T-Mobile

Excellent service. Good communication. And short waiting time. We came to this tmobile at opening time 10am on a friday morning. They took down our name immediately when we got there. And we waited no longer than 5 minutes.
The employee who served us was Lorena. She was very thorough and gave us her full attention.
We came here to request a new phone because my existing phone had a problem with the sound. I was able to request a new phone because of insurance. No more than 3 times you are able to request a replacement phone.
The only problem Lorena ran into was that the printer wouldn’t work. Luckily though, it began working while I, the customer, was on my way to my car. Lorena literally ran after me to give me the paperwork from the now working printer.
Five stars for exceptional service.

Worst T-​Mobile you could go to. All they care is about making commission off of you. Do not come here management is horrible the one on story is 100x better and is worth your time

Went in to get my I phone activated. Which I didn’t know you could just take out the sims and transfer it. Snarky remark from the female rep. Looked at me like I was stupid (Hello. Not all people know these things that’s why you are a rep) Told me to take out the SIMS card. Bitch which what my finger? Then I looked at her and said «I need the tool to get the SIMS out» Rolled her eyes and said the tool is over here. Okay??? I was offended by the bad customer service I just left. Thanks for the help. (sarcastic) The T-​mobile by my work is better… but is very far so I had to resort to this one…

I have been to this store a few times (I like this store better and the rest), and I have to at least write a review for an Amazing representative that made all of visits worthwhile. His name is Johnny. I have had some problems with my phone and the service at my house and Johnny has resolved everything. My iPhone 6s had problems connecting to T-​Mobile service, and johnny fixed it. I had problems receiving signal at my house, and Johnny called his customer service so that they can ship over a cellspot router to my house (it connects to my WiFi and «acts like a mini cell-​tower in my house») without charging me anything. I will keep coming back to this store.

This place is a drag. I always have to wait a half hour to pay my bill and the workers had too big of a line to really give their best customer service. Last time I was in, after I Waited in line for a Half hour they said I could get a free tablet if I just paid 10 dollars a month and then they revoked their offer shortly after letting me see what the tablet looked like and said my credit wasn’t good enough. That’s okay– my credit isn’t great but don’t get people excited over nothing after waiting ages in line. Never coming into this store again.

If there was an option for no stars that option would be chosen. The T-​Mobile employee who helped me didn’t know what he was doing at all. His excuses were my computer keeps «glitching» besides him making me wait so his mistakes, he was being super unprofessional and keep making rude comments. Time for a new job buddy.

I have been here a few times (more than 5). I found that Curtis (the store manager) and his staff are very knowledgeable and useful. They are friendly, and help me out, at least try to help me solve all problems I have and answer all my questions.
Not sure why this store has only 2 stars, but believe me this store really deserves 5 stars or at least 4 stars for their service.
Really recommend this store!

I recently walked in this store in search for a new phone on a new plan with a new provider. I was surprised by the service of this establishment given all the bad reviews.
I was assisted by a not-​so-​shabby filipino with a weird goatee. He was pleasant to talk to. Within half an hour, I was out the door with what I wanted.

If you want immaculate customer service, you should visit this store. I think the people that write bad reviews about this store, don’t understand about polices and procedures. There are just some things that people cannot do. Let me tell you about my experience.
I recently was a customer at Verizon on a family plan. Since I use a lot of data, I needed to find a carrier that best fit my needs, so I decided to try out T-​Mobile. After reading some of the reviews about this store, I was really hesitant about starting service there. But one of my friends actually told me that she & her father went in recently and activated 4 new lines and everything went just fine. When I walked in, it looked pretty busy so I guess that’s a good sign. I was greeted immediately by the manager Curtis. He asked me what I am in the store for, and I advised him that I was switching carrier’s. He introduced me to the rep Mike. He was very friendly and extremely knowledgeable about all the products and services. He helped me setup my new Samsung S6 edge and transfer all my stuff from my old phone. Wowza!
In the end, I am happy with the level of customer service that I received from Mike and T-​Mobile.

I went into this location yesterday to switch my family over from verizon.
The manager friendly greeted me and told me that they’ll help me in a few minutes. In the meantime he asked me several questions about how much im paying and what kind of phones i was interested in.
He was very knowledgeable and friendly, also the rep David knew exactly what to ask and what to recommend.
Great customer service i’ll forsure be back!(; and I’m so happy with the savings im getting since ive switched to t-​mobile.

this store is run by clowns. I went in to the store for a simple procedure: buy two activation kits sim cards. I paid the $ 30. The sold sold me one sim card that was used before saying «dont’ worry, we just used it to test, it’ll work fine» Of course i get home and it doesn’t work, have to chat in tmobile and waste time to get the sim card to work, it was on their «used» list and a user can no longer self activate.
Also, they changed my plan unauthorized tacking another $ 20 upgrading my data line even though I never asked for it.

Came to buy a SIM card … The rep whom I prefer to call him K activated it for me … He first asked me if the subscriber under this plan was my name. I told him No, I’m his daughter. So he went on and asked if this number, which is my mom’s number is my number, I told him No, and gave him my number for the new SIM card. He said sorry, this computer is not working right… Later that night, my number was not activated and my mom’s number was deactivated. It turned out he activated the wrong number!!!
Next day, I came back to tell the story … To make it short, this time was the new rep (again don’t want to ruin his reputation, but his name is C…) At first C was friendly and nice and told me it was the other guy’s fault because K is NEW … He asked me again if my name is the acct holder and I told him he is my dad. He paused for a while and said well, technically we cannot authorize you without your dad here since your name is showing under your dad’s account. Can u call him? I was like uhm u guys have made a mistake and now u told me that I’m not authorize to active my num since my dad is not here ??? U guys should just apologize to me and give me the new sim so I can just activate it myself !!! To make it short, after the unauthorized thing was resolved, he also asked me if my mom’s numb is my number. He told him No, and tell him my number. Then he went on telling me that I told him the other way around and said maybe the same thing happened yesterday, meaning that I did not tell the K the right number… WHAT? ?are u blaming it on me? I was like well, if u are in doubt, should have asked what my number is first before guessing it yourself !!! … He went on to fix the sim for my mom and I. He kept blaming on the first rep. I told him no one is perfect and he is new too … Then he said he is not New. I LIED to u… I was like WHAT ??? LIED? I thought u are not supposed to lie to your customer!!! … C said it is good that I’m here to help u, otherwise no one would be able to help u and u will have to go to another store .I was like Who are u? I don’t want to thank to u cuz U are not that great either !!! Another thing, I asked him if he think I made it up. And he went on and blah blah and told me that it’s not my fault .duh, why would it be my fault??? I was there half an hour and was late for work too …

JUST HORRIBLE.
I went in to talk to a worker about the iPhone 6. He told me that it’s going to be a 50 – 70 dollar deposit and $ 80 monthly for 2 years. As this goes on, he makes unnecessary side conversations with his buddies which is very rude when your customer is trying to communicate with you. He then says that the deposit is actually going to be $ 200. He tells me to pick out my case and whatnot so that I can get a better deal. When it was all set and done, he said my total is going to be a $ 470 dollar deposit and I was just like… are you serious? I walked out of the store and found a few days later that I got mailed a bill for $ 5.73 for service charge. This employee kept bumping up the price of the phone and now I have to pay $ 5.73 for horrible service? Absolutely outrageous. I’ve been T-​Mobile faithful for so long but after what happened, I swear I’m going to switch carriers. When I looked at the reviews, I was definitely not surprised.
–Angry customer

Horrible customer services!!!
Although I am awared of all the bad reviews about this store, but it closes to my house so decided to give it a try. Came here around afternoon, there were 4 associates in the store but none of the really pay attention to offer help to customers that came in. Even when they saw us waiting at the front door, they still turn back to chat with each other until we have to inititally request them for help. The associates have no senses of customer services, they do not care about customer, and when they got called over to help, their reaction are rude and unattentive. The guy who was helping me didnt even look straight at me when explaining the plan. When I asked them if they are able to transfer the contact list from the old phone to the new one, he rolled his eyes and saying that is very simple and I can do it myself without even have to go to their store. Then, they turn around and smirk at each other. What kind of customer services they are offering? I really need to talk to the manager of this store to have him/​her to re-​training all of his/​her employees. Their job is to help customer and sales and make comission over the sales, so the happier the customer, the more profit they can make. Dont know why the associates at this store do not care about the customers. I am really unhappy with my experiences today. Will call T-​mobile and have their customer services deal with these workers if the manager do not take any action.

i wish i checked the review before i came to this store
when i opened an account with 5 lines here, i asked for free data since free data is enough for us. the rep (Kevin) told me that he had to choose 3GB data for $ 10 per line per month and I can stop by next month to get credit back for 1^st month
let me tell you how much trouble to get the credit and how many excuses they have
1 month later, I came to this store 5 times
1^st, in a weekend evening, i met Kevin, he said he can give me credit but he need his manager to approve and asked me to come again anytime in weekday
2^nd, in a weekday evening, I met Mike, Mike said he has power to do that but he need the manager who is only there at day time.
3^rd, in a weekday morning, so lucky, Mike just said his manager is not here, but the manager shown up. The manager said he can give credit only after the first bill. I reply i already received the 1^st bill and even the 2^nd bill. Then, he asked why Kevin said to give me credit, why can’t choose free data. Obviously, they all know the rule in this store but they just don’t want to give you credit. at last, Mike gave me $ 25 and said he need to confirm with Kevin to give me another $ 25
4^th, in another weekday morning, met Mike again, asked if he confirmed with Kevin, and he said yes, but gave me a new excuse — he can’t give me credit twice with 30 day asked me to come again next month.
besides, i have called them 5 – 6 times.
at the 1^st time i call, Kevin answered it and said he will give me credit after check with his manager, but i didn’t see the credit.
then, in most time, i can’t find either Mike or Kevin and left my number but never received a call back
if I asked when Kevin is at work, calling at the time they told me will never find Kevin.
usually, i don’t write any one’s name here, but they are so dishonorable and you should know their names
i give up the rest of credit now, i should give up earlier, so waste time
BTW, tmobile product is not bad, just avoid this store

the worst customer service, rude and never willing to help. Mike is the guy that set up our services and screw up the rebates and if it wasn’t because I was checking on the ETF probably we would not have received those either. Have gone back several times to clear this matter and always gives me a bunch of BS. Can Some One Tell No Me How To Contact their manager or corporate offices. This store is the worst one ever encounter.

Just came out of the store because nobody helped us at all, that was frustrating. Can’t believe it when only ONE assistant in the store at 11 am.

They messed up everything When I called in the guy did not want to help me, he hung up on me. I called again the other girl was giggling and did not answer my question straight up She said she did not know what I was talking about and hanging up again So fking rude and unprofessional

No one was willing to help us. I walked in wanting to start a new service with TMobile. I told one of the sales reps that I wanted to order the iPhone 6 and he insisted that I look for another phone. He then seemed to become uninterested in helping me. Plus, he never stood up to help me once. He literally sat in a chair, in the corner of the room, the entire time while he talked to me across the room. It was very unprofessional.
Plus, when another customer approached him. He told the customer «to make it quick.»
So unprofessional.

This is a new corporate T-​Mobile store located at the corner of MCKEE Avenue and North Capitol Avenue. The store opened on December 7, 2013.
I stopped in to say hello and was met by a very pleasant man whose name was Chris B. He is the retail store manager. I had a lovely conversation with him about the opening of T-​Mobile in this location. He offered to hook me up with some cell phone service. I told him I was under contract with another company and that I would consider changing in the future. The store was very clean and he was very polite along with other employees in the store who were helping customers.
I encourage you to try this T-​Mobile store simply because their customer service is awesome. It is a new store and they will be developing a client base. Be a part of that clientele that come there on a regular basis. And when you go there tell them you read about it on Unilocal and Karen sent you.