Wyckes Furniture

BUYER BEWARE !!!
I purchased a custom sectional with the help from the store manager Andre. I was told I had 48 hours to report any problems after I received it. The sectional was delivered on a Wednesday. That evening I noticed the bottom cushion buttons were loose and my cloths kept on catching on the buttons every time I got up. At first I didn’t think much of it until one button came off. Friday morning I called the store and was told to email sales with the problem and attach pics. After 10 days not hearing anything I sent another email checking on the status and for someone to call me back, still no response after a week.
I called the store and spoke to Andre. He looked up my claim and said it was denied. The manufacturer claimed there was no problem with the sectional. Andre said the problem was with my cloths catching on the buttons and loosening them. He advised me to try opening the cushions and tighten the buttons myself. This is when I started to get upset with him. He was making it my problem between me and the manufacturer and not taking any responsibility. I was his customer that had a problem with the sectional that his company sold me. He didn’t seem to care at all. He said I can send another email to sales with more pics but didn’t think I stood a chance. So I sent another email with more pics asking them to call me to discuss the problem. Again after 10 days, no response.
I called Andre again pleading with him to help me. I offered to bring the cushions to the store not to have the company pick them up. I didn’t want to return the sectional. I just wanted the buttons on the bottom cushions tightened. He said he would call the manufacture to speak with them and get back to me with an answer.
Andre never called me back.
I’m shocked at the terrible customer service I received and how flaky the store manager is. Wyckes lost a good customer. I was planning on buyer more furniture from them but after this experience I would never recommend them to anyone. I’m also reporting them to the BBB.

I am writing an update, it has been less than 3 months, and the couches are falling apart. The stain on the table is coming off. The furniture is very poor quality. The pillows started to unravel within a few weeks. So did the couches, but they keep getting worse. I paid nearly $ 900 for a sofa and loveseat that is popping at the seams. In addition, they are so stiff, and not comfortable at all. I regret buying furniture from this place… even putting the furniture together, it is cheap and was shipped from China. Never again! In fact, I will be buying new furniture elsewhere, and probably giving my couches away to family in need, or they will be in the garage!

HORRIBLE RETURN POLICY/​bad customer service
Do not shop here or online. Make sure you read their return policy. To return or exchange your purchase they charge a 30% restocking fee plus additional $ 79 for pickup. You ONLY have 72 hours or else you’re stuck with the purchase no matter what the reason is.
I ordered a sectional sofa. There were several things wrong with it. It was darker in color than the picture online. Secondly, the seating slopes down. Third, it squeaks. And fourth, it is so hard. It is so uncomfortable. My back was hurting after I laid on it for an hour.
I emailed Wyckes and received a call back from the 619 location in SD. The manager was not appreciative of my business nor apologetic for the product. He focused on telling me about the policy. Alternatively, he mentioned filling out a manufacturer defect. But he said I needed to take pictures. How would I take pictures of the squeakiness and firmness of the sofa? Didn’t make sense. Regardless, I told him all I wanted was to exchange the couch for another one and even pay more for a better one.
He continued to talk about the policy and how the furniture depreciates. Really… 3 days? That’s the policy? They need to consider changing the policy longer than 3 days.
Bad return policy! More importantly, even if you have to abide by the policy because it’s out of your control as a manager you should learn to be more thankful for a customer’s business and be more apologetic.
Don’t shop here! Go to Macy’s or Costco where your products are guaranteed satisfaction and understand customer service by treating you professionally.

This place was great. I went in there to look around before I went into the porn store next door. My idea was to not get noticed going to the porn store directly so I parked at the furniture store and walked in acting like I was interested in buying furniture but deep down inside I wanted to see tail. I was not judged since they knew I was in heat and I was treated with the most attention and courteousness. I started wasting there time asking stupid questions about stuff that I was not going to buy so this way if I stayed there a little bit they would not tow my car after I leave to see some action. Andre answered all my questions and also offered me communion a baptism and forgiveness for all my sins. «Well at least it felt like that because he was so helpful“I felt guilt because he took almost 20 minutes showing me around and then there in the circular part of the building I saw what had to be mine. It was this great looking cocktail table and purple chairs that I had to have. As he was taking I walked over to them and fell in love. I had to have them. After I asked the price, he told me that it was on special and if I wanted it that he would load it in my car. I had the amount that he said in my wallet. I was going to spend that money on a cheap whore so Andre won me over. I ended up buying the pieces and even got the additional insurance on it. Wicks furniture gave me the happy ending I wanted with the beautiful set. Thanks to all the great folks that work there including that guy in the basement that loaded the furniture that did not talk at all. To all that come to waste time before you go into the porn store make sure you look around and see the great selection that they have. They even have financing and Andre will work with you. The porn store has really bad selection of leather and some of it is fake and it will end up costing you a fortune, at least at wycks you can sit on in or even lay with it and you won’t have to worry about the consequences. Wyck’s rocks!!! Price, value, selection nobody even comes close, not even Jeromes.

I told the sale associate that work for Acceptance Now that I live in an upstair condo from the start. Never once I was told there would be an extra $ 20 fee for an upstair unit on top of the $ 80 delivery fee. I had gotten a phone call today from the delivery company & that’s when I found out that I would need to pay that $ 20 fee. I called the store & their respond was, they are unable to waive the $ 20 because the delivery company is a third party. I am fine with the fee & dont have a problem with paying it, I just wished they had informed me ahead of time. Hopefully my sectional come in, in one peace & I hope to fall in love with it & forget about all this hassle, miscommunication, & horrible customer service! Oh by the way, when leaving the store on Sunday, the other associate did not even spoke one word to my husband & I! Not even a «thank you» «thank you for your business» or even a «have a nice day!» Screw that! We couldn’t even get a wave good bye or even eye contact to give him a smile!

1. The customer service that I received while at your location in San Diego located on University avenue was an atrocity. The employee name Andre was extremely rude and not helpful what so ever in my process of purchasing furniture from you all. He could not provide an dates on delivery after I explained to him that I work in Carlsbad and would like to receive a delivery window or at least a call when I receive my furniture or when it would be delivered.
2. You all do not keep stock of pretty much anything that is on site and I had to basically pick from the inventory in the store which was a very stressful process in itself.
3. When the product was delivered they brought the wrong bed frames and I had to wait approximately a week for them to get the product to their store. Even at this moment of writing this email I still cannot get in touch with anybody to see when or where my bed frame is. While all of this is happening I purchased a brand new mattress that is currently sitting on the floor in my house. I did not want my brand new mattress to be sitting on the floor because of you all’s discrepancy. Also the delivery guys put together my new dining room set without screwing the actual screws in the chairs. I asked about that and I still haven’t gotten a response.

I would think after spending approximate $ 4,900 with you all. I could at least get the decency of a returned call or when someone would be by to bring my bed frames. I had to call an entirely different store just to know that the product was transferred to that location. I just want to say I will never do business with you all again and I definitely will not refer anyone. I just moved here to San Diego and if being extremely rude to your customers is how you treat people I will definitely not step foot back in your store again.
Also it is extremely rude to hang up in people’s faces when they are being so nice to you.

Thank You extremely disgruntled and frustrated customer

The worst place I have ever purchased furniture from, I bought a futon that broke 3 days after buying it. They would not replace it or fix it. In fact when I called they hung up on me multiple times. I then contacted the manufacture of said futon and they tried helping they even sent a new one to the store but when I told wyckes that they said they would charge full price for delivery and also charge for taking the other away. This business is run by idiots with no sense of customer service. I won’t pay the delivery fee because that is just non sense. So I assume they just kept it. Heed my warning do not shop here if anything goes wrong they run for the hills with there tail between there legs and ignore your phone calls. I have had to contact my bank and send a letter to the company letting them know that my bank is refunding me and unchanging my card. They will loose there money and I hope they either realize what they are doing other wise I hope they close because no one should have to go through this. I would give them zero stars if possible.

This is our 3^rd trip to purchase an item from here, and they are terrific! Their furniture and bed quality is awesome and extremely reasonable in pricing. Customer service is great as well, they will go above and beyond to help you!

Yeah, they have good prices. But you get what you pay for and the customer service is the WORST. I ended up having to cancel my order because of the false promises they were so eager to say and not follow through on. They are re branding themselves soon and for good reason. Do yourself a favor and save the stress and hassle these people cause. They don’t deserve my business or anyone elses.

I saw an ad for a couch I was looking for, I went in and they helped me out right away. It’s a great couch for a really reasonable price. Very helpful staff and great quality furniture. I would definitely recommend this store. Delivery is only $ 70 but I opted to pick it up myself.

After searching all over San Diego at many other furniture stores I came to the furniture outlet with hopes of finding a queen size mattress and bed frame. I got it for hundreds cheaper than Moore and rooms to go! There pricing for delivery and set up was also very fair as well compared to others.
I’m very satisfied and I would surly recommend finding your furniture here.
Andre and Richard were very helpful and cheerful people as well! Thanks guys

Fast and easy, Andre knew what he was talking about and helped us out. We found the exact furniture we wanted after a sorry question, and were in and out in twenty minutes.

Poor communication. Delivery time is two weeks longer than the time I was told. I won’t be returning to this store. The store does have a great selection of furniture though.

Awesome service! Super friendly and helpful staff. Can’t wait to get all my furniture needs met from here for now on. :)

Whoever wrote the first review has got to be an employee or relative of this place. What a dump! The «sales» guy was a complete idiot. Wait! Let me back up. The place was so hot inside that I literally could not think straight. I found myself hastily making decisions because I wanted to get the hell out of there it was so hot. The guy never, ever tried to sell me anything. He didn’t want to be there just as much as I didn’t want to be there. He couldn’t answer any of my questions. OBTW, he was the only sales associate there. I was ready to pay cash and have my items delivered on Friday (today is Wednesday) and he couldn’t accommodate that. I guess when you’re buying cheap furniture you get cheap (no) service. Maybe if they get AC I’ll be back. Maybe then I can think straight. If not, hell no !

Great experience purchasing our mattress set here.

Huge showroom with a lot of pieces ! Lots of different bedsets & mattresses that are way cheaper than other furniture stores. Found a bedset I was in love with here !

This is the best Furniture place around. Great selection. Huge showroom. Best prices in town. My wife and I have been looking for a number of pieces to furnish our new home. We have been looking everywhere for the past 6 months. Although some stores have 1 or 2 items that we liked, this store had it all. After purchasing a dinning room set, 2 bedrooms sets here, I wish I could return some of the other items I purchased at other stores. The prices here are about ¹⁄₃ the price we have seen at other furniture stores. I won’t be taking my money anywhere else. Wish I found them earlier as it would have saved us a lot of time and a ton of money. Ask for Andre.