anybody that purchases a car from here prior. The catch is as I found out today, that I need to spend money on some type of service. Even if it’s a «tire rotation» which the service rep told me. I bought new tires from a store that does that for free, why would I spend extra money… A tire rotation here is 30 dollars. So in order to get your oil change you still need to spend money. So really, your oil change is not free. So in retrospect I did not really get any perk for driving 45 minutes to this location. All dealerships are basically the same.
The only free things you get here at Capistrano Toyota is coffee and fruit in the morning.
I am giving them 1 star because I freaking love my Prius, but I could have bought it at the dealership 5 – 10 minutes away from me.
Nothing in life is free. Say it as it is.
You guys should say, «buy here and get free oil changes for life if you also spend money on some type of service, oh baby!»
Cut that out!

It seems this dealership has a low rating overall so this review probably will go lost amongst all the others but oh well.
This dealership is shady. They allow straw purchases. They lie in their sales tactics and give out misleading information to obtain sales. The sales guy who helped us was patient but either misinformed or a really good bullshitter. I’m too lazy to write a longer review but know if I could rewind the hands of the clock I’d make sure the purchase of the vehicle from Capistrano Toyota didn’t happen.
If I were you… go anywhere else. There’s Toyotas everywhere. This place is a joke.

I bought a 2013 Toyota tacomenin August from here. The loan guy (I can’t remember his name but he was Iranian or something like that) told me I would have a 6% interest rate for 6 months and then if I pay my payment on time that Toyota would refinance me. Well it’s been 6 months and I called Toyota and they told me they don’t do refinancing! Also I bought the package where I get free oil changes for life and I had my he bring it in for an oil change and it took over 3 hours and everyone from the secretary to the service department was completely rude and treated her like she was an idiot. The oil change took over 3 hours. I’m due for an oil change coming up pretty soon and I’m going to come in myself and see your service department face to face and see how rude they are to me! You guys suck! I’ll see you soon !!

I took my Toyota 4Runner to Capistrano Toyota several months ago to have the breaks replaced. At that visit they also did an inspection as my vehicle had recently crossed over 100K miles and no problems were found. I was very pleased with the service.
Following that visit my vehicle began having some slight vibrations when accelerating. The issue continued to worsen and I took the car back in earlier this week. They charged $ 125 to look at the vehicle and then informed me that it would cost $ 1000 to fix the drive shaft and that it was not a safe vehicle to drive. I consented and they told me that my car would be ready the next morning.
The next morning I received a call that the vehicle would not be ready until the afternoon. That afternoon I was told it would take several more days to fix. They said they would provide me with a rental vehicle until my car was ready.
Unfortunately, the shuttle they sent to take me to the rental car agency smelled horribly of gasoline. The driver said he had spilled gasoline in the back of the van. By the time we arrived at my destination I had a terrible headache and felt nauseous. While Capistrano Toyota paid for the daily rental, I had to pay additional insurance charges, further adding to an already expensive situation.
While my vehicle appears to have been fixed, it was an expensive and inconvenient process. The courtesy shuttle was the worst I have experienced from this type of business.

Didn’t realize my Tundra came with oil changes for life. Came in on a busy holiday weekend and they slid me in for service. Service rocks here.

Incompetent service personnel who do not listen or pay attention to the true mechanical problem with a seat mechanism… Referred us to an upholsterer who never returned calls… Grubby waiting room, drab, uncomfortable environment. Poor coffee…

I purchased a 2008 Toyota Prius from this dealership in 2012. WE added the extended warranty and unwisely fell for the upgrade of an alarm system, which turned out to really be a huge pain for us. Bad on us for not doing our homework, I know. It turns out that Prius is the last car that will be stolen due to the difficulty thieves have taking them.
The BIGGEST problem I have with this «squealership» is the shoddy, unresponsive, deceptive practices they have when dealing with their customers AFTER the car is sold. Right away, we had problems with the alarm constantly going off WHILE I was driving. We have the service records that show we asked about this constantly while the car was still under warranty. The car was brought their several times for service over the past 3 years. Each time, they said their was nothing they could do and that it was just a random occurrence.
IT TURNS OUT THAT THE ELECTRONIC LOCK SYSTEM WAS FAULTY FROM THE START AND THIS IS WHY THE ALARM KEPT GOING OFF! The short in the locking system was confusing the alarm system and causing it to go off. I thought it was just the alarm, but it turns out the Actuator system was going bad. It recently went out completely and their alarm guy finally identified the «random problem» that has occurred since early on. Since we have proof that this situation was occurring while the car was still under warranty, we feel it is only right that this be repaired. The dealership refuses to honor our request.
Run!!! Run squealing into the night from this place. I am currently shopping for a new Toyota here in San Diego County and the response I get when I mention Capistrano Toyota is telling. Raised eyebrows, smirks and other responses from several dealerships can only confirm their reputation is not a good one.
Lastly, while they do have a lovely showroom and lounge to wait, it is pretty hilarious to watch the «coffee czar» in charge of the coffee machines do her thing. When I first started going there, they had machines to grab a cuppa while waiting for service. Suddenly, they have a rope across and a gruff coffee monitor who makes you feel like one of the orphans in «Oliver» when asking for anything.
«Please, Mum. Can I have a coffee?»
«Please, Capistrano, won’t you honor our warranty?»

I took my 2010 Camry for service as it was making strange noise.
I made appointment and got in quickly.
Tony, service writer, was helpful and listened.
I like the way, when I called, my number give them my name for personalized, quick service.
I was in the waiting room and
Alta made me hot chocolate.
They services my car quickly and gave me credit for online coupon.
Moe from parts department put my new license plate holder on after my car was washed and dried.
This place is consistently service-​oriented and I highly recommend
Capistrano Toyota.

Once they get your money, all of the customer service goes right out the window. I purchased my second Tundra from Jose Patron at Capistrano Toyota, who is awesome, btw, but for the convenience of getting into my new Tundra right away rather than going to the bank the next day, I decided to go with their financing & then to refinance later thru my credit union. I ended up getting a 5.74% rate with my 790+ credit at Southland Credit Union, so I decided to refi with Wescom Credit Union, who gave me a 1.49% rate.
Wescom instructed me to inquire if the GAP insurance or the Toyota Extra Care was transferable, so I called Capistrano Toyota. I left voicemails for the finance managers, as well as a couple of messages with the receptionist. After 7 hours of nobody calling me back, I called & told the receptionist that a repeat customer should be treated better than that. She assured me that she would hand the message directly to the finance manager herself. She apologized on behalf of Toyota & tried to save them some face. Only after that, did somebody return my call.
The finance manager, who was a female, told me that neither was transferable & that only the GAP was cancelable. She said that I had to come in & physically sign a document, so I arranged for someone to watch my kids so that I could come back to the dealer.
Upon arriving, I was told that the finance manager was busy & that I could wait if I liked. I said that I would wait & then later when I told the receptionist why I was here, she said that only the finance manager could help me. I let her know my frustrations & asked if there was another manager that could help me. She ended up walking to the finance manager’s office & then coming out with a post it with a toll free number on it & told me that I could cancel it by calling that number. I told her about my conversation with the finance manager & how I was told that it had to be done in person. I told her that if it was doable over the phone, why was I told that I was required to physically come into the dealer? So I asked to speak to any available manager.
She directed me towards the «sales manager,» a heavyset guy with an unfriendly demeanor, named Tom. He confirmed with me that any cancellation of any insurance policy had to be done in person & in writing. Again, if that was the case, why was I given a phone number? I told him I had to take time away from my family & did not have time to just return at a later date when it was convenient for them. I told them that I was nearing the 30 day mark of the date my Tundra was purchased & needed this handled today. The finance manager ended up bringing Tom the form & Tom hollers my name across the lobby, from inside an office, while other customers present. Wow. Great customer service, Tom.
I expressed how I viewed this action as being unprofessional & Tom kept interrupting me & talking over me, so I started to record him. Right when I started recording, he clammed up & walked away without saying a word. I’ve uploaded the video to YouTube & am still sitting here, 2 hours later, still waiting for someone to confirm that I filled out the document correctly since apparently the only person that knows how to fill it out is their finance manager.
I will probably update this review once everything is taken care of, but for now, here’s the video of my not-​so-​pleasant interaction with their sales manager, Tom, who apparently does not have business cards. Funny because even Jose Patron has a business card & he’s not even a manager!
Beware. Once you drive your vehicle off of the lot, you’re on your own.

On my way to San Diego, stopped by to check the place out and met salesperson Mike L. He is the most trustworthy, friendliest and knowledgeable there is. He is patient, kind and considerate with any questions you may have. Definitely has the experience and expertise in the car industry business.
I would highly recommend as your salesperson!
Don’t forget to ask for Mike L!

I absolutely love Capistrano Toyota!
I bought my hybrid Highlander SUV from them over a year ago and it was an awesome buying experience and of course is an amazing vehicle!
Their service department is thorough and professional and thoughtful. And they totally go the extra mile with their shuttle service.
My kids and I ran into an issue where I needed to get them to A school related appointment at the same time as I was being picked up by the shuttle, the shuttle driver went a bit out of his way to drop them off and save a huge amount of inconvenience for me! It wasn’t a huge detour in his day, but it made a huge difference for our family!
We love every aspect of this dealership and will continue to have our vehicle serviced here and buy our new vehicles here!

So blessed to have the opportunity work with Mike Horner. Had a little issue with my car and he helped me on the drive. So wonderful to deal with, even though I was embarrassed that there was nothing wrong with my car, total user error. Being a single mom, I get really worried I am going to be taken advantage of in the car world. Mr Horner made me feel better, secure, and I appreciate him very much.
Now time to go enjoy this wonderful weather and take my motor boat out on lake Irvine.

Well then, Jacki M. from Capistrano Toyota — you need to let your service department know because they charged me for my 2006 and not my 2008 and BOTH of my cars were purchased there.
The reviews about your service department are in the toilet, if you haven’t noticed.

Do NOT get your car repair (or any other services for that matter) done here. Unreliable, will definitely con you into buying shit you don’t need (especially if you are a girl), and overall untimely service in general. A tire rotation and oil change took them 5 hours, when they told me itd be done in 2. Don’t go to Tony and Gale. They are fishy and unreliable.
ALSO: this reminds me, last time I got my minor service done, they didn’t even bother calling me to let me know my car was done and I called them up at 7:10 pm, just 10 minutes after closing and the service guy had literally locked up and left for the day! With my keys locked up too?! Wtf how can you just leave without letting me know my car is ready? Bloody nonsense

This place is shady! I was looking for a new Prius plug-​in with carpool stickers, and since the state was down to only 3 thousand green stickers left, I knew they would probably mark up the price of the car. But this place wanted $ 5K over MSRP! I should have left right that second, but I made the mistake of trying to negotiate the price down.
The entire time I was there, the sales guy I had the pleasure of working with barely made any eye contact with me and during the appointment he must have gotten up to «talk to the manager» at least 10 times in the hour and a half meeting. But each time he came back from his talk, the final price was never dropping. All he did was jot down on sheet of paper a bunch of random numbers and arbitrary boxes and graphs that didn’t make any sense. It was almost comical how many of these old-​school sales tactics he was laying on me.
I then mentioned how I was interested in possibly leasing the car and that’s when the real performance began… Suddenly two other salesmen emerged and rather than clear things up, they seemed to make everything even more complicated. Everyone had a different story to how they were lowering the price without actually proving it with real math.
Fed up, I politely explained that since I was new to leasing would need more time to think about their pricing and payment explanations and walked out. When I finally got home, I looked up more information online and found out that almost everything they were telling me was inaccurate and totally deceptive.
These dudes are trouble. Do the smart thing and stay far away from this place.

I cannot even begin to describe the horrific 3 month ordeal I have had to endure at the hands of the dishonest, finger pointing, and unprofessional members of the staff at this Toyota dealership and service department.
If you have to have any major or insurance claim related repairs done here, SEEK A SECOND OPINION FIRST or don’t take your vehicle here!!!
In a nutshell, they misrepresented the repairs they conducted on my vehicle and the timing of their completion (Mike).
AND???
They said they repaired it. The truth? they either didn’t repair it and/​or didn’t complete the repairs appropriately. Meaning They did a half a** job. My car is literally falling apart (yes pieces and equipment falling off my car)!!! Why?
because they didn’t reassemble it properly (pictures and video to follow).
They finger point, make excuses and don’t accept accountability unless I am a complete b**ch to them (Jacki).
Their service department manager Andy Foo– comes across as almost docile when interacting with him in person. However, on the phone with an independent 3^rd party (I had to bring in to inspect my vehicle because THEY F’d so many things up)?? ANDI was a complete unprofessional d**k to him! He didn’t know that the third party mechanic had him on speaker phone and I was listening to the entire exchange. YOU ARE A JERK ANDY– the guy was only trying to do his job, because YOU DIDN’T.
My next step? After Unilocal???Filing a formal complaint with the Bureau of Automotive Repair.
I encourage ANYONE who has to deal with even a hint of unethical profits before people bull-s**t by these people to meticulously document it and file a complaint with BAR. I have and I’m going to ensure their service department is held accountable legally if they don’t accommodate me and get my car fixed the RIGHT WAY.
If you or someone you know has had a negative experience with this dealership, please Private Message me.
Because if they don’t 100% correct the ongoing issues my car is now having because of their horrific repair standards, I’m going to file a formal complaint with BAR and then lawyer up and sue their a**es.
I have all the time in the world to sue, as I’m going to school to become an attorney. I’ll just look at it as a positive learning opportunity. And it will be a much needed reprieve from the unparalleled stress their chronic mid-​steps have caused me and my family.
If you are having more than a minor service done on your vehicle, Document, take pictures and video EVERYTHING with this service location and ALWAYS have some sort of checks and balance in place, like a second opinion or independent inspection.
Depending how they deal with my third issue that has arisen, will determine what my follow up review will entail. I have given This service department multiple opportunities over the past three months. I will leave a follow up post informing everyone of the specifics and the outcome.
Hopefully you will get me into a rental while you fix my car, Jacki. If my daughter misses her Dr. appointment at 9:30am this morning and I don’t have a vehicle to get her there, because there are outstanding repairs that need to be done? I WILL escalate this.