Supercuts

Horrible service!!! I was in about 3 weeks ago, just to get a flat top haircut. My stylist had no clue what the term «short on top» means. After 3 attempts to teach her what short hair means, I simply gave up. After that I had to go to a different barber (Robertsville on Branham) to get it right.
I spoke with the regional manager, and was assured a refund. Roughly 3 weeks later I check my bank statement, and nothing.
So, on top of being clueless of what to do (at least my stylist was), they are also liars.

After going here for the last couple of years, I have nothing but disappointment after the last two times. My hair was an a-​line bob with texture and layers, not especially complicated, but the last two times I went in for a trim, I went from shoulder length to chin. That’s not a f-​ing trim.
The last time, the 20-​year-​old child destroyed my hair. A drunken midget would have done a better job. I had to find another hairdresser the day before thanksgiving because of what that woman did. AVOID this place.

Been going to this place for years, and I love it. Theresa takes care of my haircuts but if she is not available there are others that always take good care of me. I have never left this location disappointed.

I have been going to Theresa at the SUPER CUTS at Thornwood plaza for 20 years. She’s absolutely the finest stylist ever! She always greets me by name, and she always seems to know exactly how to cut my hair.
She always takes the time to trim my bushy eyebrows and mustache.
Overall, I give Supercuts a five star evaluation solely because of Teresa.
She’s the best!

I’ve been getting my hair cut by Theresa for over 10 years. When I walk in she greets me by name. She remembers my haircut preference better than I do. Great service, I would recommend this location to anyone in the area. The new Supercuts appointment APP is awesome too!

Finally a decent haircut!!! Vi really does an excellent job taking the time needed to get the right cut for me. She is also very good at waxing my eyebrows. She doesn’t glance at her cell phone or talk to others during my cut. Ask for Vi…

I’ve been going to Supercuts for more than twenty years and for all but the first few of those years, Teresa has been cutting my hair. After the first time she served me, I’ve requested her specifically. I sometimes vary the length of my hair between summer and winter months and Teresa always cuts it exactly as I ask for it to be cut. I can’t speak to the skills of the other stylists, but Teresa does a great job and I doubt you can do much better no matter where you go.

i always go to this supercuts and rarely leave disappointed. there’s two girls that work there that usually cut my hair. i saw one of them but she was busy and i didn’t see the other. a man that i’ve never seen before offered to cut my hair. i have very thick curly hair and it’s easy to mess up if you don’t know what you’re doing so i’m VERY picky about who cuts my hair. so when he offered to cut my hair, i hesitated. not wanting to be rude, i accepted the offer. so i guess this bad experience is partially my fault. i sat in the chair and took my hair ties out. as soon as he touched my hair, i noticed his hands shaking. he was nervous. he asked he what i wanted, i told him a trim. «three inches off and some layers». the same thing i ask for every time. he then proceeded to tell me «no that’s too short. i’ll cut one or two inches» why can’t i have what i want? what i always get? what i came to pay for? he started combing my hair… now with my thick curly hair, it has to stay wet or else it gets dry and frizzy and you can’t properly see the length. everyone knows that. apparently he didn’t. my hair dried up and got crazy frizzy and he continued to TRY to comb through it, making it frizzier, and «checking the length» as he cut off my hair. he kept asking me how it looked at he was cutting it. «if you wet it, it’ll be easier» i told him MULTIPLE times. «if you wet it, i can see the length better» i said to him even more. and he’d spray water on random spots of my head and not on the actual frizzy hair. the more he combed my hair, the frizzier it got, and the more his hands started to shake. about half way through it, i can already tell how much he ruined my hair. but i gave him a chance to fix it. looking at his face, i can tell HE knew how much he ruined my hair. after what felt like an hour, he told me he was done, gave me a mirror to look at the back of my head. wanting to cry and get the hell out of there, i nodded my head and said «yea it’s okay» i paid $ 16.50 for an awkwardly long mullet that’s longer on the left side than the right. i guess that’s what i get for not wanting to be rude to the new guy. so now i’ll let my hair grow and IF i go back to supercuts, i know to wait for one of the girls that usually cuts my hair

BAD EXPERIENCE. POOR CUSTOMER SERVER! My daughter had a 10:30 appt with Bill arrived (late I might add) he took a walk in guy first even thought my daughter had an appointment. Bad start to this day! So my daughter had a picture of an «A» Line cut that she wanted. She then ask Stephanie (another Stylist) if she could do it. She said «YES». Oh My Goodness. She did a basic bowl cut that you learn in your first month of school and practice this cut on your manikin. It was so bad that my daughter left crying. This terrible cut/​experience cost me $ 39, I WANT MY MONEY BACK. I to had to take her to another salon immediately and get her hair fixed. The cost to fix her hair… $ 165. YES it was that bad. I also want to be reimbused for the $ 165. If the Stylist cannot do the hair style then they need to say «no».
Please contact me to resolve this issue.

I’ve been going here for years and Bill always takes great care of me. He listens to what I want, and always takes the time to deliver a phenomenal cut. If you’re a guy, ask for Bill, you won’t be disappointed.

Abby’s been cutting my hair for probably 18 years. I’ve lost track of exactly how many years it’s been. If Abby isn’t in and I have to get my hair cut that day, I go to Theresa. Both Abby and Theresa have been there for probably 20 years or more.
For those of you giving this place low grades, I suggest you make an appointment with either Abby or Theresa. I’m completely confident you’ll be much happier with the experience.

Definitely not for ladies. They were empty to begin with and although my hair eas well washed ot took her 2 hours to straighten and leaving my hair looking like a squirrel’s tail!
I said i needed a blow dry
my understanding a blow dry is wash and nicely dry somewhat styling straight with a bit of a curl. Well i told her that and all she dod was get a brush pull pull and pull, dry and poof said all. done lol. I said nope, this is not done. So she gets the hair straightner and takes an hour, spray over n over, pull n pull. Wow ! I mean if you r not able to style simple long hair than you shouldn’t take. tje person on! I usually
own but i had surgery and can’t but man pay $ 35 dollars for a
13 year old can do better just suxs.

Stephanie was awesome. she made me feel comfortable. she conversated with me. all other barbers I have been too just sit me down and try to get me out as soon as possible. ill for sure be returning in the future.

I went into this place and asked how long the wait would be. In speaking with Vi she stated that there was no wait as she could cut my hair immediately. I stated that I was inquiring for my mother and that I would be right back as she was in the car. We were parked directly in front of the shop and I’m sure she saw me bringing her in. During the brief 2 minutes I may have been gone, apparently a youung man had walked in. Vi had already seated him and was proceeding to cut his hair. When I questioned her as to why her phony smile quickly changed to a look as if to say «oh well!» She then stated that he came in 1^st so she would cut his hair and I could wait for the next available person. How rude of Vi to reverse her words. Perhaps she did not want to bother with my elderly mom. Perhaps she felt the young man would offer her a better tip. Or she was simply too impatient to wait 2 minutes although I had to wait another 10 – 15 minutes due to her actions. I think all these reasons had to do with her unprofessional and uncalled for behavior.
Vi you need to learn some manners. You were rude, showed no integrety, and no class. You most likely would not understand or acknowledge how your actions came across. Oh well!

I have asked the stylist to just trim the split ends and remove ½ an inch from my hair length. Not sure why the stylist decided to cut 2.5 inches and then asked me to leave my hair open… I have the habit of typing a pony and now I cannot do that. Rather than cutting my hair per my needs, she decided to use her judgement!
Visited last weekend and Never going back to this place again!!!

If I could put ZERO stars, I would.
WORST. HAIRCUT. EVER.
Tomorrow is the first day of school, my second grader looks like his hair cut was done with a weedwacker. Went directly to a real barber to get it fixed.
Don’t go!

So awful that I started a Unilocal account just to give a bad review. I just went in for a quick shampoo and blow dry style after my morning chores and before a family party. Did not want a cut or color or wax or anything else. Yes, product and services were constantly pushed and Tammy did dig her long gel nails into my scalp and kept catching my ear lobe.
The worst was the various stylists and their menfolk hanging around the salon making conversation and comments in their native language and obviously talking to Tammy and distracting her from her work.
Never go there.

If I could give it less than one star I would. Every time I get my haircut at SuperCuts I end up needing to go back or have someone fix the hairline, or level out the lengths so hairs don’t stick out of place.
I don’t have hard cut. Apparently they can not shave a head in 2 levels and blend the levels. They have lost a long time customer forever.

I used to think this place was good but their reputation was damaged on my Halloween visit. I just got an ordinary men’s hairscut. The stylist was pulling attachments off of the clippers and tossing them into a drawer that was marked, ‘soiled.’ She was also pulling attachments out of the same drawer and using them to cut my hair. Hey, I’ve got enough of a parasite load already! (That was a joke.) The stylist’s state Barber and Cosmetology license was not visible. I think she has one…
I might go back but: needs improvement.

I can’t give a business huge raves when I service isn’t always consistent
I have been going to Supercuts for 10+ years it seems, some of the stylists are great and talk to you about something other than the weather, others are just quiet
Some will get you in and out of there in a hurry like they shave your head off and still others take time and make it an art.
The good times have outweighed the bad. As a guy it is not all that complicated though. So if they cut my hair a little too short. It will grow back. For a girl however, I could see this being a bigger problem