Laundry Locker

Laundry Locker lost my couch cushions for 2 months. I thought it must be a fluke since it was an unusual order. Customer service not responsive, but eventually worked it out.
Gave them another chance, and they laundered a few inexpensive shirts just fine.
Then, my trust restored, I gave them two expensive items, totaling several thousand dollars. They’ve now been ‘lost’ for a month. I have left 10 voicemails and sent 15 or so emails regarding this order, which were all IGNORED. Shocking, right?
Finally, I spoke to someone who promised my things would arrive the next day. She was utterly unapologetic and unconcerned. Lied about calling me back. Poor vocabulary and zero tact. I would have to describe her as totally incompetent.
NEVER GOT MY THINGS BACK, and will be taking my records of ignored phone calls and emails to file a suit against them in small claims.
The concept of Laundry Locker seems very convenient, but now I’ve wasted hours trying to get my belongings back, as well as experienced serious frustration about the disrespect they’ve shown a loyal customer.

I’m done. Never again.
Three years ago our wash and fold was temporarily lost before we went on vacation. While we got it back at the last minute, it was more stress than it was worth. So we learned our lesson and have rarely used them since.
But, due to necessity, we had to use them again and low and behold, our clothes are now lost (I say now lost since after 3 days of being assured they would be delivered, they still haven’t been). I have sent emails, left voice mails and while I got a response yesterday that assured me they were delivered to my house already, they weren’t and I haven’t heard anything today, and tomorrow is Christmas and we go on vacation again… this time without our clothes.
Never, never again will I use this service. Ever.

BEWARE! These people are incompetent.
I had a $ 300 Zegna shirt that I had worn once. It had no stains or anything. I sent it in to be laundered.
1. They dry cleaned it instead of laundering it, charging me 3x as much (care instructions clearly say to launder it)
2. It came back with white stains all over it. I’m not sure what these were from.
3. It came back with the collar totally destroyed. Shiny, with white imprints of the buttons over the button holes. Clearly, they botched the ironing of the shirt. I’m not sure why they are ironing instead of steaming, and, if they are going to iron, I’m not sure why they are not doing it carefully instead of just haphazardly destroying people’s clothing.
I complained to customer service, and they said to send it back to them. I did, and they returned it to me. They got rid of most (but not all) of the white stains, and the collar is still in really bad shape.
I would say that laundry locker is ok if you have some cheap and/​or old clothes that you don’t really care about and don’t want to take the time to clean yourself. But if you have anything expensive or high-​quality, take it somewhere reputable. I was considering sending them a few (expensive) suits; those are definitely going to Perinou (recommended to me by multiple people) now. Extremely expensive BUT I would rather pay $ 100 and get my suit back in good condition than have to throw away a $ 2000 suit. I suppose, in the end, losing the $ 300 shirt may be a blessing, so I know not to trust them with my really expensive clothes. Better to lose a Zegna shirt than an Armani suit.
At this point I am still considering my options; if they do not reimburse me for the cost of the shirt (it was only worn once, so I think I should be entitled to the full value) it may be time for small claims court.

I use laundry locker every week to get my boss’s shirts done. They always pick them up right away and bring them back quickly. The one time I had a problem with a locker, the customer service got back to me right away and solved the issue. We will continue to use them.

EDIT: After trying all day, I was finally able to get my clothing out of the locker. It was a major hassle to do so, but they were kind enough to credit my account for the amount of my last order. 3 stars for that.
I’ve never written a Unilocal review but Laundry Lockers terrible service has inspired me to do so! I spent an entire day trying to get a hold of someone because the code they provided me with to open my locket would not work. They kept giving me the run around and as of this very moment, I still don’t have my clothing!!! And nearly every time I tried calling their customer support, I’d either get a full voicemail box or they didn’t even have their voice mail set up!!! These people need to get their shit together asap. First and last time I will be using this crap service.

How about voted The WORST in the Bay Area!!! Every time I send something to them (3x so far), it’s late or missing. Get your act together people. It’s not hard to clean my clothes and organise them so you can find them and get your operations together so customers aren’t left hanging. If you never want to see your favorite sweater again, then please use this service. If you like your clothes and want them back, USE ANOTHER SERVICE!

BEWARE! Do not use LaundryLocker unless you never want to see your clothes again!
I used LL for 2 years. During that time they lost a few items, and my wife and I spent more than our share of time with their customer service trying to find our clothes. But we stuck with it because it was so convenient! When our dryer broke and we were shopping for a new one we even used them for all of our (3-​person family) laundry for a month!
No more.
Last week I dropped off the following:
— 6 of my best shirts
— 1 pair of dry clean only pants.
As instructed I separated my shirts from my dry cleaning into 2 bags. In the notes field on the order I said «dry clean pants»
3 days later I received:
— 1 blue sweater belonging to someone else!!!
— 1 shrunken pair of pants that had been laundered instead of dry cleaned.
I had to wait 3 more days for customer service to be open. When I reached them they seemed completely unapologetic — maybe they thought I was lying? After 2 years of heavy use of the service? They said that they could «open a claim» for the pants if I send them back and their operations manager deems that they are damaged enough. And they will not even try to find the shirts unless I help them identify the person who owns the sweater — basically it’s now my job to find my shirts.
Sure, maybe they will find the shirts.
And maybe they will end up paying for the pants.
But in what world is this convenient anymore???

As many others said, I wanted to love this service too. There are Laundry Lockers in my apartment building so the convenience was great. But here are the issues I experienced on various orders:
1. One of my silk shirts came back with a large smudge. They tried re-​cleaning for free, but the smudge never came out.
2. One of my sweaters came back in worse condition (threads loose etc). I didn’t even bother emailing them about this one as I decided from that point forward, I would never send them an expensive item again.
3. In my last order, one of my items was missing. I sent them an email but sadly never received a response back. I eventually found the item in the locker below. But not getting a response (or even an acknowledgement of my email) was the last straw.
There were other small issues too like one time my clothes were returned to the wrong locker. The email said locker #880 but it was empty so I had to punch my code into every locker to figure out where my clothes actually were.
Enough is enough. Good riddance Laundry Locker. And p. s., your new laundry bags are terrible.

Have used Laundry Locker several times now to launder dress shirts. Very convenient, customer email communication is great, shirts come back very nicely pressed and cleaned. And I really like they replace missing/​damaged buttons automatically at no charge. Very happy, and pricing is OK, not great, but I know I’m paying for the convenience.

i wanted to love this service! there are lockers in the laundry room of my apartment complex. it is beyond convenient. unfortunately, it is a horribly run business.
i sent in 4 shirts for dry cleaning. 3 of them came back just fine. the 4^th shirt was damaged. there were white pin sized dots on the shirt and a white smudgy stain on the back of the shirt and on the front. the stain is fairly large.
i contacted their customer service, sending them clear pictures of the damage to the shirt. they insisted that i send it back so that they could evaluate it. i let them know that i was definitively not sending them the shirt back, that it was a one of a kind garment that i had purchased in London, and it had only been worn maybe 5 times total. it was not dirty when i sent it to them, it just needed to be refreshed and steamed.
i went back and forth with them via email, and twitter, finally getting them to call me. i spoke to one of their customer service agents (it’s possible that they only have one), and she agreed with me that she would not want to entrust them with a garment that they had damaged, especially since it was irreplaceable. she said she would have the supervisor call me.
he did. he flat out refused to make things right, telling me that the pictures were not sufficient (even though you could clearly see the damage in the photos). he even insinuated that the damage was caused by my own body chemistry. i assured him that the shirt was, in fact, not damaged when i sent it to them. he refused to understand why i would not want to send the shirt back to them, and refused to make things right. on top of that, he was rude and dismissive.
i will never use their service again, and i warn others not to do so, if you care about getting your clothing back in good condition. i have no faith that if i send the shirt to them to be evaluated, that it would not come back in worse shape, or not at all, and i’m not willing to take that risk.
the right thing to do would have been to apologize first and foremost, and then to reimburse me for the shirt, this did not happen, and won’t happen. they have lost my business.

This place is absolutely deplorable. My fiancé left his things for cleaning over a week ago and is unable to access the locker. Did they give him the wrong code? Did they screw up the locker number? WHO KNOWS? THEY WON’T ANSWER ANY CALLS OR EMAILS. FOR DAYS we’ve been trying to get in contact and NO RESPONSE. We are getting married next week and his wedding shirts are still locked in the locker… unobtainable. It is INFURIATING. Do not trust these incompetent good-​for-​nothings with your clothing. Outrageous.

I really wanted to love Laundry Locker, because the convenience of being able to drop off and pick up laundry at any time is really awesome! I was excited when they put the lockers next to my apartment.
At the beginning, it was all good. I was happy to tell others about how good it is. The first time I wasn’t completely happy about the service was my shoe repair. It’s not cheap to have them repair shoes, but of course I opt in for the convenience. I had my high heel tip taps replaced (2 pairs of them). They only lasted for 2 months. I sent them in again, and again it only lasted for 2 months. I could have bought new shoes with the price I paid for the repairs. I didn’t give up on laundry locker, I just told myself not to use their shoe repair service.
The 2^nd time I was pissed off was when they overcharged me on sweater. I sent in 2, they charged 3. I called them and left a voicemail (their customer service is not available off hours), and no one ever called me back. I was too busy at that time, so I gave up tracking them down for that $ 7.
Today, I am very pissed that they charged my credit card twice for the same order. I don’t check my credit card bill that often, and luckily I did today and found out about the double charge. I really felt that they are not trustworthy on their billing. I am busy, I don’t count how many shirts I send in all the time, and I don’t check the bills all the time either. I have no clue how many times they might have overcharged me a shirt here and there. I would not work with a business that’s not trustworthy.

Where to start… seems weird to write that one «loves their dry cleaner» but I kinda love these guys… They are super professional and personal to boot. I’ve had to swing by their actual plant, and saw that they run a great operation with super employees from their customer service right down to the folks pressing the clothes that helped me with a custom order done «ASAP.»
I’ve used them for over 2 years and they’re always consistent and I think their pricing is absolutely competitive with the added benefit of employing technology to communicate on my terms (ie, only when *I* need it!).

This service has been great for my dry cleaning needs. It is much cheaper than using places near my office in the financial district, and is only a few blocks from my apt so I haven’t tried their pickup service yet. Very convienent to pickup and drop off at whatever time is good for you. Clothes always come back looking great. Definitely reccomend.

Laundry Locker has consistently been easy to use and delivered quality dry cleaning services. I’ve done my research, and despite what other reviews say I think their pricing is right on par with average rates. Considering the cost is all inclusive with pick-​up and delivery you can’t beat the convenience!
I’m super thrilled to now have LL as my go-​to laundry + dry cleaner in SF! Oh, and as silly as it sounds, I really love the hangers they return my items on (no wire hangers!)!

I started using Laundry Locker when I moved to San Francisco last year, and over the past year it’s been a lifesaver. The turnaround time is fast, the quality of service is good and there are lots of convenient locations to drop off your dry cleaning.

I have used Laundry Locker on several occasions and have always come away impressed with its business model and service.
Prices are very competitive, they embrace and employ technology (e.g. text message alerts), and my clothes have always been delivered on or before the expected return date – and they come back clean and undamaged.

BEWARE: Laundry locker OVERCHARGED me for items. I sent in: 1 blazer, 1 dress, 1 sweater, 4 dress shirts. I was charged for: 2 blazers, 1 dress, 2 sweaters and 2 dress shirts. Seriously? Did they think I wouldn’t notice?
Also my blazer came back worse than when I sent it in. All of the buttons on my vintage Moschino blazer came back damaged. One button was broken in half!
I’ve given them enough chances. I continued to use them bc it was so convenient, but no more. Greenstreets, here I come.

I had dry cleaning and a rug picked up by laundry locker. The dry cleaning came back in ok condition and seemed stretched out. My rug was «sent to a specialist» and I have had no updates or contact from laundry locker for over 2 months. I had someone contact me who was able to locate my rug and returned it free of charge as well. I will give it another shot! Very convenient!

As a long time customer, I wish I could still use this service, and I warn anyone thinking about it to look elsewhere. Unfortunately, I’ve used Laundry Locker for the last time. On my last order, they lost my duvet cover. As the girl who I spoke to when I called said, «That’s a pretty big thing to lose.» Initially, I had to follow up with them — she never got back to me. Eventually, they followed up, only to say that because I had it laundered and not laundered and pressed (which is a flat rate). Their insurance could only reimburse me for about ¹⁄₃ of the cost to replace it. Or, they would give me a $ 100 credit to Laundry Locker.
A couple of problems with this: First, I don’t want to give them more things to lose. Second, $ 100 does not even cover the cost of replacing the duvet cover. And third, I thought I was having it laundered and pressed except that some woman who works there told me that I had to put it in the blue bag to get it pressed instead of the green one. Unfortunately, one time, I put my laundry in the blue bag and Laundry Locker took it from me and never gave it back. So I could not have put it in the blue bag because I don’t have one anymore.
Horrible customer service, lost my stuff, and wouldn’t reimburse me for the full cost of replacement and couldn’t even CREDIT me for the full cost of the replacement.
If you like your stuff take it elsewhere. I learned my lesson. There are too many of these services in SF and countless dry cleaners and wash and folds to risk giving your laundry to Laundry Locker.