5 Star Dry Cleaners

this establishment has already closed down

First time being here and it will definitely be my last.
THE SERVICE IS HORRIBLE. Let me say it again, HORRIBLE.
So I went in to get a dress dry cleaned for a wedding I was attending. I was given a discount for being a first timer, which may be the only plus to this place. I tell her I need it done the next day by 10 am and she says okay. I go in the next morning and some guy tells me it’s not there yet and that it should be in by 5 PM. wtf?! Ummm… No! I was told it would be ready by 10 AM! He tells me he can pick it up for me and deliver it to my house, which is fine by me as long as it’s there before the time of the wedding. So I get my makeup AND hair done and still no dress… an hour goes by… an hour and a half goes by… still no dress. It finally gets to my house and I’m late for my friend’s wedding.
DO NOT PLAN ON GETTING YOUR CLOTHES DRY CLEANED HERE IF YOU NEED IT BY A CERTAIN TIME & DATE.

Worst dry cleaners ever. They told us the clothes will be ready on Tuesday, we go Thursday and clothes are still not ready. The worst thing, there were still stains on them!!! They wouldn’t refund the money of course. WILL NEVER GO BACK EVEN IF THEY WANT TO DO THE JOB FOR FREE.

I must agree with Sylvia’s review regarding the 20% discount. It should be advertised as 20% for «Last Time Customers» because after my first time going there, it will definitely be the last. (I didn’t even get the 20% discount… read below).
The service was turrble. Here’s the breakdown. I go there to drop off my dry cleaning on Wednesday. I ask for a price quote and the pirate there told me he didn’t know because the owners weren’t at the store. He tells me to come back after 5 PM on Saturday. I had a price in mind after getting quoted at another place, so I figured I wouldn’t get gouged since they were supposed to give me a 20% discount as a first time customer. I come in after 5PM only to find out they close at 5PM. So I see him on his way out in hopes of still being able to pick up my dry cleaning. He takes no responsibility, says its not ready, and tells me to come back on Monday.
I come in Monday. The dry cleaning is ready, so I’m getting ready to pay and he tells me how much I have to pay. I ask for the discount since it was my first time. He basically tells me it’s too late to get the discount since he has to get a record of that when i first drop it off. He says that he always asks, but I told him he never asked me and he tried to deflect it by saying someone else dropped it off when in fact it was me. So no… I didn’t get my discount.
Don’t give business to these pirates. They don’t deserve it.

Poor service. They do not deliver. They do not call you back when they are supposed to deliver because they do not. The quality of dry cleaning was not good. All my clothes were wrinkled. The only thing that was good was the 1^st time customer 20% discount. Well that was my first and last discount. You would think in this economy the level of service would be better. Time for me to go back to my old dry cleaner.

THREE SIMPLE WORDS, «DON’T GO HERE».
I work out at a gym close by and decided to bring a nice pair of pants for a suit in need of alterations on a Friday. The lady made me go change in the back room that had a futon bed in there. She then asked me when i wanted to pick them up and I said, «how about Wednesday?» she said perfect, come by anytime. Wednesday came, went to the gym and decided to go by and pick up my pants. The man at the store had no idea where my pants were. He made a call…
After the call, he tells me that the lady owner, Romella or something like that told him that the pants would be ready at 5pm. I go back at 5:15pm and my pants are no where in sight. He picks up the phone again to call her and this time I ask to speak with her. She then starts yelling at me telling me that she told me between 5 and 6pm. Whatever, I decided to stay and wait.
6pm rolls around and the phone rings, the owner was outside in the parking lot and asked the desk clerk guy to go outside to bring my pants in because she didn’t want to face me. I could not believe that this is customer service!!! and, I was still charged for them.
I will never be back and where the hell did you take my pants to get hemmed? Any shorter would have been capris!

This place is a NIGHTMARE!
I brought in some dry cleaning and needed to pairs of pants hemmed. The woman had NO idea what she was doing. She took about 10 minutes trying to measure the hem, and I had to change in a strange back room — it was evident that they are living in this room.
When I came back, they were missing the pants and most of the dry cleaning. They said they would have it the next day. I came back three days later, and they only had the dry cleaning and two pairs of the pants. When I came back a third time, they finally had all of the items, although it took about 20 minutes of searching EVERY item in their store and a phone call to someone. I looked at the pants, and you could clearly see the hem and the black thread on grey pants. I said something about it, and the guy who was helping me said there was nothing wrong with them. Well, I now need to get them re-​hemmed somewhere else.
This is the worst dry cleaning service I have ever had.

I live in the neighborhood and thought I’d give this place a try. I dropped off one silk dress for dry cleaning and a second silk dress for alteration.
The dry cleaning went fine, except for two faint water/​dry-​cleaning-​chemical residue marks left on the back of the dress. (The dress is brand new and only worn once!)
The alteration was a disaster. I wanted to have my long dress (about ankle-​high) cut shorter (to right above my knee) because there was a tear at the bottom hem of the dress.
First, the dress was not ready when they said it would be, so they asked me to return the next day to pick it up. I show up the next day, and they still can’t find the dress. They call the seamstress to locate the dress and tell me they’ll drop it off at my house within the hour. When I get the dress, it was still long. The seamstress merely cut off 2 inches from the hem to get rid of the tear.
I tell them that I can’t accept the dress like this because the alteration was wrong. The woman delivering the dress says she’ll take it back. I picked up the dress today and tried it on at home. It is WAY TOO SHORT. it barely covers my behind.
I don’t know what went wrong, but I know I won’t return here again. It’s a shame because I really liked the customer service. The people who work here are nice, but unorganized.

i dont wear a monkey suit to work.
before my lovely fiancée changed, i mean, improved my taste, i was strictly a 95 airmax, jeans and t type of guy.
i still am a sneaker and jeans guy, but occasionally now, i wear some sweaters, maybe even a collared shirt!!!
this place used to be WAY 2 CLEAN. first off, they had a pen and paper system of tracking your clothes. yeah, it took forever. and their hours were crazy, like a few hours after i left for work and before i came home.
now, the new owners have a computerized system to track your clothes and the hours are much better. they are offering 20% off for new customers… psst, hey owners, discount for living in the nieghborhood… pssstt…
before, id drive out to portola to my old dry cleaners… now theres no reasons. got a good dry cleaners here.

This used to be Way 2 Clean, but there is a new owner, look and hopefully, better service.
The hours are more consistent that the previous owner. The new management is running specials for new customers which I understand they’re trying to build business. What about us established and loyal customers?
Prices seem reasonable at $ 1.85 a shirt for laundry.