Four Points by Sheraton San Jose Airport

I don’t understand the poor reviews of this hotel. We were greeted at the desk by a very friendly and professional young women. She was very helpful in arranging and explaining our park n ride package.
The room was clean, the carpets were clean and the bed was very comfortable. We ate in the bar and had a delicious meal served by very attentive wait staff.
For the price, it was GREAT!

As I was in town on business, a third party booked and paid for the room through a travel website. They asked for and I provided a credit card for incidentals.
After my stay, I found they charged me the entire cost of the stay on that card I provided for incidentals. They charged twice and received twice the amount of money they should have. Six weeks later, after calling at least weekly, they have admitted the mistake, but refuse to make any effort to actually refund the overcharged money. Un-​returned calls, explaining the situation many times to many different people and no resolution in sight.
They have essentially used my credit card number to charge my account without authorization. Avoid this place, there are plenty of other similar prices hotels around, places that won’t double charge you.

Nice and clean Four Points hotel not too far from SJC. Parking is a little wonky with their small squarish parking garage that doesn’t have a covered walkway to the hotel the one day I arrived in the pouring rain. At least they don’t charge for it.
Check in was fast and easy. My room was clean, quiet and in good shape. I ate breakfast each morning downstairs in their full service restaurant that was pleasant and reasonably priced. I walked each day over to the Doubletree for a conference through a pleasant semi industrious/​commercial and high density residential areas.
There’s not much in easy walking distance from the hotel so probably better to have a car.

LIARS AND CHEATS!!!
Beware when booking at this hotel! They have been constantly overbooked for weeks and they shuttle you off to sub par hotels. The first day, we arrived after departing the airport. We tried to check-​in and they said that they were overbooked and we needed to go to another hotel. The front desk staff was not sympathetic or helpful. When I asked why no one had contacted us, she just said, «I’m just doing what I’m told.» I did not think this was an acceptable answer so I asked to speak to the manager.
Farhad Ahmad greeted me and apologized for the situation. I asked again, «We’ve had these reservations since MARCH. Why are we bumped?» His amazing response was, «We’ve been overbooked since FEBRUARY.» So between February and now, not only have you consistently overbooked your hotel. You keep taking on more reservations! Mr. Ahmad said, «It’s just for tonight, and we will welcome you back tomorrow. I promise your room will be waiting for you.»
The next night, more people from the same meeting arrived, and we tried to check-​in. Guess what?! No room! It was now 10 pm. We were all tired and ready to check in. We asked to speak to the manager. Guess who shows up? Mr Ahmad. I said to him, «Our coordinator checked in with you twice today and was told that we would have rooms.» In which his response was, «I don’t know who they spoke to, but there are no rooms.» I answered, «It doesn’t matter who they spoke to. You told me to my face that there would be a room waiting for me.» He said, «I know it makes me look bad.» No kidding! Again, he assured we would have a room for the next night.
We had reservations for a week, but I did not go for a third helping of LIES. We had one coworker whom still had faith for the next night. Again, our coordinator called many times throughout the day to guarantee the room. Again, she was assured. I’ll give you one guess as to if that room was available for that night. What’s the phrase? «…fool me three times…»
This hotel is feeding off the SPG loyalty and spitting out the trust and faith of their customers like vile waste. Being bumped is never a good experience, but things happen. It’s difficult especially after you have just flown in and in need of rest from a very long day.
This is unacceptable! Starwood should change the management of this hotel before they further damage their brand. Neither I, nor anyone from my company will ever stay here again!

I honestly enjoyed my stay here but I do have 1 complaint… the shower drain was not working properly and the water wasn’t passing through as fast as it should. I only stayed for 1 night, if I would have stayed for more nights I would have requested another room. But other than that, the room was nice and clean. AND THE BED! Was soooo comfortable and lots of pillows! I didn’t want to get up! I would definitely stay here again next time I’m in town!

I’ve never had a customer service incident like this… ever and I’ve dealt with my fair share of rude but I’ve never felt this disrespected. I checked in a couple of nights ago with no problems. I used a prepaid card. I asked the lady at the front if I could just come down and book another night and just stay in the same room. She said of course. Same card, same room, no problem. So the next morning I asked my boyfriend to go downstairs and see if we could book the day with cash. They said no. He asked them how much it was and what amount he should put onto the prepaid card. They told him something like $ 240. He went and loaded it and came back to this middle aged Asian man (who refused to tell us his name) who had some misplaced sense of entitlement. He said that hotel policy said they can’t accept prepaid cards. At this point my boyfriend asked me to come downstairs. So I told this guy the whole situation. My boyfriend said he was actually even one of the people who told him to go load money on that card! So if he and his staff told him to go put money on that card and book a reservation online, how is it all of a sudden a problem? Of course I had lost my real credit card so this is the only form of payment I had (other than cash). We asked to speak to a manager. This big biotch Samantha Guiterezz, or something, came to the desk. We told her the situation and asked if they could just take the cash or the card like they did last night cause we already paid for the NON-​REFUNDABLE reservation. She said no. She pretended to ask her boss but I followed her (without her noticing) and saw that she didn’t. She came back and after much arguing said that she would cancel the reservation. She has some other man write down some number for us to call and codes to give them. She expected us to leave and figure it out ourselves but I insisted that we do it then and there. Of course the codes were wrong. I kept asking why we were calling ourselves and she wouldn’t respond to me. Eventually she told me to shut my damn mouth and called security. She literally had them escort us to our room (humiliating us on purpose) to get our stuff out. They literally stood in our room as we packed out very personal items. They could’ve waited outside. What is a pregnant woman and boyfriend going to do? Especially since she’s the one who told us to shut our damn mouths! So glad to be out of there. Customer service was terrible but I also have to mention the ghastly smell of the mattress (which feels like you’re sleeping on a plank), the food crumbs all over the couch, the graffiti on the walls, and a shower that was still wet when we arrived. All of this in the middle of a very dangerous neighborhood.

Staying at this place was literally the worst customer service experience of my life. I called them numerous times to make sure that they took prepaid debit cards, they told me they did and I ended up checking in just fine. They told me I could extend the stay another night with no problems. Of course this was not true. They told me I had to put more money on the card and do a separate transaction. I saw an older Asian man talking to them after instructing me to do this. After I put the rest of the money I had on to the prepaid debit card the Asian man told me he was refusing to let us stay because they all of a sudden did not accept prepaid debit cards. I have stayed at numerous sheratons before and never had a problem and asked so many times to make sure this would not happen. So this older Asian man who would not reveal his name because he knew what he was doing was wrong and his manager Samantha Gonzalez I think was her name made me and my pregnant wife leave via security literally coming into our room when we were trying to argue our case and removing our stuff. They took the rest of our money of course so we were left to stay the rest of the day/​night in our rental car with literally no money as it would take at least 24 hours to get our security deposit back from the night before and 3 – 4 days for that nights cancelled charge to be refunded. They literally did not want us there and made us leave, while my pregnant wife stood there crying her eyes out asking why they couldn’t just let us stay. Just overall the worst travel experience I have ever had to go through, Samantha Gonzalez you should be ashamed of yourself as well as whoever the older Asian man is who waited till we put all our money down for that night to tell us we were not welcome there and that he had the right to refuse service to us… we did nothing to you and you treated us worse than animals.

Beautifully done lobby, wonderful staff, excellent rooms, and you can park right out front so you can be sure your car wont get broken into (they also have parking in a garage around back). I will stay here every time I am in SJ because parking is free.

Starwood raises its rates AGAIN! Checked this hotel out 2 days ago to use points or cash and points. 3000pts +$ 55 climbed to 5000pts + $ 75, and 7000 pts climbed to now 10,000pts. I presume this is the identical hotel it was 2 days ago. Throughout the Starwood system, 10,000 points just doesn’t get you what it used to. Bye bye, Starwood. I’m tired of the unjustified increases and overall lower quality. This particular hotel is nice, but not worth 10,000 points.

I left my jacket in the closet in the room. I realized I forgot it when we got to the airport, less than 15 minutes after checking out. I called the front desk and told them exactly where my coat was left in the room (I can still see it hanging on the hanger in the room, right where I left it). I offered to pay whatever cost to get my coat mailed to my home in Seattle. They said it had not been turned in and that I needed to call back in a few days. Did that it still it didn’t turn up. After calling back a few more times I talked with Anthony and explained to him that I was absolutely sure I left it in the room and how disappointed I was that they have a dishonest housekeeping crew. He told that he can’t argue with me about the dishonesty of the housekeeping crew.
I then wrote to the corporate office which spurred a letter from Farhad Ahmad, the GSM who offered me 7000 points.
Too bad I can’t replace my $ 200 NorthFace coat with 7000 points Farhad.
I declined Farhad’s offer and emailed him a copy of the receipt for the exact replacement coat. I have not heard any reply from him at all and that was a month ago.
If you stay here, DO NOT LEAVE ANY VALUABLES IN YOUR ROOM AND DO NOT EXPECT THEM TO RETURN ANYTHING YOU LEAVE IN THE ROOM. THEIR HOUSEKEEPING STAFF IS NOT TRUSTWORTHY AT ALL.
Even worse than having a dishonest housekeeping staff is KNOWING you have a dishonest housekeeping staff and continuing to employ dishonest people.
NOT RECOMMENDED.

For what I went for I wasn’t expecting too much. I just needed to rest after going to see family. When I first arrived my check in was at 3 but arrived at 440. I waited more than 15 minutes because I needed a double bed for me my baby and cousin. I just waited there awkwardly with my daughter. The room was ok. Like I said. No high expectations here. The room was tiny. The bed looked too small for two people to sleep on. Everything was clean, luckily. Check out was much better. Just gave the keys and left with no further charges. I would go back, only if I needed to stay for a night. I’ve been to better places.

Maybe the honeymoon is over or I finally have a crappy room compared to all other stays? The linens are scratchy, room either smells of dog or old, and the noise outside is super loud from the road. Was spoiled the other three times I stayed here. In room 405 for reference. Stayed on lower level floors before and none facing the noisy street.

If you can book ahead of time via Sheraton’s website, you can get 2 double beds & 2 nights for about $ 110 (including charges & tax).
Pros:
* Free coffee & tea at the lobby (right next to the check-​in counter)
* Easy WiFi access just like Starbucks and McDonald’s
* Clean bathroom with shower gel, shampoo, and conditioner dispensers on the wall
* Excellent shower with good water temperature and pressure
* Comfortable bed with REAL blanket (none of those lame and super thin bed sheet)
* Free parking
* Close to San Jose Airport
* Light rail is approximately 3 blocks away (Gish Station). Light rail line 901 = Santa Teresa to Alum Rock & light rail 902 = Downtown Mountain View to Downtown Campbell (Winchester)
Cons:
* Dirty parking structure
* Not-​so-​convenient location; nothing interesting within few blocks of hotel
* No refrigerator and microwave
If you are only looking for a place to sleep and have a car that you can drive around, then this would be a good hotel to stay.

If you stay only in your room and don’t see much else, this is easily a ⁴⁄₅ Unilocal star property. The rooms are recently upgraded and pretty nice. The fixtures and design could easily pass for a Sheraton. Super clean, too.
The rest of the property leaves a bit to be desired. 1) Location: right in the middle of an urban wasteland. Close to the airport but not much else. 2) Common areas: the lobby and restaurant feel dated and the elevators are straight out of the 80s. 3) Restaurant: I was served an alarmingly undercooked piece of fish and offered nothing in compensation (despite waiting 20 minutes to first get served and another 20 after sending back the dish).

A decent place to stay for the evening. Nothing special, but a good value, and clean.

This was an awesome hotel! I had earned a free night with
and found myself needing an extra night in San Jose so I chose this hotel.
When I walked in it smelled good! Like a light perfume smell. The lobby was clean and well maintained. The staff was friendly and welcoming. They have a restaurant on site which is great because I was starving. It was a little pricey but I had the BEST seafood pasta I have ever eaten. The sauce was like a spicy tomato sauce and it made it even more amazing and the seafood was of high quality and very fresh so it was well worth the price. The parking was also free which I liked.
The room was great. The bed was beyond comfortable. I didn’t want to leave. The room was very clean and everything was updated. The shower had great water temperature and pressure. I really liked that they had a shampoo, conditioner and body wash dispenser in the shower. The vanity area was spacious as well.
Overall I really enjoyed my stay here. Even though my stay was free I would be willing to pay to stay here. It was a beautiful hotel and it was very comfortable. I plan to stay again.

Stayed her for one night after flying into town for a training session with GE. They have parking behind the hotel a few spots up front but whatever happened to valet? Hauling in two huge heavy bags on your own is no fun after a hectic day in airports. The customer service is excellent here. That’s where all the stars are coming from.
The rooms are clean, the beds are comfortable and the housekeepers leave you alone when you have the sign up :)
They offer room service but don’t bother trying during their rush. I spent a a half hour trying to call, getting out on hold, and hung up on before I gave up and ordered Chinese delivery. Turns out the restaurant gets crazy busy so they just can’t handle the room service calls. (Found out after speaking to a very sweet and helpful waiter at lunch)
Bottom line I would stay again, you get what you pay for… so on the The Valencia tonight!

Not my best experience at a hotel, and the only reason I ended up here was bc this was the cheapest option in San Jose due to whatever is going on in town (almost all hotel prices are jacked way up). $ 226 for the night after taxes, which is fine I guess since it’s for work, but the place just isn’t that spectacular.
Bathroom is tiny (see picture posted by someone already), and there are no outlets whatsoever on the work desk, or by the beds. I mean seriously, I found that extremely hard to fathom.
Add to that the meh location (although convenient to the airport) and I can assure you I won’t be back here if I can help it.

Got a pre-​paid reservation. Seemed like the best deal in town that wasn’t some sketch looking motel/​hotel. I paid $ 120 for a Sunday night, which seemed reasonable. I’ve stayed at Starwood properties before and know that they have their particular standards.
The service was pretty good at check-​in, although it took a little while because there was only one person working there.
The room was very nice and actually fairly spacious. There was lots of storage and it just had that nice updated look to it which I can appreciate. It was also clean; no stains, no odors, etc. The bathroom looks updated, and had plenty of amenities, including a shampoo/​conditioner/​body wash dispenser.
Free parking, free bottled water and free WiFi were certainly pluses. The bar/​grill downstairs was pretty good, albeit not cheap. The hotel isn’t exactly close to downtown where all the restaurants and bars are, but there are still plenty of options around.
My one gripe is that the floor I was on had some construction going on. There was no notices by management or anything like that, and the noise really wasn’t THAT bad, but I could understand if people close by would be upset by all the noise going on into the night.
All in all I’d recommend this hotel for travelers, families, etc. It’s a good option just outside of Downtown San Jose.

My stay here at the Four Points was just okay. We stayed on a Saturday night and were given a room on the 5^th floor, which is the SPG floor, so that was nice. Overall, some of the positives were:
–Free parking
–Free wifi and the speed was decent (you don’t need a code to log on, just accept the terms and you’re good to go)
–Coffee maker w/​coffee & tea
–Free bottled water
As for the negatives… the elevator was extremely slow and smelled like paint inside because of all the construction. Also, the customer service was not up to par with most of the Starwood properties.
The girl who helped us (not gonna mention names, but she has mid-​length light brown hair) could have been a bit more friendly. I had asked for a copy or statement of ANY kind to see what was being charged to my room and held as a deposit (Usually you can check your account on the TV but there is no way to do that here), to which she told me that she was not able to give me any kind of document. She said that all she could do was show me the computer screen, which is kind of odd because can’t you screen shot and print what’s on the screen? Smh. The only other option according to her was to come back down at 3am, yes 3am, to get a copy of my charges. I know that if she tried, even just a little bit, she would have been able to accommodate my request in some kind of way.
At the end of the day, the Four Points serves it’s purpose, just don’t expect 5-​star treatment from certain people at the front desk.