O ‘Reilly Auto Parts

Don’t know if I caught him on a bad day but the Asst Mgr was a bit of a grouchy jackass. Have gotten better and friendlier service from Pep Boys so will probably avoid O’Reilly unless absolutely necessary.

The stuff didn’t enough service. The man who didn’t enough explain about auto parts before I purchased it. and he hadn’t knowledge it. I won’t be back there.

I recently visited the San Gabriel O’Reilly’s location on April 14^th, 2016. I came in having had already experienced TERRIBLE customer service from my own KIA dealership who was trying to rip me off… yet again. As a woman, I RARELY feel comfortable taking my car in to get anything fixed by myself for fear of them taking advantage of me. Disappointed and defeated, I explained to one of the employees, ANGEL, my situation that I needed to have my O2 sensor replaced so that I can get a smog check completed for my cars registration requirements. To make a long story short, Angel went above and beyond what I would consider necessary and helped me find the right part for my car at A FRACTION of what KIA was trying to rip me off with! He spent a good deal of time calling KIA to make sure he was correct in getting the right part for my car and he even went out of his way to price check/​match my part. He also recommended me a nearby mechanic that, again, only charged me ¼ of what KIA was going to charge me to replace my O2 sensor. I literally saved over $ 500 thanks to Angel and the team at O’Reilly’s. They were truly a delight to work with and I will definitely be returning a very happy customer! Thank you!!!

my mechanic told me that my battery was charging low on my last visit… so i had such a goooood experience when i purchased my battery at o’reilly’s five years ago… i went back today to see if a could get a rebate for the warranty towards a new battery.
i walked in and said hi to the woman and guy behind the counter and told them that my mechanic said my battery is charging low and wanted to check my warranty. well… NICOLE THE MANAGER, NEVER EVEN SAID HI, SHE BLEW ME OUT THE DOOR WITH HER BAD ATTITUDE! she then told me that my warranty is no good unless the battery was almost dead… and she would check it! then she starts debating the mechanics of my car!!! lol i’m not a mechanic BIATCH!!! YAH SURE I’LL PURCHASE FROM YOUR STORE! lol
anyway…the guy asked me to go outside and pop my hood and he would come out and take my battery out and check it, which he did. he explained policies then went back into the store to see if he could help me. he came back with a new battery and put it in for me! AWESOME ANGEL… YOU SAVED ME A LOT OF TIME & TROUBLE! not only that… didn’t have to go back into the store and talk to nicole! lol was going to give this visit one star and never go back… LATER FOUND THAT ANGEL IS A MANAGER ALSO, saved the day… and PROBABLY KEEPS A LOT OF CUSTOMERS SATISFIED AND COMING BACK… UNLIKE NICOLE! THANKS FROM A HAPPY CONSUMER, WILL REFER OTHERS!

I stopped by tonite for a free battery recharge service that they provide coz my car battery wasn’t working. My friend jumped started my car so I could get there and get recharged.
The guy didn’t want to help me out bcoz its was 5min before closing. He said that I hv to take the battery out myself so he can recharge the battery for me. Since I dunno how to do it, he told me to call a friend and said «this is the time u find out who is your friend.» WTH!!!
if ur shop provides recharge service, then u hv to do it when its NOT closed. 5 min before closing still count as OPEN. Otherwise, just tell customer u close at 8:55pm! also, r u an expert or my friend is an expert? if my friend/​I knew how to take the battery out of my car and recharge it, y would i stop by?
BAD CUSTOMER SERVICE!
dun go to this location if u need help! u r just going to end up WAISTING UR SALIVA, TIME & GAS.

Absolute bullshit! Purchased a battery on 11÷3÷14 with 2 year warranty and they are basically accusing me of tampering with it because it was missing a cap that causes acid to leak out. I don’t know about this stuff. I don’t touch anything under the hood. He’ll, I rarely go in the trunk! Dealing with the so called manager who’s very unprofessional! Asking the guy who originally installed it if he remembered my purchase from a year ago?!! It’s only been a little over three months! His attitude quickly changed after I lost it! Could be he saw me on here posting and doesn’t want a bad review. He ended up changing it out but only after 30 minutes of arguing! Not recommending this place to anyone ever again nor do I plan on coming back!

O’reilly saved my wife’s life… Well more like saved her from possibly driving with a dead battery!
Scenario, wife comes home, saying her car is acting funny when she starts it. She starts the car and it sounds to me like its the battery. I tell her I maybe able to replace it because I’ve replace one or two in the past and she drives an easy car — a corolla. I open the hood and yuck the battery is corroded and screws are really tight.
I don’t want her driving to corona the next day in a car that may break down, so I decide to go to oreilly to see if they can give me a new battery and maybe help!
They sure did and much more! Turns out the mechanic who had setup her previous battery, did a Mickey Mouse job and the battery and the parts connected to it, needed to be replaced. They spent quite some time just trying to remove the battery but we’re able to do so without complaint, even though they had other customers to attend to. They actually felt bad that it took so long and they gave me a small discount!
Thank you oreilly!

3 members helped getting my windshield wipers changed. What a delight!!!
The specs in their computer was incorrect, the 1^st guy went outside to my car and validated the right length, he then tried replacing the wipers for me but 1 of them won’t come off. The 2^nd guy was starting his shift, stopped and tried to assist. No go! Then the 3 guy finally was successful in removing the old one.
I feel bad that the whole process took almost 40 minutes, but all of them were super cool about it.
5 stars are well-​deserved.

Replaced my windshield wipes. They offer the service for free with your purchase. They were very helpful. Unfortunately my back blade was difficult to put on but the staff there didn’t give up. Thank you Greg and Nicole for getting it done! I am definitely going back for other services and parts!

This is one classy O’Reilly compared to the bro dump in my neck of the woods. I will always make the drive out here. The guys that work here are incredibly helpful and will go so far as to show me how to change my headlights (they showed me step by step… hey I’m a lady and this falls out of my jurisdiction…) This place is gal friendly.
They always have the parts I need and are always glad to help. It’s refreshing.

Their sales people are great. They, always, provide outstanding one-​on-​one customer service to me! In this instance, there was a crack on the product, which I didn’t see. The sales person was honest enough to point that out to me & exchange for a «good» one! Wow! What service & integrity!

Employees here are kind and helpful! They are usually on the side or in the back working on something else though, since this location doesn’t have high traffic, so I did have to hunt someone down to help me. The guy that helped me out answered all my questions and helped suggest solutions to my problem. Prices are decent, I’d be back for my auto parts needs.

Amazing service. I had a Honda Civic that wasn’t starting and thought the battery to be the culprit. I took it out, went to the store expecting to buy a new battery, the minute I walked in, the cashier opened the door and asked me for the model.
After I explained to him what was happening he hooked my car battery to a tester and even a benchmark to make sure it was working. Turns out, the battery was fine. He even cleaned my battery to make sure it wasn’t the erosion. Then he asked if I wanted to bring my car byt so he can try to figure out the problem! He saved me a trip if I would’ve bought a new battery. Best of all, he didn’t even charge a dime for all this.
It turns out my alternator was the problem so i had to take it to a mechanic, but I wouldn’t have known that.
Awesome service!

One of the better O’Reilly Auto Parts I’ve been in. A quick walk around shows that the shelves are well stocked and neat. I appreciate that it doesn’t look like it’s been hit by shoplifters.
The staff was really helpful in determining the right product for my car, asking what year and model it was and even coming outside and looking at my car with hood popped. GREAT SERVICE! They helped in narrowed down the products so I didn’t have to purchase something of a higher grade/​more costly than what was necessary.
Keep up the good work and thanks!

O’Reilly’s is very dependable — I like stopping by to grab stuff or calling in for stock checks. The place is small but carries adequate supplies. When I called in to see if O’Reilly’s carries what I need and they don’t have it, they tell me they will get it for me by that afternoon. I have no choice but to give these guys a good rating!

These Guys are SOOO AWESOME!!! I work pm shift and I just noticed one of my headlights was burnt out. I didn’t want to get popped tonite coming out of work. I called and they had the part. The man who answered said he couldn’t promise but somebody could try to help me change it. They were a bit busy but the Cashier still said he’d help me as soon as he took care of the line. Then another one of the Guys came and checked out what it would entail to replace my headlight. Then a very pleasant Guy, I’m very bad with names — I think his name was Carlos, came out and changed BOTH headlights and gave me the nonburnt out one to keep for an Emergency spare, «in case they weren’t open». I tried to give him a tip for his great service but he wouldn’t accept it. These Guys are all that and a pack of gum!!! I’ll certainly remember them next time I need a part! Customer Service Rocks!

I needed to replace some light bulbs for my tail lights so I pop into my local auto parts store. They were very busy and I had to wait for one of the staff to help me find the right bulbs. Even though they were swamped, the employees seem to enjoy working and I could see that the willingness to help was genuine. They looked up what appeared to be the right part number and found them right away. So I bought the bulbs and came home and replaced them.
Uh oh… out of the two types of bulbs, one worked but the other didn’t. So I searched online for the right part numbers myself. The website was designed well and I was able to find what I needed for my specific car. Looking at the part numbers, they either looked up the wrong number or more likely picked up the wrong bulbs from the stock. Either way, I had to make 2 trips to get what I needed. The correct bulbs looked identical to what I had originally bought and it’s easy to make mistakes. They were apologetic as well, but I still had to make 2 trips.
LESSON: Look up what you need before coming in. This way, you’re sure to get things done right the first time.

This particular Kragen is excellent. The people working there can help you find anything you need. If they see you trying to fumble through the books to find the right part they will assist you at the counter since they can pull it up on the computer.
They usually have really good deals on oil filter/​oil specials. Hey an oil change for $ 20 sounds like a deal to me.

With all of the rain lately, replacement wiper blades have become a hot commodity. Maybe it’s just my cosmic timing in the universe, but nearly every place I looked at was sold out of the size needed for Mrs. C’s car. This location is a postage stamp compared to the other Kragen/O’Reilly store on Valley, but it had EVERY size and was extremely well stocked. And on top of that, they were offering buy one, get one free on several brands of wiper blades.
The gentleman at the register was extremely friendly and knowledgeable. I’m sold! Going to this location from now on.

Came here to get some car wax ($ 8). The staff was very helpful. They came out to look at my car and helped me pick a wax. They also let me borrow a terry cloth and apply some of the wax first to see if the scratches would come out. Great service!
They told me they are changing owners to O’Reilly.