US Post Office

Supervisor is a nasty guy which you never want to deal with him because he doesn’t listen and understand what you are talking about. Post office should GET RID of him and hire some useful and helpful people to serve better customer service. Also Post office should inspect this location because all our important mails are getting lost. they are not organized and always mixed up the mails.

Quick, no line midday on a Thursday. Only had to wait a few mins to get service.
Service friendly and the woman helping me actually smiled and laughed at some of my bad jokes. I thought I was transported to a different dimension for a moment there.
Good for her. Stay happy ya’ll. YOLO.

I’d give a zero stars if possible. I got a p.o. Box on Thursday. An important document (my truck title) was certified mailed on Friday to be delivered Monday. No delivery Monday. Tuesday: I go to this office. The lady who handles the p.o. Box applications hasn’t been to work in about a week. No one did the work. My title was delivered but name wasn’t on the box even though I had the keys, paid six months, and turned in the paperwork into a postal employees hands. They have no idea where it is, but hope it is being returned to sender. No one took the initiative to check why a certified letter would arrive in my name. Not to mention the 40+ minutes I waited when I got the box and the 40+ minutes I waited to get an explanation. They could turn very costly since I needed to register my truck by Friday and I can only hope to get it back by next week. Total disappointment. They did offer a refund but that’s not what I want. I want people to do their jobs and I want my truck tiltle to register my truck in California and not drive around with expired tags.
No Bueno. No Bueno at all.

Will be filing a complaint soon. Second time in a week where I happen to be home and witness the mailman throwing my mail down. Today he threw a box and package on the ground. Last week he threw a package on the bench. Good thing nothing broke.

The people working the actual post office store are very nice and helpful, which is why they got 2 stars at all. but whoever delivers the mail in my area is all over the place:
–it seems to be a different person delivering to us all the time
–sometimes it comes at 10am sometimes 6pm, which is very late. if i’m waiting for a check or important document to take somewhere by 5 I can kiss that goodbye a lot of the time.
–some days it just doesn’t come at all — we have multiple people who live here and one of us gets at least one package/​letter/​junk mail/​etc every day. then a bunch of stuff will come the next day after a day of no delivery — how about that.
–I paid for a 2 day priority package with a delivery date of today, but it never made it to the house with the rest of our mail and appears to be stuck on the truck. The tracking went from our local sort facility to out for delivery, then back to the sort facility and as of right now (9:30 pm) it still says out for delivery. No way if it still on it’s way. So now that means it probably won’t be here until monday — 2 days after it’s 2 day delivery date. Why did I pay extra at that point — why not just use first class if it’s going to take that long anyway?
Update: it took a full week to get my two day priority shipment. The manager here straight lied to my face about where it was several times. I was then told that two day doesn’t mean two day, and I had to pay extra for two day priority EXPRESS for it to be guaranteed in two days. So one has an extra word in it, probably so they can trick people.
–Packages are often scanned as being delivered but don’t actually make it until the next day. This is so it’s not marked as being late. As far as the system knows it’s been delivered on time, but really it hasn’t. This happened with an amazon delivery and the item NEVER made it despite being scanned as delivered. So amazon said sorry, you’re SOL, our system shows it made it to your house. Thanks USPS.
–They’ve also brought packages of mine to the neighbors house by accident several times. I also receive neighbors mail pretty regularly. Which isn’t a big deal, but it happens a lot which is not instilling confidence.
Anyway, like I said the people who work in the store are great. The delivery itself however is lacking.
Update: I missed a delivery (which is nonsense because someone was home) and the slip said to pick it up the next day anytime after 9am. I went there and it’s actually not open until 10am today. Even the people working there don’t know what time they open. I work 10 – 2, the exact hours they’re open today so now I have to wait until Monday for a delivery I missed Friday. Oh but wait, Monday is a holiday so now I’ve gotta wait 4 – 5 days total. Great.
The amount of incompetence in the usps is astounding. Down to one star they go.

In the past 2 months I’ve made 6 complaints to the post office because our mailman «loses» our mail. On 2 occasions the mailman marked the package as delivered but the post office called him and he still had the package on his truck and the second time he didn’t deliver my package because he said the address was missing a house number (but it was clearly written on it — the post office eventually found the package a couple days later). This mailman walks around in slippers and is completely incompetent in delivering mail. I’ve made numerous complaints without any resolution. I’ve decided to get a PO Box in a different area code hoping they will not lose this many packages.

After having issues a few months ago with my outgoing mail being not delivered I started to hand drop my outgoing mail this USPS office. Last week I mailed two checks at the same exact time. One was delivered without failure, the second one went MIA.
It’s frustrating as I’ve never had issues with the USPS until I moved to this office’s service area.
Edit:
My check finally arrived to its destination… it only took 10 days. (the destination address is also in San Jose). The envelope looked all beat up and appears to have gotten stuck in a machine or on the floor of the truck or something. In any case, taking 7 days longer than expected to deliver a check is frustrating and unfortunately cost money to rectify.
To elaborate more on my previous issue with this USPS office: One of my previous rent checks was delivered to the wrong PO Box, it should have gone to a box in San Jose, instead it ended up in Austin Texas? The company at the Texas PO box mistakenly (illegally?) deposited the check which required me to fill out a police report and open a dispute with my bank. It took well over a month to recover my funds.

Good customer service. Friendly staff. Nice neat clean. they offer to buy stamps all the time in case u forget.

The wait in line is crazy long. I try not to go to the post office often, but when I do, I’m not a happy camper. Customer Service is not good. The only + is parking is easy.

The tellers are nice and friendly, and the lines move quickly. I still give them 1 star because of the mail carriers.
It takes FOREVER for them to deliver packages at least 50% of the time. Many times they mark the package as «delivered» when it’s not, and when I call to inquire, they tell me it was probably stolen and to go to the police. A few days later, the packages arrive. One day I got to the bottom of it after I had a chat with our mail carrier; seems they mark the packages as being delivered when they get them as they plan to deliver that day. Unfortunately it often takes them longer to deliver.
I wish there was someone to turn to to investigate this!

Absolutely worst experience with them! Never answered the phones, when they finally did they put me on hold for 30 minutes! I did 1 day tracking, still haven’t received it. Tracked my order, said it was delivered. But it clearly wasn’t! I watched the guy pull up then leave my house. Definitely not using USPS ever again. And making sure I tell everyone how bad my experience was.

This location on Hillsdale has gone downhill over the last couple of years. In the last month, I’ve gone to use the auto teller 4 times and it’s been down each time. When it’s up the drop off box is full so I can’t drop off the package. Either way I loose. This is so irritating. They need to empty the auto drop off box more. Even if that means at 8pm or midnight until the Holiday season is over. And fix your auto teller so you can mail a package «all» the time.

Me: hi, Do you guys do spiral binding here?
Employee: No we don’t. Bye.
–hangs up–
… Wow… Did I pissed him off asking that?
Rude.

Me and my kids were at a U-​jam class down the street and I had some packages to mail off so we found this location near by. There was actually a lot of parking available so I must have beat the beginning of the holiday rush. The postal worker there was very nice. She was educating me and the size and costs of certain boxes and shipping costs which helped me out a lot. She was super friendly and I think that’s awesome especially since the Post Office can become a very frustrating place. Everyone there seemed really friendlly and it was nice and clean inside.

Cambrian is a fantastic Post Office with excellent customer service. Post Office employees always work hard to see that your shipping needs are met.

By far the friendliest post office I have ever been to. I went in to buy a couple hundred stamps to mail wedding invitations. The woman who helped me asked me a few questions about the size of the invitation and suggested I bring one in to have it weighed before investing in that many stamps. Glad she suggested that, as the weight limit had never crossed my mind. I went back the next day and another woman helped me. She was just as friendly and helpful as the one the day before. It’s not common to have a favorite post office, but I do believe I have one now.

Good post office with a small parking lot. Parking usually turns over quickly. Was my «go-​to» post office for over 5 years. Staff is very nice, efficient and super friendly.
One star deducted for the clerk who is always nosy and asks about the content of each parcel when she is not required to for normal US postal delivery

There is hope for the USPS yet!
Hands down the best customer service and overall experience I have ever had at the post office.

I really love my mailman. He’s friendly, and I trust him. The mail is not normally something you think about, until it goes wrong… but it doesn’t as long as my guy is on the job. I’ll have to get his name, and for sure I’ll be contacting his boss to let him know he deserves a raise!
I buy a lot of stuff on fleabay, and he brings me packages with a smile.
When I go in, the people inside the office are always friendly as well.
Keep it up!

I would have to first say, I know this post office has been around for a while and the service is good quality, but what I found interesting is how run down this location is, yes they seam to maintain the faculty but it is showing it’s age.
The employees compared to other offices are very nice and friendly, they get you going as fast as their system allow you to. If you need a letter or package mailed then this locations a good place to drop it off at, they will make sure it is delivered.