Sprint Store

What’s so hard about answering the phone smh I keep on calling and calling and calling

8 ppl working and no help.

Not very good customer service. I have called several times and was kept on hold each time for more than 30 minutes with no person at the other line. Frustrated at their customer service. I was looking for Adam or Jorge as they sold me a ’ special’ deal saying that I would save quite a bit if switched from AT&T. And my bill would be almost in half. Sounds good, Good marketing skills. Took the deal. Two weeks later we get an outrageous bill, no where close to what they said it would be. I tried calling either one but no one returned my calls or took my calls. The wait time is horrible. No one even comes and acknowledges you. I am giving one star because Unilocal won’t let me leave the page without a star:(I will also be filing with BBB just like one other customer. Only way to get them to call me.

After filing a complaint with the BBB the store reached out and made things work and honored what they originally said. I am happy that things worked out. Just wish they worked out before I had to go to upper corporate level. Adam at this store who is the store manager is awesome.

This location is awesome they really hooked us up!!! Very friendly staff and they let you know all about their deals! I switched from att because paying 15 bucks a line for access fee?! No thanks!!! Sprint waived all those fees! Even activation fee for 5 I phone 6s plus was waived! Thank you Mr Honda and Mr Rommel for the great service !!! Definitely recommend this sprint location.

I bought a used iPhone 6 plus from CL and brought it here to get activated. Had to wait half an hour to get helped, but as soon as I told the sales guy what I wanted he quickly got to work and activated the phone and ported over my phone number from TING. I’m really happy with the results and service, $ 60 a month for unlimited EVERYTHING, super fast LTE runs beautifully, and best of all no contract or early termination fee’s! I also like how the guy didn’t try to up sale me with stupid add-​on charges and typical nickel & dime crap other cell phone companies try to pull. I defiantly will be coming back here. Next on the TO DO list: Hunt down a cheap Sprint iPad on CL and bringing it here to get connected!

Honda Nguyen is the man! Long story, short, this professional fixed my phone in no time!
I upgraded my old S2 to an brand new S5 last week via UPS. Rec’d it, fired it up and began using it, falling in «love» with the new phone, with the big exception of not being able to obtain a 4G/​LTE connection — only 3G. Through online forums, I saw that it was a known problem in May/​June 2014, but now, it’s been a year — would think Sprint would’ve fixed it by now. Called cust. service and the rep (very helpful, patient, and understanding) tried two attempts over the air to fix, to no avail. She did suggest to bring it to THIS Sprint location specifically, as they have a Repair Center on-​site, before the 14-​day grace period is up.
On Unilocal,for this location, one thing is apparent — Honda Nguyen is THE rep to see to get things done. I was nervous when I scheduled the appointment, hoping to «get» Honda to be the rep that works with me. With much luck, it was to be. We walked into the store for a 3:30 pm appt, lo and behold, Honda was the one that greeted us upon our entry, with a huge and helpful smile! He didn’t have a name tag at the time, so I didn’t even know that I was lucky enough to be served by Honda, until I asked him his name. Honda it was! And how happy I turned out to be; not only for Honda to be the one I was able to work with, but that Honda was the one to figure out the problem, and fix it right then and there. Turned out to be a bad sim card.
No reservations, at all, THIS Sprint store, but more specifically, Honda Nguyen, gets five (or ten!) stars from me! If you’re in need, come see Honda on Mckee, indeed!

5 stars for my great representative, Fidel!!! He helped out and was very knowledgeable and friendly and helped me out on my purchase! The store was very clean and lots of space, parking isn’t the greatest but 7 – 11 is next door so while you’re waiting you can grab some snacks.
Thank you Fidel for helping me and I’m happy with my customer service experience!!! Yay!

Honda Nguyen,
This guy does an amazing job. I was in a rush and i had a really bad experience at the Oakridge mall location. I got in at 10:00am and I told him I started work at 11am and he got me out at 10:30am. GREAT JOB MAN.

I went in to pay my bill and upgrade my phone and Honda took care of us. He check us in to make sure we were on the list and provided word class service. I have been a Sprint customer for about 4 years and have never been this satisfied. He took time to explain to us all our options and deals. I left the store feeling like I got more for my money and not ripped off. Thanks «Honda» you are the reason I will continue to go back to this Sprint store because «Service with a smile and in a timely manner…

I must say Yaritza Sanchez helped me so much during the purchase of my new Galaxy S6 Edge. Very pleasant and knowledgeable of the product! Got me through the process of changing carriers and porting over the my old number in a jiffy! Thanks so much Yaritza!

Very irritated with the service I received. Because I didn’t get any! I walked in and walked up to the booth. There was no one there to greet me or ask me if I needed help. I waited for 15 mins for someone to come and help me. There was 3 people on the list so it wasn’t extremely busy. I tried making eye contact with a few employees. But that didn’t work. I left and decided to go to another location

Went in a couple of days ago to swap from Verizon to sprint and Arturo made it all happen. The guy knows how to do his job, he’s very informative, very helpful, makes you feel comfortable. Overall a great experience. Everyone seem so happy to be there!

Went to the shop over the weekend to get a new phone and we got the pleasure to with Honda Nguyen. He is AWESOME!!! Help us out in so manys. Made the transaction quick and smoothed. Definitely, if we need to go back for anything we’re going to ask for Honda and only Honda. Thanks a bunch Honda!!!

What a nightmare dealing with that store, HOURS of waiting promises of the best ever and most folks are clueless of what is going on each staff has a different answer not very experienced and after going back numerous times then I get crappy reception dropped calls etc and no one ever mentioned a airwave, Then we get a bill two times more then promised it has been a nightmare as soon as I can get on Verizon I am so over Sprint and its only been a month! Maybe a different store I do not know but it has been nothing but stressful don’t go there!!! YIKES!!! I am guessing all those 5 star reviews are friends and emplyee’s well I am a customer who got screwed!

Made an appointment with my parents to start a family plan with Sprint, so we could leave verizon. Once we arrived we were greeted and helped right away. The customer service was outstanding compared to other places we have visited in the past. We were helped by the manager (Luis), and also by two other guys which were very helpful as well. Auturo, and Jamie. The process went so smooth. I would definitely recommend coming here because of the customer service, and their willingness to help others. Now my parents and I all have new phones & are no longer with Verizon.

This store has been here for about a year. I have been wasting my time going all the way to a different Sprint store. When I first walked in. This store is bigger than I thought. Lots of phones to choose from. Also they have a tech there to help you fix your phone if needed. Excuse me, Whaaaat?! New to me. That’s a plus. I was immediately greeted by Honda when I walked in. I told him what I was looking for and needed. He was very helpful. Love when someone is honest and straight to the point & doesn’t give me that bullshit talk, another store gave me. I don’t have time for that. Honda gave me some good options and I was sold. I walked out a very satisfied customer. Best Sprint store to date. Go to see Honda… He’s the truth!

I was having some issues with my s4 mini not holding a charge so i went to the tully store and the guy told me my battery was swelling and to go to the mcKee store to see a tech and then tried to sell us a $ 150 speaker and accessories we didn’t need but that’s a different review.
We get to this store and explain the problem so one of the guys brings us to julline who’s awesome. She checked my battery and said it wasn’t swollen at all so the guy at the first store had no clue what he was doing. She then tested it to double check and turns out my battery is fine, its the cheap aftermarket chargers I’ve been using. So what does she do? Gives me a free courtesy charger and so far my battery is doing great. She even charged my phone a little in store for me. Needless to say I’ll be back to this store when my upgrade is ready.

The wait was long, BUT I got lucky when it was my turn to be helped! While I was waiting, I read a lot of good things about one of the REP, Honda Nguyen and luckily he was the one to help me.
I came in to switch over from Verizon to Sprint and he made it painless. He gave the run down on which plan to choose and why. No BS, he was straight forward. He suggested a couple of extra things, but what salesperson wouldn’t, he was just doing his job. But the good thing is, he wasn’t pushy, he was simply providing good customer service. After I got my new iPhone 6, I was very please with his service and I would totally recommend everyone to go to him. I’m not saying the other sales rep are bad because they were busy helping other people, but if you do end up being help by Honda, you won’t be disappointed.

I scheduled an appointment for my husband to pick up our new phone (upgrade) and although my husband had the order number which clearly stated we were purchasing the phone, Joshua J. took it upon himself to LEASE the phone for full price. That’s 99.99 vs 549.99! Not only did Joshua do that but he decided we would be better off with a new plan. My husband was just there to pick up an upgrade phone and came home to realize our whole plan was changed and he was paying 82% more for his upgrade.
I called Sprint right away and they undid the changes on my plan but my husband had to go back to undo the leasing contract. This time, our dear friend Joshua decided to charge him a $ 35 restocking fee although the receipts show the same serial number for the iPhone.
Needless to say, I will be calling sprint to file a complaint against this store, the manager (because he knew what his employee was doing at all times), and mostly against Joshua. I understand companies like to make money off their customers but don’t try to charge me using a policy that clearly states the phone needs to be RETURNED in order to charge a restocking fee.
Moral of the lesson: pay close attention to all transactions and paperwork, and basically don’t bother doing anything online prior to your visit. They ignore order numbers and try to make a fool out of yourself.
In all fairness, every Sprint employee we have talked to on the phone have been extremely helpful and working to resolve our issue. We are still waiting for a follow-​up call regarding the lease agreement because Joshua did not cancel it according to the rep on the phone.
UPDATE– Sprint Customer Service (phone) credited the restocking fee back to our account, undid all changes and made us happy customers. It’s fair to say I will never step foot at this store ever again.