Victoria’s Secret

I’ve been to this location a few times with my daughter and she has always hassled me to get a measurement here for new bras but I’ve been apprehensive. After 4 kids and multiple back surgeries I haven’t had a good bra in ages and hey, it’s hard to stand in front of a mirror in just a bra for someone to measure you. But my daughter brought me in and took me to a young blonde girl names Davina who helped her a few weeks before and she was AWESOME! I was very closed off at first and gave her a bit of a hard time to start but she stayed with me and didn’t give up! She was very knowledgeable about the bras and how they should fit. She even got me to laugh a few times and just made me feel so comfortable! I actually started to enjoy trying on the bras Even a sports bra! Even though the fitting rooms were full and she was running around the store she never forgot about me or any of the other customers and did it with a smile. She was just too awesome and I recommend her! I’m sending my sister to her soon! Ask for Dee!

This review is for Sarita. she seriously went above and beyond to help me, and everyone else she was assigned to in the dressing rooms, during a very busy sale day. I think she helped measure and fit like 7 girls in 20 minutes which meant she was finding and giving each girl around 2 – 8 bras to try on and fit. All with a pleasant and positive attitude. Later when I saw her on the sales floor she again helped me find what I needed and did so for four other girls as well within those 6 minutes. There was a couple other employees in the store who were just as attentive and also offered customer service unlike what I have received in the past at vs (besides having worked in retail, I’ve been a vs customer for 13 years and cardholder for 5). I don’t doubt she and the other girl working in the dressing room could easily manage an entire boutique by themselves. I will be returning to this location in the future. Thank u vs fashion valley!

Was here a year ago and loved the service, today was a little different. They had plenty of good items too choose from and a great sale going on, the only issue was lack of Sales Associates. They need to hire more girls! When I first came in, an SA kept coming up to me about three times to see if i was doing alright (got a little annoying, but that’s their job).
I was finally ready to try on a bra and stood there at the fitting room for about 10 mins until the same girl noticed I was even over there, when she saw me she said «I can never see over all these mannequins», they should have someone at the fitting rooms at all times. This isn’t the first time this has happened to me at this location.
I was interested in a cute thong one of the mannequins had one but couldn’t find a single SA to help me track it down.
I wasn’t gonna give them a bad star rating, this is more for Management and the owners, fix the mannequins by the fitting rooms for the girls to see customers waiting to try on things and hire more girls!
Otherwise, I do love this location.

JULY! She was my cashier. (If I say a wrong name then sorry!)Cashier # 1 532 954 She is the best cashers in this location!
She knows how to care their customers well and listens what we want. I was doing exchange things somehow I gave her a wrong plastic bag that doesnt match with the product;however, she fixed my concern right away to call their VC cumstomer service. I am glad She was my cashier today.
This store will be my favorite store in CA.
Thanks alot, JULY! :)

It’s been a while at this mall and I forgot where this store was. I originally thought it was where the PacSun store is now but if you turn around its behind you. Located in the center of the mall. It’s super huge with multiple entrances. VS, Pink, and Beauty.
They carry swim suits but not all of course you can find more styles online. They have VS clothes as well. It’s so colorful and tempting, it’s difficult not to lose it and spend all your money here.
Good thing I shopped online for deals, I just needed to make an easy return and an exchange. The blonde greeter directed me to the nearest cashier who was a big help as well.
My husband and son were with me and another husband started talking to my husband saying they should have a Men’s Lounge here for all the guys with cocktails, sports, and games. They would stay all day. The women were all laughing but hey that’s a great suggestion. VS would make a ton more money if we had more time to shop, think, and not be rushed out.

Where to start? I buy over $ 300 worth of merchandise and I might return it. Why? There were these two Hispanic chicks who are super rude. So there was a situation where a customer wanted to return something and all I got was a phony «Thank you for your patience.» And when I got to chick out, the girl who rang me up was so rude. And not to mention, this chick with long, curly hair and glasses was looking at me like I was about to take some underwear and run out of the store. Ciara (I’m sorry if I misspelled her name) was the only helpful one there. Save yourself the trouble… Don’t go there. I guess if I wanna buy some cute stuff, I’ll go to Fashion Valley or Plaza Bonita. These chicks should be grateful they have jobs. Most people would do anything to make money

Haven’t been to this location in a few years! It is nice & huge now. Convenient location right passed the theaters & food court on second floor, so park there to get in & out. Weird how it is separate from PINK, but it made it easy for me & my sister not to be tempted to purchase workout clothes we don’t need. I came in knowing exactly what I wanted. the strapless bombshell in nude & my free panties! (I had a free coupon mailing as well as an e-​mail free panty with purchase). I’ve tried it at other locations but waited for a coupon (got an e-​mail for $ 15 off, had another $ 10 off any bra in mail but can only use one). It makes my goodies actually look existent! It’s definitely worth the price, normally $ 58. My total with tax came out to almost $ 47. Giselle was by the front and I asked her to point me in the direction of the bombshells. She walked me over and even asked my size & grabbed it for me, easy peasy. I hate looking through those drawers! She then recommended my sister use the free panty coupon since it’s only one free panty per customer. She told us both where to find our respective panties even though another customer needed her help. Sad the panties I had for free didn’t have the color I wanted in my size, but who’s complaining, it’s free! Usually my problem here is too many options I can never decide. She made this trip super easy & convenient, loved it. The line was long, but it was Sunday before closing around 6:20pm on a Holiday weekend.
Oops this review is for Fashion Valley location!

Had dropped in during their annual sale on the 30^th where there were mobs of gals looking in bras. I did not know if it was the time that I went but there was a overwhelming bunch of girls at the checkout line. Walking in, the entrance was already in clear disorder but the employees were attempting best they could to rearrange all the bras according to size. Starting to think they should probably try a different way of doing it as other shoppers just turned the neat piles back into the messy ones.
Fitting room was not too bad. Was put in quickly as I just had one thing to try on. I had wanted to purchase it but the line to check out was horrendous. It had divided into 4 – 5 lines for each cashier. So I had lined up for one before having to be told that we had to move to another line which had 6 – 7 people in front. And there were 5 – 6 cashiers — might also have been the type of transaction they had. But after waiting for 15 minutes to buy one thing in which I did not move forward at all, I simply put it back on the rack and left. There was not any movement within those 15 minutes of waiting for everyone. I guess for future times I decide to go or if you want to go, go at a odd hour and not around 8pm towards the end of the year.

7 panties for $ 27.50 thru November 15. I always try to purchase underwear during these sales. The girls are always very helpful. Lanie helped us and she was very sweet. I was able to complete my shopping fix here.

I went here last Wednesday. When I first walked in, I was greeted by a girl who’s name was kinda like «Elaine _​_​_​» and the end escapes me. She was super sweet and friendly. Once I found what I needed to try on, I went to the dressing room. The store was not particularly busy, but all of the employees seemed to be in a huge rush! I asked for assistance in the dressing room & after 5 minutes, just decided to leave. When I went to check out, I was on the phone (no one was in line– in front or behind me) I staggered off to the side and one girl behind the counter shouted «next» and the other one behind the counter and her laughed. She didn’t ask me if I found everything ok (except who helped me– commission), she didn’t even say «thank you» as I left, just handed me my bag & said «here you go». The ones behind the counter were two mexican girls of short height and medium build. I would have called to say something, but they would have been the ones answering the phone. I like Fashion Valley a lot more.

Zero Stars u suck why discontinue strawberry and champagne lost my business!!! Employee fashion valley are RUDE!!! Hello bath and body

Nice location and helpful employees. Haven’t had any issues with having my questions answered or purchases.

1000^th Unilocal review!!! Yes! Reviewing a chain store on trying to find underwear!
I have an Angel Card because it was free, I got something like $ 20 off my first purchase on it, and once in awhile they send me things for free pairs of underwear and $ 10 gift cards (which expire…).
I have gone to this location 2x and my experiences ranged from lousy to mediocre. My last experience was mediocre. All I wanted was to spend my $ 10 on 2 pairs of plain (non lace) string bikini underpants in normal colors (white, beige, black). All they had were the lacy kinds. It took me a long time to track someone down to help me look for what I wanted (they didn’t have them) and she said I could order them to get delivered free of charge (standard with VS). Well the line was ridiculously long with 2 girls working up front. This was on a Tuesday.
Ended up fore-​fitting the $ 10 gift card.

After passing by two employees so busy restocking that didn’t even say «hi», Lani (also restocking, but obviously much more in tune with her surroundings) turns around and says exactly what I need to hear… «Can I help you find something?» — YES Lani, you can!
I asked her opinion on strapless bras and she gave me three to try. In the fitting room another helpful girl awaited — Zuichen, and she also helped perfect my fit. She asked me to press the button near the door when I had the bra on to make sure it fit correctly… she didn’t leave me in there to fend for myself, AND on top of this I heard them talking about me in such a polite way. «Did she like anything?» — «She’s trying on another size right now, she’s in between a C and a D…» they went on pleasantly and I ended up buying about $ 120 worth of stuff.
VS — these are good finds in the world of customer service, treat them well, support their vacation, give them a bonus and make sure to hold on to them! I hope to encounter them again when I need assistance!

My mom and I had lunch on Thurs and she was wearing the cutest Padres leggings by VS PINK (MLB Collection). She said they were flying off the shelves so she was going to pick me up a pair stat. She went the next day to Horton Plaza, and got the last pair off the mannequin. She gave them to me on Friday and I tried them on– so sad a Small was too big in the waist. I called Horton to see if they would accept the return since I took the tags off foolishly (my other VS yoga pants are small, I figured they’d fit the same. And they said they would honor the return).
Anyway, this review isn’t about the unavailability of my item anywhere in San Diego or online, since I called every store and online, it’s to praise Mission Valley store above all the others for their courteous service. Horton plaza was «too busy» to talk to me and advised I could only be serviced in store– even though she was only going to check the availability online. fashion Valley was adequate, and not unfriendly in any way. The rep was knowledgable but by far the customer service gal at Mission Valley was the best. She was sweet, knowledgable of the product, differences in fit, availability and even offered to get the other locations phone numbers for me. I’ll always check there first, before any other store in SD.
Now if only VS could get a nation wide inventory locator like Nordstrom has. :)
Shop Mission Valley Angels!

This Victoria’s secrets is tucked away in mission valley mall next to express. I was attended quickly when I walked in and the lady measuring me was very helpful. Aside from their lack of stock and messy demeanor the way in which they handle promotions is my main issue. So I asked the lady up front who originally greeted me if they were still honoring a promotion on undies, she said no that it might come back end of March. I was fine with the answer and moved on, until another customer asked her the same question and she said they would still honor the promotion. I felt like I was living a scene out of pretty women. So I went to the register and asked (the manager) if they were still honoring it and she said yes.
Bottom line: Ask the lady with the headset your promotional based questioned because they’re not all ok the same page.
Also they stock last on size medium so if you’re an xs or a l this is your store.

Every time I walk into a lingerie store it’s an impersonal feeling, maybe that’s a good thing. I always hoped for a little something in between. .
Today I waltzed my way into the mission valley mall location and wasn’t promptly greeted because no one saw me. But when others walked in after me Reese (like Reese’s pieces peanut butter cups) greeted patrons warmly., and introduced herself.
We crossed paths finally and she was an excellent sales associate and commented kindly on a cute PINK shirt I had selected. She made a remark/​suggestion about how cute a like colored bra would be underneath. She was spot on and not scripted or fake as a lot of the other people I’ve run in to at lingerie stores are. They have me running for the door. I think customer service is evolving and people can take note from Reese. What a doll. I hope management reads this and sees what a asset she is and bumps her pay and promotes her. Ask for her when you go in if you need any help.
Thanks, again Reese.

I have to agree with what Alicia said about the cashier she wrote about. Completely rude and unprofessional.
I went into this store to ask if I would be able to change my address for my Angel credit card. (I currently didn’t have internet at the time so I thought I could possibly go in.) I went up to the register and waited for my turn. After the cashier finished, the girl rudely stuck her hand up and in a snotty voice said «give us a second». She then stood there to talk about mindless chatter, when she could have just answered my question that takes a couple seconds. After they finished, they seemed to have forgotten I was there. The other cashier she was talking to looked at me asked «do you need to helped?» No shit I need to be helped. I’m standing here for a reason!
The girls that work can often be rude and think they’re «hot shit» because they work at Victoria’s Sceret. News flash, you’re not. And if you hate dealing with people so much, don’t work customer service.
Overall this has made me not want to bother shopping at this location at all. I feel bad for girls who are polite to customers.

This location blows! The chubby brunette with jacked up teeth (early 20’s looking cashier) never smiled the entire time I was at the register and acted like I was bugging her. She was a snobby bitch with such attitude. If you don’t like your job then WORK SOMEWHERE ELSE ! Also on my way out I saw a hoodie and I asked one of the managers if they had any more sizes in the back and she seemed irritated. Does anyone that works at this location know what a smile looks like? Geeez…
So I took my happy @ss to the fashion valley Victoria’s Secret location and they were SUPER friendly there and happy to help. I’ll never come back to the mission valley location! Don’t waste your time.

Definitely one of my favorite brands to wear. Sexy, hottest and high quality lingerie, bikinis, yoga pants, yoga shorts, underwear, women’s clothing, swimwear, footwear, fragrances and beauty products… you name it they got it. (If they don’t have it in-​store, I recommend shopping online) There are more deals online, but if you sign-​up for their catalog and mail offers, they mail coupons for free underwear and discounts.