AVR San Jose

this company has been very unstable and have the worst customer service around. especially the manager mike who never knows who you are or even very rude and always trying to get extra cash from you. just say no always because they will always try to gouge you for evry single extra dollar.

Sure I can explain it to u via phone or email if you like. the fact you’re company had to make my life miserable to the point where I had to call my credit card banks and ask them to stop the charges ! And your guy at the San Jose airport said this to me. Okay u don’t have to agree with us we r charging it automatically to your credit card ma’am !

Rented a minivan, form AVR. Booked on-​line, and picked up rental from their location. Paperwork was fast, and was out in no time. Vehicle was in excellent condition, clean, and had only 14,000 miles on the meter. Return was equally easy, and fast. Staff was very courteous, and friendly
Will definitely rent from here, again, and recommend this place.
Location is on main Coleman Ave, so away from the airport. This can be a plus, if you are renting, locally.

Rented a van back in Mar 2016. I would say this was one of the best rental experience. The associates were so courteous and helpful. Also, we got amazing prices and one major advantage compared to other agencies is they offer a free add on driver (even if not in household). Really a great experience.

We rented a van for memorial day long weekend. It was a totally different experience when I rented and when I returned the vehicle back.
Phillip was the agent from whom we rented the van. We told him that we don’t want to buy insurance since our Amex card has primary insurance for rental vehicle. But he went over all the insurance options anyway and tried to force us to buy insurance. We repeatedly told him that we just want to pass on the insurance but he still went over his memorized insurance sales talk like a robot. We still didn’t take insurance from him. I have rented many times and I understand that the agents have an incentive to sell more insurance. But Phillip was the most nagging ever.
While returning the vehicle, it was a breeze with Tammi. She was really polite and courteous. She even waived our extra mileage use. I would definitely rent from her again.
Apart from this, the vehicle was clean and maintained properly. The experice was positive.
Phillip — 0 star
Tammi — 5 star
Avg — 2.5 star (rounded up to 3 star)

Rented from here years ago when we needed a 15 passenger van. Vehicle was nice and clean and they have vans when other rental places didn’t.

Easy to reserve and quick pickup/​drop-​off. Clean, new vehicles. This was the second year in a row I’ve rented a large van here and I look forward to next year!

We have rented a van from this company 3 times now.
Each and every time we were 100% satisfied with their customer service.
Fast service.
Great rates.
Clean vehicles.
Easy to talk to staff.
They are very flexible to their customers needs.
Today I couldn’t return the on time and I was going to late for 1 hour and a half. I called the office and spoke to Phillip. Phillip looked at our contract and he accommodated us being late without getting over charged.
Thank you to the team at AVR that makes it all happen. You guys have earned us as along term customer.
And we will also recommend you to our friends and family.

Sloppy service … They don’t pick calls on time … Driver came 15 min late … Never advertise that car is not picked at airport… Will scam you to take extra insurance

I love this company!!, they were out of they way to help me extend my reservation and all off them were friendly and very helpful; best value for a van in town

Search no more! I booked a 12 passenger Chevrolet Express. I booked it online for 3 days. When I arrived at their office to pick it up they were 2 others ahead of me. Listening in on the conversation the agent, Tammi, had with them showed great courtesy and patience. Someone had come in with a damaged van and she managed to talked the customer through very calmly. Another had last minute changes and she was again able to explain clearly the charges that would incur. By the time she got to me she had already apologized multiple times for keeping me waiting even though clearly I was 3^rd in line anyway. I didn’t mind waiting and indicated so, but she still made sure I was aware that she was trying her best to get to me as quickly as possible.
As soon as I was being served she quickly got Arnold to get my van ready while she completed the process inside. Tammi was an angel, explained all my options clearly and talked at my level, without all the rental lingo that often occurs at car rental places. Because of her I am wanting to rent the van again for next weekend. I am confident they will take good care of me. Arnold was great about showing me the van and telling me about all the buttons inside the van to make my drive a safe and smooth one. Their vans are brand new, clean, and did not smell like cigarette smoke, unlike other rentals I’ve gone to.
Both Tammi and Arnold are the kindest, more courteous agents I have ever had the pleasure of being serviced to. Thank you both for giving AVR and positive reputation!

These guys are doing the cheating. I booked a 12 seated van from march 21 to 25 and return their van on time on march 26 before the returning time. The total bill was 601 dollars included taxes and 200 dollars deposit. When i return their car, the person told me «200 dollars (deposit) will return to my bank account». after 5 days they did not return my money and when i call them they told me ” they already released my 200 dollars and i have to check with my bank service”. when i called to my bank service they told me «The AVR did not released anything yet and bank is going to dispute 200 dollars». It is so frustrating and annoying. I am just giving 1 star only for excellent vehicle.

Great SUV and van selection. Taking a family trip to Tahoe & they have great options for this. Competitive prices for nicer cars & great customer service. Also, always good to keep the money with a local business! Thumbs up.

I booked 12 passenger FORD van, Rental was cheap and Van was ok. little out-​dated but it got me to where i needed to go! There was some scratches and some dings on the van but that wasn’t that big of a deal since I got a good rate on the rental.
I have booked vans like this before 100% definitely no room to take luggages. So pack lightly. Only space available to keep duffle bags, back packs small over head cabin luggage if necessary.
AVR was convenient and reasonable in cost. I would rent again.

I haven’t had time to write a review until today, but this happened 2 weeks ago on ¹²⁄₃₀. I booked my car through Ace rental car, but I found out that AVR is actually the one who is providing the car when they called me to cancel my reservation because of overbooking. I made a reservation for a minivan in advance, put in my credit card and noted the cancelation policy which is if it’s canceled within 24 hrs, my card will be charged. Less than 24hrs before I was supposed to pick up my car, I got a call saying my reservation will be canceled because there is no car available. I called back asking if I can get another car from a different company and they reimbursed the price difference since it’s not my fault and it’s very last minute. I was told no, they will only give me 10% off my next rental. Why would I even rent a car from them again?! It doesn’t seem fair that if I am the one who canceled, I would get charged, but if you guys are the one canceled on me, there is no repercussions. Their reasoning was that people were not returning the rental car a planned. I am sure those people are getting charged for not returning the car on time! I had plans and everything was ruined because my reservation was canceled last minute. I asked to speak with a manager and was told the manager was busy calling people and canceling their reservations as well and that he will call me back. I asked when and was told don’t know but it will be that same day. It’s been 2 weeks and no call at all. Very unreliable!!!

This place is awesome and badass.
This is our third time renting a van from them, we’ve been happy each and every time.
Kathleen has always given us a great deal with great customer service.
Fast service and efficient. All of the vans are always clean and in great condition.
We recommend AVR rental to everyone, please call Kathleen because she will take good care of you.

Good service. The 15 seater had an issue with the door, but it was minor.

We booked 15 passenger, they provided nice FORD Transit 350, XLT van. Rental was cheap and Van was good, but speakers are not good on the back, hardly able to hear any songs on the back seat.
Biggest problem is no space to keep luggages on the 15 passengers van, website says 4 luggages are possible, but 100% definitely no room to keep check in luggages. Only space available to keep cabin luggages.
AVR is using same type of van for both 15 and 12 passengers, with 12 passenger i believe there might be space for luggages.
Other than this i feel okay.

Cesar from AVR is awesome. rented a 12 passenger van. got a new vehicle to drive. service is great. no hidden charges. highly recommended. .will definitely use them again.

AVR Van Rentals was great! I got such a good deal on my van that none of the other competitors could come anywhere close to the price.
Armando was patient, friendly and fun. Cesar was super pleasant on the ride back to the airport. They made it a very positive experience for me!