JHPUSA

I used eBay before I knew anyone. Jeff messaged me and told me they can’t ship to p.o. box. He then told me to call him instead and it’ll save me money in the future since he can cut the eBay fees. Been buying from/​through jhp since.

Ordered some parts for my civic with ground shipping, assuming it would only take a couple days from LA to SF, they actually drop shipped out of Florida, took 11 days vs. 2 days and screwed up my timeline.
It would be nice if they let you know where items are shipping from.

Ive always had a positive experience when i have bought parts here. They are the pioneers of jdm hondas. They have always had what i needed in stock. they have a variety of parts, styles, brands, and colors. They are friendly and professional. Just wish the prices were more comparable with online retailers but it still wont stop me from coming back here. Thank you guys!

Poor business model/​return policy. To start, I’ve made a couple part purchases from JHP for a car that’s on jack stands in my garage, a true project car if you will. So with my last order I placed, a cheap subframe brace valued at $ 150, I realize that the part didn’t line up right and was clearly defective or not the right one for my car. I made this purchase in July sometime, and I admit, I haven’t had time to work on the car. My first real opportunity rolled around this past weekend to get under the car and add the parts I’ve been collecting. Upon realizing the part wasn’t right I contact JHP via email. I requested that I return the item for a new one or one from another manufacturer as I need the part to complete my installation. I went into detail that the item wasn’t fitting right. To my disappointment, JHP replied back and told me that they stick to and enforce their 30 day return policy. I understand that a business has to have these types of rules to make sure people don’t abuse them by returning items after using them. However, there must be some type of exception to be made on a case by case scenario. I can’t possibly be the first person who purchases parts 30 days in advance before working on a car. I mean seriously, you turn away customers over $ 150 part? A part that I didn’t even want a credit for, rather just wanted the correct part. So now I’ll take this part and throw away my money and purchase from another company who’ll see all my future business. I’ve come to the conclusion that JHP will never see a dime of my money again.

Finally. got an email along with tracking. Asr subframe was on back order, reason why it took so long. Wish i got an email about that but doesnt.matter. Sent my items as priority and recieved it the next morning. Thanks jhp!

Used to be good, not anymore.
After calling to see if they could do price matching, they said they would and asked me to email them for a price quote. After numerous emails, I never got my final quote or how to place an order with the new prices. What a bunch of jokers. Got way lower prices and quicker replies from Lightning M.S., ICB, and Sons Acura.

Parts You Say?
There’s a lot of history behind JHP and there are guys like Katman who work there that are very helpful and have been influential to the whole Enthusiast Community with his track spec EG. I love the fact that when I buy something from JHP I know I am getting exactly what I want and its from a legit manufacturer. Hate to say it but there are shops who sell knock offs of brands and end up making a nice profit for a poorly manufacture replica part. I have noticed that they are pretty particular on what brands they carry and that says a lot about who they are as a company.
I have purchased quite a few items from them and I have to be honest my visits have always been very different. There are times where I have walked in and I get this «what do you want» vibe. I literally stood there one time waiting to get helped without any acknowledgment. However there have been times where I have spoken to them about my build and the pros and cons of a particular part. I understand that the majority of their business is handled online, however it wouldn’t kill to have a bit of a better walk in customer service is all. If you need a part chances are they have it, I have been in a situation where I needed a Type R throttle cable OEM and they had It in stock to my surprise.
I will continue to shop here because of how reliable they have been and their ability to source parts. Perhaps Walk-​In customer service isn’t a priority but that doesn’t really matter when you need a particular part at that very moment to get your car going.

Went in to JHPUSA the other day to pick up some rims, and was met with some of the nicest sales staff in any retail establishment. Instantly acknowledged me as I walked in the door and was full of helpful technical know-​how, and was patient enough to answer all of my long list of questions!
They have a beautiful two story warehouse, filled with different things to look at. It was warm and inviting just like their employees. Clean and organized, just how I would have imagined it would be when I shop on their website.
I will definitely be shopping here in the future and will recommend all my friends to as well!

I bought my husband a SKUNK2 LOST MOTION ASSEMBLY LMA B-​SERIES on Ebay and they happened to be the vendor. When we browsed their website and noticed a cheaper price, my husband called and spoke with Eric — Eric was helpful and told him that he would issue out a gift card for the difference. The gift card came promptly. Excellent customer service. We just ordered more parts from them. Will definitely be ordering more in the near future.

My boyfriend and I drove down to SoCal from Seattle for a trip, and since we’re into cars we really wanted to stop by JHPUSA! We just wanted to check it out but weren’t planning on buying anything, and I ended up leaving with a new Skunk2 rear camber kit, J’s Racing carbon fiber steering wheel cover, and a new Broadway mirror. The employees were extremely nice and helpful and seemed interested in our cars and builds, and even printed out a flyer for us for a nearby drift event that was happening the following day because they thought we would want to go. Additionally, they gave us some free stickers, key chains and 2014 Rays product magazines they just received since we drove all the way from Seattle! I’ve had bad experiences with other companies in the past, and was really impressed with how helpful the staff were. I love JHP and will definitely continue to order parts from them in the future :) thanks guys!

Bought an NRG Thin qr 2 days ago. It didn’t fit the spacer on my hub (it’s different from their other hubs, the back sticks out about .5″ instead being flat). I brought it back for an exchange (not refund) for one that would fit. They went through 3 people to tell me they couldn’t take it back. Or exchange it.
Funny thing is — had they let me exchange it, I would have spent more money there, instead a writing a poor review about them.
Tl; dr: Don’t believe their return/​exchange policy.

After having a terrible experience with a large performace parts company I decided to change who I buy my parts from. Jhpusa had the parts I needed and they also had a lot more of the ones I plan to get in the next few months. I emailed them and got a quick response and then I finally called and spoke to Eric who was very helpful in ordering my parts, im in Vegas and literally 3 days later fed ex dropped off my parts! Everything was perfect, I had a misunderstanding but that was all my fault. This company is great to deal with and they had the best prices out there on the parts I needed.

I really thought highly of jhpusa with all the hype and always showing up in magazines and all, but looks can be decieving. After being excited to go and purchase from the store that I’ve read about and seen almost everywhere I was very disappointed to walk in a small office with 2 shelves with some steering wheels, guy at the computer seemed pissed to be there, and with attitude like hell. Product and merchandise are topnotch but service and attitude need some adjusting sorry to say many other places have the same product and better service so it was a one time thing for me because of that.

I have heard about this JHPUSA selling good quality parts. So i gave them a shot last week. I ordered the part on Friday and just got a confirmation that it was going to be delivered on Tuesday. That didn’t happen i guess one of employees had order the wrong item. Now its Wednesday just got another call that its gonna be in Thursday and i am really disappointed right now.

Ordered a pair of light bulbs and they sent me out just a single one.
Called them and made a complaint.
–Promised a next day delivery.
Waited almost a week…
Ended up buying one locally.
i was mad at the fact that i made this order 2 weeks ago, just to be prepared for my road trip.
when i called them to explain my bad experience, Eric (manager/​supervisor) basically laughed at my situation.
Sounds to me like its bunch of teenagers running a parts store with no skills or experience.
Unprofessional service, Over priced parts & one of the worst delays in shipping I have ever experienced. Next time i’m taking my business to ebay instead of here…

this is honestly the worst customer service ever, i have no idea how they are in business, they lie about when parts come in told me in the morning that it would be a few weeks before i get them so pick a diffrent one, then the next time i call 2 hours later. there n stock… lol what a joke and the guy there edgar… dont deal with him a fraud and a joke will be returning all my parts thank god i have my referece number there quickkkkk to take your money yet qhen they admit they droped the ball they cant help… there garbage id rather go ebay then them buyer beware.

This review is for the actual location, not their website.
The first time I stepped into the office I was pretty underwelmed. I was expecting to see
«THE STORE!»; miles of Rota stacked canyons, with a racing bucket seat Ikea styled showroom, coilover suspension fastened neatly but with a JDM slant to every wall in sight, and Race Queens waving chequered flags at every checkstand! It could have been wonderful! —What I got was a small office with 3 – 4 guys sitting at cubicals with a couple small glass showcases with some DOHC VC’s and a few towhooks inside. Anyway, yeah all the good stuff is in the back warehouse outta sight but if you know what your looking for its just like ordering a pizza. Share some small talk and give one of the dudes your info to be stored in the customer database while one of the other dudes retrieves your item. Its that easy, before you know it youre back in the DD and on the way to the garage to install your new squash airfreshener into the race machine, or somthing like that.
Now, what really prompted me to review this fine establishment was my second visit. I stopped in to quickly grab somthing for my car and be off, only to find the store was closed due to inventory. Kinda weird since it was during normal business hours but that didnt stop one of the employees from taking a time out and asking how he could help. Some places would have simply asked me to return at a later date (maybe that nicely) but not here. Even after he (sorry I didnt get his name) learned I just needed a cheap (~ $ 20) but essential for my day part, the service remained friendly. Not only was this initial service important to me, a second employee drove up while I was waiting outside for the first guy to finish up the transaction inside and out of sight, and this guy also immediately engaged me and made sure I had been helped. First Class and * * * * * 5 Star.
*note; one star was removed for lack of race queens.