Universal Financial Company

This is the worst company ever. The employees are ALWAYS RUDE. So disrespectful. I have literally NEVER dealt with such awful customer service in my life. Every time I call I have to call 10 times because they answer and say «wait a minute» and transfer me to a random voicemail system, forward my calls, laugh and hang up. This has happened about 5 times and I have my call logs to back this. Is anyone even TRYING to run this company anywhere but into the ground? Apparently not. It’s always someone different. They called me the first time a couple months back at my work phone asking for lots of personal information and did not want to address who they were when I repeatedly asked who is this? who are you calling with? I’m so sick of dealing with these mindless little girls. If I have to pay a late fee because they want to play around on the phone, I’m taking them to court with all of my proof that I have been TRYING to pay it. Ridiculous that I’m not the only person with this same experience.

I have had such bad experiences with this place. The people that work there are always so rude when I call to make a payment especially a girl named Melissa, but nothing upset me more than today when I was forced to walk into the office to make my payment and the girl that helped me was so rude she couldn’t even give me a detailed receipt she said that she can give me my payment history but that the payment I made today wouldn’t show up on there. Also I have to bring exact change because they don’t give you change back. Such bad experiences all the time: