Enterprise Rent-A-Car

After this experience, the manager gave me a call and apologized for the inconvenience and even offered me a free rental. I was really surprised that he actually cared so much. Over all I really appreciated their commitment to customer service.

I needed to rent a cargo van to move my college grad back home. She only had bedroom furniture, so I didn’t need large moving van and started looking at U-​Haul and other folks, and then came across Enterprise Rent-​A-​TRUCK. which is at this location. I booked the Van online. We showed up to pick up the Van, and they were cleaning it — no worries — and while we waited they asked if that van would be big enough or would I like to use one of the High Roof Vans or another even larger van that they had ready on the lot. We took a look, but decided to stick with our original choice. Check out was quick and easy and we were off! We rented for a week. The Van was very easy to drive and we had zero problems with it. Wasn’t too bad on gas either. Upon return is where this gained all 5 stars. We checked the van back in with Branch Manager, Christian Borges. We were an Hour late and he said don’t worry about it and took that 1 hour charge off our bill (maybe everyone will do that, but still!) He then noticed that for the amount of time we had it, we should have had a higher allowed mileage, so he boosted that up for us too! He didn’t have to do that — we wouldn’t have known. We drove to Southern California and back so we had put some miles on the van. Christian saved us some money by adjusting the allowed miles. I never knew that Enterprise had a Van/​Truck rental business, but now that I do, I will be sure to come back here if I ever have the need for one again! Compare to some horror stories I have read about U-​Haul, I am super glad to have found this location. Just to be clear — this is for the Kerley Drive, San Jose Location.

This was my first experience working with Enterprise to rent a high roof cargo van. I used their website to book the van on Friday evening for pickup Monday morning. However on Monday morning when I called about my reservation they told me the van I reserved was not available. Apparently there was an ongoing issue with their online reservation system that was allowing people to reserve things that were not in stock. It also sounded like this wasn’t a new issue, but something that has been going on for some time. It was frustrating because I only found out when I called them. I would expect a company like this to notify customers about these types of issues if they’re happening regularly. Now I don’t have a van available to move things which is very frustrating.
I want to note that the staff wasn’t rude to me, but they also weren’t very helpful in coming up with any kind of solution to get me another van that could be used.

Went on a friday evening just before closing time. Had a reservation and the guys were super quick in their service. The drop box for the keys is conveniently located and easy access from airport

Sitting in the lobby of the Enterprise right now. The staff is on it! For a Saturday everyone was dressed professionally, wide eyed and extremely helpful. Even before the visit, the rep «Jason» reached out to set up everything. When I arrived early, «Dylan» greeted me with a smile and directed me to my agent. «Lupe» finalized the process with ease. They had a room full of customers and handled each one swiftly and delicately like a beautiful symphony. Thanks again for making a rough start to my weekend (car accident) seem a little better.

A couple of weeks ago, I was hit and my car was totaled. I ended up getting a rental from this location through the insurance company. I have NEVER HAD BETTER CUSTOMER SERVICE ANYWHERE! The two Dylans and Ross were AMAZING!!! So accomodating, and sensitive to my situation. They explained all the details like pros, and always remained super friendly. I also witnessed them dealing with «difficult» customers with ease. These guys deserve your buisness. I’ll be back next time I need a rental.

I had to rent a car for a week while my car was being repaired at a nearby auto body shop. During the week, there was some confusion between my insurance carrier and Enterprise, and I was told conflicting stories regarding my coverage. Long story short, I was going to be charged for services I didn’t want, need, or intend to initially purchase.
However, when I went to return my car at the end of the week, I brought up the issue to Jason & Dylan, who both went over & beyond to make sure I was happy and satisfied by waiving the extra fees. They surprised me, as I was honestly expecting the worst. Words cannot express how thankful & appreciative I am. I work in customer service and know, first-​hand, just how difficult it can be to resolve an unpleasant situation. However, the team here handled my case in a very professional and courteous manner, and ensured that the issue didn’t escalate into a bigger matter, as it very easily could have.
They are easy to find, work with local auto body shops to accommodate complimentary pick ups/​drop offs, and have personable & helpful employees. My only gripe is their super small selection of cars, but their customer service certainly makes up for it.
I work in the area & would recommend their services in a heartbeat.

Rex K. and his team are amazing. In and out and no one gets hurt. Plus, they function on Service as a Service (SaS:)) and go out of their way to provide 5-​star treatment. Positive, upbeat, and smiling. That is how their staff functions.
Upon returning my car and at the end of a long day, Rex asks me and my husband «do you need a ride to your house» with a giant smile on his face. I love him! Kudos to Enterprise for retaining an all-​star staff.

This location (Kerley drive) was a mixed bag. I had to take my car to the mechanic and they picked me up from there which was nice. However when we got there the only car available was a Nissan Pathfinder, which wasn’t going to suit me since I had to go to SF and ideally park there. Anyway, I decided to roll with it. Towards the end of the rental the mechanic went over the insurance days by a few and decided he would pay for half to compensate. Enterprise assured me this was normal and they would take care of the billing. However I later found out they had already put the whole amount on my credit card! I called them to understand and the representative told me ‘I really don’t have time right now I have four customers standing here. I’ll call you later”. I suppose now that they’ve charged me 500 dollars I become a less important customer?!

Courteous staff, fair rates and efficient service.
I had to change my rental dates after a delay flying in to San Jose and they were great about it.

Easy, quick, convenient, that’s Enterprise Rent-​A-​Car. I rent a car for three weeks at a very competitive rate with the other companies. The most impressive thing is that the staff are always full of passion and enthusiasm. They also would like to pick you up or give you a ride even your destination a bit far from the service distance. All in all, enterprise is the best in the United States.

I will never rent anywhere else. I rented a car for 4 weeks and the staff clearly will do everything they possibly can to please you. They were fast and courteous. My agent apologized profusely when the car I’d chosen (not the one they had ready, an alternate hatchback) smelled like smoke) and it it really, really wasn’t their fault that some jerk had smoked in their car contrary to their rental rules!
I’ll admit it – I returned my car two days late. I’m probably responsible for some of the less-​than-​five-​star ratings.
Why don’t rental agencies have the car you reserved? Sometimes it’s probably mismanagement and sometimes some dope doesn’t return the car they thought they’d have ready for you when you come in. If you’ve been to this office you know they don’t have room to keep a bunch of extra cars «in reserve» because of space.
Sorry, person who was waiting for a Hyundai Elantra (or equivalent)!

I would give them 3.5 stars. The people working there all tried hard to give customers a good experience. I’ve rented at this location several times to avoid the ripoff airport prices just a mile away.
But two things caused it not to have a higher rating this time.
I got there on a Wed morning, which I thought is less hectic. They don’t have the Compact car I reserved. Only minivans. The rep was nice and called all around to locate one. It took 30 – 40 min and an Altima was waiting for me. Nice.
Driving on surface roads was OK. But when I got on the freeway, the car hopped around like a rabbit which was nauseating. Not all the time. And maybe only on a certain stretch of freeway. But I experienced this daily and dared not eat a full meal. The tire pressures were ok. I didn’t have the time to take it back to switch and dreaded another long wait.
The good thing is I lost 2 lbs this week.

The car I rent was awesome (brand new minivan for my family trip). Service is fast. Stuff is friendly and efficient. What else can I ask for a rental place? Five stars!

Great team and always helpful. Even when there was a problem, they jumped on it and made it right without a lot of BS.

I have rented several cars here and the experience has been good. People have been pleasant, the cars ready, clean and the paperwork short and quick. The only issue I have at this location is gas. One time it was full, not an issue, the next several times the cars have had a quarter to a half tank. This creates a problem on the return was you might very well bring the car back with more gas than you started with. That can be expensive.
Their pick up service has been great!

I don’t know why this place has bad reviews I have been here twice to rent and both times have been great! Kevin helped me both times and he was really friendly and got everything done quick! Awesome customer service! Ill definitely be back.

Rented a car for 3 weeks and I am totally satisfied with their service.
Especially, Khoa Luong was very helpful and friendly.
Awesome customer service !!!

Enterprise was setup via my insurance company, they provided excellent service. They picked me up from work and took me to their site. Upon arrival (later in the day) there were slim pickings, the manager went above and beyond to accommodate me. He went to another location to pick up a vehicle for me!
Upon dropping off the vehicle the guys were hilarious! They’re real jokesters and know how to turn your day around! I will definitely be using their services in the future again!

The variations in ratings for this site are rather incredible, aren’t they? How can the same place have served both Dave L. and Rishi G. on one hand and Heather L. and Cynthia V. on the other? Seems rather fishy. In fairness, Rishi’s report is from four years ago, so perhaps things were much worse here back then…
In any event, my two experiences (Sep 2011 and May 2013) are more akin to Heather’s and Cynthia’s. The worst thing I would say about them is that their selection wasn’t stunning but, then again, what they had was plenty good enough for me (the first time, I was upgraded from the compact I had reserved because they didn’t have any left — aw, what a disappointment — not!). I walked there from the airport both times, so I can’t speak to their pickup service, but they promptly provided me with rides back to the airport when I dropped the car. If it weren’t for the fact that I had such a good time with family (most of whom I very rarely see) while in San Jose, dealing with these folks at Enterprise would have been the highlight of my visits.