Western Towing

Worst customer service and super shady business. Prices change with every representative … These people are thieves and obviously miserable so they take it out customers.

Pregnant wife parked in a reserved spot so she could use the bathroom. Came out and they had already towed the car. Thanks western towing for having my pregnant wife dealing with trying to get her car back until 3am all because she had to use the bathroom. This company is everything that’s wrong with the world now. Profits over people huh? Karma is a bitch and I hope when you are at your lowest I’m there to kick you down further.

If the villian from Silence of the Lambs owned a tow company, it would run exactly like Western Towing.

its just a scam company that towed your car without any respect. I called them, and they just did not care about what you said. They towed my car without any notification and calls. And now i need to pay about 300 bucks for it. totally not worth it.

Wrongfully towed my car. When I kindly asked for assistance on how to dispute it, they were very rude. Rude on the phone the day of the incident questioning if my car was in fact there they were completely rude. Paid $ 305 for a wrongful tow and rude customer service.

Unlawfully tow! They towed a car from my
Community and the security and/​or property did NOT call it in! Meaning, they are scanning communities on their own and towing. I will be looking into legal action on this. Horrible company and they do not disclose any information over the phone. Extremely rude.

When your car gets towed make sure you ask them multiple times which location your car is at because even though they will tell you they have it at a specific location, it will be somewhere else. Oh and hopefully your car doesn’t get towed on a Sunday because up you’ll be waiting all day for an employee to come get your car for you. Great costumer service too –(Sarcasm).

Someone parked in one of my tenant’s assigned parking spots and left their vehicle in the spot all weekend long! These spots are numbered and there is signage EVERYWHERE! My tenants pay a premium to have parking in North Park and the expect that no matter what time they come home, their spot is empty and waiting for them. My company contracts with Western Towing to enforce these rules. Western Towing showed up within half an hour of me calling to have the car towed. To those that say that Western Towing just tows whenever, you’re wrong! They needed me to be there or they needed to see a copy of the parking addendum from my tenants with their names and their parking space number on the document. If they do drive-​bys in large complexes is because the complex management company wants them to do that. Moral of the story, DON’T PARK YOUR CAR WHERE YOU’RE NOT SUPPOSED TO, AND IF THERE’S A QUESTION, THEN DON’T PARK YOUR CAR THERE.

Annoying neighbor kept parking in my designated spot even after countless notes so decided to finally have them towed. The guy that answered my call was real courteous and nice, said it’d be about a 30 minute wait they got here in about 10 minutes! The guy that came out was cool and quick. A lot of the reviews on this place suck but they fail to remember that this a towing company, it’s what they do.

Worst place to ever do business with. They hold you hostage and treat you like a prison inmate. You would think when a business can charge you whatever they want to get your car back they would treat you with a tiny bit of respect. It took forever to get my car back. They don’t give a crap. They call you and tell you to hurry up and get here only to make you wait on the street for an hour. This is the biggest racket I have ever experienced. It’s criminal.

What a bunch of assholes! They know that they have you by the balls and that you can’t do a thing about it. This is a fucking scam business! I got towed from an empty parking lot.
I wish there was a zero star to check because these guys, and their business practices, suck!

This is the worst laid out business ive ever dealt with. They towed my truck and that was on me. I parked in a space without a permit. But from start to finish the whole process was made into a nightmare. The operators had terrible customer service. From the second they answer the phone they are rude to you and they don’t keep tabs on where or when someone is going to be at their lot to help you. They lost my truck to begin with then didn’t call me when the driver got to the impound yard so I had to pay for another hour of impound fees. They towed my ford ranger maybe 3 or 4 miles and it was in the lot for 3 hours which somehow came out to $ 350 dollars! Bottom line is if you happen to get towed by these ignorant morons check your vehicle very thoroughly for damage or theft. This is a place where they try to make u feel stupid for asking basic legit question and constantly rudely interrupt.

I have seen them patrol tow on several occasions. They have their friends pose as ‘security guards’ and fake call them while they wait around the corner. Do not trust them and question everything. As of 2014 they have been sued over 150 times in 6 years and have lost just about all of them.
Contact south land law 858−997−2811 they’ve had good luck winning predatory towing lawsuits against these clowns.

The sad thing is the Naval Air Station on North Island is working with these scums to tow cars. I was watching my car towed away and can’t do a thing about it.
They don’t let me get my car until the next day and I’m not from SD so I had to get a taxi and find a place to stay over for no good reason.
Next day, they showed me to one location and later said it’s not there but another location which was about 20 miles away. Wasted $ 145 taxi fare and $ 224 for the tow.
The clerks were extremely limited intelligence and impolite. Maybe the reviews made them behave that way? There were an army of tow trucks waiting to enter and exit their horror parking lot when I arrived. Crazy.

Yeah, I feel for the folks that may have been victimized by predatory towers. It’s a $hitty business practice and a scumbag move for tow drivers to hook up cars for no good reason, but if you leave your car parked and unattended where it’s not supposed to be, then there may be consequences. I know that feel, when your car isn’t where you last parked it.
Totally unrelated, but last night I was studying at the coffee shop and just before store closing I left to go home. I try to start the car… aaaand nothing. Crap. No jumper cables and I didn’t have all the auto insurance info, so eff it. I’ll deal with it the next day.
Called the dispatcher to request a jump start… possibly a tow if Plan A failed. She was nice and said it would be about an hour for the closest driver. No big deal; I have diversions to pass the time. The driver called me when he was near and easily found the car. Luckily, the car started up from the jumper cables. The driver took down my insurance info to direct bill them and not me. It was roughly 90 minutes from my call to vroom vroom and I’m off to go about the rest of my day.
A-​ok, that’s what I say. I would’ve been impressed if the response time was sooner than an hour, but they arrived close enough to the estimated time and the driver didn’t tow my car away for ransom.

I truly believe that towing companies are the biggest scam artist that in this country is considered legal… I want to know how they keep there records? Scammers… I guess the scum of the earth decide they will make a living out of towing cars.

I find it both frightening and disappointing that such a criminal enterprise remains in business. This company routinely breaks the law to achieve the profit ambitions they have stolen from the citizens of San Diego.
For the record, it’s not slander if it’s true. They entered a private condominium development and at 230 in the morning, decided to steal my roommates car. His was chosen for arbitrary reasons. I say arbitrary because it wasn’t a handicap, reserved, or other special parking lot.
There are no posts littered on each wall and post as is the case in PB and MIssion. This a is boring suburban Eastlake. But as we all know, Western Towing is tied in with security guards, maintenance people, prop managers, and mainly any other form of low – life scum who agrees to a shady deal with them.
WESTERN TOWING IS THE MOST DISHONEST, UNETHICAL, AND DARE I SAY ORGANIZED CRIME GROUPS in San Diego.
Be weary when you deal with them. If you find yourself in the unfortunate need to visit one of their many auto hostage facilities, be very careful of what you sign. DO NOT sign away your rights. They depend on your ignorance to A) Survie and B) Advance other criminal tow – trucking enterprises.

How many times does Western Towing having to get sued over predatory tows before they learn their lesson? Long nightmare short, (since Western Towing has towed my car 3 times from 2 different locations over the course of 10 years) here’s what you need to know. If your park your car on private property, in my case, in front of my condo in a guest spot and your HOA has your car towed by Western Towing, MAKE SURE it’s not a predatory tow. Western Towing is infamous for signing back-​door contracts with HOA’s to be allowed to come in and tow every car it wants without a permit. Western Towing makes big bucks and they give HOA’s a cut of this money. This is NOT legal. Per 22 658 of the California Vehicle Code, an authorizing member– HOA member or agent, (i.e. security guard) must be present at the time of the tow and sign for it. It can’t be the towing company. So how do you know if Western Towing is paying your HOA money to tow cars without them being present like in my case? You must ask for a photocopy of the authorization when you pick up your car. They will tell you they don’t have to, like they did to me. Then I showed them the CA vehicle code: 22658(i)(1)(A) which states they are required to give you a photocopy of the authorization showing the name and phone number of the person who allowed the authorization and was present (under the (C)(1) section. This is actually an offense the police department can cite or arrest them for. (Call the non-​emergency police number if this happens to you.) Let them know it’s a predatory tow and the police can issue a citation to them. You will also be refunded your money if you go to civil court. I’ve known two people to be granted twice the amount they paid because the judges are familiar with Western Towing’s predatory practices.
Also food for thought: If they hook up your car on private property but haven’t taken it away before you stop them and you’re the owner of the car, they have to «immediately and unconditionally» drop your car. That means they can’t charge you anything and if they do, they are guilty of a misdemeanor… which I wish I had known before I once paid the guy $ 40 to release my friend’s car. (See section (B) of 22 658 VC for more info.
Western towing makes all their money running these scams and it’s worth more to pay people back in civil court than it is to make millions making unauthorized tows of people’s cars. Good luck!

There was no sign. They stole my car and charged me $ 350 to get it back the same night.

Fortunately I haven’t had too many experiences with towing compaines. these guys are pretty much it except for that one time I got my car towed in SF that’s another story!
Anyways, in the last year and a half I’ve had to have my car towed twice due to it breaking down.
The first time the guy was pretty cool and somewhat laid back. Showed up about 30min. late. Not bad I suppose for only scheduling the tow on the spot. Nice driver got the job done.
The second time I scheduled the the tow ahead of time. I scheduled 3pm on Friday for 7am Saturday tow. I got a call about an hour before saying they were short handed. Cool. That was nice. Still showed up 30min late. Driver seemed like he could be very confrontational. Luckily I’m very laid back and don’t let that crap bug me. if my brother had there. different story, I could see the potential for some stuff to pop off. By the end of my 20mi. tow he seemed to warm up. Got the job done.
Will use again with the expectations they will show up 30min. late no matter what time I ask them to be there.