GreenStreets Cleaners & Tailors

With other dry cleaners that I have used in the past, I had to specifically mark the stain spots. I didn’t have to GreenStreets cleaners and my shirts came back with the stains removed. That was a pleasant surprise! The staff is always friendly and the service is seamless.

Honestly never been to a dry cleaners as nice and thorough. I dropped off 6 couch cushions, 15 alterations and a pile of dry cleaning. Everything was ready early (!!!) and they called to talk about the cushions not getting cleaned through dry cleaning to get approval to wet wash them. I will go back and recommend to everyone. Truly marvelous!!!

I have been using GreenStreets since they took over this location several years ago. All of the staff is very friendly, they do a great job, and to top it off they deliver to my building. I decided to write this review because this week my fiancé realized that he lost a pair of his favorite cufflinks and we were both very disappointed. When we got our delivery with our dry cleaning we felt something in the bag. What a nice surprise– there were the cufflinks in a sealed bag with a note attached. I am so impressed that they returned them to us. That says a lot about the quality of service you will get if you go to GreenStreets.
I have to say that they are usually able to get any stains out and they have a quick turnaround. Amy the alterations lady is also very helpful and great at her job.
I highly recommend them and will continue using them!

Sean Gilmore and the people at GreenStreets are the best wedding related decision you will make.
They went above and beyond in every single aspect of dress cleaning and customer service. My dress was a MESS — liquid foundation all over the back, red wine down the front, a dirty train that got dragged all over an outdoor wedding in the redwoods — you name it, my dress had it on it. They got everything out. More importantly, they were kind, courteous, communicative, and fair.
I asked that they try and finish my dress more quickly than the original estimate (they quoted me at 3 months, I asked for 2 months), when they were running behind the 2 month window (like it even mattered, I was being a diva) they reached out well in advance and even offered to DELIVER THE DRESS TO ME THEMSELVES. Sean drove from San Francisco to Berkeley just to drop off my dress.
Seriously, this was the only part of wedding planning that didn’t cause any stress. These people are incredible. If you go somewhere else, you’re crazy!

As you know from my last review, I was thrilled with the service I received from my initial visit to the Greenstreets Cleaner’s Townsend Street location. The vintage shirts I brought them were in critical condition, and I was not confident anyone could undo the damage done by the second rate cleaners I had previously entrusted them to. However, when I picked them up from their storefront two days later, I was amazed to see my favorite shirts fully restored and reconditioned.
Following this very satisfying first experience, I brought them my 45 year old Harris Tweed coat. As I had previously been concerned about the process necessary to clean a garment as special as this classic tweed, It had not been done in quite awhile and the wool was sorely in need of both cleaning and reconditioning. Yesterday, I returned to Townsend Street to pick up my tweed and found it looked as great as the first day I put it on. Their staff not only cleaned, but fully conditioned my coat as well. I am truly grateful for the care and professionalism I found at Greenstreets Cleaners, and will trust my clothes to no one else.

The person I interacted with at drop off and pickup were both extremely pleasant. I love being able to track my order and get notifications via email. Also love the affordable prices!

I came in with a bridesmaid dress I thought was too long, and they told me it’s basically fine for the one time I need to wear it – I don’t need to get it altered.
I really appreciate the honest advice!

So many issues:
–unclear pricing — I have had to get my bill changed every single time
–alterations — I had a small tear in the sleeve of a dress that I asked for them to stitch. The first time I came in for it, they just didn’t do the work at all. The second time, they ‘fixed’ the wrong sleeve. The third time it was done and they tried to charge me again. The overall ‘fix’ was horrible quality that basically ruined a $ 450 dress
–they do not repair buttons that come off during cleaning
–two of my white garments came out sort of pinkish-​brown and I asked that they be re-​laundered. You would have thought I was asking for a million dollars. Two different managers called to tell me that they would not do the work unless I signed away my consumer rights.
Honestly, my experiences with this place have all been so unpleasant, I just left two of the shirts because I don’t want to deal with the creeps who work there.

The front desk was super friendly and helpful both times I visited. The seamstress used her imagination with my garment (s) and did exactly as planned, which exceeded my expectations. Thank you!

Great speed, service. Fair prices too!

***UPDATED from 1 star to 4 stars** — After leaving a voicemail for the systems manager explicitly saying I didn’t approve of the work, she gave me a call back and left a voicemail, letting me know that though the services were already complete, I would not be charged because I didn’t approve for the work. Overall, it could’ve been a much better experience but the staff I interacted directly with in the store were friendly and helpful.
***OLD REVIEW BELOW***
I was essentially scammed into paying for services I explicitly said I did not want.
I would have happily given a 4 – 5 star review up until I got my email notification letting me know that my items were ready and available for pick up. I only needed two very simple pieces of white fabric cut and hemmed — I actually would have done it myself however, given restrictions on time and resources, I decided to try out GreenStreets right around the corner from my work.
I came in on Monday evening at 5pm and seamstress had already left for the day. The lady helping me at the front was super nice and attentive in making sure she knew what I wanted done to the pieces of fabric. Because she couldn’t give me any type of price quote, she said she would give me a call in the morning to let me know how much the hem would be and that they wouldn’t move forward with any of the work until they had my okay. Awesome customer service at this point and I was completely happy with it.
Tuesday, the following morning, I received a call from a different lady who wanted clarification on what I wanted hemmed. I liked their attention to detail to make sure that everything was done correctly, so I dropped back in to meet with the seamstress and go over what I wanted done. They then quoted me at $ 18 per piece, plus a 25% fee for expediting services. Pretty pricey for a really simple job but I’d already anticipated this. However, I told the seamstress that I would only want one of the pieces of cloth hemmed at that cost. In front of her, I picked up the second piece of cloth and told her that at that cost, I only needed one done and I would do the other myself. As I was about to walk away, the seamstress told me that she would do the second hem job for free. I asked, «are you sure?» and I want to specifically note that I asked this — I’d already said I didn’t want it done at the quoted cost and that I could do it myself. She said yes so I happily left it with her.
Not too long after, I received an email letting me know that my job was done and that it cost $ 40.50. Here’s where my experience turned sour. How could something quoted at $ 18 plus a 25% rush fee come out to $ 40.50? So I gave them a call. Despite being told that the second piece would be hemmed for free, I was being charged for both pieces but only a rush fee on one of the articles. I can guarantee you, as a potential customer reading this review, that this is not what was offered to me when I spoke directly with the seamstress. I politely let the person know over the phone «well, this is disappointing but thank you» and she actually just hung up on me. Okay, so my pieces of fabric had been worked on, they were ready for pick up, and they were not going to honor the word of their seamstress. Let’s just clarify that my alleged savings that they’d ended up providing is 25% of $ 18 which equals $ 4.50.
I then received a call later in the afternoon from their systems manager who left a voicemail. «I just got off a talk with my seamstress. It looks like there is some sort of misunderstanding regarding the charges. We don’t actually give alterations for free and I’m really sorry you thought it was that was it supposed to be but no. Amy, my sister, said she was not going to charge you for the rush on the second item but the charge is going to be $ 18. So that’s the way it’s going to be. Let us know if you need anything, otherwise this will be done for you later today.»
Lengthy review but to me, internal miscommunication should result in honoring what the customer expected, especially when they blatantly made the effort to avoid additional costs. I was scammed into paying for costs that I explicitly said I didn’t want to pay for and was happy to pay for one article to be hemmed. I was also incredibly unhappy with being hung up on and the voicemail that was left to me by the systems manager. I called her back immediately and told her that I do not want and wouldn’t authorize the pieces of cloth to be hemmed by them, since it apparently had not been done yet per her voicemail.
Get your customer service together and get your employees on the same page about what can be offered to customers. If something is offered to a customer but you can’t honor your word, don’t do the work and coordinate with the customer to get the approval for additional costs instead of leaving an email saying ‘so that’s the way it’s going to be.’

Green streets was very professional and courteous. I haven’t picked up my wedding dress from being cleaned and preserved yet so I can’t give it a full five stars but my interactions with them thus far have been very positive.

Outstanding service, and love the hanger-​rebate policy!
I have had alterations done twice, with great results, and good cleaning results too.
Multiple locations around downtown makes it easy to drop-​off alterations at one place, and pick them up at other location.
(I should point out that this would be my only minor wish– that there were more locations that did alterations– from my work on Market Street it is a bit of a trek over to Townsend. But, it is well worth it!)

1^st time with Greenstreets. I shopped around other stores for wash&hold service but this place is the best of all. The folks here are very friendly and explain the service very clear. Whats more important is actual cleaning service right? You will not be disappointed.
I will go back here next time. For your info, they do pickup and deliver to your home within their service area. Cool!

The 5 star reviews are not true here. This company offers you $ 10 off your services for a Unilocal review prior to picking up your order. Now how is anyone able to give an honest review before receiving their clothes back? I was loyal to this business for years, in recent times, customer service got so bad, I was thinking that I will move to another company for my needs, but no i give them another go. Prices started to rise and customer service got worse even more. My latest order was ruined by this location, they totally blanked me and ever offered me help. Not very professional and no consideration for loyal paying customers!

The folks are Green Street Cleaners & Tailors are very friendly and I have generally had a good experience with them. However, there have been a few instances where the quality of the dry cleaning was just okay.
I have also had a pair of jeans tapered and the sleeves of a trench coat lengthened by them. They did a good job with the tailoring, but it took longer than promised to be ready and delivered to there Embarcadero location.

This place is very professional and I trust them 100%. I love the email notifications, and they do a great job when it comes to dry cleaning. The quality of their work is great, and I am very thankful that they are close to where I live. The fact they are tech savy is a huge plus with their app. Thank you soo much for doing a great job, and wish more cleaners were likes this one in the city. I would recommend this place to anyone.
Another huge plus is that this place is opened on Sundays which is rare in San Francisco. They really go up and beyond when it comes to catering for the customer.
Thanks for the great work everytime!

This place is HORRIBLE! I dropped of my clothes at the 50 Post Street with plans hopes and teams to receive my clothes the next day as they were on RUSH order AND my receipt states that they will be available for pick up 3p the following day at the 244 Townsend location (see pic). I arrive to the 244 Townsend location at 220p and one of the three associates calls the driver and says that he will be at their location within 30 minutes. I return to the store at 315 and my clothes are STILL NOT HERE. They call the driver again and then say «he won’t be here till 345» then «445» the time kept changing. Then the associates blame it on the 50 post street location saying that «I don’t know why they guarantee it will be ready at 3p?» Needless to say it’s 340p and my clothes are still not available. Absurd and not worth it AT ALL! Will NOT come back here.

This is one of very few dry cleaners that provide same day service.
Awesome customer service with a smile.
Smart phone app for tracking your order.
Ability to recycle your hangers for a discount.
Good reasons to bring me back.

First off: the 5 star reviews are a lie. This company offers you $ 10 off your services for a Unilocal review PRIOR to picking up your order. How on Earth is anyone able to give an honest review before receiving their clothes back? I skipped that offer to give an honest review, which is:
I dropped off a trench coat that had a few dirt stains on it. I pointed them out when dropping it off and they put stickers on it to remind the cleaner. A few days later I pick up my jacket and the stains are still there. Not only that, but the plastic bag they covered my jacket with had something brown and sticky spilled all over it. And now I’m wearing the jacket and I smell like someone poured Murphy’s Oil all over me. Really disgusting lemon cleaner scent. Skip this place and go somewhere with more honest reviews.