The Aveda Store

This review is specifically for an in-​store experience and not on AVEDA products. Between 1−2pm, I visited the store to return an item i purchased the day before. I made sure to check the receipt to see if I needed anything to process the return and it stated only the RECEIPT was necessary.
When I walked in, I showed my receipt and the product I wanted the return (which was unopened), and when the employee asked for my card, I told her I didn’t have it. I asked to clarify why she needed the card when the receipt didn’t stated I didn’t needed the payment card and all she said, «WELL I’M TELLING YOU THAT YOU NEED IT.» She didn’t even bother to clarify further and instead gave me the most rude response. Of course, when she thought I was purchasing something, she was the nicest person in the world but once I was ready to return an item she turned hostile.

I’m so glad I live close to Aveda. Although all my favorite stores in this mall close. Lucky Brand Jeans, J. Crew… I will be heartbroken if you ever leave! Anyway, fantastic customer service, always have everything in stock. Love it here!

Poor customer service in general in this store. I came to this one because it’s close to my house. If you have choice, go to different locations. Extremely bad attitude when you try to return some products.

I came here for a private party which was hosted from 9am-​12pm, before the store opened. How nice to have the entire store (and staff!) to yourself! We kicked off the morning with some mimosas. There were a total of 8 of us girls, and four staff to escort us through our treatments and explain every step along the way. Station 1 was a facial with complimentary hand, neck and shoulder massage. The friendly staff took you through a skin survey and then customized your facial to your needs with their specialized cleansers, toners, lotions, masks, etc. Station 2 was the make up and hair station. You get to relax and close your eyes while they work hard on making you look like a million bucks! They have a full range of make up (I had no idea!), from foundation to eyeliner, lipstick to mascara. All their products are super soothing and gentle, and will never irritate your skin. Station 3 was a ‘create your own scent’ station where you choose what combination of scents appeal to you and invent a unique perfume. Station 4 was the mimosa station where you pour yourself the 5^th drink you’ve had that morning… and it’s not even 10am yet. Station 6 was the mimosa station. Station 7 was the restroom. Station 8 was the mimosa station. Wait– Have I been here before?
We all had so much fun and left with goodies bags full of products. It was nice that we all got to try a little bit of everything Aveda had to offer. Hair products, skin care products, cosmetics, massage oils/​lotions, aroma therapy and the best customer service ever. Each of the staff members were amazing while helping us, and ended up feeling like they were part of the party by the end! I bought a 4 step skin care kit meant for balancing your skin and LOVE IT. I’m so excited to have found such a quality company that offers such quality products! I would recommend this store to anyone, man or woman!

I have been back to Aveda to purchase some products for my acne problem. I was recommended the Outer Peace line. I purchased the Acne Relief Lotion and Foaming Face Cleanser. I love both! They are not drying at all… love the clean natural smell all their products have.
Service has always been great here… it was just that their return policy is a pain. I know to either pay in cash or to NEVER un-​staple the staple that holds the credit card receipt and original receipt together. Haha…
I will continue using Aveda’s products.

I received a free birthday gift postcard in the mail and I decided to go to Aveda since I was heading to Stonestown anyways. When I entered, there was only one worker – a brownish-​blonde haired woman with a cheery voice. She promptly greeted me. Her name is Eve and let me tell you, she’s wonderful. She offered me lots of tea (I love that tea !) and she kept me entertained. I was given a great massage and a chakra reading. She took her precious time with me and I was really grateful to her for helping me. It was a great experience and I’ll definitely come back.

hi this review is for today.
this is to the awkward blonde tall chick.
my bf came in after work and knew already what he wanted.
gate was down with a small note saying «will be back at 7:35» saw a chick behind the gate luckily or he might have left.
he put two styling products on the counter. ($ 50 total) he waited patiently for five minutes as this girl rubs lotion on some customer… after a while, he almost walked out… and (with no greeting or explanation whatsoever) she says «i’m just going to help her first.» (well clearly!!!) she rings the other customer up.
he needed no help, he just needed a hi, acknowledgement, an explanation of why he is being ignored at least,…i dunno… maybe some customer service???
but i guess some people are too cool for school.
this is where both my bf and i buy all of our aveda products.
consider us buying from a different location.
see YUH!!!

This place has a peaceful aura, free herbal tea, and you know the product line is eco-​friendly, biodegradable, or something similar.
The hair products, particularly the brilliant damage control are effective, but not spectacular. Prices are also an a slight pain point, but you do get what you pay for –higher end hair, bath and body products.
Definitely go for it if you’re in the mood to indulge!

I’m currently a whore. I buy bath and body products between Aveda and Origins. I know I know…
I feel bad. I went into Aveda today en route to get Blue Oil. I had a coupon for a free sample of face wash. The guy working asked if I ever used the face products. I said, unfortunately I haven’t gotten around to it yet (I confess, I can’t break away from Origin’s Organic’s line). He told me about the line which I got the sample for. Too bad I had just bought a new face wash from Origins…
One day…
One day…
p. s. Their Tea is absolutely to die for. Naturally sweet from licorice root — it’s not a sugary sweet taste and I can’t put my finger on a descriptive word — but it’s amazing. It’s got a flavor like no other. I highly recommend getting some!

A small, but nice store inside the mall at Stonestown. I went there to buy some massage oil and some tea to ship to my cousin who just loves Aveda products.
Shopping there was a pleasant experience. The place gives you a sense of peace and order with the perfectly polished hardwood floors, zen-​like décor, soothing colors and meticulous product organization. Only if my bathroom looked like this! I do like their shampoo and hair gel, although it’s a bit pricey, but I guess you’re also paying for the experience.

Had a great experience there today. The sales associate was very helpful and I got tea and had my chakra analyzed with corresponding scent… I loved the grounding chakra scent (smelled like the anti-​humectant but in spray form… I’m gonna go back and buy it later… wore it all day and loved the smell). Bought the phomollient and enjoy it a great deal already. Wish I could have bought everything!!!

Is there anything better than walking into an Aveda store? Yes! It’s being offered a cup of hot tea at an Aveda store! The staff at this location rule. Always friendly and helpful and never pushy. Yeah, the prices are a little high but totally worth it. I seriously look forward to washing my hair (once a week) and body (everyday). So glad I discovered Aveda and it’s amazing smells. If you have a ‘special man friend’ in our life, buy him the cologne. It’s seriously intoxicating… you’ll never want to leave the nook.

I LOVE Aveda. They have products with natural ingredients and everything is environmental-​friendly. I LOVE the pleasant smell of all the products. At first I didn’t really like the smell of Aveda products because I wasn’t used to the smell of natural aromas but eventually, the aromas grew on me. I LOVE their color conserve kit. It consists of a shampoo, conditioner, treatment, and phomollient (styling foam) which all work super well. The shampoo, conditioner, and treatment keeps my hair color in tact as well as keeps the moisture of my hair balanced and smelling gooood. The phomollient is pretty good too. it really does add shine and it doesn’t get my hair greasy or hard at all. The smoothing body polish looks really cool when you squeeze it out of the bottle. it looks just like wheat or oatmeal haha ! I really like the flower water. it really refreshes the skin. I LOVE the lipglosses. I love their colors and that it’s not sticky at all. They’re super moisturizing and glossy. I LOVE their points club too. they offer really cool prizes for earning certain amounts of points. However, they didn’t offer me any tea !! Aveda always offers tea. in the institute, at the spa, and the stores. 5 star for the products and Aveda but minus one star for not offering tea.

Firstly, I don’t get why people act like companies try and scam them, «you didn’t tell me you’re products aren’t 100% natural, straight from the earth… omg!»…I’ve used Aveda products for years and never have they claimed to be all-​organic, preservative-​free, nor suitable for every type of skin. The last time I checked, it’s damn near impossible to even get a beauty product on the shelf without some type of agent to get it in the package without combusting, god forbid so you can actually use the damn thing! Why they do claim however is plant-​and-​flower-​based goodness and damn does the pure aromas of all their products conclude that notion. I like the personal blends line, because in store, one can create their own products based on a sensory journey that leads them to their own custom aroma. Also their shampoo and conditioners are fantastic. Yes, they are not cheap, but well worth every dime; I purchased liters of their Damage Remedy line last August and it’s still being used to this day… I feel like I need to shampoo less often too, even though my hair is still well-​hydrated. Friendly, knowledgeable staff, but I have to agree with Rae B. when I say that some of their customers are assholes… I remember visiting once and the aforementioned «I read in X magazine that Estee Lauder bought this company… no wonder things have changed» know-​it-​all was being a complete condescending jerk and just thinking, why shop here then? Don’t ruin my pleasant experience!

Their packaging is more eco-​friendly than other products. I’ve only used their lipsticks and the ones with moisturizer isn’t bad compared to the regular ones which are dry. It’s certainly a lot less expensive than Chanel or Shisheido lipsticks. Probably comparable to the Clinique lipsticks but not as many color options. Once in a while there’s only 1 salesperson there and if there are other customers, you end up waiting a long time for service. They give you a small cup of hot tea to sample when you enter, which is nice, even if it tastes medicinal. Get on their mailing list and they’ll send you a card intermittently to come in for a free sample of one of their products. I recently picked up a small tube of hair conditioner to try.

Free tea every time I come in. I use the black malva shampoo and I love it. Their staff always hawks me to buy other stuff, though. Leave me alone –1 star!

I LOVE AVEDA! Their products are very nice quality and once you walk in you always feel like you’re in a serene place. The colors inside the store are very easy for the eye to perceive (no bright ass colors) and the shades of greens and browns are so. organic. Like many of their products! They use natural ingredients in a lot of their products. I love everything from their hairbrushes (try their big paddle brush!) to their hand lotions, skin care products, ahhhh!
When I came in here, I was offered tea by a lady with very voluptuous hair and eyelashes. She smiled warmly and offered my friend and me tea. It tasted really great! Even the aftertaste was good! It was definitely a soothing tea. I asked her what kind of tea it was and she showed me their tea section (Yes, they have a tea section!) and it was the tea from their Comforting line. It was so good I bought a pack of 10 tea bags :) Yummm!

Inhale such pure bliss as you walk by the entrance of AVEDA, you end up turning around, looking at what you just passed and walking into the store.
About me (so you will understand my desire for this store):
Sometime I can be such a product snob. I just love products. I’ve been living off of LUSH products for a few months now and have less than half left. I switch around between 2 different shampoo and conditioner products so I can keep my hair from getting too comfortable with one product. Believe me, it helps the hair. Just like if you take too much cold medicine, it doesn’t work as well and you can build up immunity towards it.
My store experience:
I started browsing the hair products and within 3 minutes, a really cute, medium height (a little taller than me), Asian guy with fantastic hairstyle comes up and asks me how he can help me. I explain I’m looking for hair products, he asks me about my hair, then goes and shows me a few different options for my hair type. He offers to even put some of the product on my hair (the smoothing serum) and show me the effects of it. I accept the offer. I also accept an offer for a hand renewal demo, where he puts lotion on one of your hands and gives you a little hand massage.
I swear I could have bought everything in the store if I could afford it. Everything smelled great. The hand lotion was amazing too. In the end, I purchased a shampoo, conditioner and smoothing serum. The total was somewhere around $ 55. Yes, in my book these are very expensive products. I’m splurging on myself, just because.
Really should have asked the cute boy’s name, I mean, what’s my loss? I think he’s really cute, but he probably gets that from every girl into Asian guys. Another thing is he’s probably in his early 20’s or younger, has a girlfriend or boyfriend and is so not into types like me.
Enough already, this is supposed to be a review of the shop right? Not the hot guy working in the shop?
Sometimes, I just wish I had the guts to just ask.
~~ UPDATE BELOW ~~
Review on the products:
I love the products I bought! I’ve only used them a few times since I was out of town for a bit and I love them already. They smell great. My hair isn’t so frizzy and wild. Plus (BIG PLUS), my hair is so much softer now and smoother, no tangles now.
This is what I got:
— Brilliant Shampoo
— Brilliant Conditioner
— Brilliant Damage Control

I spend a fortune in this store, but it’s totally worth it. They have environmentally safe products that work terrific on my hair. The staff is friendly and provides personalized attention to their customers. They also offer you hot tea when you enter the store.

Great expensive (but you get what you pay for) beauty products. You’re greeted with fresh tea and if you’re lucky, they will offer a free «Relaxing Experience».